Midland Vinyl Products, Inc

If I could give Midland Vinyl Products a 20-star rating I would! What an absolutely outstanding company with impeccable customer service!

We decided to do a vinyl fence to replace our old chain-link fence. We had MVP come out and do measurements for a quote. We did do some shopping around and decided Midland was our best option all around. They we're competitive in pricing and super knowledgeable with a great selection of products and amazing ratings!

From start to finish Gwynn, Mike, Tony and Charles were really a pleasure to work with. Tony and Charles both worked so very hard installing the fence. They even custom made a gate for us that turned out to be really nice.

MVP has a great team, and I can't thank you all enough for my gorgeous new vinyl fence. I would recommend Midland Vinyl Products to anyone!

Thanks Again,

Kendal and Brandy

I am writing to share my recent experience with MVP regarding the repair and replacement of my vinyl fence. While I appreciate the efforts of the three MVP employees who worked at my house, I would like to address some concerns that have arisen during the process.

On May 18, 2023, I reached out to Gwynn, the President of MVP (nice person), regarding the fence repair and replacement. We initially discussed the project via phone, where she found my information in the system from a previous installation of a private fence and gate by MVP. We continue the discussion through email - Gwynn provided an invoice and stated that scheduling would occur within 6-8 weeks upon receipt of a partial payment. I promptly provided my credit card information to pay the first half of the invoice, as requested.

However, a month went by without any communication, prompting me to contact Gwynn to confirm my continued interest in the project. I assured her of my commitment and made the payment, but instead of using my credit card, I decided to send a check. Throughout our email correspondence, it was consistently clear that the work was intended to be done at my personal residence. Unfortunately, a misunderstanding occurred on MVP's end, and they mistakenly believed the work was for the HOA and involved the perimeter fence responsibilities.

The issue arises from the fact that MVP performed work at multiple houses, including the incorrect locations, despite the work order specifying my address for the gate repair at my house, which was accurate. I am troubled by the expectation that I should bear the cost for the work that was mistakenly conducted at the wrong houses. In an email, Gwynn mentioned that "**** will have to do this legwork since he signed the contract." However, I did not sign a contract for the work done at my house, raising questions about the responsibility for the error.

I have already paid the initial down payment and, based on the completed work, I acknowledge that I owe a remaining amount, which I am willing to promptly settle. However, it is disheartening to witness the error being directed towards me when MVP was the party responsible for the mistake.

I wanted to highlight the positive aspect of my experience with the three MVP employees who were present at my house. They were professional and provided excellent service, which I greatly appreciate.

Additionally, I was informed by an MVP representative that a previous installation in 2006 was incorrect due to the use of oversized pillars, resulting in the fence hitting the other side. I mention this in the hope that it will assist in rectifying any ongoing issues.

I am sharing this feedback in the spirit of constructive criticism, as I believe it is essential to address concerns openly and professionally. I trust that MVP will take this feedback into consideration, recognizing the need for clear communication, accurate project execution, and fair resolution of any mistakes.

07/20/2023 6:57 pm

Below is her respond to the miscommunication. She take 0 ownership and place the responsibility on the customer? I am glad I have all of the email communication.

My fence is part of the neighborhood perimeter which is the resident's responsibility. Instead of asking the owners of the home to continue the work, they decided to continue the work after they found the error.

Taking ownership when their is an error and try to find a resolution is good customer service. Placing full direct blame on the customer is bad customer service.

Once again, the three gentlemen that fixed/replaced my fence were great.

Her response: "Just before the installation, I made sure Mr. Tran was aware that we would be onsite to service the perimeter fence and to inform any neighbors along the fence line in case they had dogs - which he thanked me for."

My home is part of the neighborhood perimeter -

MVP worked with us to customize our installation. We had a different idea in mind and they happily worked with us to make it reality! We love the results. Hard working crew, too!

Gwynn, Mike and the crew are awesome!!! They are professional, courteous and really care about their customers and the work they perform for them.  I have dealt with them numerous times and have never had any issues.  I've already referred them to several of my neighbors and tell anyone I know who's considering a fence to use them.  Don't waste your time with other vinyl fence companies.  Midland Vinyl Products really does care about the value and service they provide!

Excellent Quality and Services! We ordered 3 large gazebos, to be placed at several of our locations, and MVP did an AMAZING job! They were quick, courteous, very easy to work with, and did an excellent job! They had the best prices we could find, from all over the U.S. and were glad we could do business with someone local!  Our gazebos look amazing! Thanks MVP!!!

Tradehome Shoes

Mackenzie is amazing!  I am a nurse and only by my work shoes from her.  She know what will fit my narrow feet and help with back pain.  My Grandfather had a shoe store in the 60’s and Mackenzie reminds me a lot of Him, knowing how to treat a customer like family. She always knows what will be best for Me and not just what I like.  I will forever be grateful for her kindness, sweet attitude and Tradehome is Lucky to have her!

