Shell

I generally get my Shell gas there, using GasBuddy app. Over and over, the card readers don’t work and you can’t get a paper receipt at the pump. Once, the card reader froze up on me and I was concerned it left the pump open for others to use, on my dime. When I went to inquire about it, I was met with an argument, as thought I was accusing them of scamming people. I wasn’t. I was just trying to make sure the transaction was completed and closed out. I just got disgusted with her and left. Nothing bad happened, at least.

Sale prices are never honored. The cashier will tell you that there's $.88 sales tax on a $5.00 purchase when you tell them your item rang up for $5.38 before tax instead of $5.00, straight face claiming sales tax is a whopping 17.6%. When sales tax in Decatur is actually 9.25%. And make sure you wear a face mask or I guarantee you won't get both feet inside this gas station. They don't play games with your health, only your pocket change. Sometimes they randomly shut down all of the credit card terminals at the fuel pumps and force everyone to come inside and hopefully you know how much fuel you need and you're wearing your face mask. And when this happens, if you decide to purchase an item from inside the convenience store, fuel is rang up separately and you can't even take advantage of your rewards for being a loyal Shell customer but then again why would they care about you saving $.05 per gallon when they don't even honor their own posted prices inside the store? Nickle and dime you every time you shop there and anything you say is brushed off as a mythical tax that you've strangely never encountered before. And if you get a receipt, don't bother asking for your $.42 back, because well they had no intention on listening to what you said before they overcharged you and they have no intention on listening to you complain that they certainly didn't listen or even attempt to correct the mistake afterwards. They are however, very focused on who walks in the door next to see if they are wearing their face mask and I thank them for that, which is why I decided to give the local Shell Station here in Decatur two full stars.

Many pumps are broken, the remaining don't take credit cards.  Be wary of the panhandlers.

The nosel didn’t stop filling up and overflowed my gas tank. I told the cashier about it so they could notify people about it. The cashier didn’t even seem to care. There was no towels and the  squeegee was dry so I couldn’t clean the gas off my car. Highly recommend not going to this shell station

I want to let everyone know......there are good people who work at this respectable business....and some that are not.....I would go on down the road.

They are preparing for the installation of new gas pumps. So my only negative at this time is the inability to get gas. Positives are the staff is ALWAYS friendly. They go out of their way to try to get drinks (like the new Coke coffee drinks) that you're looking for.

I didn't get robbed, and they have premium fuel. Shell's rewards program is the best, so that's the only reason I go here. I didn't go inside, so I can't say much about it. Engine is still running after getting fuel, so no complaints!

Love this store ..the guys in there are very cool nice place to visit ..clean is always a plus!!!

The pumps support Apple/Google/Samsung pay during the day. At night, they disable the feature on the pumps.

ATM is messed up, says fee is $2.50, but charged me the fee 3 times for a single withdrawal.

My husband went in tonight to pre pay for gas and fill up his water bottle with soda.  The soda was flat and needed the carbonation changed and the clerk treated my husband like he was stealing.  He explained to him it was flat and invited him to try it and the clerk refused and insisted he had to pay for it.  We have always gotten gas here and after the way this clerk treated my husband we won’t any longer.  Currently writing the review from across the street pumping our $50 worth of gas and getting soda at Road Ranger.  I highly recommend going somewhere else other than shell.

Convenient gas station with friendly staff. The convenience store is smaller than others and the prices here are usually higher than other stations in the area. You can get quality Shell gas at a 3 cent per gallon minimum discount with the Fuel Rewards card.

This place used to be okay literally every food item is expired check that , they don’t clean the fountain drink caps mold comes out , oh yeah and today was the best me & three other people couldn’t get gas what a joke .

Discrimination at its finest. Big shout out to the old hag that works in there that gave me a hard time along with the dude that works in there with the slick comments he had made. DO YOUR JOB CORRECT NEXT TIME. I don’t understand how people like that work with thoose type of attitudes. SAVE IT FOR YOUR HOUSEHOLD.

They are not open 24 hours update and write you’re times ty have nice day and don’t put fax number for phone number

Really friendly staff every time I visit. Even came around the counter to double bag my sodas for me. 🙂

Good people work here and that matters as much as the lower gas prices.

Has gotten horrible in the last month or so.... employees are rude and lazy on top of that your bothering them by coming in there and don't come more then once the lady literally told the customer in front of me why you didn't get everything the first time you not going to keep coming in bothering me.....🤨 unexceptable ..... lot very dirty and garbage everywhere as well

This place is a joke. Rude empty no products like NOTHING store looks like everyone ran off n left it ....no register knowledge. Really fell off recently

Weirdly enough they have some of the best catfish in Rockford around lunchtime. Don't expect too much from this station as it is in the bad part of town, I wouldn't get gas here but I do occasionally stop for the fish.

Run down. Prices on food items higher than other gas stations. Items on sale (2/$5.50 Gatorades) didn't wring up. When asked, clerk only said, "I can't adjust the price."

There's never no one behind the counter to help you when your trying to pay for your gas. You have to hunt them down. The employees tell me he  needs 2 people per shift but he won't do it. Easy place to ripoff I guess.

Well I did the smart thing and locked my keys in my truck while it was running at 1:40am. Walked in and asked the attendant if they knew any locksmiths. He was unsure so called his manager to find out. They advised me to call the local police. I got connected to a local towing company that came to unlock my truck. When I walked inside to warm up the manager gave me some coffee and a breakfast sandwich. A small gesture went a long way today. I hope both of these gentlemen have a wonderful Christmas.

The restaurant is nice. Easy enough to get gas. You can always find truck parking at any time, but be cautious because I've woken up to find my radiator cap gone and my windshield washer fluid and coolant drained. There is no security in the truck parking, so be sure to lock everything.

