Papa Murphy's | Take 'N' Bake Pizza

We made an online order on Halloween.  The pizza was not ready when we arrived.  As we stood there with a few other customers, people started piling in.  I could see the orders stacking higher and higher.  There were about 6 staff working, and trying their best to make pizzas and take orders while people were yelling, complaining, demanding refunds and walking out while yelling insults.  It was not their fault they received more orders in an hour than 6 people could make.  They called people who were waiting more than 20 minutes and whipped up their orders first.  They did everything they could with the resources they were given.  Even though they were so stressed, they gave me a smaller pizza than I ordered and messed up the pizza, I left grateful to have my order.  There was some kind of chemical on the bottom of the pan that caused a burn into the pan and a chemical taste throughout the entire pizza.  We couldn't eat that one.  I never called to complain, we handled it, grateful to have at least on pizza before we had to leave for Halloween.  (Even though it was the smaller, messed up one!)  I was very pleased today to get an email stating we were given an unrequested refund of our entire order!  In a world full of greed, where most businesses only care about the $ and not the customers, that store refunded our money and probably all customers who orders that day--unrequested!  No matter how busy they got, they didn't forget about their customers.  Just because they had trouble keeping up with the impossible quantity of incoming orders, it does not make them bad.  I gave the 5 stars because they never got rude, they stayed nice, they tried their best and they gave full unrequested refunds!  Way to go, Papa Murphys/ Arnold!

Papa's favorite stuffed crust was impressive. Thanks for the good pizza. We'll order that one again.

Zero stars if it was an option. Arnold location sucks! Lost my business forever! Never again! This location has had issues for a while a to see it close down because they clearly don’t care for serving their custopoo. Tried calling to place order, no answer. Son was going to pick up pizzas on way home, I asked him to drive there and see if they were open. While he was heading that way I called location on Big Bend who did answer the phone and was going to take order and payment over phone. My son arrives at Arnold location, goes inside they tell him they are unable to take payment over phone and that they’ve already put away all the food, which according to my son was all put away. So basically they told him they were closed and could not take an order. They close at 7, at this time is was 6:50. I would have sent him to Big Bend to pick up order that they were willing to take over phone but he would not have made it in time of actual closing time of 7. Very disappointing service.

This is the best pizza I have ever bought! All the ingredients were fresh and delicious, and the man who made the pizza was very friendly.

Seems they're pretty light with toppings, especially the sauce, these days. Unfortunate as this has always been my fav pizza

Management didnt plan the workforce needed or timing of orders to meet the demand. Mgmt left a group of high school students to figure out hundreds of orders without enough support.
I ordered online at 7:19am for a 4:30 pick up. My pizzas weren't there at 4:40pm. I was told that pizza making was running 2 hours behind the selected pick up time. No pizza for us.

I went on Tuesday when it’s supposed to be $10.99 on larges and have been charged full price twice for my order. Every time I mentioned that I didn’t get the discount the person just stared at me. The pizza is always relatively good but the store is very messy.

I loved the environment of this store. Food was great aswell as the service. Will be coming here again!

I wouldn’t take the time to write this if it was just a single bad experience.  We have been ordering from this location for about 7 years or more and the last 6 months have been really bad.  The owner or manager of this location continuously is leaving undertrained and overwhelmed high-school kids to work through the busiest nights of the week.  Friday and Saturday nights are your busy nights and a manager should be present!  I’m tired of entering this location and seeing 5-8 customers, all frustrated, waiting on orders that should have been completed already.  The employees are doing everything they can, but there is a lack of leadership and the employees have not been set up for success.  We are loyal Papa Murphy customers and want this location to thrive!  Make some changes please!

I ordered a family size pizza and the cost was 20 dollars.   The last time I ordered a custom order pizza it was like 15 bucks.   Why have your prices gone up so much?  Dissatisfied.

I ordered a Cowboy Pizza and Chicken Caesar Salad online.  The pizza was good but the salad was gross.  The lettuce was old, very rusty, and a little slimy.  I can’t believe they would serve this.

The best Papa Murphy's in Minnesota.  Staff is attentive and always makes the pizzas delicious.

6/14/23 - So Disappointed!
7:55pm called to order pizza, they said no they close at 8:00, told them we live 3 mins away & could be there by 8:00pm.  Was told I could come pick up one of the left overs they had.  I declined, my whole point is, if you list your hours of open operation as 6pm, you should honor that & service the folks whom arrive or call to order up until 6pm.  Remember they ARE paying you for the service. If not, then change your open hours to 7:45p - the real time you quit servicing folks!  Nothing worse than banking on a place to eat, planning on calling or arriving by close time, only to find out they are open, yes. But they are no longer taking orders from paying customers.

