BBVA

This post is late. However I went to this location today, and felt compelled to still report my experience. On February 3rd, 2023, I entered this bank to withdrawl money at the teller window. She was rude, sarcastic, and unaccommodating. When I entered, I only had my TIE with me. I had lost my debit card, and my phone was having trouble connecting with my Network. So I couldn't take money out of the ATM with my phone app. So I gave the teller, a middle aged women with shoulder length dark hair, my TIE so she could look me up in the system. This way I could withdrawal money I needed. When she looked me up, she couldn't find me. She said I don't have an account. Which was absurd, but then I understand there are frauds. However, for a person to declare this with such certainty at the first attempt- she had already branded me a liar. It didn't help that I have very obvious and unsightly scars on my face due to a skin condition- she treated me like trash. A lying, trash person, completely rude to me in her entirety. She had only made one attempt to look me up in the system.

So I thought, what happened? I had forgotten that I had resubmitted my passport for my account a while back. So I didn't realize it wasn't under my TIE anymore. So I asked her to check again, under my passport. She almost refused. I had to explain, "You do understand that you NEED a passport in order to even APPLY for a TIE card? Correct?" She didn't believe me, and began to argue. Thankfully, I coincidentally had my passport in my bag at work. So I went back to fetch it. Before I did however, she did NOT give me back my ID. Instead, she took a photocopy of it WITHOUT MY CONSENT, AND KEPT IT. I protested, she denied returning the copy or destroying it. You see, my TIE card was in the middle of renewal. I was waiting for the new card. BUT I SHOULDN'T HAVE EXPLAIN THIS TO MY UNIMPORTANT BANK TELLER WHO PLAYS NO SIGNIFICANT ROLE IN MY LIFE OR THE EXTRANJERÍA. Nonetheless, she took the photocopy and kept it, and did goodness knows what with it. What she failed to understand is that BANK TELLERS ARE CAPABLE OF FRAUD TOO. They are not trustworthy people simply because they were approved to work at a bank. What was she doing with it? She never explained WHY she was doing it. She never explained WHAT "procedure" she was conducting. She never explained WHO was the supervisor she would report it to.

She could have been selling my info to illegal people, her fraud friends & family, she could have been doing anything with it for all I would have known.  I can't have known, because SHE NEVER EXPLAINED WHAT SHE WAS DOING COPYING PERSONAL DATA OF MINE THAT THE BANK ALREADY HAD. Why? Because she thought I was a trash liar. Why? Because she only made one LAZY and MEASLY attempt to do her job and look me up.

WHY DO I PAY PERFECTLY GOOD MONEY FOR SHIT SERVICES FROM A BANK THAT TREATS ME LIKE TRASH? So I filled an hoja de reclamación. Where the manager also treated me like a shit liar, ignored me even when I spoke directly with him. And somehow it was MY fault for not tolerating the teller's rude behavior and disrespect.  But, because of their prejudice, judgement, and arrogance - I received bad service for nothing. I have also withdrawn money using my ID only, at a Santander location, and not zero problems, but excellent service.

Banks in Spain treat you like shit and act like bullies. Just for your information, if I pay actual fees for SERVICE. I should get the service. You don't get to talk down to customers because you assume you know the story. I pay perfectly good money to be treated like a client and human being.

Thank this location for showing me "Astillero's finest". 🙄 Also, I went to the police after and reported it, they almost came with me to retrieve the copy. I also filed an hoja de reclamación. But given their character displayed, it wouldn't surprise me at all if that reclamación got "lost". So here's a photo of it so they don't get to skate by. Hope this location closes or gets new employees.

The treatment is terrible. They pass the schedule through the lining. They treat you like a fool, when they don't even have the ATM in conditions to be able to carry out the procedures that you have to do yourself. And they also inflate themselves by charging management fees...come on, don't ask for a statement!!!

