Hedonai Pontevedra - Depilación Láser - Medicina Estética

Three experiences and none good.
1st, a year ago I had a lip augmentation with hyaluronic acid, they were beautiful and natural, but a year later I still have 3 marks from the punctures (red dots) which they neither warned me about nor have they given me a solution or compensation to remove them with a laser .
2nd and more IMPORTANT: They recommended that I buy a chemical peel voucher for a price of €400 due to a case of severe acne, promising me that with this treatment my acne would go away, when they already knew that it was due to an internal cause of sindorome. polycystic ovary. After the treatment, it is not that I still have acne, but that I have not had any improvement, and I have been forced to start treatment with a dermatologist. Despite complaining, the doctor says that she will continue to check me, but I have thrown away €400 and they have not compensated me in any way.
3rd, I have an electric hair removal voucher, I was willing to use it up so as not to return again, I made an appointment for this week and they were going to attend to me. Once I was lying on the stretcher, they realized that the machine was not working and I had to go back to my house, thus wasting my time and my gasoline, which is not cheap and for the same reason, they have not compensated me in any way. manner. As an experience I do not recommend it to anyone.

After 10 laser sessions, in which in one of the first they burned a tattoo, I reached the last session and they burned another one again. I always warn them to cover them well and not to pass the laser over them, and even so they have burned them, causing infections in them.

The best choice without a doubt, professional treatment, very qualified and very attentive staff, here we recover a little of what is missed in many businesses, which is human quality without leaving aside professionalism. They always look for a way to fit your schedule. The results of the contracted service (in my case laser sessions) far exceeded my expectations and at a fantastic price!!!
200x100 recommended

I have been going to Hedonai for years and they have always treated me very well. They are all professionals who strive to treat clients with kindness and respect. In all this time I have not seen a bad face from them nor have I heard a bad comment from them. They advise you and inform you about each procedure.

Precisely because I have been going to the center of Pontevedra for a long time, I have noticed that they have fewer and fewer resources. Before they were smaller and had receptionists, and now they are the ones who have to attend, make appointments and answer the phone. The attention is still good, but you perceive that they are saturated with work, which is logical if they have to do more with less.

Very professional, very human and attentive team. They have always treated me very politely and recommended the best treatment according to my needs. Nice to meet you.

Hedonai Vigo - Depilación Láser - Cirugía y Medicina Estética

They are scamming me, they refuse to give me the sessions I am missing from a laser treatment, claiming that Vivanta has given them my empty card but at the same time they tell me that in their internal notes they know that my treatment ends on 03/27/ 2024. The customer service was terrible, plus a year ago I had to stop my treatment for several months since both legs were burned by the laser. I do not recommend at all.
Since I cannot respond to the comment they posted, I put it here. Before writing the response, I called the clinic several times, their customer service phone number and I wrote emails, their response was that they do not review my case, they already have my email and my phone number. If you are interested in helping me solve my problem, you can you guys get in touch with me.

I was a loyal hedonai customer until now.

My experience is varied. They sold me a bikini operation treatment, which I couldn't start until October (when it was for summer) because they didn't receive the product. Later the machine broke down, and then there was no product again. Conclusion a scam.

I am very unhappy because they sell services (that you have to pay in advance) that they cannot provide later. I don't recommend it at all.

They burned my legs with the laser, something that could happen anywhere, but the subsequent concern on the part of the center was not appropriate. They saw me a couple of times, paid me for rosehip cream and for burns and never called me on their own initiative to follow up. They told me that they would make up that session when the burn scars went away and when they went away I went and they told me that they were not going to make up the session. In short, disastrous aftercare and total lack of concern.

I would not recommend contracting anything long-term with them, nor session bonuses for time. Since they became Hedonai, the service is terrible. They do not comply with the contracts they have signed, once the service is charged they do not provide solutions, neither in the contact email, nor on the phone, nor in person.

Iria López Estética Avanzada

What a wonder the attention and the treatment on the part of Cristina. I had the Indiba facial treatment and the results are noticeable right away.

About 3-4 years ago I came to Indali to start having the laser done. It came from other centers where they promised results that did not arrive. Since I started, I noticed results from the first session. They are very professional, above all I stay with Cris who always knows how to guide you to the best treatment for each one, or when he recommends you try new things. Over the years I tried other services and I highlight the pedicure, specifically the massage at the end of the pedicure that leaves nails new, beautiful and relaxed.
Highly recommended

Disappointing, also high prices for poor quality. Accustomed to having treatments done in different establishments and cities in Spain and abroad, I can say from experience that they lack professionalism in treating them and performing the treatments. The place is beautiful, appliances and such, but lack of professionalism and effectiveness. The friendly employees, but accelerated and misplaced when performing the treatment, entering and leaving, in the end they transmit that same tension and energy to you. A tease.
I was guided by some good comments, so I also reflect my experience. In my opinion, I do not recommend them.

