You've Got Maids of Torrance

Please beware of this service!  We had them come for a major cleaning and ended up with $500+ damages to our NEWLY INSTALLED WOOD FLOOR.
The cleaning itself was adequate, but when we took a closer look at the floor, we saw multiple deep scratches.  Apparently, the maids dragged the couch around instead of tipping it or else putting pads beneath the feet.  We had the floor installer look at it, he said it was not repairable and we needed to replace the damaged boards.
We contacted the maid service owner who came to inspect the damage.  He saw it was 8-10 boards and he agreed that he would pay the $500 repair bill.  Their policy is that they do not move furniture because of this type of thing.  He promised to send us the check the next week.
The next week, no check.  He said sorry and he would send it out right away.  A week later, still nothing. When we contacted him again, he told us he had no intentions of paying for the damage, instead offering only ½ the repair bill.  If we didn’t accept his offer, he said he would not repay anything at all.  I told him that we would have to take the case to small claims court.  He also said that if we put a bad review about this, he would have it removed as he said he has done with the other negative reviews. He also threatened to put in a bad review on my business that HE HAS NEVER BEEN TO!
We are seniors who really don’t need this kind of stress.  Actually nobody deserves this treatment.  There are many maid services out there that will earn your business and respect, these guys aren’t them.

I've been using You've Got Maids for over a year and am VERY happy with their service - especially Team Two!!! With three members working the house is done quickly and thoroughly. I feel the price is reasonable and  therefore I highly recommend.

Team 2 is great. I'll admit that I wasn't convinced that a service could compare to my long term housekeeper that retired, but these gals are professional, and quick. I am a short time user, but happily continuing. Thanks for the great work Team 2.

You’ve got Maids is far below reasonable standards in both services delivered and general customer service.

I paid nearly $400 for 8 hours (4 hours/each person) of a move in clean. The owner tried to actively sell me less when booking, which I was adamant I needed to have a deep clean of the home including wiping out appliances, baseboards etc. and was happy to pay for more if the house warranted when they were here, in which I was promised oversight and communication as they went.

They were meant to send 2 cleaners and a Supervisor. The Supervisor did not come, there was no communication about the lack of Supervisor in advance and no offering of an alternative. There was a language barrier between me and the cleaners. They did indeed spend the 4(8 hours) however it’s unclear what they actually accomplished.

The pictures below show you the inside of my refrigerator when I had to wipe it out myself and the dirty bucket is from one bedroom floor 10x10ft  after they supposedly mopped it. I found food and hair on the countertops as well, which is just again, below any level of acceptable standard for any level of cleaning service.

At 7 months pregnant I had to spend 5 hours myself re-doing the entire house because it was not even remotely clean.

When I called to complain, the owners did everything they could to blame me.  Stating I should have followed them around the entire time and told them exactly what to do, despite the fact I paid for a very specific service that is listed out. I also find the suggestion that your customer pays a high price for service and then are expected to hover over the cleaners, with a language barrier and direct them; I’d imagine the cleaners would find this insulting.

The resolution was them offering a 10% discount to “just make it go away”. I had to fight for nearly 20% discount. Still out $360 and had to redo the entire place myself.

I would normally never write a bad review, especially for a small business but this service is below any level of acceptable and I’d hate to see others out the money I was for the headache and no saved time.

I would recommend this cleaning service to anyone 10/10. The maids always do a amazing job and keeps my home looking brand new.

Hydro Clean Inc.

The professionalism shown from the initial inquiry with a Wanda the customer service rep as well as Paige, to Devin the technician that gave estimates for the project, to James and David the two technicians that did the actual assignment, was exemplary and what made it even better was personable manner of everyone. The elimination of the past odor from past tenant was very noticeable the minute the job was almost completed. The look of the carpet, though still damp as it was just completed, is soo much better than the state is was left in. James and David did a fabulous job. This was a great value for the cost and I couldn’t ask for better.

My technician Albin did a wonderful job. He was informative and honest about what I could expect from my service. Would definitely recommend Hydroclean to anyone struggling with stains on their carpet.

My sofas and chair look beautiful. James explained what and how he would clean them. He was very kind, engaging and professional. I highly recommend Hydro Clean and their services.

Great service. James did a great job and my carpets look Awesome. He answered all my questions and took his time to make sure the problem areas were fixed correctly. The Hydro team are all nice and get to work with.

