BBVA

I have had an account here for years but with the passage of time I believe that the situation has gotten worse. The checkout service has become very restrictive (especially for non-customers). I went to the office to ask for information about savings plans, deposits, funds, etc., but since they did not have an assigned manager, they could not give me an appointment with a person, and they told me to call a telephone number. In other entities, if you go to the office to ask for information, they give you an appointment so that a manager can explain it to you in detail. The app is the only good thing there is, with a fairly efficient interface and operation.

They discriminate against non-customers. I went to make a deposit and despite arriving before other people who were clients, they did not attend me for that reason and gave their clients passage, because I could spend the whole morning watching how other people who arrived after me were attended to while I would continue waiting . Of course, with that policy I will never become a customer.

I've been waiting for more than a week for them to call me to make an appointment with a manager... What in another entity you solve in less than a week, here you need at least a month... Of course, at all times they will try to get you to do all the procedures online and then charge you a management fee. Unlike the worst entities I have seen, as soon as I can I take out all the products I have from there

Like the rest of the BBVA offices, or even worse since it is the central office, terrible service. Cashier service only until 10.30, one of the two stalls closed, the other more than 15 min. with the same customer, when what is expected of a cashier is a fast service, it is also bad for not having a priority cashier service for businesses, even during a defined hour.

THEY NEVER PICK UP THE PHONE. They should have a common client management protocol, since the managers tell you one thing and the directors, Amaia and Miguel, tell you a completely different one. When the director is not there, there should be a responsible person, since the director of the contigo does not assume any responsibility. Terrible customer service!