Lowe's Home Improvement

12/19/23 9:30 am. Was outside looking for a pot to plant a plant from my mother in-laws funeral 2 yrs ago. A present for my wife. It was on the top shelves. I hollered for help. The cashier didn't bother to come out of his warm I closed both till I grab the ladder on wheels. Told me I couldn't do that. I asked him to help me then. But no, he had to call someone. When I went to go pay. I asked for a manager. No one was There. I asked for a supervisor. She came and wouldn't look me in the eye and was very condescending to me.  You all are just rude to customers anymore

Our purchase of a dishwasher this afternoon was involved due to the cancelation of an incorrect previous unit purchased in error. Salesperson # 4585016 did an excellent job getting everything right in a timely manner. 👏

Disgruntled customer here. Last Thursday bought a dishwasher found out that night it didn’t fit space is 23.75” Friday called and talked to an associate and he suggested a different one not in stock and would have to be ordered I said I would come in next week and return/buy the new one. Came in today and talked to a different associate about the size and that I had the dishwasher to return in the car she said would have to return and order the new one. Went to return it and the associate there was confused that it wouldn’t return then found out about the 48 hour return. I’m hoping that something can happen to fix the situation and that the employees may be educated to inform customers in the future. The signage on the return policy is nonexistent except in the return department. Don’t know what my next reasonable option is but shopping here is not in the cards

My husband and I along with a friend of ours went to Lowes on Saturday March 25th at 10:00 a.m. to get supplies for a fence she is putting up next weekend with her step dad. We came to the store with a list of several supplies and my husband asked if we could get someone to help us out that knew their way around the store. We got set up with a young man named Tony. Tony took his time with us and helped us find everything we needed and even pushed one of our flat bed carts for us. His customer service was superior and even though he was wearing a mask we could see his smile. Thank you Tony for going above and beyond for us and making it a fun experience.

Well kept plants, wide selection, great deal on my huge basil and parsley plant.

Ace Handyman Services Kansas City

Arrived promptly on time. Very courteous and professional. I had a couple of interior windows that needed the framing reinstalled. He did a great job on them. Then, cleaned up the area very well. I am very pleased with the service I received and the cost was very reasonable. I will not hesitate of call Ace Handyman for any future projects I have. Thank you!

Ace Handyman Services Kansas City did a fantastic job on replacing the ceiling vent fan in our main bathroom.  From my very first contact with the company all the way through to job completion and payment, everything went extremely well.

During the job some minor technical glitches occurred.  None of these technical glitches were the fault of the craftsmen.  In each case all along the way, I was consulted on status and options for successful resolutions.

Without any reservation, I highly recommend Ace Handyman Services Kansas City.

James was fantastic! He was professional, friendly, and courteous. I highly recommend ACE Handyman services!

Ace Handman Services transformed my house from dark and depressing to light and bright.  James was very professional and took his time to make sure things were done right.

Very professional.  Had the move furniture downstairs and upstairs.  Very please.  Very careful to not damage walls or doors.  I would use them again.

Walmart

Went to this location to buy a marine battery. 1st rep I asked to unlock the cage to get the battery didn’t speak English. 2nd one didn’t speak English but understood that I needed a battery. Left and never came back. 3rd rep understood English said he didn’t have keys and would be back, never showed up. Finally I grabbed a manager and she unlocked the cage. Poor customer service, parking lot was a challenge as you dodge customers fighting for a parking space. I’ll never come be back

This is the worst Walmart that I've visited in the KC Metro. I was there for less than five minutes because they didn't have the three items I came in for (kosher salt, ground beef, and a refill PK of eclipse gum).

First, I think they're probably being robbed blind. In five minutes I saw at least three separate individuals blow through the entrance gates with products in their hands and then run for the parking lot. On an aisle I was shopping, I'm pretty sure I saw someone stick product of their shirt out of the corner of my eye. When I got to the front of the store, they were several employees just standing around chatting as the entrance alarms went off. No one seemed to even be paying attention.

Second, as I said above, they didn't have three simple things I was shopping for. I've been let down by the store many times in the past and this would be the last visit for me.

Finally, the place is filthy.

I do not recommend. I never have what I need and I think the place is downright dangerous.

Terrible customer service, asked an employee to get something out of a case and was told I needed to go to customer service. Went to customer service they paged overhead and I waited around 15 minutes for no one to show up, went back and they paged again. Waited another 10 minutes for no one to show up and my girlfriend and I had to track down several employees to eventually get someone who had a key to unlock it. Every employee we had asked pretty much said the same thing and that was to ask customer service.

The only reason I don't give one star is because it's close to my house. Almost all of the employees look like they wish they were anywhere else in the world. Listening to the way the manager talks to his staff, it's apparent why they feel that way.

I rarely go to Walmart to begin with because I usually have a less than pleasant experience. They have now completely lost my business. I was there trying to find something when I had 3 different young boys who worked there walk right past me and ignore me when I tried to get their attention. I finally was able to ask one of them for help when he called for another employee to come help me and then the boy he called over looked at me, turned his back, and walked away. The other boys were off with their friends who came into the store to visit. I complained to a manager and they knew exactly who I was referring to. That alone should say enough. It is beyond frustrating but really just extremely rude more than anything. Stop hiring young kids if you’re going to just reinforce unacceptable behavior and awful customer service. Doesn’t seem like you’d be missing much without them.