TACO PIZZA BACK FOR LIMITED TIME!  I found a coupon online for $5 off $20, so placed on online order for pickup.  Came to $15 for Family Sized Taco Pizza.  I was able to order my pizza online with the option to pay with an an EBT card upon picking up the pizza, this option is a game changer for those of use using the EBT, bc now we can utilize the online promo codes for discounts you cannot get otherwise.  - Thanks Papa Murphy!

Ordered a couple pizzas on 3/8 and it was a great experience. Pizzas were tasty, store was clean, but I was more impressed by the staff. 4 high school age workers and they were superb. Friendly, helpful and hard working. Took about 7 minutes for my order and in that time they worked well together and when one got pulled away the other finished what needed to be done. Thanks much and don't forget to tip them! Goes a long ways and they deserve it.

I order papa Murphys every other Tuesday. I usually get it from my hometown but we drove through Monticello and got our pizza there. It was the best and most evenly decorated pizza I’ve ever had. Kuddos to the persons working that night!

Pizza World

This is just a superior pizza parlor.  The dough and the topping ingredients are simply better than everyone else.

I've had the Chicken Bacon Ranch sandwich twice now and it's great! They oven bake the sandwiches and use fresh toppings. They have a large selection including salads, pasta, appetizers, wings, calzones, and pizzas. We plan on trying out their calzones on our next visit. They even offer a huge 3 feet pizza that the boys are begging us to try. We are lucky enough to have Pizza World nearby, and it's definitely worth the trip!

I was very disappointed with Pizza World - Shrewsbury, MO. When I arrived to pick up my pizza, they could not find my pizza. I overheard the manager talking to an employee - "We don't have his X Large pizza, one of the drivers must have taken it by mistake." The counter man never explained what happened, he just said my order would be ready in 10 minutes. After waiting for 20 minutes, the employee then brought me a pizza, but it was not an X Large. He said all I have is a Large. Then, after asking them to comp my pizza, the manager returned and pretended to remove it from my bill. Later, I checked my credit card and found out he did not credit my card. So, not only did they screw up my order, but they lied to me about not charging me for the pizza. I would not recommend going to Pizza World in Shrewsbury, MO. Poor service and a manager that lies to his customers. Go to Papa John's in Yorkshire Plaza, Hot Shots in Yorkshire Plaza, Imo's in Webster Groves, or Dewey's in Webster Groves.

We had to wait 25 minutes longer for our regular order, but the pizzas were as good as always ... and we're glad they were so busy. Keep up the great work. 😉

The inside was nice and clean, was greeted once I entered and helped right away. They didn't cut my pizza correctly but offered to remake it immediately but that to me is unnecessary as long as my pizza is delicious which it was. Give these guys a shot good service and good pizza.

Gyro Grill

Super cute little place that we stumbled into since Mission taco had a wait. The chicken shawarma wrap was AMAZING!  The staff was really friendly and helpful as well. Definitely a sleeper win we were happy to stumble upon. We will for sure be back.

Sandwiches were good but gave us real bad heartburn. Onion rings and baked potato were good. I lowered my rating from 4 to 3 because the bill was WAY more expensive than the prices listed on the board. Over 30 dollars for a couple sandwiches and small sides! Also the man at the counter seemed more interested in his phone than the customers. Better options on Delmar.

I have never been here but I will never come here to eat!!!

The owner is a liar and a thief. I had placed my food online and wasn't going to be able to grab it. I call for a refund and both man and woman lying saying someone named Gina already grab my food. My time frame is from 5:24pm to 5:31pm on the email I had received. So if I am calling at 5:25pm to cancel for a refund then how in the heck someone that quickly within a minute mysteriously take my food!!!! Then their story switched to a family member and that's a brutal lie because I HAVE NO FAMILY HERE!!! JUST ME!!!

The devil is a lie!!!!

THESE FOLKS ARE CROOKS BECAUSE AS A BUSINESS OWNER YOU ARE REQUIRED TO ASK FOR PROOF BEFORE GIVING AWAY FOOD IF THAT'S WHAT THEY REALLY DID.

