Hedonai Madrid Alcalá - Depilación Láser – Medicina Estética

It was my first time doing laser, so I was a bit worried, but choosing this clinic is the best choice I made! It was very quick and almost painless. The best part, though, is the staff. All of the girls are so kind and wonderful, I do not speak Spanish and they made sure that there was someone who spoke English there to make sure that I was ok and to walk me through every step. Amazing clinic and Will continue coming here!

Never go to any center in Hedonai, they are thieves and scammers. I have been waiting for the return of a subscription for 8 months and they no longer even answer my emails. 2 months ago since May they told me that they were waiting for a legal document to proceed with making the payment and Months go by and nothing, they don't have a customer service number for incidents, you call other centers and they simply wash their hands, I already proceeded to file a complaint because I'm tired of waiting, to get my money back.

I have no complaints about the treatment received by the assistants, but I do feel deceived and manipulated about the company policy. Thank goodness I didn't contract the laser for 2 years because it turns out that they have closed the clinic and now I do want to continue with it. laser that I had one session left, do I have to travel 200km? Thank God I found a much better clinic with better results in a short time. This disappointment is a shame because I had complete confidence in them that I even underwent an operation and now they have questioned many things.

I feel cheated with this company. I have been with them for years and in the last 2 they have only given me problems. They physically changed the center without warning, and taking away the facilities that it gave me in the one I was in because it was open on Saturdays. Then they changed owners and my sessions have been canceled 3 times. And now they send me an sms that they cancel my session again without giving me a solution.
I understand that there may be changes, because I work with the public and giving support, however, it seems to me a shame how it is being treated and the few solutions that are given.
The complaint is going to fall on you because you are laughing at people and if we do not do something you will continue filling your pockets at our expense.

Centros Ideal Leganes Parquesur Madrid - Depilación Láser Diodo y Medicina Estética

I've been with them for a couple of years and very well: I get lasers and treatments.
The only downside is the guarantee (they've been doing it to me since 2021): they made me sign a data protection and then they told me that the guarantee no longer belonged to me because the time had run out. I accepted because I really barely have any hair and I took an offer that I took advantage of with my mother.
As for the staff, they are very nice but I have sometimes gone home because I had to wait a long time but they changed my appointment right away.

Very dissatisfied with the treatment.
I had the laser done there for two years and during that period quite a few things happened for which I will neither return to this center nor recommend it.
Firstly, in most sessions it seemed to me that they did it very quickly and that there were areas that were left out. I sense that they had too many appointments and a very tight schedule and they couldn't do it with more care.
Also, they never offered me wipes or anything else to remove the white pencil marks on my skin. A gesture that costs nothing and you don't leave with painted arms and legs.
Another detail is that at the beginning of the treatment they offered me protective glasses, but halfway through they told me that if I wanted them I had to buy them. Since I didn't do it, they gave me much worse and uncomfortable ones.
On another occasion, I called to let them know that I was in a traffic jam and was 5 minutes late. They told me (already about to arrive and after half an hour of traffic jam) that if I arrived 5 minutes late they couldn't serve me, that I had to come back another day, they didn't even grant me those 5 minutes of courtesy.
On the other hand, in many sessions they tried to sell me other products, going so far as to tell me that I have hair on my hands (something that no one has ever told me nor do I see) and that I would be great without that hair. I thought it was a very ugly gesture that can create insecurities in more vulnerable people.
Finally, after two years of treatment, I have had pimples on my arms and legs because some hairs remain ingrown.

In short, it seems to me like the “fast food” of laser hair removal: fast service, low quality and trying to get money from everything. I do not recommend at all.

I was doing a facial cleansing and the truth is that they left me with many blackheads. The products all smelled very strong and the mask itched a bit, so I don't recommend it for sensitive skin. They didn't ask me if I had allergies or tell me about my skin type. To remove the stitches they used a kind of vacuum cleaner that left a bruise under my lip, it's not serious so I'm not going to complain but it seemed terrible to me. At least the girl was nice. I went on Groupon so at least it was cheap but I wouldn't go back.

