Shell

Faulty pump leaked almost a gallon gasoline on me that triggered a medical emergency and resulted in an ambulance ride to the emergency room, in addition to ruining the clothes and shoes it soaked through. I called the owner on the phone, the staff at the location never made him aware of what happened and he said hearing it from me was the first he'd heard of what happened. He told me to send him bills via email and that he'd send it to his insurance company; I did so and he never responded. I am out thousands of dollars from an ambulance ride and ER trip from the medical emergency this caused.

This gas station is very convenient and I do have good customer service but I'm still trying to figure out why do they close at 11:45 at night to 2 in the morning and then open back up what's going on

They charge over .30 cents more for gas than the two gas stations next to them. Premium at shell was 3.10 and both gas stations next to them were at 2.79. save your money and go elsewhere.

They sell fake vapor products and tell you to pound sand when you bring it up. Their license should be pulled

Only visit occasionally, prices always higher than local stations. Extremely high when located individually along interstate highways. I do my best to avoid.

Nothing special about this place. Staff is rude, went today for the last time, line was almost out the door today, I'm up next in line, the dumpy looking redhead lady decides to take a phone call and takes her sweet time in the phone. She then refused to sell me cigarettes with my state ID that recently expired, are you kidding me?! Send my younger sibling in to purchase them with his VALID ID and she denied him! One thing to be suspicious of a young person buying cigarettes, but to refuse a sale over a state ID that was recently expired is ridiculous.

Today 11/16/17 morning around 5am passing by this gas station for a coffee and having my own personal cup to fill it with coffee in which I always pay less than $1.50 for a 20oz, this lady charged me $2.75. I told her I had my own cup that she shouldn’t charge me for a cup only for a cup, she ignored me and just said next. I go here because coffee is really good but she shouldn’t be charging extra.

Update 8/8/2018, I stopped at this station yet again to use the restroom & find directions to where I needed to go, my family member wanted to smoke a cigarette while she waited not even before she lit the cigarette the casher told us to leave. I was shocked since when can you not sit at a gas station for no more than 8 mins???? DO NOT EVER GO HERE AT 4:AM or you will be kicked out for absolutely nothing, absurd! Why does management keep hiring these wierd people who are rude & completely disrespectful?

Been going at this location for 18 yrs only this week have I found the staff extremely rude two different cashier's at two different times all I bought was gas inside never expected to be made fun of for adding $3 to my gas tank then 2 days later paying exact $ for only 3 gallons on point, I was called stupid? Wow, I'm shocked! :o 12/01/17

The bathroom is out of service because employees don't want to clean them

This is my favorite gas station. It generally has the lowest gas price in the area and it is always 15 to 20 cents per gallon less than the BP station across the street. I also go there because I can always pay at the pump without a problem, it has a good food and beverage service, and the cashiers are friendly.

Dirtiest bathroom I've ever seen. Probably has not been cleaned for weeks. Gas is good and good selection of drinks and snacks.

Prices are expensive wanted to get a honeybun that was $1.79 elsewhere is 2/$1.00 with tax brisk ice tea was 2 for $2.50 elsewhere it's .099 cent Wow 🥺😢 Unbelievable.

Martha is the most ignorant I’ve ever met first of all she has no idea how to process a gift card I had to call costumer service since she was too lazy to input a card gift card number . She needs to retire and stay home

That Indian guy was rude. It’s really hard to understand him and if you don’t understand him he will yell. And the gas pump was the slowest I have seen. Stopped pumping gas after few mins because it will take forever to refill.

Tldr:  Martha is a national treasure.

First of all, this gas station is always clean and organized.  I come in pretty often on my shifts for an energy drink and sometimes  a snack — I’m an EMT, so over-caffeinated snack fiend is a personality trait at this point.

I recently came in, said hi my favorite cashier Martha, and saw that the flavors of Bang I love were out of stock.  My other local gas station, which is closer to me, is usually out of them too, so I go out of my way to hit this Shell.

Martha sees me a lil dejected and asks what I’m looking for, then asked the guy behind the cooler if they had any of what I mentioned in back.  When he said no, she immediately asked what flavors I liked and said “I’ll make sure to order them.  And you like the Dots too, right?,” referencing the addictive pretzels taking the world by storm right now.  I never even mentioned those — she just noticed over time that that’s my snack of choice.  I was touched that she cared so much for what just ONE regular customer wanted.  What gas station EVER does that?  You’ll be lucky to get a “hey, how ya doin” in most places.

Next time I came in, they had everything I liked in stock.  It might seem silly to leave a review for a gas station, but this really tickled me pink and when someone goes out of their way to do something nice, I like to say somethin.