The attention, treatment and professionalism of Iria and her team are unbeatable. They have extensive experience, and remain at the forefront of the latest techniques to offer the best results to their clients. 100% recommended.

I have been coming to the center for different treatments for years and I always find serious and completely trustworthy advice. The most innovative and effective techniques carried out by professionals, and great customer service. Totally recommended.

Hedonai Lugo

I am really satisfied with the work done and the result. The team is fantastic, the treatment is very close and at the same time very professional and the results are more than satisfactory. In addition, the skin care recommendations before and after the session are really effective.
CONGRATULATIONS team!! And thank you very much for everything!

Great team, from the doctor to the girls. Very professional, they always advise you in a way that makes you feel very comfortable. I love how I feel when I leave there. Totally recommended.

I am super satisfied with the treatments they have given me at Hedonai. In addition to being professionals, they are super friendly and attentive, something that is appreciated. I have had several injection treatments with hyaluronic acid (the doctor is an artist with the needle!) and they never disappoint. It should be noted that I come from Girona to this center because of its professionalism and trust. Both Lidia and Romina are professionals like the top of a pine tree!

Always super happy with Hedonai!! The results are very good and can be seen from the first session, plus Lidia and her colleagues are always super friendly! Thank you very much for everything, I highly recommend it!

They burned me with the laser. It has been very painful. If they were more careful and were better professionals, this would not happen in a supposedly specialized center. It's been over a month and I'm still receiving treatment. In short, I would not recommend this site to anyone.

Centro Médico Adeslas

I have a consultation with the gynecologist. The consultation begins at 9.30. She arrives at 9:50 and is still seeing a health visitor.
I am working and a vaccine that takes 20 minutes took me 1 hour.
It doesn't seem serious or professional to me.

I am an Adeslas insured in Lugo and, after an accident, I found that medical assistance in terms of physiotherapy is in practice non-existent: WAITING LISTS OF MORE THAN ONE YEAR FOR INSURED PARTIES. When they call you it will be late. Outrageous! They leave people without health care. I will study my continuity. Thank you.

PS: after a call from the Adeslas Medical Center in Lugo (Pedro González Street), I include this post-data - dated 04/24/2023 - to clarify that the complaint refers to Segurcaixa Adeslas, in general (whose delegation in Lugo is located in Dinan Street), and not to the aforementioned medical center specifically, which, although it is the Adeslas Medical Center in Lugo, lacks traumatology and physiotherapy services. I'm sorry for the imprecision. I have also called Segurcaixa Adeslas Lugo and they refer me to a platform with which I have had to speak to raise the case. I am waiting.

A medical center without access for people with reduced mobility.
I just read other reviews that already reported this situation two years ago and it's still the same.
Except for the work of the health workers who work here, any other management with Adeslas is complicated.

How is it possible that an insurer like Adeslas has a medical center with facilities that are inaccessible to people with mobility problems, forcing health professionals to go to the ground floor to care for patients who cannot go upstairs for consultations?
The entrance with a step. There is no elevator.
It couldn't be a more seedy place.
I almost never go.
The professionals seem good to me.

Like a health center has only one dermatologist and he no longer feels like working, leaving the patient waiting to talk on the cell phone, it's not at all funny and he didn't make things clear to me.

DERMALASER MEDICA OURENSE

I have been going to Dermalaser Ourense for a year, each time I am very well received and treated. The space is very clean, I feel safe. Also the hair removal machine is of high quality and we have achieved good results. It satisfies me a lot. Thank you very much for your professionalism!

I am a Dermalaser client and for me it is a reference center in the province for professionalism, facilities, quality and treatment. The treatments are effective and are supervised throughout the entire process by great professionals in the health field. In addition, the location of the premises is perfect, which makes attending appointments much easier. They are very flexible and have always adapted in the best possible way to the schedules for consultations. The auxiliary staff who are in charge of carrying out the treatments, always under medical supervision, are incredibly trained and the customer service is spectacular. For me 100% recommended.

Excellent medical center in laser hair removal and excellent professionals

Excellent professionals, unbeatable treatment, very good results.

Excellent medical center in laser hair removal!!!

Centro Médico EL CARMEN

Doctor Balbina Carmen Gonzalez is rude, I have never had such a bad experience at the medical center as today due to a confusion at the reception, I arrived 2 minutes late for the consultation and she says that is not her problem, she makes appointments every 10 minutes and yes in 10 Min can take care of a very bad patient, let's go because to get paid well, he gets paid and gesturing with his hands he tells me that's what I want. It seems fatal to me that they can have such a poorly educated doctor whose title is not where I honestly get it.