DO NOT I REPEAT DO NOT DO BUSINESS WITH THESE PEOPLE BECAUSE THEY ARE THIEVES!!!! NO IFS ANDS OR BUTS

NOT TRUE YOU ARE ONLY SPEAKING NOW BECAUSE A SERGENT GOT INVOLVED AND I HAVE WITNESSES YOU ARE NOT AWARE ABOUT!!!! I THOUGHT YOU WERE GOING TO TEXT ME MY REFUND?! I'VE HEARD A 1000 AND 1 STORIES FROM YOU!!!! YOU TRIED TO ROB ME AND COVER WAS BLOWN! GOD NEVER PLAYS ABOUT ME!!!! THAT'S IT THAT'S ALL AND HAPPY HOLIDAYS TO YA I HOPE YOU LEARNED YOUR LESSON ABOUT TRYING TO STEAL MY MONEY FROM ME?!

AGAIN HAPPY HOLIDAYS AND I WILL NEVER COME TO SEE YOU OR YOUR STORE BECAUSE YOU AIN'T RIGHT IN THE MENTAL.

PEACE AND BLESSINGS TO YOU

My go to place for a good philly, honey hot wings, or lentil soup. The lentil soup is sooo good and fresh! Couple it with some bread and its the bomb for a healthy little lunch.
Now the restaurant's atmosphere could you some work. Just a deep cleaning of the front. Makes me curious what the back looks like. Overall good place for a single meal.

The food here is so amazing, the falafel wrap was amazing. Everything tastes so fresh and I highly recommend this place if you’re looking for good food and somewhere cozy to eat. 10/10 would come here everyday!

I pre-ordered on Halloween and yes, there was a long line to pick up. But I didn't care. I was happy that they were getting a great outcome for their business. There were so many hardworking employees who really deserve a lot of credit. Pizza and Halloween just go hand and hand. So many parents just want an easy dinner before trick or treating. The holiday also landed on a Tuesday when they have special priced pizzas. When I eventually was able to enter the warm store, it smelled so good. My pizza was delicious! Thank you Papa Murphy's team for an outstanding job.

This location is different.  Went to pick up pizza's one night, the owner looked at my order, and said this will be just a minute... "Let's get more pepperoni on this one."  Tonight, I had the perfect PERFECT crust, so good I called the place to tell the staff they NAILED it.  Whoever owns this franchise location doesn't compromise or settle, and trains their staff members to not settle either.... Awesome!  You don't see that dedication to detail in franchises very often

I pre-ordered my Halloween pizza for a 4:00 pickup and when I got there there was a long line. When I finally got up there around 4:35 they didn't have my pizza ready. They should have made those type of pizzas in advance to make the line move faster. They only had large made not family size. And they ran out of garlic monkey bread, which I also ordered in advance. Was not happy.

I walked in and wasn’t even greeted by anyone. No one even acknowledged me and when they did they were rude and wouldn’t even look me in the face and the store was empty with 4 workers just standing and talking. The tall one I assume was leading the store was the main one with bad energy as if he didn’t want to be there. It was also very dirty. Their counters weren’t cleaned and they didn’t change their gloves one time while making multiple pizzas. I wouldn’t recommend anyone eat there solely off how bad the workers were. I wouldn’t even give a star if I didn’t have to.

The staff are very friendly here, and always helpful with questions. Pizzas are quickly prepared but not rushed, and the social distancing procedures definitely help to make it a safe and enjoyable experience. Thank you, Papa Murphy's staff for being awesome!

This place is pretty nice, the employees are super friendly, but Beware. Check to make sure your getting all the toppings you pay for when you get an online/app order. You might not think spinach would make or break a pizza but it certainly can. In the last 4 or so times I've gotten an app order only one actually had the spinach on it and that's supposed to come standard. But the artichokes are very tender and the one time I actually got spinach it was so good I actually called and congratulated the worker who made it. Great food, just watch what you get.

We've been here multiple times on tues for their special. Ingredients are incredibly fresh, customer service has been outstanding! Simply THE BEST pizza we've had in a long time! So tired of the others expensive and mediocre pizza.  We wont go anywhere else. Staff gets an A+++

2 dudes great attitudes cranking out custom ordered pizzas like they were factory built! Store's clean box was stocked sodas filled. Line out the door! Even taking the extra time to conversation politely!

Nathaniel  and  Ashton GREAT JOB!

Great option for gluten free and keto friendly individuals and the prices are very reasonable!

I absolutely love papa Murphys gourmet vegetarian pizza it is the best in town!!! I order online and pick up but also have used door dash and their third party delivery always fast and the pizza speaks for itself!!! If you are near stop by and give it a try!!