Unfortunately, after 4 years as a customer, the experience has been quite a disappointment. I had the guarantee sessions I had left written down on paper by the center's own staff, and suddenly, last Saturday, they no longer gave me dates, supposedly "it was over", a company policy that had never been explained to me. On the contrary, what they had sold me, and insisted on all these years, is the opposite, they took the guarantees as reviews to be done once or twice a year. Supposedly, the guarantees did not expire and they even urged them to be extended for more months. While already in the cabin there have been areas that have not been done and have decided to postpone (they, not me, I have always allowed myself to be advised and advised, I have never missed an appointment). For the little that I had left, in the end they were terrible and I don't think I deserved this treatment after 4 years where, honestly, I have also let a lot of things go because well... you can understand someone's bad day, or the pressure they put on me. they have to sell, but after this I can no longer justify anything, not even the sessions given very above, quickly, leaving areas undone, more concerned with the sale than with doing a good job; nor the delay to waste time outside before entering, and give a much shorter treatment (it happened to me with several sessions of wood therapy). I have gone from being the understanding client to the angry, complaining client who is going to file complaints in every way, and that's how it is. I am the first to feel sorry, but I have left a good amount of money to improve precisely because I was not starting from scratch by any means, and I have not even been able to finish in conditions, they have denied me at the center.
The whole justification will be very legitimate, and I understand it perfectly (I have no comprehension problems to date, as far as I know), but that is not what you have sold me, nor is that what I bought.
The moment they realize that you've had enough, and they're not going to "strain" you anything else, goodbye.

I do not recommend this company at all, especially with so much competition. They have been plummeting in quality, professionalism, and service throughout all these years. It is the typical example of a business that ends up "dying of success" buried in a mountain of claims. With less massive and aggressive sales, and more care and professionalism, they would earn customer loyalty. It's a shame that company policy is what it is.

I went to get a “face cleansing” so to speak. It was supposed to be 1 hour of cleaning, after paying for that hour.
Of that half hour, 15 minutes or more was based on putting on a mask and letting it act, then a massage of 2 minutes at most, a terrible experience.
I don't recommend the cleaning to anyone, but the girls are very friendly and the service is terrible.

Hedonai Campo de las Naciones

Of all the Hedonai I have been to, they have always treated me very well. All the girls are gorgeous (Irene, Valeria, Ainhoa...) This last time Claudia assisted me and the truth is that she was very professional, dedicating her time to doing the session perfectly and making sure it didn't bother me too much. Furthermore, they always give me a solution to find a space and give me an appointment.

All the best!

My mother signed up for a bonus with them and they told her that they would give her another extra session. What was your surprise when you tried to make an appointment for the gift session and they acted crazy. They say it is no longer valid. Be careful if you contract something with them, very good words to pay and sign but 0 compliance with what they say! They have lost 2 clients.

I took an offer of two vouchers of 5 sessions each.
Over time, of course, the sessions are more distant, since the need decreases.
My surprise was that when I went to request the last ones that I had left, they told me that they had expired.
Each bonus according to the contract expires after 5 years, but that same contract specifies that in the event that they are not necessary or the sessions expire, they would be reimbursed.
I have claimed them by mail, by phone, sent burofax... and I'm still waiting
The only answers received by mail and by phone only evasive and sessions not given.
I'm still waiting.

I got scammed. They have canceled my appointment more than 5 times and even while I was in my clinic I had to leave. I had an appointment for Alcalá and they canceled it. Then I had another one for tomorrow in Campo de las Naciones and it's gone. I need help. I gave 800 euros for the whole body.

I highlight the work of Claudia (dark-haired girl) in Hedonai Campo de las Unidas. Very professional and friendly.

Centros Ideal Ensanche de Vallecas CC La Gavia Madrid - Depilación Láser Diodo y Medicina Estética

CAREFUL!!

This clinic is about to close, they have been laying off employees for months without prior notice and without paying salaries or severance pay, they have several lawsuits pending.
They are pressuring the employees to finance as much money as possible, no matter what (scamming) and forcing them to work 12 hours a day.
Don't fall into the trap of these corrupt owners and scammers.

Horrible experience.
I do not recommend at all.
I have been asking for an invoice for days for a treatment that I want to cancel and it is being impossible.
They tell me to contact them through an email that is useless...
The only thing I think is that they are acting crazy and all they want is for the 14 days I have to pass to cancel the treatment and thus finally have to pay for it.
If anyone in charge of this company reads it, please contact me to solve the problem and cancel my treatment in time.
Without a doubt I plan to take legal measures and even report because the customer treatment is not normal.