Hydro Clean did  it  again!
We use Hydro Clean for carpet and ventilation duct cleaning about every two years. The service has been consistently outstanding. This year the air duct cleaning service was performed
by Donovan and William. They patiently and very professionally addressed  all our questions, managed the equipment carefully around the house and completed the job on-time.
Albin and Michael cleaned our carpets and entertainment room furniture. They paid careful attention to details, were very professional in their interactions with us and completed the job on-time. In addition,  the customer service provided by Christina and Paige was outstanding. The online scheduling service is very convenient. Strongly recommend Hydro Clean.

The Maids in Jacksonville

Do not hire this company to clean your home. I have a small 1200 square foot home, and I hired them for a move out cleaning. I was told $207 for two hours, and this included walls, floors, baseboards, vacuuming, moping, fridge detailing, amongst much much more. When I went to check on the house after an hour and half of three employees cleaning, all that I could tell was done was one bathroom, and the refrigerator was being cleaned. I received a phone call 20 min later and was told it was going to be over $400 to finish. When I asked what had been done between three people and two hours, no one could tell me. They ended up leaving without finishing or doing what was promised. Baseboards, walls, floors, and more was not done. When I called I was told it was finished. Three days later after I left a voicemail, they still could not tell me what they did. They also admitted to not finishing, and still wanted to charge me $250+ for cleaning services they did not provide. If you want your home cleaned, and at an affordable price and also done correctly….. look elsewhere. You will not receive it here.

I really do not like to leave a negative review for a business but we were so deeply disappointed in not only the service we received, but the response to how unsatisfied we were that I want to inform others.

I’m extremely disappointed that there was no resolution or an interest in my satisfaction. I think the response that I could have paid more if I wanted them to stay longer and do a better job is not acceptable from a business owner. I don’t know why I would pay an additional $140 when 90% of the house they ‘completed’ was not satisfactory. Especially after I already paid $338 for 2.5 hours.

I would have appreciated an apology or at least an attempt at offering a solution. I was more than willing to come to a compromise that was fair for both of us but was instead met with contempt. I don’t think I was unreasonable and I know our house was not in disrepair, as was insinuated. (I hired a house cleaner because I’m already a clean freak after all.)

They also broke our marble threshold in the guest bathroom in two.

While I appreciate the offer to reimburse us for what was broken, I also did not so much as receive an apology for this either.

I semi-regularly have our  house cleaned have never paid near as much as I did for The Maids so I was expecting to be blown away. Instead, it’s hard to tell anyone was here.

I would certainly not recommend their services.

HORRIBLE!  Please take my advice and do NOT use this company.  This is a true story from today, 3/6/2023.  We asked to change our time window to after 2pm because of a dentist appointment.  Jeff calls and states that was fine and we would be the last customer today after 2pm.  When they didn't show by 3:15 I called and Jeff answered the phone and stated, and I quote - "they are in route right now."  Well, it is now 5:30pm and no one has shown to clean our house.  I even reiterated to Jeff how important today's cleaning was as we are going out of town Friday and I wanted the house to be nice for our house and dog sitter.  The thing that upsets me the most is I didn't even get a courtesy call - they just no showed.  That is no way to run ANY business.  Needless to say I called, got voicemail and had to fire them on voice mail.  They do not communicate - this wasn't the first time but this is the first time they rudely no showed on us.  Complete lack of courtesy or customer care.  Will be looking for another maid service that cares about their clients because "The Maids" obviously don't care at all.

I have engaged the maids for General once a month house cleaning. I find the service to be great. I really like knowing that once a month my house will be nice and clean. It really helps me out

They did a beautiful job. They managed to completely clean my bathtub from old hair dye and loose caulking, which I was delightfully surprised about! I was prepared to have to caulk over the stains they couldn't get out.

I think there was a little miscommunication because I requested just the Kitchen and Bathrooms done, and was told if they had extra time they would do dusting/vacuuming of the other rooms. They ended up going over time, AND did the carpets? But it looked amazing so I did not mind. It made it easier on me moving out.

And honestly I was in the shower when they called for approval so I missed their call and they went ahead with extending the time. I'm sure that didn't make things easy for Franklin and his wonderful team. I know I left it dirtier than I intended for them, but that's what happens when you're busy running around like a mad man, moving furniture out of a third floor apartment all day, and are just tired and ready to drive away with a full uhaul at midnight!!

I was so relieved when I came back to clean up whatever they didn't get done and found they made my life much easier. Thank you The Maids. Highly recommend.