I have been hospitalized since the 21st with a broken tibia and fibula and I can only be more than grateful, the emergency doctor charging my phone, for humanity and the good work of the assistants, some one day they washed my head, others not They hesitated and showered me... not just sanitize me in bed.
From the morning cleaning staff leaving their skin.
The nurses always explaining everything to you.
The kitchen staff incredible the amount of food, pity that one does not have the appetite that one should.
A great team!!!!
Thanks Patricia.

The care provided by emergency personnel, from nurses to doctors, has been deplorable. We have tried to contact someone in charge without any response, but no one pays attention to us. Unfortunately, the only way left is to file a complaint.

Derived from the SS for a contrast-enhanced CT scan. They gave me an appointment for 7 in the afternoon, it arrived 15 m early and they already gave me the liquid. I finish the liquid and they already do the CT scan...overly lovely. A very good experience

Clínica Asturias

My mother had surgery there this week, we had to be there at 7:00am and we arrived about 15 minutes early and found the door closed, we rang the emergency bell and no one opened it. How can it be that you go for an admission and have to wait on the street at night because it is closed? . Since my mother was under observation for 24 hours and I spoke with the doctor with no information, we did not know how my mother was progressing or how she was at any time for more than 24 hours, a total lack of information to the family, which was what I liked least about the whole process. The next day I went to the clinic at 09:00 to ask if I could see my mother and she was already on the ward, no one called me either to let me know that they were transferring her to the ward.
Positive: very happy with Dr Kelvin who is an eminence as a neurosurgeon
The staff nurses are very friendly and helpful.

I went today to have an analysis done, December 7 at 8:45.
I have a phobia of needles and have lost consciousness due to repeatedly getting dizzy in hospital settings.
They had always told me to notify before any test that could happen to me, since what calms me down is being accompanied by a family member.
As they have always recommended, I asked the nurse who was going to do the test and she denied it and left my companion outside, closing the door on him.
I had never received such unempathetic treatment.
After seeing that my stress was beginning to increase and my fear (accompanied by a good cry), instead of rectifying and letting him pass, he preferred to start drawing my blood and when he saw that I was not calming down, he let him pass.
I think this situation could have been avoided since I had never been denied in any other clinic and they were always willing to have the patient in the best condition.
I hope this nurse changes her attitude since I would not recommend her to anyone.

TERRIBLE EXPERIENCE, NOTHING RECOMMENDED due to disastrous care in a COVID case, and painful and arrogant treatment from the doctor who ended up doing the follow-up.

All the previous good review that I posted is completely buried behind needing real medical attention and with a case that could have led to something more serious, I see myself neglected, and when treated: badly, without desire and with arrogance.

On January 8, 2022 at 8:30 p.m. I made a call to 985 28 60 00 to inform that my partner and cohabitant had tested positive for COVID in a PCR carried out the day before, Friday. The telephone operator collected my data and explained the COVID protocol to me, but since we were overwhelmed with work due to the new wave, she told me that a family doctor would call me to send me a test on Tuesday or so.
I let it go until Wednesday to give me some leeway, but since no one had called me, on Thursday I started calling, and it was impossible to contact anyone due to how saturated the phone line was.
On Friday, January 14, 2022, I manage to speak to the switchboard at 5:21 p.m. and I tell them my case. The girl told me that she found the situation strange and that she was going to talk to her supervisor. It is true that I got the initial call date wrong because I told them that I had called on Sunday, so they couldn't find me on the list they gave to the doctor, but they agreed to pass the phone to someone else so they could call me.
At 8:51 p.m. on Friday, January 14, Dr. María Elena Alzuru Martínez called me, and I received the worst treatment that could be received. I explain that thanks to the Asturian Public Health tracker, I had a PCR done at the HUCA (Public Hospital of Oviedo) in which I tested positive and was followed up. In response to this explanation I only find silence from the doctor, and impertinent questions like “And what do you want?”, without asking about the symptoms I have, the days I have had symptoms or not. In response to the impertinence, I answer that what I want to know is what I should do in your professional opinion. Abruptly and rudely, with an inquisitive tone, he begins to respond with phrases such as “I've already told you”, “I'll tell you again”, “what is this or that” without giving instructions or protocols of any kind and is visibly upset when I tell him no. Maybe, it's a shame and I've been waiting for a week for them to call about this. By asking myself “what do you want?” For the second time, I have to explain to him that he has to give me leave, to tell me with what symptoms or I cannot do it, and he responds vaguely, having to get the answer out of him, and saying that "everything is changing very quickly", telling me what I needed most, and hanging up on me, almost leaving me with the word in my mouth.

Conclusion: in a situation of proven illness and after a really bad week that could have led to something worse, I find myself totally helpless by my current reference medical center, in the hands (thank God) of the Asturian Public Health Service and its trackers. The worst thing is that when the professional helps you, he does it with zero desire, without interest, and on top of that with cockiness and arrogance.