My experience has been disastrous, the laser has always been lies since I hired it with a pandemic involved and other stories, it has not been what I expected.
They have given me the guarantee sessions and now that the hair that comes out is white and of course I don't know how to remove it, white? Well, I see it as black and it's not in an area where it's hormonal or stuff like that. Fatal armpits like other areas.
Then they try to sell you a session bonus to treat those areas when I just told myself that my hair is white and it won't go away.
I don't like them at all they are unpleasant and they care about patient 0.
All they care about is billing.
I do not recommend it.

DON'T HIRE ANYTHING! SCAMMERS!
.
After working for them for a year and a half, I was fired overnight and they still haven't paid me my salary or severance pay. Like me, hundreds of girls throughout Spain.
They do not appear in court. They do not pay the payroll of those who still work for them.
They are looking for Fogasa to take charge of the payments. They want to declare bankruptcy (said by them via email)....but while they continue billing/swindling.
They sell aesthetic medicine treatments and click on another clinic because they do NOT have a license.... workers working 12 hours.... and without making returns to the financial companies!!!

BE CAREFUL!!!

This criticism is not for the ideal centers of La Gavia, but for the management of the company. I hired Laser hair removal services, and I have been with them for many years. A few months ago, out of the blue they told us that they were closing the center where we are, and were moving us to La Gavia. I asked them to refund the amount of the remaining treatment, because the transfer is not good for me, and they have refused. Why do I have to go to Gavia if it is very far from my house? What if I don't have the means to go? It seems to me to be a tremendous lack of professionalism on the part of the company. This is a disservice to the client, and they don't care.
They take advantage of the client, without taking into account the situation of each one. Of course, when I finish the treatments, I will not return. And I don't recommend people go. They are pesteros.

Hedonai El Corte Inglés Sevilla Plaza Duque - Depilación Láser – Medicina Estética

I don't recommend it at all! I paid for 10 armpit sessions and 10 complete English sessions. Due to health problems and my doctor's recommendation, I had to stop doing complete English sessions (I could only do 3 sessions) and only do Brazilian sessions (the rest of the sessions that I had already paid for as complete English sessions). Important!! I had already paid for full English. As a solution, they tell me that I will be able to review other areas to compensate. This is not written in any document and I trust their word. Finally they ONLY gave me ONE REVIEW to compensate (remember that I had paid for 10 sessions and I could only get 3). I don't want to go into more detail, but during one of the appointments I felt very bad because of the treatment I received from him. So finally I do not recommend this service to anyone. There are other places where the price is much more affordable and the result is the same. And they do not force you to buy bonds. You pay for the sessions as you give them. I've already tried it and I'm delighted.

The best clinic where you can have any treatment, they have helped me a lot. Ruth is one of her great professionals and whenever I can I make my appointments with her as she advises you how to properly do the treatment also at home. I hope you can continue counting on her.

I want to express my gratitude to the Hedonai center located in the English Court of the Plaza del Duque in Seville. I am deeply satisfied with both the quality and the treatment I am receiving as a client. The reason for this message is to record and emphasize the name of the last worker who attended me, her name Irene; I was surprised by so much meticulousness and his good work so that everything was perfect, dedicating all the necessary time so that the area that I am treating does not remain even 1 cm without application of the laser. I stress, it totally surprised me. Thanks to workers like Irene, they make a good name for a company, and of course, they make a customer come back. Just like complaints are received; it is necessary to convey the positive points. And for the record to the address I send this message.

The Hedonai aesthetic medical center is the best of all...professionalism, human quality and personalized treatment in detail...they are excellent...I recommend it 100%

The receptionist cannot be more curt. She was super surprised that I forgot my mask, nor that not wearing it was a crime. Really. Despite buying it there, it continues with the rintintin.
Zero professionalism. Very fast service in order to finish now and with areas to finish.
I like Hedonai but I will not return to this clinic.
The girls at the Nervion clinic are much better. Take aim.

Hedonai Sevilla Los Remedios - Depilación Láser – Medicina Estética

I have had quite a few problems with the center, to begin with they had a change of company name since when it was Vivanta I never had problems, I found out because I called to make an appointment and I got a message, no one notified me, when I contacted them to resume my treatment after COVID, they told me that I had missed those sessions, when NO ONE had previously notified me, sessions that I had previously paid for, I asked to speak with the director of the center, and they gave me numerous delays, I was never able to speak to anyone nor was I They offered a solution.
They owe me sessions and they don't show their face.
When I have gone for sessions they are very short I don't notice that they hit me in the entire area.
To continue, I have had several problems with appointments since I have shown up there and they have told me that I did not have an appointment, they do not send SMS to confirm the appointment, they do not call you the day before to confirm, things that they always did at Vivanta.
And finally, the workers are quite unpleasant, listless, and when asked questions about treatments, they lack training.
I DO NOT recommend going to this center at all.
I feel scammed and when I go I don't feel like I'm treated well.

