Banco BBVA

Unfortunately the service has declined a lot, people are piling up at the entrance, they all say they are elderly, the person who attends at the entrance leaves us waiting outside when it is empty inside, there are 8 cashiers, but there are only 2 or 3 serving and the rest are always eating, they are not even the shadow of what they were

Do yourself a favor and take your money to another bank that shows a little respect for their customers.  I went in to do operations at the teller on Friday, July 1st.  Waited more than 2 hours in line.  I'll never set foot in a BBVA branch ever again.

I have been there many times and always receive excellent service from Omar and Daniel. It's comforting to know as a foreigner who speaks very little Spanish that there are professional, understanding and extremely friendly financial advisors in Mexico. Thank you very much Daniel and Omar for all your time and fabulous customer service.

One of the best BBVA Bancomer branches in Tijuana, the service is great, they treat you with respect, wait time is not that long. There's always parking space at Paseo Chapultepec.
But what makes this branch one of the best is that its one of the few in Tijuana that open on Saturdays!

ATM / CASHIER BANCOMER SUC FINANCIAL PLAZA

It is the first time that I have seen it after the pandemic and I liked that they have everything very well organized from the entrance to one, they take your temperature, they put antibacterial gel and inside the waiting room they have the seats properly located with their healthy distance .

Of the 3 multi-cashier ATMs, I couldn't make a deposit in any of them, none of the 3 were good for making deposits. It is incredible that being one of the largest banks in Mexico and they are incapable of having their ATMs working.

It is very crowded but there are no defined accesses since the ATM is in the open air. According to other comments you have to be careful when you go to the place.

This and all BBVA banks are the worst, from customer service at the bank to over the phone; Apart from lack of education, they do not know how to do their job correctly, today was my 4th time asking for assistance for a card that was blocked when I had already gone the first time for help and the first time was the worst, I was waiting almost 4 hours without eating and without water in the super cold air conditioning. I don't understand why unlocking a card seems impossible to them, if they don't know how to do their job why are they still there? And the attitudes of the employees are the worst, the first time I did my part in providing the required information and they couldn't even do their job correctly, the second time they practically kicked me out of the bank telling me that I had to call customer service and the The information I gave was never corrected and that's why they couldn't help me after 2 hours. Today I come again and they still can't help me. You are the worst and it is my responsibility to never refer you and if you ask me I will say my experience was the worst to date.

Atm/Cajero BBVA

I came to deposit, the cashier took a long time, made an error and my deposit was never reflected. Suddenly I just returned my card, the machine made noise, but my deposit was not reflected.

Terrible service.. If they are going to close branches near this one, why don't they have more ATMs to attend or make scheduled appointments from the opening... Few ATMs attending the window and I understand that they also have to go out to eat.

I have never gone to that bankbyo I live in Chula Vista 330 Broadway can 91910 house#15
In Tijuana I come for my dad and some house that I want to sell because I can't work anymore, I'm on wheels.

I did everything I wanted to do without a problem :)

ATM E992 swallows your money and doesn't give you a receipt!

BBVA Tijuana CECUT

This place is currently closed. Even the ATM's are currently not working properly. My debit card was closed after  attempting to withdraw money from this location. My bank told me it was due to suspicious activity.

THEY CHARGE TO MUCH TO WITHDRAW MONEY 10 DOLARS.

no matter at what time you come, expect to wait at least 3 hours even for simple infos.
only one desk is open at a time.
much worse than in the US

Super helpful and friendly staff. Was in and out in less than ten minutes.

Shell

Great price ! Better than arco even tho its cheaper regular fuel at 4.39 and here at 4.45 ! Pay same price for full tank with rewards subscription

Car wash is broken. Charge for wash but the did not get car wash. Cashier refuse to refund.

Great price.I always get gas on this gas station!

Always stop here for gas. Asian female is kind.

Very small convenience store. No restroom

This place Should have wifi available to the people who have an account in BBVA  since they always changing the Password, its not fair...

Terrible service. Lack of information and knowledge of cashiers

The cashier ate my card and it took me MORE THAN AN HOUR 40 MINUTES FOR A REPLACEMENT, it is not possible, when it has happened to me in other branches in less than 10 minutes, how is it possible and you tell the staff about the situation and they ignore it completely

More than 2 hours of waiting to go to the counter, and the bank host does not assist you until you speak to him, it is of no use to have him there if he is not going to fulfill his duties as host.

Two hours 15 minutes just for not being a member

BBVA

Very bad service, they do not control the entrance, they put you in line and no one is there to take care of it, other people arrive and pretending to be distracted, they get in and then they serve them while the line outside lasts 3 hours, at least put one person who is serving outside

The matter is critical!, already 3 hours in line. I would never open an account here. Now, who knows what time I leave here from Bancomer. The star I gave them is because the application does not allow me to leave it blank.

Terrible service. More than two hours waiting to spend with an executive.

