Toyota Cuernavaca

nice and big Toyota Dealer, almost like in California, but they still have to work on things, it took them almost 1 hr to attending me after my appointment.

Good only bad is I have to wait for my parts and I live far away.

MG Cuernavaca

I bought an MG HS Trophy. So far so good, I've had the truck for 3 months, 1 week ago I returned from Europe and, in Germany, Austria, Switzerland and Italy I saw many MG trucks. Cost/benefit are very good, if they were not I think they would never be in the European market and even less so in Germany 🇩🇪 or Switzerland 🇨🇭, if any complaints arise I will let you know. Greetings!

Elisa Romo's attention is excellent, she is super attentive and patient with all the questions you may have, thank you very much Elisa! May you have all the success in the world ♥️

Be careful, MG cars are 1000% Chinese, they are cars that do not have much power since they are practically from the city, for the highway they have good stability but they are very slow, their audio system is not good at all, their connection to any cell phone is very basic , and something much more important is that they offer you 7 free services or whatever happens first with the Km. If they fulfill it, but when the services are completed, obviously they already charge you for the subsequent ones, for example, a battery change costs $5,200.- Change of pads $4,800.- front, and $4,700.- rear, this for the most basic car or truck mmm, and if you want to take it to another place, it obviously loses the guarantee and also you can't find spare parts, so it is NOT RECOMMENDED This brand of car, or at least they are aware of some details that those of us who have already bought this brand face, this comment is only the most important thing, clearly there are much more details that you should know when you want to buy, for Lastly, this brand is devalued a lot and immediately, it is that with all due respect better measure your pocket and the comments that I very respectfully make about the details of this brand of cars.

Terrible attention in the Service and workshop area. No response from the manager, lack of communication and you have to chase people around to get the status of your unit.

Excellent attention from Ms. Eliza, everything very clear and easy. First class service.

BMW Río Mayo

The dealership doesn't have or have enough mechanics from time to time.
They take very long periods to provide a solution e.g., it took 3 months for a minor repair due to the lack of mechanics.
The overall after-sales service It's really bad.
It's worth mentioning that salesfloor is completely the opposite, the salesmans are polite and provide all the requested information.

They do know how to treat clients well from the minute you walk in to drop off till you come back to pick up your wheels.
Daniel Villasenor was my " asesor"  and every time my car goes with them it's a pleasant experience.
The only thing and it's not a complaint but rather and area to pay more attention washing a car is I believe very straightforward no science mine came out not so clean and always comes out with a funky smell in the interior 3 times on a row  maybe I'm more picky but they should come out spotless and smelling nice or not smell at all.

Beautiful spacious agency and friendly service.

Picacho Automotriz

The place is very good, the service is very good in general, I recommend it.

Kia Primavera

Sales guys are great, they know their drill and can sell you anything. My beef is with support staff, they are always fighting internally and that reflects on the experience whenever you bring your KIA for service

Horrible Horrible service. Holding my car hostage until they find parts. No explanations,  no customer support and basically if I don't like it too bad

Customer service is very good, I highly recommend them.

Asesor de Venta KIA

Shell

I put my brand new Jeep Grand Cherokee through the car wash and it ripped my back window frame off. Vehicle had  no material defects going in , upon exiting vehicle had damage . If I  did not use their car wash vehicle wouldn’t have suffered damage . The owner will not take responsibility for this claiming my vehicle must have had a loose part that ripped off.  Absolutely not. Very poor business practice.

Car Wash is not good at all. The track we were on was very problematic, wash left soap on our car and the dryers didn’t help either. The employee that helped us with the pay station was friendly though. Store is nice though, and they also offer a service station.

John is the absolute best! He’s honest and fair rates and just overall a great guy!

The guy named Mike that sists on his aass that is very rude to customers. And even fights with local neighbors   it a problem

They always do a perfect job on my Cars. Not only that. They will explain everything into details about your Car and give advice when necessary. Very polite, careful and knowledgeable Gentlemen.

Suzuki Cuernavaca

Terrible attention in reception, service and guarantees. They “transfer” you and leave you hanging, without answering. They take your information and never dial, you have to be asking about your unit. HOW EVIL! They do not resolve, the waiting time is too long. The first time my vehicle was damaged it took 2 months... And now for the second time they did not meet the delivery time and no one shows up. What a shame because it is the only agency in Cuernavaca 👎

Apparently another case of poor service.

There is almost no show of interest at all except when they greet you or when you go to buy a new car. That way you get 100% attention and service. Otherwise I think they would have to change the template.

VW Cuernavaca

Terrible service, many people but no one answers, you ask for information and until they want it, they give it to you or send it to you, they make an appointment at a time for follow-up and they do not respect the appointments and at the end of the day they make you wait and cancel you due to setbacks, I went to the other agency that is in Taltenango and the service is much better. In the end I bought from the latter

First-class service, they know their job 100%, thank you very much

Chevrolet Cuernavaca

The service and facilities are very good, only they still haven't given me a response about my car, since there are quite a few clients, I had to make an appointment for admission. As soon as they give me a response, I will edit my comment and modify my rating, so that I can give a complete opinion of the service.

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