Mike and his staff  go above and beyond to provide excellent customer service! They have a great selection of shoes. I will definitely be back to buy my next pair of shoes from Tradehome Shoes.

I came in and bought a pair of heydudes from Mackenzie a few weeks back and had nothing but an amazing experience. I brought my family in and bought my wife a pair of shoes, myself and both my kids and she was so helpful along the way. Definitely will be coming back!

My husband bought a pair of heydude from Mackenzie here and then after his amazing experience insisted we go back and buy me a pair. Well after very little persuasion we left with a new pair of onlcouds for me , rivals for him and 2 kids hey dudes! She’s absolutely an amazing sales person and is great at her job 😊 Will never go anywhere else but to her!

Went to Tradehome in woodland, Cole helped us with our three kids. He was great with the kids, down in the floor helping put shoes on, and tried to help one learn to tie shoes. I will definitely be going back!

DSW Designer Shoe Warehouse

Jonathan I think is his name was very accommodating.  They have a nice selection of shoes.  I found exactly what I'm looking for, for an awesome deal. Will definitely start only shopping here.

Great selection of sandals, which is what I was looking for. Found a pair of high-end comfortable shoes that I easily would have paid $125 for at a department store and they were $60! Great selection of flip flops too. This store is like any other- hit and miss at times. But this trip they had all the shoes I wanted to try, in my size (8). DSW is the best chain shoe store imo.

Got a great deal on some New Balance tennis shoes. Tried Wide width and am loving it!

This is my new go to place for shoes. Great discounts! Got $39.99 Addias for $14.99.

Lots of variety. Great buys. Didn't find the shoes I needed for a wedding. But, found two awesome purses. Bought both.

ISU Extension Store's Distribution Center

Glass Doctor Home + Business of Tulsa

I can not say enough great things about this company! I called for an estimate and the owner, Mark, came to bid the job himself.  He was professional, on time and just got the estimate back very quickly.  A few weeks later to install the glass and was great having to work around my schedule.  Mark along with a helper installed the new window pane, cleaned up and my window is as good as new.  I am very impressed with how fast the install process was.  I hope I never have a broken window again, but if I do I will be calling Mark at Glass Dr. to come and fix it!  Thank you

This company is amazing! I'm a real estate agent and my sellers had a broken window and we were closing in 2 weeks.  Glass Doctor came out the day after I called them to quote the replacement and then said they would order it and have it in 2 weeks and they did! They installed it the day after it arrived and we met our closing date! I called 3 other glass companies and they were weeks out on even sending someone out to quote. I appreciate Glass Doctor so much and will definitely be using them again in the future!

Glass doctor was there when I needed them and much more affordable than a more well-known company. They also did a good job.

I called Glass Doctor to quote a shower enclosure for my new shower.  The quote was reasonable (not the cheapest, not the highest either).  They came out to take measurements and when the glass arrived 2 weeks later, it fit perfect and no leaks!  They did a great job and the shower looks wonderful.

Russell and his team were absolutely excellent building and installing a custom frame less glass shower for us.   We were in a pickle to sale a house and needed to find a custom shower to complete the build.  Russell was able to survey and turn around the job within the time he quoted.  It was a big selling point for the master bathroom as frame less shower looked amazing and made the bathroom feel a lot bigger.  We will definitely be using Glass Doctor in the near future.  Thank you so much Russell for all of your help.

Aqua-Tots Swim Schools Oklahoma City

As an indoor activity, swim lessons are a great option. I would say the locker rooms and pool could be cleaner. Our biggest complaint is the manager is SO incredibly rude! We have referred 5 different families to join us for swim lessons and she is still lacking in customer service and hospitality. There used to be many great swim instructors and now there is only one instructor left, that is a bummer! Over all a fine active pastime, but I sure do wish there was a little more welcome and warmth, especially considering this is a place for kids. Also a word of advice to the mommas, trust yourself and your child MORE than the instructor. She will tell you to push your child, but if you know your child isn't ready for it, don't do it. The consequence is your child fearing the water, and not trusting the swim instructor. I say all of this from personal experience with almost 5 months of lessons under our belt.

I love this place. They are teaching my son how to swim so good. His swim instructor is personal and he feels comfortable with her. I love that they know each kid by name and it just makes it even more comfortable for me taking my son there!

I took my kiddo here and let me just say that Lily is the best instructor. She pushes the kids in the perfect way! She knows how to get them engaged and how to calm them down! Will recommend to friends!

Coaches Kaya and Emma have been our favorites! My son has been taking lessons at Aqua-Tots for about a year and a half and it’s been a great experience. He’s learning valuable skills and has a great time doing it!