Be careful when you come to carry out transactions at this bank and other branches.
Do not sign anything on loose sheets at the end of each procedure.

I tell you their way of operating.
You come to do any procedure;
1 account opening.
1 data update.

It's a simple procedure, in the end they ask you for a beneficiary, but damn why?
They give you the life insurance sheet with which they will earn a commission depending on the amount they sell it for and they set aside the complete contract sheets.

On the other sheets they set the commission they will charge you.
It is in bad taste that the banking director of that branch agreed to engage in these unethical practices.
That's called scamming someone.

It made me even more sad when a lump formed in her throat when I told her that because she was selling me insurance and according to her she was a beneficiary for my card.
Yes, above all, they are going to give a beneficiary 400,000 if I die 😂 ..🐀

The name of the executive she manages is Daniel.
To avoid claims.
You should be ashamed, Pacific branch director...

At least in the time I was there they sold 20 insurance policies.

What do they say to the poor people when they go to claim the charge of more than 1000 pesos?

They are not ashamed to live with money from a client who trusts their word.?
Scammers.

I was only going to get change and it was literal so that they would serve me quickly like in other banks, I did not expect them to put me in line and moreover it will take a little more than an hour, the truth is that it is annoying, since I had to leave without being Please answer because I was in a hurry :(

Although I like most of the BBVA BANCOMER banks in Mexico--this is one of the ones that is not so good.  And it is large y in centro-- probabley the most easy to get too.  Lines can be overwhelming here y on Fridays---forget it----impossible to get service.  If you are able to get yo the front of the line --most of the cashiers are very unfriendly or unwilling to help.  NOT RECOMMENDED.  Better to go to Revolution y 9th branch--always friendly service. Pay parking is available though, at the COPPEL parking area near the store.

Worst customer service I have had. Call customer service is even worst. So frustrating try to get a call . When they answer you, they don't want to take the problem , then they said they will transfer to other person and after 15 min. waiting, they hang on the phone. Don't waste your time with this bank.

WHEN MY LADY GOT ROBBED, WE WENT TO THIS BRANCH TO REPORT IT . HER BANK CARD WAS STOLEN. NO ONE AT THE BANK HELPED HER OR  DID ANYTHING AT ALL TO ASSIST HER. A PERSON THAT GIVES NUMBERS TO PEOPLE  POINTED TO A PHONE WITHOUT ANY EYE CONTACT , REFUSED TO LISTEN TO HER, AND THE RUDEST THAT WE EVER ENCOUNTED IN OUR LIVES. THIS ACCOUNT WILL BE CLOSED SOON. ON THE PHONE THERE WAS ONLY RECORDED MESSAGES. HOW CAN AN ACCOUNT NUMBER BE GIVEN IF IT WAS STOLEN. I TRIED TO HELP HER BY GOING TO THE WINDOW AND EXPLAINING BUT WAS  IGNORED. THE CRUELEST MOST INDIFFERENT TREATMENT EVER, VERY TRAUMATIC. I WANT PEOPLE TO KNOW ABOUT THIS  AND BE MINDFULLY PREPARED.

Best bank in tijuana they provide the best service faster lines at atm

They have the worst service I have seen most of the employees are just asking what are we here for of instead of helping their clients and the female's employees have a moment to start walking around like if they are important not really doing what they are supposed to be doing.

Awful. It is not possible that they make you wait so long when you are seeing that other people have arrived later, they pass first and while you are wasting your time. And two times I go and they can't give me the Service. I hope the cashier enjoyed her coffee. Let's see if they feel like working on Monday

The staff was very friendly. The process was quick but there was a bit of a line.

Stay period: 45 minutes

Pros: With the shift system, you no longer have to wait on your feet. They advise you in the ATM area.

Cons: there is not enough parking, most of the time you wait more than 30 minutes and the executives insist too much on you taking out a credit card, NO IS NO.

THE LOCATION IS WRONG 🤬 HOW IS IT POSSIBLE?

No hay suficiente cajeros, hoy no es día de nómina y es uno de los horarios menos concurridos y la fila empieza desde afuera.

Very attentive and good sanity implementation 👌

We are in Phase 3, in the heart of a Global Pandemic, with Tijuana being one of the cities with the most infections!
And this branch does not have the necessary hygiene measures!
People and employees without respecting healthy distance, with face masks covering only the mouth.

In addition to this, they are managing an appointment system, where you have to go early to receive a card and an appointment, this system is a total failure!

Please they need to do something URGENT!

why do you attend by appointment?
I arrived at 1 pm and you say that they can no longer attend. I think that it is not the correct form of attention now I will have to wait one more day to be attended
It is also the closest bank at 5 km, you lose a lot of time and money

Excellent service from the executive, staff at the window and the girls who support you at the entrance 10/10, very friendly.

very bad service, I have been trying to contact all the possible customer service numbers for hours and I have not received a response from any of them, they even blocked my card because I exceeded the attempted numbers...

Mejores servicios Atm

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