Shell

The cashier was so rude. I just said the pun number and she was looking at me like I’m stupid & very rudely asked me “ I need the amount “ . I was trying to use my another reward from Dunkin also whichever is related with fuel rewards. She didn’t help me with that. Instead of explaining anything she was arguing with me was not right attitude.I come every week this store to get fuel because it’s convenient from job also home. This was my second time bad experience.Was pump number 5.

The manager is ungodly stupid and entirely useless. What a waste of oxygen

It’s required you wear mask during pandemic , 3 out of 5 of the employees  were not wearing masks including the heavy set manager. Most of the customers also had no masks regardless of signs posted. The manager and another employees were working over the open food (hot dogs etc) without masks . When asked why this was happening one employee said it’s regulation but they don’t want to do it . When asked if I could get the managers number he pointed to the manager working behind me with no mask. I asked the manager why he was not wearing a mask against the regulations and he said he smirked and said he just came out of the freezer and it can be hard to breath with one on. Good excuse buddy . Did you hear that from a Karen? Yet he was not working in the freezer while I was talking to him and he was joking with the other three employees (only one wearing one) . I feel bad for the cashier working with the mask , it sounds like he has tried to tell them but obviously they don’t take it serious. It seems like from the other reviews there management does not care so obviously it trickles down . Highly don’t recommend .

Poor customer service. Walked in this morning to a new sour face. He looked dead in my face and didn’t speak. People just don’t understand human interaction anymore. You are a representative of the Shell Circle K!!!! Speak to customers! You weren’t doing anything! There was no one else in the store!!! Leave your personal issues at HOME!

Really bad response against an incident caused by the bad pumping unit. Instead of taking care of customer's financial loss and their safety violation (malfunctioning), these guys try to impose their responsibility to customers. Really bad/arrogant attitude, really primitive way of business. Never use this gas station at all.

Doesn’t change their fuel pump filters. Slowest pumps ever. Here’s a picture taken in October 2022 of one of their filters.

I have grew up in this area and have been to this gas station a million times. Amy has been awesome each time I have came in. She is a great addition to the staff at this location. I have watched her go above and beyond her own responsibilities. She is absolutely the best. She is always very sweet and a welcoming face along with her top notch customer service she provides to the neighborhood.

Never had issues here. They are really nice & great snacks. Except it is too cramped to get in and out.
Also don't come here late or early AM. Too risky and unsafe.

Best thing were the people that work there. Pulling in/out of the pumps is a pain and there's usually waiting for a pump. The inside feels cluttered and cramped. Not a lot to purchase inside so it does it's job to provide the basics.

Very kind professional service. Good job!

Worst gas station in Naperville. Highest prices and the pumps have this TV that won’t stop beckoning you to come inside and “check out the car wash deals” or “fresh hot pizza inside” or “grab a beverage today”. I timed it and the ads play every 5-15 seconds. Welcome to the future.

I've been coming to this gas station every day before and after work. And everytime I go there,it's always clean and spotless everything in order coffee and all the other items neatly stacked. And the assistant Manager there named "Ally  is so helpful thoughtful friendly understanding and most importantly respectful. I always have a solid experience every time I visit this location thanks to "Ally"

Allie was very kind and welcoming ! She was also baking fresh cookies out of the oven that looked delicious! Highly recommend stopping by for you sweats, treats or gas needs!

My card didn’t work at the pump said see cashier incompetent old man working tonight didn’t know how to help me. Called the bank said it was a ststem error with the pumps went to another shell and got gas no problem. Be careful if the car was also because half the time it doesn’t work. Seems like this poor guy (Indian man) either has no training or this business isn’t for him

Pumps don't work. Today, I tried my debit and credit card on two different pumps. It kept asking to insert card again and again. I went to another gas station and it worked.

**** WARNING CREDIT CARD SCAMMING*****
Review 3 months ago....
30 dollars for a pack of smokes and a Mountain Dew?!?!?
TOTAL RIPOFF!

****UPDATE 7/23/23****
I WAS IN THIS SHELL STATION AGAIN. I USED A CREDIT CARD THAT I HAVE FOR EMERGENCIES ONLY.
AFTER I LEFT THE LOCATION THERE WAS TWO $80 CHARGES FOR A VIDEO GAME COMPANY!!!

NOW THE POLICE ARE INVOLVED EITHER THE OWNER OR EMPLOYEES ARE SCAMMING CREDIT CARD NUMBERS AT THIS LOCATION.

DO NOT GO HERE!!!!