I arrived this morning around 11 o'clock and I found the box empty and a queue of 5 people, we asked a man who is inside the office serving a table if he knows where the person who attends is, to which he answers... ... open left for a while, after another while waiting and when my turn arrives he attends to the people who were behind me claiming that they had an appointment, which is my surprise that when this man finishes attending to those clients, the same thing stops again But in this case, making a gesture to those who were behind and slipping them in, surely known to him. After 30 minutes there I had to leave without being attended to and with a terrible feeling of discontent, the truth is very, very bad, I am not going to invest there my money knowing the treatment they give to people, I hope they change for the good of the entity

It cannot be that the window closes at 11 and after that time it is impossible to do anything, just use the ATM

I have been a customer of this bank for a long time, I almost always do the paperwork at the ATM or through the app, but today, 12/27/21, I had to go to the branch, and I have to say that the lady who attended me at 12:30 at the checkout, his attention and knowledge of his work leaves much to be desired, he left me standing in the middle of the management and began to attend to another client, total neglect on his part.

In the end I resorted to the online manager and he solved my problem with total kindness.

Mr. Manuel González is very attentive, in fact the score goes to him.

I insist, very good attention at all times and very important, quick solution.

PATHETIC CARE AND MANAGEMENT. My son and I (both clients) went to carry out a procedure that was mandatory in person. No one controlling capacity or COVID measures, as we arrived at 11:03 there was no cashier service or anyone to ask. They were only waiting to decorate a table for a retiring employee. Fortunately we were able to do the management in another entity.

It is impossible to contact by phone. Every day is more difficult. And they always hide behind the app or the Internet. This has no name. We just want to talk to them.

Of course lately the Reinosa office leaves a lot to be desired and it is easier to find a needle in a haystack than to pick up the phone.

They never answer the phone in this office. And they don't have an email to contact either. A disaster.

Good attention. The new address is Avenida de Puente de Carlos III, 6.

I went in mid-February to open an account and Esther helped me. Her help was incredible, she went out of her way to solve all the obstacles that arose, and all this while serving several clients who came in asking about her and without ever losing her calm or smile. I was impressed. A 10.

Hello good. I am going to tell my experience with this branch.
I'm from Valencia and so are my parents.
First of all, I am not a BBVA customer, but my parents are.
Well, in August 2022 my bag was stolen and I filed the corresponding report. I was authorized on my parents' BBVA accounts. They are separated.
In November, my parents looked at their accounts and discovered that they had been taken out of their savings accounts all year.
Money they had. Being retired. They went to their BBVA branch (Mislata and Paterna) and were told that the money had been withdrawn at BBVA Solares, at the counter, with a worker there, and a woman had gone posing as me and forged the signature. THEY DID NOT SEE IT SUSPICIOUS THAT SOMEONE FROM VALENCIA WENT TO SOLARS TO EMPTY TWO SAVINGS ACCOUNTS AND ALSO THEY DID NOT VERIFY MY IDENTITY, therefore as negligent as the top of a pine tree. (I tried to contact this branch and it was impossible)
The thing does not end here, since I am making an extension of the report of my theft. One with my mother and another with my father, in November as soon as everything happened and we attached all the documentation to the Mislata and Paterna branches.
Well, we are still waiting for the money. In the Mislata and Paterna branches they say that this is handled by customer service and they wash their hands saying that they do not have access to that information.
Terrible treatment of my parents by the directors of both branches. At BBVA Paterna they have already asked my father for the documentation 3 times when from minute zero everything has been delivered and in order. They just make you dizzy. And at BBVA Mislata 3/4 of the same, making my mother sign a receipt, as if they were going to pay her and it's been two months since she signed it.
This is a joke. They do nothing but delay the matter so as not to pay my parents. So we are going to take measures on another level.
Be careful with this entity. Professionalism and legality are conspicuous by their absence.

I have been with BBVA for a few years and the attention, as well as Esther and Kike, is very good. When I bought the house, it was super good when applying for the mortgage and if I have had any problem, they try to solve it in the most decisive way. I prefer that close treatment than that of the advisor online.

Bank management in general and services is good.
The customer service by the director of the Bank or person in charge at this time yesterday and today March 16 and 17, 2020, disastrous! Bad educated and carefree. Very disgusting a shame.

Terrible service, to request an appointment at the office they make you call a number that you call and they always tell you that in 48 hours they will call you to assign you an appointment, they never call you, you come back and call and tell them the problem and they don't give you a solution, you go to the office and the only thing they tell you is to call the phone to make an appointment, in conclusion terrible customer service, in the end I will have to cancel my account

I've been calling I don't know how long to deliver documentation and no one picks up. If I go there they don't attend me for requesting the time. Frustrating.