Thanks, Martha!  You’re why I love coming in to this Shell.

Good getting gas in and out. The streets on the corner are very busy to make any turns to go a different direction. the car wash is horrible. Do not use it. Its an automatic car wash but an there is an attendant that has to take your receipt inside and then the car wash works. The when you get out he wants to hand dry your car off for tips. Strange setup.

Originally a 1 star, I'd like to amend my rating. While there was some technical difficulties with the pumps resulting in a charge on my card but no gas (should be looked as at and fixes asap), they were willing to work with me to get this matter resolved.

Gas prices are generally much lower than other places around. Easy to get into and out of and staff generally seems to be friendly. However, more than half of the time when I ask for a receipt at the pump It will day receipt with attendant.  Then I have to wait in line to get that receipt. This is one of the only stations I have this problem with. I think it might be a ploy to get you to come in and make an impulse buy.

If I could rate it this place with 0 ⭐ I would but I can't I work close and every week I fill up my car from there even all my employee's eventually there is a new guy who's consider himself as a woman and he always trying to flirt with me and my employee's all of my staff is rasing hands from this person ..you have one job and that's to take care of costumers not to asked them how old they are where they live by or what's there personal phone number and even worst that's not only with us and my staff that's with everyone I been seen this every time I woke there and today was the limit if none take care of this situation I will make sure the right corporate ppl know about it ! Never going back there !

Usually clean, most employees are friendly. The newer night guy is a Nazi when it comes to checking ID's. Dude, I come in every night, you don't have to card a regular EVERY SINGLE TIME. Youre a gas station attendant, quit taking your job so seriously. You act as if youre gonna get a parole violation for not carding me.

This gas station is guilty of one of my biggest pet peeves...

Pay-at-the-pump is supposed to be a convenience.  I swiped my card at the pump, get my receipt at the pump, and I'm on my way in a jiffy.
I do not want to have to go inside and "see the clerk" to get my receipt. It negates the entire point of pay at the pump...

If you do not need your receipt, you have no worries, but for those of us who do need a receipt just be aware that you're going to have to go inside to get it.

When paying at the pump everything is fine. Every time you go inside for some reason, it turns out bad.
The attitude of the cashiers are always very disrespectful & contemptuous if you are a man.
I can't even describe how badly I have seen women treated.

There are 3 other gas stations at this intersection.
Go to anyone of them before going here, no matter what the gas price is, if you want something inside.

You can't pump first... you gotta pay then pump. And if you don't know the exact amount of fuel type going to need the cashier can't let you pump freely... like anyone would know exactly how much gallons you'll need in your tank.

It says 24 hours, when I got at the gas station all the lights were off 😡 it was 9:05 pm on Sunday.

Edit: Open at
6am till 12am M-F
7am till  9pm Saturday
7am till  8pm Sunday

This gas station is right near my job so I stop here often. The cashiers are always sexist and comment on what I am buying or paying towards my gas. I do not like the audacious comments not the way they speak to women in this establishment. Needs to be addressed. I will not be coming here again.

If you're looking for the perfect pit stop, look no further than this Shell gas station. Not only do they offer the best prices for gas in the area, but their customer service is top-notch as well. The staff is always friendly, efficient, and ready to assist with any questions or concerns.

As if that wasn't enough, this station offers an impressively large variety of beverages and snacks to choose from. Whether you're in the mood for a cold soda, a caffeinated pick-me-up, or just some munchies for the road, you're bound to find something that hits the spot.

All in all, this Shell station is a standout in terms of value, service, and convenience. I'll definitely be making this my go-to station for all my fueling and snack needs.

Great gas station. Excellent customer service, always well stocked with snacks and drinks. One of the best gas station of lower prices outside of Cook county. Usually not to busy, but when it is, the lines move fairly quick.

So on gas buddy, this is showing that gas is 428 a gallon. I just screenshot to show you at the gas here in Vinsonville on Irving Park and York Road is at 4:39 a gallon. Here is a picture I entered my rewards card number, and this is why it’s saying 434 a gallon I see five cents with my number

This place used to have the cheapest gas available. Now they don't have premium or mid grade. The excuse for the past month is that the tanker hasn't arrived. Excuse me what? Is it coming from the moon? Also overflowing trash containers all the time.

Go down Irving away from O'Hare and there is a much better gas station on the right with many more dispensers and a better price. 1 min drive time.

The owners are so rude and corrupt here b/c their volume is so high they don't have to worry about anything.  I don't think many people read reviews for gas stations but I wish they did for this place.  Don't stop here b/c it's the first gas station you see coming from Cook County.  Turn left and there are less busy, cheaper options staffed by people that will treat you nice.