The Home Depot

Home Depot, located at 95th and Metcalt in Overland Park,  KS is my preferred supply store with reasonable prices, very helpful staff to help and assist in making purchases. In-store kiosk for list of independent individuals specializing in gardening, small building projects...  Seasonal selections are great.  In-store specials.  WHAT IS DISAPPOINTING IS THAT MORE AND MORE ITEMS OTHER THAN TOOLS AND HARDWOOD MUST BE ORDERED ON-LINE FROM HOME DEPOT.  Wheelchair accessible,  Ample parking.  Pickup services available for online orders.   07-17-2023-  Mgb.

Shopper restored this 1938 Ford pickup and put a Chevy 450 chromed engine under the hood.  Nice!

Our online order fulfillment with delivery was rerouted to the Midtown store without our knowledge.  There were several issues, including broken items, less than the quantity ordered, and really poor quality of the items loaded by their team. I don’t recommend this particular location as they don’t seem to consider the quality of products be delivered to their customers. Now, because it will take more time than we have to wait, I’ll get to go pick up a Home Depot truck, load all of these poor quality items up, take them in to exchange them, and waste part of the day. I’m sure they’ll refund the delivery fee and waive the cost of the rental truck, but that’s not the point.

Kyle B helped me at 95th and Metcalf. He was So Awesome. He was knowledgeable,went above and beyond, was so kind and friendly. Felt like he had my best interest at heart

Always a great location for your home improvement wants and needs.  Usually have several choices to select from.  They have competitive pricing.  Be sure to sign up for your veterans discount

They have the nicest little mini Christmas trees during the holidays. My sibling bought their very own Christmas tree this year and it was beautiful. They are probably out of stock late in the Christmas season but earlier on they have a great selection. They also cut wood for you just like home Depot which I didn't know. I didn't realize Lowe's was kind of like a home Depot until recently. Haha what do I know? 😂

Went to HD and couldn’t find a tall tree. Went to Lowe’s across the street and glad I did the selection was amazing and got tailored services

Products here have generally been reliable, ranging from garden supplies to tile to ABS plumbing to storage solutions. When we've done store pickup for online orders, the staff have been friendly and efficient. Recently got some very helpful info about the store's inventory (this location and others in the area) from one of the staff members working in the garden/outdoor section — thanks Doug! Highly recommend checking with the staff if you're having any trouble tracking down a product.

Dustin in dishwashers and appliances
Was fantastic to work with and anticipated my needs. He showed a genuine interest in my dishwasher selection process and helpfully guided me along. He also has great product knowledge.

The store itself and staff were very helpful. If i need specific items, i will come back again. However, i will not be coming back to buy any appliances i plan to get professionally installed. I'm giving this Lowes a 1 star because of the installation and delivery service we received.

We bought a washer and dryer from lowes and schedule professional installation. The guy proceed to bring the appliances in but did not install them. When we asked why, he claimed that the vent was not long enough for the dryer and it was too tight of a squeeze to get the vent it.. My wife and i were able to complete this action within 10 minutes easily.

The installation service overall was horrible, a lazy individual who did not want to do the work himself. I'd highly recommend buying your appliances elsewhere if you plan on getting them delivered and installed by this lowes branch location.

Walmart Supercenter

I am here visiting family. Basically I have to say that if I didn't know that I was in another state...it feels that if you've been to one Walmart, you've been to them all. This one felt like the rest. However, there was only self checkout available. I have a spine injury and sometimes it's difficult for me. It would've been nice to have 1 lane open as an option for those who need a bit of help. But signs of the times.
The produce department was very nice and fresh.
Overall nice store...clean

Great store. Even as some prices are skyrocketing, Walmart keeps certain everyday items affordable. This store is always clean. Checkout is fast. This is my go-to store for groceries, clothes, and much more!

Came in for an oil change, as you can see from the pictures, it obviously wasn't done. Look how brown the oil is. Fresh oil is always a very light color. Don't know if you can tell from the dip stick that it is dark and over filled. Also, now my tire censors don't work either.

Walmart has become a mess since the cashier less check outs have come out. The isles are always filthy. When you need help you can't find it. Cardboard pieces laying around. Sam would roll over in his grave if he could.

Ordered 4 Chineese food dinners.  The gentleman helping me was extremely helpful & nice.  Sesame chicken was delicious.

Second favorite store if you can't find it at the Depot there's something wrong with you. You might have to rig something up but you'll get her done. No seriously great buys I'm a painter so I save on their Pro extra account and they have a great team.

Curbside pick up at this location is not great. You pull in to your spot, enter the number for check in and 20 minutes later you are still waiting. Walk inside to get it yourself and workers are just standing around doing nothing, socializing, petting dogs, etc. Very poor customer service. If the order us ready it should be brought to us pretty shortly after we check in on the app. Do better!