The Maids in Torrance

I booked last minute and they were able to accommodate me on such short notice, which is why I am leaving this review. I am so happy with the work they did. They left my house spotless. My house smells amazing and they were perfectly on time. I've definitely had a great experience, I was referred by my sister in law!

Sasha and her team were excellent to work with. We have 3 boys, and 2 dogs so the extra help monthly is going to be great! Definitely recommend this company

They did such a good job cleaning my house and never had a house this sparkly clean before. I usually clean it myself but I wanted to try them out and I’ve never had my house this clean before. Very trustworthy and honest people. Had my stuff laying around and nothing was missing. 5 stars thank you guys so

By far, the best cleaning company ever. The ladies are efficient, focused and quick! You couldn't ask for a better team to come into the privacy of your home...you feel safe and confident they will take care of everything you requested and handle the home like it is their own. I recommend The Maids to all my friends.

We have used The Maids for years.  Love how my house smells when I come home on Mondays!  Very thorough, never any problems.

PuroClean Emergency Restoration

I would highly recommend PuroClean to anyone and everyone.
Yulma and her team, Chase, Michael and Tim were responsive, helpful, professional, trustworthy and always there when we had questions or concerns.  They guided us through the process and treated our belongings as if they were their own.  They made everything as easy as possible for us. Pack out, pack in, home repairs, they responded to all of our needs.  This is a top-notch company offering above and beyond service.

I am so very pleased with the level of service and professionalism provided by PuroClean. We had significant water damage after after a storm. I placed a call that evening and PuroClean was there first thing the next morning! They assessed the damage and was able to treat the issue on the spot. I highly recommend them!

PuroClean cares just as much about their reputation as they do the profit - they want the job and they want to do it well! Tim and Mike are very easy to reach and have always made sure my clients felt valued and respected. I will always support a company that values people as people, first.

Initially, I gave Puro-Clean a difficult time, because I was frustrated with my insurance company communication. My master bathroom flooded on all 3 levels of my home causing major damage (a total kitchen renovation). I was devastated and very frustrated with the claim process. Needless to say, choosing Puro-Clean was the best choice my family and I have made. My project is 90% complete, and I’m more than satisfied with the results and quality of the work done. I will add pictures soon.

More importantly I’m grateful for Puro-Clean teams of highly skilled professionals. I had the same crews throughout my project. (Not day labors) They are all polite, respectable, neat, well organized, trustworthy professionals that I’m actually going to miss when this job is done.

I know you may be frustrated with this process, but I assure you choosing Puro-Clean will alleviate a lot of your frustration. I trust them fully, and I feel you should trust them too. You home is in great hands!  Thank you Tim, Chase and team.

If there were a 7-star rating, I would gladly provide one for PuroClean and our beloved remediation team of Jorge and Paula!!!  They made the clean-up effortless on our part and did I say complete?!?!?  They worked tirelessly and "in the shadows," avoiding any interferences with our household schedule and activities.  We are prepared for the same professionalism and customer service as we move to the next step in restoring our home-life--reconstruction of the remediated areas of our home.

Chem-Dry Carpet Tech

The Chem Dry cleaners, Roman and Brian, arrived right on time and explained what the price range would be based on the condition of the carpet.

There were two really awful stains and I told them I didn't expect a miracle, just do your best.  They finished in the estimated time and succeeded in removing ALL the stains.

Highly recommended!

I recently hired Chem Dry when I moved into an apartment with carpet that hasn't been cleaned in years.

I couldn't be happier with the results. They were punctual and professional from start to finish, and my carpets look brand new after their thorough cleaning. The team's attention to detail and friendly service truly exceeded my expectations. Highly recommended!

2 men arrived within the hour scheduled and did a good job. They covered floors downstairs and protected corners from possible damage. Cleaned up after themselves too.

Best carpet cleaning service we have used. We prefer Chen Dry to others, and this company did fantastic work!  We have moved in and the stairs were filthy and they are like new today!  Our dining room chair fabric is like new and we trusted them to take our area rug to clean off site.  We will use their service again!

I can’t say enough about the great job Cesar with Chem Dry did for my carpets!
He and his assistant didn’t give up on those hard stains and they left them looking like new. I really recommend using Chem Dry and be sure to ask for Cesar. You won’t be disappointed.

Quality Chem-Dry

Great service and left my carpet clean I highly recommend them!