The lady in the restaurant supposedly the owner who is non American and can't understand Americans and when we went to pay for our meal which had no problem with the food or the waitress she wanted to get rude and roll her eyes because we didn't understand her this place will be avoided at all costs because she came to America to work here we didn't go to her country she needs to learn some manners the owner can k*** m* a**

Friendly staff, large convenience store with lots of food options. Restrooms are clean

Very nice clean place and the employees are very kind

Looks decent but not big rig friendly (gas rv) unable to get fuel here with our 35 mh and tow. Truck stops need to have rv lanes or a gas lane on the truck side since rvs can be the size of a truck but still trying to squeeze into the car lanes.

Stopped for gas on the way to my in-laws. I am currently hours from home and hours from my in-laws having to wait for a current manager to get here. There was 24 dollars removed from my card with nothing put on the pump. I went to talk to the employees (cheryl) who told me that the money should go back on my card. I apparently cannot have the managers number. The money is showed as a transaction on my card. I have two babies in my car waiting until whenever the managers get here. (We were told several different times as to when that would be). She stated that i am an irate customer... When i was the one being yelled at. This is very upsetting. I will never purchase gas from a shell gas station. I should also add that the clerk showed me a receipt showing 0 dollars taken off. When i grabbed the receipt stapled to the back was the 24 dollar receipt.... She then tried to take the receipt from me several times. I only hope that the managers here can handle this so i can finish my 4 hour drive my family has left.

Bathroom was clean, Almond Joy cappuccino was delightful!

Only complaint is that the cup didn’t fill up all the way, but Starbucks does that too..

Friendly, family oriented,  helpful staff and residents alike.  I visit this station almost daily.

Clean well keeped and organized store and price is the lowest around.

It's a gas station. If u need to use the washroom don't forget to ask for the key. 😐

The Shell station in Cherry Valley is usually 10 to 20 cents per gallon less than anywhere else.

We were involved in a single vehicle mishap on our way home at 2am-ish after vending at the Boone Co. Fairgrounds,  flea show 3pm to midnight. We parked at this Shell station after realizing we couldn't drive back home to Hanover Park because of flat tires. The station opened at 5am. My husband and I slept in the car, on the lot for 3 hours. At 5am my Mister, Dennis, approached the attendant,
Brian. He was SOnhelpful! I wnt to let everyone know. Julie Swendsen-Jones

Can't buy a car wash at the pump - need to buy gas, then go inside to buy car wash.

The car wash itself looked very dirty and old. My car got cleaned, so it did the job. But I was kinda grossed out.

OMG...the manager at this location is awful! Her and the cashier were swearing and talking about the customers in such a derogatory manner that I left my stuff on a display and walked out. There were 5 people in line and these 2 employees were just ranting and raving about a woman at the pump. Who treats their customers that way? It's such a shame that my company has an account with them. I will go out of my way to never stop at this location again.

The guy helping the customers around 620 pm have to be remove or retrained i ask him if have to put my number in the machine to get the discount  he tell me to shut up very rude he have to know how to respect  ill never go again inside  if he is going to be that rude to me to avoid problems...

Wish I could give 0 stars as a rewards member and part of a company thats uses Shell Fleet Fuel I have NEVER been more disappointed and treated ao disrespectfully. Try to enter my rewards number and the pump continued to bring me back to the start when I selected no wash not even coming to a scanning card option. When trying to explain to the cashier he was extremely rude cutting me off and stated its not that hard. This location has lost my company's business which in being someone who averages $300 in a month on my own in gas it was a big mistake to hire someone like him.

I worked there one day or two  days last year in beginning like February and I quit to dirty.  everything is broke not fix don't drink coffee or anything from Here or food .He didn't even pay me the day I did work I'm posting this cause it's the truth.  not cause he didn't just not pay me but employees are treat horrible if there from here America  . while Indian people that own there are feeling entitled to much of this going on in our country

Great customer service
Nice to visit again
Cashier was really good at focusing on what customers need and require.  Cashier was a real instinct to understand our customers. Good work! Great people and nice clean store

Im traveling cross state currently, I had the gps on and needed to stop to get gas, punched in shell so i can save something on a gallon because of the hard times, And brought me here, great snack selection, and great customer service, the gentlemen running the register was outstanding, with also helping me find things i couldn't find, defenently stopping on my way back to California.

Very nice well stocked.convenience store with plenty of snacks and cold beverages. Pumps are relatively new and fast, featuring Shell top tier fuel. Gas prices are not great, but consistent for the area. Easy to get in and out of the lot onto the highway. Courteous staff.

very great costumer service, good snack selection, easy to use gas pumps. 10/10 recommend

Good store inside staff very friendly....To owner..every time come to your Shell. Your staff is very helpful and your pricing is fair .we life out in farm land and it nice to have a good place to come ..I come from waterman to shop your vape choices and your price on them..Thank you

Not impressed. The store has an unpleasant odor about it. I stoped on a road trip specifically because it advertised hot foods. It has no prepared food and the shelves were sparsely filled with the exception of alcohol. While they didn’t do anything wrong specifically it was an overall underwhelming experience.

Typical fuel pump and convenience store.  Appears well run and clean.  Has a public rest room and close by parking.

I was passing through town and decided to top off my tank and get some snacks for the hour-long ride that was left. I got two things of Keebler’s crackers and they were both expired! One expired in JULY of 2020 and the other expired in JANUARY of THIS YEAR! I had already opened the package of the 7/2020 expired food and was in Yorkville by the time I opened it. Shell has higher standards than this!

Place is a dump. If you're about to run out of gas and this is the ONLY gas station nearby, then stop. Otherwise keep on trucking along.

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