Banco BBVA

It is on the street without parking but with updated facilities

Bad service, one or another of his rude, rude staff, a robust boy who is at the entrance taking turns with a bad temper, making faces, if you don't like his job, don't go.

Slow, without proper training, the EXECUTIVES chatting and checking their cell phones instead of hurrying. No MANAGER this day...well the only girl working is the cleaning lady.

Good afternoon, I have a problem regarding my credit card and for reasons of my work I have not been able to go to resolve it at any number that you provide me to call and schedule an appointment or to be able to resolve my problem that I have, thank you very much in advance. And I will stay tuned

Terrible treatment, poor use of healthy distance outside the branch, the treatment of their account executives is rude and dry.

Terrible service, those in charge of controlling people for access, distracted, very slow executives

Terrible: the "executives" who assisted me could not understand the service I requested and told me to do it at an ATM, it made me think if they at least know how to read and write. That bank wants to go so far into the future with its "excellent technology" that it forgets that personalized attention is something elementary.

Very Good Attention From Its Workers, Very Friendly.

One year to open or I want to fix my card because of some little problems and I have to go until it equals because the gentlemen don't open.....namas the security guy walks like a soul in pain...

It is not yet in operation although the work is already finished, let's hope it opens soon.

Excellent service and attention...my only comment is that every night the alarm goes off one or several times and it takes a long time to turn it off...too annoying...

This bank offers you many services, just that you will see days where the bank will fill up quickly. The pilots work well Monday to Friday. Saturday and Sunday will see days where it does not work

Important notice: There is no access on the sidewalk in front of the bank to park cars due to the street stalls that open in the mornings.

We are at a red light and the healthy cleaning distance does not even have hand gel, the security is from one place to another and the waiting service is not to mention terrible.

A bank at the height of our times, a variety of services that are necessary in any city, whether large or small. Excellent attention, they solve problems NOT make them

Now it is wider. It has 4 ATMs and 2 of them are practical, you can make deposits even after working hours.

Very small, people don't know and the employees take a long time to serve people

They left it 100 in terms of service and facilities.

BBVA

HORRIBLE EXPERIENCE! I was opening a business account, 2 hours waiting just to be told I was missing 1 document, I had a pdf on my google drive but they wouldn’t print it out for me, their “Systems” do not allow it. REALLY! Can’t a mega BBVA bank afford a miserable printer so that it’s customers can use to print a minimum documents? And the “executive” representative asked for proof of address, in Mexico it mean an electric or water bill, I had a water bill that serviced my city, he said no that doesn’t work, it has to be the water bill that serves in this area… What? I told him I don’t live in the banks area, the only other matching bill servicing both areas was the electric bill that Services ALL MEXICO, problem now was, now I was missing a 2nd document that needed printing!!! After reading all the other reviews it seems. BBVA in Playa del Carmen located at Centro Maya are not interested in opening business accounts, for that matter any other banking accounts. VISIT OTHER BANK, I recommend Citibanamex for personal check account so far it’s been working for me, I will give CITIBANAMEX  a try in the business area and see how it’ll turn out for me.

Worst experience ever, I have my account here for several years and one day while I was in vacation in United States with my family I receive an email from the manager of the branch that my account was been blocked. Then when I arrive from vacations they told me my account was closed without giving me any explanation!!! Horrible bank don’t trust them and don’t waste your time.

Waited over  2 hours. Was there when they opened, first person in, still didn't get seen. Absolute trash branch avoid at all costs

Employees are not friendly and when I went to the window, the teller was making jokes with another employee. They are not professional and you are given a ticket to wait, even for a teller. Like a DMV.
They skipped my number and made me get in line again.

Avoid this bank unless you like waiting for hours to get help.

Another bank branch located in Plaza Las Américas, I have not had the opportunity to be served here, but in terms of ATMs in addition to the long lines on certain days. The disorder when passing these is worrying in terms of healthy distance. They don't usually keep it as they should, so I try to go at times and on days where there aren't that many people.

Most of the time they have few people at the ATMs and they have a fairly standard service, no complaints and the place is kept quite clean.

Hello. I had always made deposits at the ATM and everything had worked very well. Until a few weeks ago, when the ATM got stuck because it wouldn't accept a bill and from then on it didn't come out and the deposit wasn't made, I made the complaint over the phone. On August 25, according to what they resolved for me. I called and they directed me to another line since I am not a Bancomer customer but they could never connect, I had to talk again and I was like that five times. And I couldn't solve anything. And if I urgently need a solution, there were 4,000 that the cashier ate. It's a lot to lose that and then in this crisis
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Terrible service and arrogant staff. Their ATMs are useless, they swallowed the money and the staff still gets upset because you ask them for help.

The executives are very apathetic and the cashiers are very slow

Several ATMs as well as several at the window and above all excellent parking...

A good bank with adequate facilities for all types of banking procedures

Good customer service...
And ATMs to withdraw your money... this bank is very close to me and that is why I like Bancomer.

One of the best banks is undoubtedly BBVA Bancomer

Good service, small spaces that people have to line up on the street and endure the heat or the rain.

Can you share the code of the branch please..

The place is in an excellent location. The space is sometimes small and more staff is needed at the window to provide the most fluid service.
It would be good to include bilingual service personnel.

On long weekend dates (suspension of work) in this case "Good end", your ATMs 🏧 run out of cash for at least 2 days. Even if you make a report, they do not solve it.

Very good branch. There are ATMs like 5 24/7. Excellent customer service

The facilities are good, but they should improve in terms of the staff, that is, they should be empathetic and patient with customers, not everyone has the ability to learn how to operate an ATM, especially older adults. They are a bit slow at the window but friendly

Bad service, everything very slow even when there are few people to serve

Terrible service, the executives are too slow to serve, you wait more than an hour, they leave the customer waiting too long and they just go around and around doing nothing.

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