All about money. Poor Customer service after the fact of service, do not use them. 😩😩

Fast service and couch and carpets look great!!

The Maids in Baltimore

They were amazing!! (Mima, Lesbia, Josefa, and Maria.) Excellent!

I hired The Maids to clean an empty house prior to sale, as this is one of their listed services. There were problems getting them to figure out what time of day the crew was actually showing up- the voicemail from the team said 2-4, when I called the number back, the area manager said it was scheduled for 12-2, then I got a text the day of that said they would arrive between 1 and 2. I went to the house at 12:30 and waited: when they didn’t show, I called at 2:40 and the dispatcher said they planned to come between 2 and 4. This is not good when I have to take time from work to be there. The cleaning was average- they just wiped everything down and cleaned the bathrooms and mopped the floors with a large pad mop. I thought they would polish the tile and do some special cleaning for the hardwood floors, but it was essentially the same as if I had used a Swiffer on them. They didn’t deep clean anything really, just a quick surface clean. Not worth the $200 an hour they charged

I had almost given up on finding a reliable, professional cleaning service until I decided to try The Maids.  They were able to send out a team of cleaners who got the job I requested completed in 90 minutes.  The house sparkled!

Awesome company, great service, and friendly people. They come to your home or business ready to clean and prepared for any mess that comes their way. I was 100% pleased and satisfied with their service. Even the office manager was polite and helpful, also curtious to speak to.

Way overpriced for the quality of service provided. I paid for a fall cleaning and they did nothing more than a basic quick cleaning leaving my stair rail undusted, baseboards not wiped down, and the floor still dirty. Do not use them.

The Maids in Central Maryland

Team #9 did an EXCELLENT job cleaning my elderly mom’s small apartment -and in exactly 1 hour! Kimberly and her team were friendly, helpful, and quick yet thorough! I hope this same team will be assigned for the next cleaning. Thank you so much. Great job overall!

Used the maids several times and most recently for move out and move in deep cleaning service.  The deep cleaning move in service was not good at all.  They didn’t clean baseboards, chandeliers and when changing lights I discovered layers of dust and grime on cabinets because they hadn’t cleaned.  It’s so disappointing because now I will have to literally stand over and supervise folks if and when I decide to hire anyone to clean in the future.

We’ve worked with The Maids for 10 years now. They are reliable, thorough, friendly, and trustworthy. They always arrive at the stated time, and do a very thorough job. During one visit where a small item broke, they immediately brought it to my attention and offered to pay in full, which was not necessary as it was a trinket. But that just goes to show how dependable they are. We really appreciate The Maids! Can’t recommend highly enough.

We have been using The Maids for many years. I can’t say enough good things about our regular team, Alma and her Team 7: they are extremely thorough every time, conscientious, and always friendly. We love their work, and we love that they are consistently assigned to us. The Maids is a well-run organization that communicates very well with us and they are very dependable and accommodating. 5 stars.

The ladies did an amazing job, cleaned my whole house top to bottom. The appliances look brand new again! Thank you team #9

Maryland Cleaning Services

I used Maryland Cleaning Service over the Holiday to clean my home. The person who setup the appointment for me was very helpful and was able to answer all my questions. The cleaning people were very professional, they arrived on time was ready to work. We did a walk through of the area that needed to be cleaned and they started to work. They cleaned 3 bath room, kitchen stove, counter tops microwave and floor. They vacuum, dusted my bed rooms, living room, dinning room and swept the area in the basement. I had been trying to get my marble tile in the foyer shining without and smears and the young lady was able to get it to shine. I was very pleased with the work they did and will use the service again.

Thank you for your quick turnaround and professional service. My house was left spotless and smelled so good.

Great value and customer service! I wish I had found this company years ago, because I would have hired them as my regular house-cleaning service in an instant. Instead, I only found them as I was moving out of my home and needed it cleaned on a tight schedule before my tenants moved in. The owner was so courteous to me, accommodating my schedule and following up with a reminder call. After, he sent me pictures so I could see the great job his crew did. Highly recommended!

Rico and Natasha have been cleaning my house for about 6 months. My house always smells so wonderful when they’re done. They do an excellent job.

JOHNS HOPKINS PARENT could not be happier with Maryland Cleaning Services. Professional, prompt, easy to work with and absolutely did a phenomenal job on an apartment shared by 4 boys for a year. It shined like new, I mean really! I recommend 100%

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