My mother hired a minor surgery service 10 months ago. According to the contract, they had to intervene the following month. Not only have they not intervened, but we are paying their finances for a service that was not performed. Can't you call it a SCAM? As you will understand, I am going for everything without further mediation.

My daughter had a negative experience today at Los Remedios.
Poorly attended and without desire on the part of the worker, she feels very dissatisfied with the service

I go to this Remedios center because of Estefanía, although it is much more remote than the one in Nervión, but it is worth it. The entire team is great, but especially Estefanía provides excellent service, she is a great professional and always makes you feel comfortable!!! All the best. Marisol.

I started laser hair removal with them about 3 years ago, when they were still Vivanta, and both then and now it has worked great for me. When I changed companies I thought I would have some kind of problem, but not at all, the contract I had with Vivanta has been continued by Hedonai without noticing the difference and later with them I made another contract and it was great. Also, the staff is the same, which I have greatly appreciated, since all the girls are fantastic. Toñi Ruiz always takes care of me (I am in her client portfolio), because I get the feeling that she puts special love, effort and care into doing her work and has almost infinite patience. Without a doubt, I recommend this clinic to you and I will continue to rely on this great team of professionals. See you in the next session!

Láserum Sevilla-Viapol | Depilación Láser Diodo

This place is lovely, super clean, the professionals are very nice and try to move quickly but without missing any hairs.

The service is really efficient, clean, comfortable and EFFECTIVE. If you’re here studying abroad I 100% recommend doing some sessions. Even after only 4 appointments my underarms and bikini area were almost 100% “resolved”. The laser here is different than in the states, much more comfortable and has a cold tip that numbs the skin.

If you sign up your friends you get 20% off. It’s awesome and so cheap.

Marina is so sweet, gracias Marina!!

Service was fast and staff was very lovely.

Great experience. The girls are lovely, they advise you very well.
My session with Mariana has been great, very attentive to the pain and informing me at all times.
I came here after years getting laser done at another center. I will definitely repeat with them!

Hedonai Sevilla - Nervion

My experience with laser hair removal has been very rewarding. Regarding the results of my sections, I am very confident, since I have seen the results very quickly. And on the part of the employees of said center, I am delighted with them, they are very friendly and they advise you about your sections. Since the beginning of my sections I have been with the same employee, María, and her treatment is magnificent.

I was very happy with the center until I realized that it is impossible to get an appointment, they give them two months in advance. It is impossible to plan in this way, when I cancel an appointment because matters arise, during that time I have to wait two more months and in the end the laser is not going to be of any use to me. Very upset with the organization of this site.

The treatment is excellent. They are interested in your degree of pain and completely adjust to each person's pain threshold. They are great professionals

Excellent treatment!! I've been getting laser done there for years and none like Ainhoa!!! Charming and super professional… thank you very much!!! :)

Not recommended at all, I filed a claim and was left with the money spent and no results, I had an important event and I couldn't fix it since I had to wait 4 months to return to the treatment A DISASTER!!!

Hedonai Utrera - Depilación Láser - Medicina y Cirugía Estética

Delighted with the treatment I receive in each session!!! I had previously had the laser done in other centers (they were not hedonai) and I was not happy with the result, however in this center since the first session the change has been brutal♥️. It's worth it, they dedicate the time you really need and they are very good professionals. I am in the hands of Ana and I consider that I have been very lucky, the sessions are wonderful, she transmits confidence and she is very aware of you.

I have been a Hedonai customer for several years and the truth is that my experience has been very positive, I have always received very good treatment. The service adapts very well to my needs (both financially and in terms of the schedules and services provided). Specifically, Carmen Bobillo, the employee who usually assists me, is very professional in doing her job and makes me feel very comfortable. The truth is that I highly recommend Hedonái!

Super dissatisfied with the treatment of the client. They tend to make a lot of excuses and good luck getting you a date. When I went, the machine I needed was not there. It is not the first or the second time that I go to the center and they do not do it to me. They sent me to other centers in Seville, having to travel when I contracted the treatment in that center. I won't be back, and; If there is so much discontent on the part of the clientele it is for something. Highlight the little education of some worker.

