BBVA

Very disappointed the way they treat with my email. I am foreigner and I can’t speak Spanish well so I have sent email several times about making credit card and questions. One of person told me when ever you need , contact me, but even I sent email 3 or 4 times, they don’t  respond. Also I am copying director now but he has replied to me once, after that he doesn’t respond. Satisfied with application in mobile and also when we meet with F2F, they are very kind but I think this branch don’t seems to have enough staff. Something you can not do in app, it could create an issue for you.

I know you are fed up with banks, my profile is @finanzasconjairo where you can find the solutions and financial education that our parents have not given us.

The worst bank I have ever been to. They have 3 boxes, but only 1 works. Entering to do a 5-minute procedure and having to wait more than 1 hour in line is normal.
Incredible how poorly this branch works.

More than a month ago I went to this office to rescue my pension plan from the contributions made by the general administration of the state (€1,800, a fortune). At first an employee came out to assist me until I told him I was going to rescue my money. At that moment the excuses began: that if I was a customer (no), that if I opened an account it would be easier (no), that if they were attending by appointment (a lie, I didn't put it anywhere), that if they would call me a manager (a lie, no one has called me).
The next day I will go to my lawyer to warn them that from there I am going to the court to file a complaint.

The worst bank, it doesn't help customers, they just tell you to go and complain, for nothing more.

Since I began being a client of this office, the treatment by the workers there has been impeccable. I am very satisfied for this reason. The application has also always been very useful, although on occasions it has caused me some problems that they have not been able to resolve, although they have been able to resolve them from the office. The five stars go to these people who from their workplace serve us and make life easier in something like the relationship with a bank and which is not usually liked by the public, in general. Eliminating many of these jobs goes against this relationship and makes it colder, apathetic and with little or no trust.

Client from 2008 until today, after several operations that they have not been able to solve, one gets tired of being redirected to the nearest BBVA and being told that they could have done it at the one on Avda la Paz...
Customers should be cared for more and a smile from time to time pleases them.
See you never .

If anyone knows me, they will know that the fact that I give a bank 5 stars is almost unheard of.
Today I was assisted by the director of this office, due to a problem with my card, and he was totally efficient and friendly.
Chapeau

This entity along with others are taking advantage, based on abusive commissions, to throw out unemployed "unprofitable clients", pensioners... you have to have little ethics. Together with a minimum service at the window with a restricted schedule. Usury

Very close, very competent and very attentive attention.

Asesoría en Burgos | Despachos BK ETL GLOBAL | Valora · Adade · Jurieco · Agraria

I am very satisfied with the service that the BK ETL office has provided me. From the first moment they have assisted me with professionalism and efficiency, resolving all my doubts and offering me tailored solutions. The team of lawyers is very competent and close. I recommend this firm to anyone looking for quality and trustworthy legal advice.

They are great professionals. Especially Sandra, who solved everything for me very efficiently.

Excellent treatment and quite well qualified professionals.

Thanks to both Sandra and Sergio for their professionalism and for the treatment received, you make things easier. A great team that works there.

Totally recommended, great professionals, a pleasure to work with, apart from perfect treatment, they give you a lot of confidence.

FATAL
THE ATMISER ALWAYS BREAKDOWN
THERE IS NO CASH OR EXCHANGE SERVICE OR ANYTHING
THE INSURANCE DID NOTHING BY THE TIME WE CALLED.
LUCK IF THE OFFICE IS OPEN

They do not have a cashier service, everything has to be done through the ATM or through the application.
SHAMEFUL

I don't have any problem with Gema, she does her job very well and is a charm, but I can't say the same about Domitiano, he is an idiot and a jerk.
The ATM is continually broken, it's embarrassing, in the last year the strange thing is that you can use it. Nowadays they force us to do everything through the ATM or the application and when it does not work it only causes problems for our customers.
In the end I change banks.

Samuel and Alejandro are excellent in their treatment, in addition to explaining everything perfectly without leaving any room for doubt, excellent service of 10

If you're not a customer, don't even ask. Even if you have a pension plan with them through your work, they do not help you

The employees are shameful, they don't open at the established time, they make ridiculous excuses and on top of that they go to have coffee before serving, during and after. They neither manage as they should, nor are they effective.

Of 6 offices in the city, 3 are closed in summer and in which there is only 1 person open, which generates queues of 1 hour. A shame of service.

Very bad experience. Subject: Cancel account. They have made me go up to three days to cancel an account for different reasons and they wanted to make me come back for a quarter. Something incredible, with their internal motivations, that I have to suffer. Neither by paying them all their commissions, nor by giving them the balance of the account, they wanted to cancel it, they just wanted to make me come back. Luck
For their clients, they don't get me.

My 5 stars go to Pilar, the manager who helped me today when I had a problem that was not directly hers and she solved it with infinite patience.
I am usually very critical because in banking the treatment usually leaves a lot to be desired but this time has been the exception.

The lady at the window, very unpleasant. There are many people who want to work who would die for their position.

One of the women seemed charming... But the other woman was very unfriendly and rude. I don't understand that this service is provided to the public, when on top of that you are leaving your money in that bank. I have requested to cancel my account due to commissions that I should not be charged, and I have received a rather unpleasant look and sharp words, without fully understanding the reason. I understand that something happens inside him to behave like this, so I send him the best.

Very good service, it helps you a lot, not like other banks that put a lot of trouble
Happy with the attention to the public and the good treatment of others

I have been to other banks and none of them have treated me as a person.

They have treated me very kindly and answered all the questions I asked with complete closeness and professionalism.

There were more employees than customers and we were not served. I myself had to help a lady get the ticket. It is as if they find it unworthy to give good customer service. They looked at us in a stiff plan.
After half an hour of humiliating waiting, they sent me to the cashier. When it seemed that he was going to get it, the ATM has been put out of service. I thought about going back in line again. But..... I had run out of presence of mind.

The truth is that the attention with the office has always been impeccable, they have helped us with all the procedures and doubts, even living outside of Durango. Always accessible by email and phone

Very nice people, they serve you quickly and give you the solution that best suits you. It is highly recommended to go if you have any problems.

They treat you very well and resolve all issues both in person at the office and by phone. Very friendly workers and always attentive to what you need

No wonder you have only one star. Bad attention to the public. Specifically Alaine and Verónica are incompetent, rude and ineffective. The truth is that much more is expected of bbva, of which I have been a client for more than 40 years.

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