Rudest cashier I’ve ever encountered, I went in for lunch ended up grabbing a turkey wrap which just so happened to be in the wrong spot on the shelf, in fact every item on the shelf itself was in the wrong spot since the cashier decided to walk me over and tell me to read the sign and that it was common since, in which i responded “ maybe you guys should organize” she then tells me “how about you do it “ lol long story short she fixed it but that blue haired bandit should be ashamed of herself

Jason the cashier is very and disrespectful employee that this She’ll gas station has. He carded an old man today he was nasty and rude to him. The customer when outside and got his wallet and brought his driver license and told here you go and see that I am 50 years old for him to be card him for some cigarettes.

If you want to be late for work... Stop here in the morning, or leave your house at least 20 mins. Early. Cashier is nice, and so is the manager. Just slow.

*update*
I gave them another chance...shame on me.

I stopped in to shell this morning to get gas and a few drinks. Walked up to the register, and was asked," will that be all? I replied with," 50 on 6." The cashier said,"ok." Then proceeded to ring me up. I'll be honest, I didn't look at the register to see how much i was charged. I also did not receive a receipt. I went to the pump. It was not working. Flashing "one moment please."  I went back in, and told the cashier. She replied," give me a minute." I went back to the pump which shut off after $35.00. I had to walk back inside to get things figured out. The cashier told me she couldn't find my receipt in the system. I had to look at my bank statement to find that I wasn't charged for gas. Only the drinks were charged on my card. Right then; another gentleman came up to the other register complaining that he paid $35.00 , and the pump wasn't working. So, the cashier just moved his payment to my pump!? She did NOT take any blame for it, and told me," I owe that man $35.00 for using his gas... unbelievable. I paid the man cash , and left.

I...WILL...NOT... BE.. BACK!!!

She'll reply to me I have you 5 stars- a trade

What’s so special about their gas here ridiculously expensive 30 cents higher then everywhere else😡

The pump was run down and dirty. I could barely read the screen. The window wash fluid was dirty ran water. The squeegee was broken. The car wash advertises a $3 was but machine will tell you unauthorized. Owner is basically a slumlord.

$2 minimum on credit to cover your credit?

1st- we consumers don't carry cash-
2nd- to impose a 2$ minimum without any signs available is wrong and unethical & then to tell me it's store policy without any written policy is wrong.
3rd- I'll take my business elsewhere from now on.
4th- thorton is across the street and they'll be more than happy to take my business.

Worst Shell Gas Station Ever! Bunch of crooks ripping people off by trying to trick them with fake gas prices. In very fine print they put with car wash price which forces people to buy an $8-$12 car wash that expires within a week.  Needs 0 stars!

Good morning
On 2/25/18 around 10:30- 10:45 a.m. went to this facility to get cash from ATM because the Stateville Jail didn't have an ATM withdrawal of $40.00 from ATM purchased 2 packs of Premium Benson n Hedges total $18.77 cashier asked if I wanted my receipt I told her it didn't matter upon checkingy account it posted $75.00 also the $18.77 I want my $75.00 back she was wrong dead wrong for putting this false transaction on my account is this another scam they do to BLACK PEOPLE
I'M UPSET YES I AM BECAUSE SHE STOLE MY MONEY IT WAS NO ACCIDENT SHE DID THIS IT WAS PURPOSELY DONE AND SO EVILYES SHES WHITE RACISM IS AT LARGE YOU WONT BE KEEPING MY MONEY
SO I CALLED JUST A SECOND AGO THE MAN WHO ANSWERED TOLD ME TOO BRING IN MY RECEIPT THEY STEALING PEOPLE MONEY IF YOU DONT CHECK YOUR ACCOUNT I TRUSTED THIS BUSINESS IF I HAVE TO GO TO THE JAILHOUSE AGAIN IM SURE TO GO TO THIS PLACE YES SHE SHOULD REMEMBER ME
SHE IS WRONG ON SO MANY LEVELS TRUST ME IM GETTING MY $75.00 BACK NO WORRIES ABOUT THAT ITS THE FACT THAT SHE CHARGED MY ACCOUNT TWICE THE SECOND TIME WITHOUT MY CONSENT WHY?

Even when this is listed on Google maps at the Shell station, it is one of those grove mart is being remodeled and he looks beautiful. They also have a three dollar car wash with the purchase of gas. It’s also one of the very few places around here that has flex fuel. I love this gas station.

None of their pump locks ever work and have to hold the pump just right to fill up. They don’t even bother to fix them.