Older people must be treated with more tact.
A pity...
Take a customer service course!

In general, all offices show an alarming lack of employees. That this has an impact on the lack of attention, is the same.

Excellent atention. Even though they are full of work and people, the girls go out of their way to answer questions and serve you very well. In fact, I have requested relocation from that office even though another one corresponded to me.

Very bad management, they don't take care of you, the girls are incompetent

Terrible management. I don't know what the office manager is doing there. Bad worker and bad attention to the public. The information is wrong only

The attention of the girls now is terrible 🤦🏽‍♂️

The attention couldn't be worse. Zero seriousness.

Terrible service. You enter and since you are not a customer, everyone sneaks in even if there is only one person in front of you and then 10 enter later. Bad customer service. You complain to a man in a suit and tie and he tells you that he prioritizes his customers who are the ones who feed him. You tell him that the moment you enter you are a customer, just like if you go to a supermarket, pharmacy or any establishment to buy and you get in line and he tells you no, he doesn't know why you came and that you don't have obligation to come to this bank if you don't want to. He has been told that many customers will win that way, yes, he has been offended with a "we still have it". A lot of suit and tie and maybe a very good salary but...

I share my experience because we have been clients of this branch for a few years and the times we have needed to make in-person consultations, the treatment was excellent on all occasions. Also the responses both by email and by phone are immediate and decisive. It is appreciated.

Terrible attention and resolution of problems/situations.
This particular office does not facilitate procedures or help, their excuse is that we are not clients.
With the same situation in competing banks such as Santander, Bankinter or Laboral Kutxa, they have served us wonderfully, without being customers, responding to the requests made at the time.

Lots of apps, lots of digital banking and you forget the most IMPORTANT: THE PEOPLE

I was passing through and as they saw that I was not from the area between one thing and another after an hour of waiting I had to leave without doing the management that I wanted

A brutal apathy in the treatment of customers and when doing their work, those responsible for this branch should teach their workers that good customer treatment is basic and not treat them as if they were a nuisance.

IÑIGO's attention is fabulous. Not like other Ramales banks

Good treatment in the office. 24h cashier

It takes me a month for an application. They put wrong data in the application, they don't call you. You call because the date passes, they don't pick up the phone. You go to the office (July 17) and they know that there are some papers on the table in relation to it, they confirm it and that they have a lot of trouble, that already "tomorrow" and that they call to inform. I call on different days and times and they don't pick up. And so on until today. Do you have to go down to the office every day until you feel like working? FED UP.

The ATMs are always broken and when you mention it to the manager his response is that the fault lies with the customers who insert the bills wrong. A disaster

The manager who assisted me has helped me a lot. As an older person, it is very difficult for me to do certain procedures. Grs manager

Because I can't put fewer stars. Dizzying for all the tables, without knowing how to do anything. If a guy who works there tells me and I don't know how it's going because he arrived yesterday... if someone says it, it can happen. But every few months a different person tells me the same thing.
To get the blister packs of coins (because they don't accept them in the stock market) you have to get a ticket, wait in line (on average a 0 minute wait) and they tell you that they don't have them, or they can only give you 2 of each... .. SOME SCANS

There is no service number ....... I can't get out of bed to go in person, I've been calling since Monday and nothing .. it's just for information about an income that I haven't received ... What a shame then you go there and more of the same ..

I went to find out about the promotions they had to direct my payroll and the lady who was serving didn't even look up from the computer. He didn't even answer my greeting and I left there with the same information that I entered, that is, no

The lady who attends the super edge cashier, whatever the time, the 3 or 4 times I've always been the same and also with those who were in front of me. I understand that many go after 11:00 a.m., the time when the box works (too soon...). A bank of this size... In short, a bit of a disaster.

I went to collect a check and I was given very despotic treatment and rude responses. It was suggested that I go to collect the check at the BBVA bank where it had been made.

I don't like anything goes and especially in a sorry old age, no matter how "legal" it may be, a bit sad

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