We’ve been going to the Rogers location for the last 3 years. As of late, it seems management must have changed. What is of concern is the front door was open and it was about 85-90 degrees. It seems the AC hasn’t been working for quite sometime! Nobody wants their fresh pizza’s sitting in a hot environment.
Please fix this problem so we feel confident about eating your food!
Thank you so much!
We do really like Papa Murphy but this problem needs to be fixed! It’s probably really hard on the employees too!

We love Papa Murpy's!  And it was obvious on Halloween night how many others do also!  I had ordered online.  When we arrived, the store was packed. I quickly realized our pizzas would not be ready for pickup.  Staff was overwhelmed with the volume of orders!!  I am giving my 5 star review for the way staff apologized and quickly took my info to cancel my online order.

Started going to this location after Elk River stopped carrying the BBQ sauce. I have to say, should have been going here the whole time! The employees have all been very nice, the inside is bright and clean, and I think the food is even better. It's like it's made more carefully or something, and the dough seems to rise better.

This location was not prepared for the Valentine’s Day rush. I ordered over the phone and was told my pizzas would be ready at 5:15. I arrived at 5:20 and there was a line out the door. I asked if my order was ready and a worker started digging through a pile of at least 30 receipts. He didn’t give me a time that my order would be ready. A manager was yelling at the workers to not take any more walk-in orders or orders over the phone - only online orders. Those instructions should have been given about an hour earlier based on the back log of orders. I left without my pizzas.
Not good planning on your part, Papa Murphy’s management!

We ordered online and it was ready when we got there. I really enjoyed being able to get the "crustless" pizza, especially when I could request that certain foods that I am sensitive to, be omitted.

Hooters

The Hooters in South County is hands down the BEST Hooters in all of the Saint Louis area. Their wings are a great size. They aren't too small they always come out hot and extra wet just the way I like them. Their curly fries are crispy and have just the right amount of salt on them even though I always ask for extra on the side. The waitress are excellent and friendly. The management team will come through and ask how the food is. I've been to the other Hooters and the customer service is great their as well but the main thing that sticks out about the South County location is their food is always perfect to me.

I've been to other locations and their food is just never on the same level. Their wings are too small and sometimes come out lukewarm. Even when asking for them to be extra wet they still look dry. The French fries taste like they have been under the warm for the longest time. I can definitely attest to this with the downtown location that just visited less than 3 weeks ago. I also will get this at times from the Maryland Heights location. The Saint Peters location does a pretty good job so I would rank them 2nd out of locations.

But overall if you want some damn good wings, go to the South County location. It is definitely worth it. My favorite combo of sauces are the Mild sauce and Sweet Teriyaki sauce. Trust me it is amazing. Well done South County location.

Hooters has really Fallen off apparently.   Wings are so small .  Baby chicken wings .
If you visit this location and get Nicole for a waitress do yourself a favor and just leave.  Going somewhere else will be way less frustrating than having her wait on you .

Weird how everytime I come in here it smells sour like the chicken has been sitting out. Not to mention the order is almost never ready for pickup. Not even busy just slow. They used to have good food. I guess looks are more important than service now… not to mention it’s so cold almost all the girls had their hoodies on and the ones that didn’t were shivering….  sad I used to really like coming here. Added a photo of me waiting on an almost empty dining area for my order for almost 15 minutes. It was preordered.

Got myself triple order of roasted wings. 2 Jamaican jerk, one lemon pepper. Extra crispy. They came out amazing. If you need to tell them it's + 4 minutes. Best wings you will get there.

Rachel did a great job serving us. They do offer a military discount.

They were super busy, and their card machines were down/slow, the staff tried to keep up, but their preorder arrangement was a mess. Waited 25 minutes to get my pickup order. It was quicker to not preorder. It owners need to review their process

We USED TO go to Pappa  Murphy's every Tuesday.   Loved their pizza!
We don't go anymore.  They closed the 2 stores that were close to us East Lake Street and East 66th Street in Richfield.

This may not be an appropriate place to voice my complaint but I could not find a corporate site to communicate with.  Please pass this along to upper management.

We followed the instructions to the letter on how to make the pizzas in our oven. Both pizzas burned on the bottom, the cardboard tray on both pieces were completely burnt. One pizza was totally in edible. we had not even gotten to the complete cooking time and smoke was billowing out of the oven. Very dissatisfied.

Great experience with this Papa Murphys, the nice lady who grabbed my take out order went over each individual customized ingredient on my receipt and physically looked at the pizza and made sure it was made correct! Best experience with a papa murphys so far!

We always get pizza from here its easy location, food is good, staff is friendly and helpful. Its a take so can't really judge atmosphere other then always appears clean.

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