All of my kids have attended this location and it has been a game changer for us.  The older ones have gone on to be on swim teams and the younger ones are thriving.  The staff has always been helpful and knowledgeable.  We are so thankful for the instructors and everything they have taught   the kids.

J Cole Shoes

From the moment I called about a pair of shoes my daughter really wants that are sold out everywhere, I got the best customer service of anywhere I’ve ever shopped. They took my name & number down cause they had a shipment coming in and said they would call me and they did! I picked up the shoes today and they even gift wrapped it for free for me!!! Highly recommend this shoe store! I’ll definitely shop here again in the future! Thanks so much!!! Signed a crazy Christmas Mama

This place is absolutely amazing!! I had been looking for the ultra mini uggs everywhere and they were sold out everywhere until I found this place. I had never heard about it before so I was a little skeptical at first but I decided to reach out to customer service and they were so so incredible! They helped me find what I needed and replied super fast too! I placed my order on Monday night and I was shocked with how fast they shipped and my uggs got here by Thursday afternoon. If your like me and hate waiting weeks and months for places to restock on uggs and don’t like placing on back order, I 100% recommend you this place. The customer service was amazing and I’ll definitely be ordering shoes from here when I need to again!!

So happy to be able to get 2 pair of UGG slippers!! Great online communication fast delivery!! THANKS😃

My daughter is a freshman and decided to rush. I was not experienced with the process at all. I ordered a bid day basket online and messed everything up. When I called the Stillwater location they were very friendly, kind, and went above and beyond to fix my mistake. After my daughter received her basket on bid day she needed to exchange an item for a different size and also get a jacket monogrammed, their customer service is great! My daughter also loved all of her goodies, everything was super cute!

I received exceptional service. I called to ensure this was a legitimate company since I got burnt a few times from fake companies. The young lady I spoke with was beyond pleasant and helpful. The Ugg I was looking for wasn’t shown in the color I wanted. She asked what I needed and quickly got back to me to say they had it. Within minutes I received a link to purchase, they shipped for free the next day. My boots will arrive tomorrow. 3 days is an excellent turnaround. Especially since Im across the country. Also the best price by far. They charge what they should cost while others price gauge since these are very hard to find. This is my new go to for any type of shoe. Love Cole shoes. ♥️

School of Rock

Went today for their Grand opening and was blown away! Fantastic concept and super nice people! Both of my sons did a 15-minute demo class and tour. They have classes for young ones all the way to adults focusing both on learning to play an instrument and they also let them jam out together and enjoy the social aspect of music which is so important. They offer monthly memberships and summer camps that seemed reasonably priced. My kids are dying to join now. 10/10 do recommend checking it out for yourself.

I LOVE SCHOOL OF ROCK! I have been a student here for around two years and i absolutely love it. If you’re looking for a way to introduce your child to music this is the way, such friendly and kind staff :)

My 13 year old son has been with SOR for almost a year now. Hands down the best decision we ever made.  This is the one thing that he looks forward to every week. The live performace experience has been amazing! I highly recommend!

This place is so cool! My son is taking private lessons and doing the rehearsals where they play with other members of a band. A perfect place for a music-loving kid.  The perfect mix of comraderie and challenge.

My nephew attends School of Rock and it’s amazing how much he has progressed in a few months time. We caught their show at Lefty’s and the kids definitely rocked the house!

Hardwood Innovations LLC

Rick and the staff at Hardwood are the best! I am a contractor from Edmond, OK and I have ordered hundreds of cabinet doors and have never had one problem with size, fit, or quality! The only place to go for cabinet doors!

Great,professional, very happy with every order

Very professional, outstanding service and product. Only place i use for all my cabinet doors and drawers

Always top notch craftsmanship, cabinet doors and drawer fronts have always been to my customers satisfaction

Rick is great guy,good service and they work with you not against you!

Wild Birds Unlimited

Isaac and the other lady were super helpful and kind with my questions about feeding hummingbirds. I also bought a small trinket and they gifted two bags of bird seeds to me. Would definitely recommend visiting!

Great store. Plenty of bird seed but so much more. Looking for something special and unique  they just might have it.

Best in Central Iowa for feather friends needs.  Feed is always fresh and top quality. Nice selection of feeders and houses.

We stopped in here while in the area yesterday and had the loveliest experience! We are from the Madison WI area and have been WBU members for over 8 years, but this was our first visit to the Ames IA location! Everyone was super friendly and helpful, and if we are ever in the area again will definitely stop by! Highly suggest this location to anyone needing bird food or supplies in Ames!

I went in and the gentleman helped me find the finch feed I needed, walked me through renewing my membership and offered to help me take my bags to my vehicle. Great store with a lot of options. It may be higher price than some places but the higher quality of items and seed makes up for it.

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