Pump 4 E85 will not shut off on its own, overflows and spills gas every time. Notified personell 3 times now over the last month, they show zero interest in fixing it. This is the customers money landing on the ground.

Brand new gas station.  10 pumps for cars and light trucks (E85 & diesel) and 4 diesel pumps dedicated for semi trailers.  Bright LED lighting

Stopped for lunch in restaurant area. I ordered a double meat hamburger with a tea, friend ordered a cheeseburger w/tea, son ordered 2 piece fish plate w/tea. All with no french fries. Son got 2 pieces of fish and 3 or 4 hushpuppies, friends cheese was between the bun and lettuce not melted on patty.mine was as ordered. Nothing was exceptional and it all actually leaned more towards blah. Then I get the check, $38!! My burger was $7.99 +$3.99 (for the extra patty)+$2.09 for tea. Friends was $8.99+ .59 (for cheese)+ $2.09. Sons was $ 7.99+ $2.09.  When paying I asked if $12 was right for a double hamburger and was told yes. Went back to look at menu and waitress walks up to ask is everything ok? Add on drinks were a dollar with purchase of burger. When I asked why I paid $2.09 per drink she starts getting loud. She proceeds to tell me that if we would have ordered fries it would have been a combo and much cheaper. That's not what the menu said. I just walked away because she was little bitty and loud. I am not little bitty and when I get loud the police are usually called. These people are rude and a rip-off!  How can 1 burger be $7.99 and the other $8.99 then extra for add-ons? If you are hungry and passing through Benton Louisiana there's a Sonic just a few blocks away.

I gave it one star because I had to give it a one got two burgers one a double meat I want a single $34 and tasted like

It’s quick and convenient they have hot deli foods and lil restaurant in store. Great food. Friendly staff. Prices are good

Great chicken hot great customer service so nice

Friendly staff...not rude at all. Hot lunch with dining area to sit.

The lady who works there is as dumb as a bag of rocks. I hate every time I see here there because I know trouble is coming as she has no clue. No wonder they scare 3 out of 5 stars she is likely most of the problem with bad reviews

I normally come here because they’re one of few places that Stocks bugler tobacco. I’ve been coming here all year for $5.60

Recently they hired some old lady who don’t know the prices. Last time she charged me 7.50 today she tried charging me $9.60

That owner needs to get his employees right. Believe it or not, not everyone should be allowed to work.

The pump didn't automatically stop gas overflow was all over my tire and wasn't compensated by store manager who blamed me for it.  Manager had no concern

My experience at Shell has always been great, but the clerk at this location was unapologetically dismissive when I asked to him to use the lady’s bathroom because the men’s bathroom was out of order. I’ve never written a review, let alone for a gas station but it needed to be said.

PS
I was a paying customer.

Just visited this place as my normal stopping point is closed.  What a pleasant surprise.  Staff is super nice and made fresh coffee for me.  Kudos to Parth (Paul).  A very nice young man.  I will re-visit.

Terrible prices and service. No one was even at the counter when I went to pre pay for gas.

Beware!!! Price gouging already!!! $2.99 a gallon yesterday when everyone else was .20 cents lower!!! Not surprised after seeing who the owner is!!!

Ez in...out access.. Very friendly nice accommodating girl working there a little bit higher price of .10cents whoopee..

Always open, right around the corner, but no diesel and have been over charged advertised prices before

It has one of the last Boot phones left!... Not working though.

This is a Ricky Rockets Shell. 10 gas pumps. No Diesel.
The store is great and has a huge variety of food and drink and other things. Gas prices here are on the high side tho, they are always the highest on Barrington Rd and the surrounding 3 square mile area

This gas station is a scam don’t use your card at the pump 7 always walk HELL don’t go to them at all  I use my there last week now this week my WHOLE attire bank account is empty I’ll be filing a law sue very soon due to there card reader being replaced by a scammer that copy your debit/credit card info I’M so pissed!!!!!

The general manager at this shell is definitely all about the customers and their experience. I came to pump gas but the pump card reader was not working I went inside and waited for a few minutes not greeted by the cashier as he was on the phone. For the wait he gave me a car wash without me asking for it. I believe the managers name is Angel. Overall great Manager! Keep up the good work

Worst service I have ever received at a gas station. Cashiers were chatting with the delivery guy and paid no attention to the register

Slow service, register doesn't show you a total because they overcharge you for items,  and the payment system at the pumps freeze up where you're afraid to move to another pump because your credit card appears to be processing. I had to lock my credit card to make sure someone else didn't get free gas after I left because my card was "still processing."

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