Very terrible customer service, does not have a have any clue about meeting business proposition. I was quoted for a flooring project, I paid the full amount and the quote clearly stated including delivery of material. After three weeks of calling and begging the store finally delivered the grout but not the tiles! When I called in they stated , well sorry the driver forgot to pick up the tiles and you have to pick it up yourself; i requested to speak to a manager and the assistant manager “Eric” responded saying “I will get back with you”, never called or responded. I went to the store and requested to meet with Eric. The front of the store assistant called the manger office and the store manager “Ryan” responded and then after sent 3 different associates to speak to me instead and all three said both Ryan the manager and Erik the assistant are on break! LOL. The manager is afraid to address the customers and resorts to sending his associates 😂🤣🤣 such a “manager” and the funny part is all three associates had a different story to tell. I ended up taking the material myself and ate the scam.

Quick and easy visit for home depot.
had to pop in for a new outlet and cover plates.
this particular Depot had the electrical section near the entrance to the store. Made it great to get in and out quickly

Came in with a 1.5 year old Ryobi 2300 PSI pressure washer that I had been having issues with. Dept Manager, Brian made an even swap, no questions asked. Appreciate them standing behind their product and one of the many reasons we shop there.

I made an online order with $350 worth of food and home products because i’m staying at a hotel and have no transportation. I also left a nice wealthy tip but for some reason i’m getting notifications that I need to substitute but then there would be things like the candle lighter I ordered was unavailable so the X it out as a whole. I proceed to text my shopper can you pick up any lighter and get no reply. It like the worker is being lazy not even trying and I spent a lot of money for nothing to be found or substituted. So I call the walmart online order department they don’t pick up so I called the store. A lady picks and I say Hi I made a online order and before I could say anything else about how they aren’t picking up she rushes me off and says she putting me to the other line for online orders it rang for well over 5 minutes repeatedly and I hang up and call the store again No pick up. Workers need to stop being lazy and do their job. I spent my hard earned money and was generous enough for a great tip and can’t even get a good experience. I would’ve doordashed groceries instead.
Even look at the bagging just careless. If I could’ve took my tip back I would’ve and I understand why people don’t tip.
Also he went by the name of Adrian.

Super Center
I always go here for groceries, cosmetics, etc.
They have fresh items. Friendly and helpful staff.
The store is busy all day.
Parking is little bit tough because of the crowd.

Near-by stores
Best buy
Dollar tree
Whole foods

Walmart has stopped supplying carts for customers. Push your own cart from the lot, buy only what you can carry, or just go away. Seen 8pm Wed 8/16/3023.

Big space. Friendly workers. Clean. Reasonable price. Parking available. Self check out. Easy return and customer service. Good deals.

I found the order pickup location easily enough, parked, and let them know I was there. I then sat there for an hour, watching everyone else get their orders in a timely manner. I finally looked at the app and discovered that they claimed my order had been picked up over an hour earlier. I contacted customer service who told me there was nothing they could do. After arguing with the CSR, he finally initiated a refund, so I did get my $75 back, but still, this is unacceptable.

A & N Hardware

Going to miss this Northtown business. Been coming here for years. Staff is always friendly & eager to help you find what you need. They have everything, tools. Hardware, key sharpening services & they always have that one tiny screw or unique hard to find tool. Thanks for many years of excellent service A&N!

A well stocked hidden Gem. Sorry, I just found it, and it is going out of business. But please go before the end of the year.  I think they have your hardware needs covered and now discounted. Too sell as much inventory as they can. Hurry!  Nice people and great customer service 👍.

Love this place. It’s the hardware store of your childhood - or if you missed out on the experience, the place you never knew you needed in your life. Immediate and friendly greeting, personal guidance to your request, and BOOM there it is.  The best organized chaos in all of KCMO.

Great, helpful service. Item we were looking  was a discontinued model, so we chose not to purchase. Great sale prices.

It's a shame it's going out of business. This place is great the employees know their stuff and this place is almost guaranteed to have what you need

Westlake Ace Hardware

My 2nd year in a row purchasing a live Christmas tree because of the customer service! The same employee helped me both times and this year the tree was already flocked (included in the price). What an added bonus!

I sure hope these smaller hardware stores stay in biz against big Home Depot types. Instead of walking for miles to find help, I was greeted twice inside the door by employees offering help! They also still carry good old hard to find products the big stores don't.
Man that helped me with Christmas trees was so kind and patient in the cold so long. But, he has the manners of a gentleman from Tx, lol!

This was a terrific location! One of the workers helped me get a new Ooni pizza oven and loaded it in the cart for me. He showed me other accessories and made sure I had the right wood to burn. The cashier was friendly and the store had a great selection. I'd come back here for sure.

Went there to get a drain spout but there was a discrepancy between the online inventory and in store stock. The store manager went the extra mile and called a neighboring store to check if they had what I wanted and then had the item on hold at the front desk.

Helpful staff and a quick place to stop for home improvement goods.

Conveniently located right by my favorite grocery store this Westlake hardware store has it all. Knowledgeable staff and a large selection.  Plenty of free parking and good for a quick stop. Very helpful as advertised. I've always considered them to be a bit pricey but I guess that's the price you pay for convenience and support.

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