Delighted with the result and the treatment received. Great professionalism and closeness to patients. Totally advisable. I will return without a doubt

Very happy with the result from the first moment. The treatment has also always been excellent. I always recommend it.

Centro Médico KER

Terrible customer service, I have been trying to contact them for 4 days to make an appointment and there is no way, not only do they not answer the phone, letting it ring and closing the clinic after 15 minutes on hold while the phone continues ringing 15 minutes before closing like me have done today, they don't call you back either. Shameful to be a paying clinic. I'll go to another one where they have a little more desire to work.

I am very happy with the psychologist Michael Hicks, he is a very good person, who tries to understand you and helps you a lot with his knowledge. In that aspect I am very happy.

With what I am not, and hence my score, is with the center, and more specifically with the management of appointments. There is no seriousness when they give you an appointment. I've been a patient for about 4 months, I've had about 5 or 6 appointments like a looooong and that I asked to have an appointment at least every 2 weeks. I understand that due to the professional's illness they have to cancel the appointment (I've had 2 appointments canceled for that reason) but that they cancel an appointment due to schedule adjustments, which is my fault when people cancel their appointment. And what's more, they offered me 4:30 p.m., then 4:00 p.m., then 6:30 p.m. and finally 6:00 p.m. And why isn't my 5:00 p.m. appointment possible?
Since my last appointment on 07/10, the next one on 07/24 was canceled due to Michael's minor illness. The one from 08/03 at 5:00 p.m. due to the aforementioned schedule readjustment, and the next ones I have are 08/10 at 5:30 p.m. and 09/07 at 4:30 p.m., which I took at 5:00 p.m. for Doctoralia and for the face They changed it at 4:30 p.m. And no matter how many times I call and call, they don't pick up the phone (on WhatsApp if they answer). On 08/02 I called several times and they did not pick up, and on 08/03, after several attempts telling me you are the first to be answered and not pick up, they picked up and told me now I will take care of you for a moment, I waited 5 minutes and nothing. I called again and spent 30 minutes using the line and without picking it up.
I continue because I am delighted with Michael Hicks but I am very unhappy and disappointed with the center and particularly with the management of appointments. I am not leaving because I am very happy with Michael and I hope that after this opinion they treat me correctly, I do not eat until now as if my time was worth absolutely nothing and I did not deserve to be treated.
The conclusion is that I became insured with ADESLAS only through the psychologist hoping to have at least 2 appointments a month and it has not been like that. Rare has been the month that I have been able to have 2 appointments, with which nothing profitable has come out for me. It has been a waste of money. It would have been better, today, privately.

I hope this changes and, in that case, I will post a positive opinion about the center and the management of appointments again.

A great experience, the psychiatry doctor who treated me was a professional from head to toe, close, pleasant, an excellent professional. I recommend without hesitation
Thank you very much Dr. Javier.

My experience with the psychologist Melania is spectacular, she is helping us a lot with a problem that our 6-year-old daughter has... but it is a pity that the magnificent work that the psychologists at this clinic do is tarnished with the bad management they have of the appointments...particularly with the girl they have at the reception who answers to the name of Carmen....this girl is dedicated to changing appointments after appointments....I've been wearing heights for six months and she has He came to change up to four appointments without reason... in one of the appointments he called me on the phone and changed the time and when we arrived at the clinic for said appointment he left me for a liar and without consulting with the professional, also add that this girl she disrespected us in front of my children, throwing us out of the clinic in very bad ways and manners, going so far as to slam the door with one of the doors of the clinic...she offered me the recording of the call to which I agreed so that I could see that she It was the one that changed the time at which she retracted refusing to listen to her... continuing with the disrespect and continuous fuss without giving us a solution and with a defiant behavior the psychologist had to leave the office to give us a solution, which was also very kindly the psychologist.... I hope to be able to speak with Fernando who is the director of the clinic and put the arrogance and lack of education and professionalism of this girl in her place because she is tarnishing the great professionals that the clinic has and for what You can also see the name of the clinic from the other reviews.

My experience with the psychologist has been fantastic. I had to take a short break due to family problems but before summer I will return with the ñ, without a doubt.
He knows how to reach you in an exceptional way. He has very good empathy. It makes you reflect and gradually overcome your barriers or achieve your goals.
My little time of disconnection with someone like him was fantastic.

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