In this situation, things are really known when they are really needed, neither my family nor those around us are going to go to the Asturias Clinic ever again, there are other centers where they do their job, they care about the health of their patients. clients and treat them with the minimum education required. See you never.

I edit answer on 9/22/2023.

It catches my attention that you finally respond to a complaint from 2022.
Of course I don't appear in the database because it is a pseudonym for Google, but don't worry, I can send you an email with this thing that happened to me, although I think it is well described here, like with another incident that happened to me with a traumatologist and about which I did make a written complaint and you responded to me by written letter.

Outraged is an understatement. They always have an absurd delay in making appointments. They defend themselves by saying that the state gives you an appointment for 2 years (this is private and they charge well)... I have endometriosis problems and they don't help me. The total lack of empathy towards patients is alarming!

When I went to the doctor on duty with a breathing problem, she said it was reflux, which was very funny. But when I took a Covid test, it turned out to be Covid. I went there again, but to my general practitioner. She prescribed paracetamol. She didn't even react to my comment that I couldn't breathe normally for 10 days and refused to undergo additional tests. I do not recommend.

Medical Center Asturias

I never imagined something like this could happen to me. It turns out that I live in Switzerland, and I pay private insurance in Spain for my gynecology consultations. I ask for a vacation, and I go to an appointment with Dr. Gutierrez-Cecchini in which she requests a mammogram (as I understood "urgent") and they give me one for 07/10/2024 (8 months!!!!!).
Today was my last visit to the Medical Center, and of course, my last month of insurance. It is unthinkable that this could happen... how can we people who live outside the EU and want to OPTIONALLY pay for what we understand is URGENT?
WITH ME, OR WITH ANY OF MINE, NEVER AGAIN.

The treatment I received was spectacular. The doctor and nurses were always attentive to me and explained everything that was happening. I felt very comfortable at all times. Furthermore, they were always willing to answer all my questions and concerns.

The food at the hospital was very good. I was very surprised because I never expected it to be so good. There was always something new on the menu and you could choose from several options. The truth is that the food helped me feel better during my stay

The service at the hospital was great too. All facilities were very clean and in perfect condition. There was also a wonderful cleaner on the second floor, Vanesa, who left everything very clean. Every day they cleaned the patients' room and all the hallways. In addition, there were many services, including that there is a bed for the visitor.

The only problem I found was that the emergency service was a bit overwhelmed. This wasn't a problem for me though.

Overall, my experience at the hospital was excellent. I am very grateful to Dr. Pulmonologist Llaneza and all the nurses who treated me and especially to Nurse Patricia, she was on the second floor, she was very nice to me and all the healthcare staff.

Very grateful to all the health personnel who are always there to help.

This center takes advantage of the lack of competition in Asturias and provides terrible service. It is materially impossible for them to pick up your phone in radiology (which for some reason is not integrated into the general appointment system) and you cannot make them on the Web either. They must do very well when they give such terrible treatment to their clients, I say clients and not patients, because one, desperate, may not end up being one of this center

They ask you to arrive half an hour before the time at which you are scheduled, but they do not require the same from the doctor. We had an appointment at 8:45 and the doctor didn't come into the office until 9:15. In the end, an hour of waiting plus the time it takes to serve people. Paying for a private service should at least mean that you don't laugh in the faces of the patients who are there waiting an hour for you to deign to show up.

In the emergency room since 9 p.m. and it's already 12:15 a.m. and here we are still, with many people still ahead. They call a number (there are already several) no one gets up and 10/20 minutes pass and they don't call anyone else, we ask and the person at reception says that the doctor is the one calling. It is supposed to be a private service. It pays! You want to charge but you don't have enough staff to provide an acceptable service. I just need a prescription for a urine infection. We will have to have a little respect for those of us who pay for the painful service you provide. If I could give a 0 it would be zero stars.

Hedonai Oviedo - Depilación Láser - Medicina Estética

Very good treatment and great professionalism on the part of all the workers

Delighted with Delia and the whole team! They advised me perfectly. I recommend it 100%

It seemed like a 10 deal to me! I was very afraid because they had told me that the laser hurt a lot and not at all. The staff was very friendly, they explained everything to me in detail, including the budget. Both the director, Delia, and the girl who helped me were very friendly. I recommend this site 100%

Very happy with the service. Cristina is a great professional, who, in addition to being friendly and pleasant, knows very well what she does and transmits everything from 10. I have visited several hair removal centers and without a doubt I will choose this one. 100% recommended!

Very happy with the experience. The treatment is excellent, they do not make you wait and you feel that they are professionals from the moment you walk through the door. The staff is nice and very friendly.

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