This is honestly one of the cleanest gas stations I've been in. The shelves were stocked & your coolers were full. Can't say that I was impressed with the cost for a gallon of milk there.. think I'd definitely wait for a regular store to open but, that's ok.
The store overall looked incredible. The kid that worked overnight was cool & had a good personality.. that's a plus.

This is a great gas station. The staff is friendly. Lots of stuff to choose from. They try hard to keep it clean. I had to use the bathroom & I noticed someone puked in the sink. I said to the staff I swear to God it wasn't me & I'm sorry to tell you this but it looks like someone puked in the sink. He got right on it.

Great staff and prices decent. It's gas station people. Clean and what you need. Monster drink, breakfast sausage, exotic candy option. Open 24 hrs. No issues.

Very clean Gas ⛽ Station 🚉, service here is on point and very professional. Workers are kind, friendly & helpful.

Great place to get gas ⛽ for your vehicle 🚕 🚗 🚘 🚔 🏎 🚓 or grab a quick snack for that road trip!!

I don't understand the bad reviews, I walked in and was greeted nicely. They were out of coffee, and the employee quickly got some going for me with no problem. He was very friendly. I'll be stopping more often!

Great customer service and prices. I'll go out of my way to get gas here

This gas station has poor customer service
On Friday May 3 the young black girl with
The long hair does not know how to work
The lottery machine.On May 4 the white
Young man who was working at 11am
Does not want to ring up lottery at ALL.
Customers do not just come to buy
Gas and thats all you have to do/management
Get rid of these people before you loose
MORE customers!!!!!

Pumps always work and the place is clean in general. The team at this location is straight up excellent tho. Polite and respectful staff members make the experience great every single time. They especially make my experience that much better.

I'm giving this place 4 stars because they generally have the lowest prices in the area. Mostly when i have to go inside I'm met with friendly customer service -- until today.  I believe this may be my second encounter with this kid.  He's rude. I try to be courteous to all, especially people working with the public because I know you can be met with characters and incivility throughout the workday. I guess it doesn't matter with this guy.  I said hello when I got to the register and when he looked up, he seemed as if he would return the greeting, and upon seeing me, he immediately withheld.  He hesitated when I asked him a question as if i were bothering him.  He placed my lottery ticket on the counter  and made sure there was a good distance with him handing me my change.  Really surprised he didn't counter that too.  Literally the whole time it looked as if it was killing him to wait on me.  But me being a person to give benefit of the doubt, still said thanks without even a response in return.  So while you, Jacob, (oh yeah that's his name), with your rude, judgemental looks and actions, have grated my nerves slightly, I will not allow your ignorance to make me have to pay a higher price or go out of my way for gas.  You will not run me out of town... so sorry not sorry. Hopefully someone at Shell will see this and pull him aside for some good ol fashion people skills training... it's 2019 dude what the hell.  And if that doesn't work wellllll......

Congratulations! You lost a longtime customer tonight due to the clerks inability to utilize the slightest amount of common sense. Will now drive further to a more inconvenient competitor, so as to never purchase anything from this place again. ✌🏻

Me and my cousin were in the mood for pancakes and realized there was no pancake mixture, he called to this location asking if they had some, the lady told us to wait after a few minutes of waiting she just hangs up on us. This is really bad customer service do not recommend.

Love the customer service ladies are friendly an nice Always a Great gas station to stop at!👍🏽 God Bless🙏🏽✌🏽💞

The lady that did my lottery numbers started off nice so I thought. I asked about the lottery Powerball which we all know it's $3 a ticket. She just plays the $2 tickets me not even finished playing yet and wants to charge me right away without me even telling her. She's too damn in a rush to talk to other people and listen. I explained I wanted the power ball play which is $3 and she tells me well I already played ur 5 numbers.  She says omg out loud because I refused to take what didn't want. This lady has apparently never worked customer service in her life before. I could've been a shopper from corporate and she would've gotten written up on the spot for how she spoke to me and handled the situation. She said then who is going to pay for this. Well not my problem. Had she had a better attitude about I may have pay the extra money for her mistake. But I will report to her corporate.  That is no way to talk to anyone especially with other customers around.

Not happy with this establishment. First of all it's hard enough to get in and out of this Gas Station because of the location. On several occasions I have gotten into the Gas Station and got out of my car to find out they had no gas.  There were no signs posted on the pumps.  A sign was posted on the door. But this was not apparent because when a person pulls up to the pump and swipes their card that's when they headed inside and saw the sign.

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