Ace Hardware

Most helpful people ever, always greet you right away and walk you straight to what you need. Reasonable prices, I have never been disappointed. The only downside is very rarely they don't have what you need but they'll even tell you where to go.

Why is Ace such a terrific store??  I went there today needing a tiny shaft clip thingy to repair a bathroom exhaust fan.  I didn't even know its name. I was greeted as usual and showed the damaged clip to the staff member.  He took it, walked to the Aisle Of Many Fasteners, went straight to the box of shaft clips, reached into the correct subdivision of the box and produced a perfect match, as you can see in the photo.  Sixty seconds after walking in, I had the strange little part I needed.  I heaped compliments on him, and he shrugged it off.  Great service.  And my fan now works perfectly.  Awesome.

I come here frequently for their selection of nuts and bolts.  I estimate that my car is held together my 30% Ace Hardware stuff by now and growing.

They really do live up to their "Helpful hardware folks" saying, as it is never a problem finding someone to help you.

Really good customer service. Just a bit overpriced

I needed my propane tank filled and Jett was extremely helpful & went above and beyond to make sure I was well taken care of! Love this store!

I’m definitely biased as I worked at the Ace on the west side until recently, but it’s interesting how the two compare. This location on Beck Ln was seriously understaffed both times I visited, I wasn’t greeted or offered help either time, and when I did need help I had to search all over the store just to find an employee. That would never ever happen at the west side Ace.

The garden center, on the other hand, was exponentially better than the garden center at the west side Ace (sorry Xena, I know you do your best). It was much larger, extremely well laid out, perfectly organized and maintained, just everything about was just in a totally different league.

I’m sure these differences, positive and negative, are almost exclusively due to differences in management. Since all Ace stores are independently owned franchises and the one on the west side at least is very much run as a family business (not sure about the other), policies can and do differ dramatically from store to store. When I lived in Missoula, MT there were four Ace locations that had a distinct specialties – two were just hardware, one was just a garden center, and one was just small machinery like lawn mowers and such. A totally different business model. Anyway, a well-run Ace Hardware is the best place to go for any of your hardware or garden needs, in my opinion.

Love shopping here. Unmatched service, same inventory as bigger stores with great prices. Kinda out of the way from my house but I always come here when in a hurry or in the area. Love it. HIGHLY RECOMMENDED.

...The place! No groceries or buying 50 screws when you only need 2,and the helpful hardware man,or woman, is always there to help. They have the most unique things here, too. (see pictures)

Staff was very helpful and friendly. Great prices on  MUMS

Was about to leave disappointed because I couldn't find the lock I needed. JUSTIN was polite and patient in helping me find exactly what I was searching for.  My day was not going very well, but Justin's kind service definitely lifted my spirits =)

Stevenson's Ace Hardware Inc

Just had wonderful experience with delivery of appliances.
Both young men were clean,very professional,experienced and very particular of their installation.  Very pleased and hope you know how fortunate you are to have them both representing you.  Great guys!

First time in the store. Very helpful and had exactly what I was looking for and actually at a better price than the online "you know who's." I'm very happy,  definitely will become my local got to.

I placed an order for curbside pickup. Paid over $300 for my order and got my confirmation email and everything saying they had it in stock and I could pick up same day. 30 minutes later got another email saying they were out of stock and it would be at least 4 days but no guarantee till I could pick it up. Customer service said refund would be 7-10 business days and they couldn’t switch the order to another store or anything. Basically I was told nothing they could do to fix the problem within a few days. Good thing I was buying it for a birthday gift for tomorrow! The only good experience was the worker in the store was nice and tried to help.

My Cub Cadet mower was running VERY poorly and would stall in the middle of mowing and not restart until it had cooled off. I had Stevenson's pick it up and take it to their shop. Ray Perry found the issue (collapsed paper element in the fuel filter and a bad plug). He replaced those parts and installed new mulching blades and brought it back to me. It runs and cuts better than when it was new.  Very pleased with their service. Great people too.

We had a great shopping experience when buying our new mattress from Stevenson’s ACE Hardware!  Jodi, our salesperson, was very helpful and knowledgeable, and she made it very easy to find what mattress fit us best!

Walmart Supercenter

Not the retailer it once was. Hate self check out. Your prices are horrible and then have to check yourself out.Some employees are rude and very unprofessional. The employees standing around in self check talking to each other not paying attention to the customers. I'my opinion some of yours stores I visit has fallen from grace. I have family members that once worked and some still do that said  Mr. Walton Sr. would probably be rolling over in his grave to see what a disgrace Wal-Mart has become. A bit harsh but you ask for a survey. Thank you.

Indianola Walmart: Slow, sorry, unconcerned, pathetic employees. I stood in the line at the money center, for half an hour, and there still wasn't anyone to wait on me and the other customers. I walked out!!

The wait time to pick up my medicine in the drive thru line was very long. Need to have both lanes open.

It was a good visit in Indianola, ms but it always is. Only con I have is checking. They need to open more REGISTERS!!!!!! If you to to Greenville, ms I would rate it at a 2. The staff has more rude employees then friendly and that includes management. The bakery is pitiful and needs attention on so many levels!! I went to get cupcakes for my nephews bday May 28th and they didn't have any so I got a cake. Went again June 20th to get cupcakes for my sons 8th bday and they had the SAME SELECTION they had on May 28th. I ended up getting some cute fresh ones from Indianola, MS Walmart!! Greenville needs to get it together.

The ladies bathroom was unsanitary i didn't like using them.

Lakeshore Ace Hardware

All the staff is very professional and knowledgeable. Always ready to help. Every now and again some things are out of stock but on the other hand oftentimes I find things there that I don't find other places.

Lovely people ready to help. LOVE that they carry the local guy's mushroom growers box. Will be back to pick a few of these up! Will be back!

Great store. Store hours on google said 1am open on Sunday but its 1pm

They support Veterans!!! Love these guys!

Local folks who are helpful and friendly.

They are great an will help
you answer any of your questions 5 star hardware store these guys or awesome

Found what I needed for my dogs. Clerk was very helpful n friendly explaining how to treat my dogs.

Great service and respectful attitude. Thanks so much, Tamika

They had everything thing in need to refinish that I’d bamboo table

Staff is helpful and informed they seem to love their job and do it very well!

Kabelin Ace Hardware - Michigan City

the staff are incredibly friendly and helpful! my boyfriend and i went in to make copies of the house keys and we left with free samples and everyone was so kind! 10/10 recommend

The Customer Service experience here is phenomenal. Although this place is tucked away,  it's worth the find. From the time you walk in,  they are there to help. I always understand my buys and how to operate them.

Would have left a better review because the store was the best Ace we've ever been too. But when you want to ask the lady in the paint department a question, just don't. She obviously doesn't want to answer questions or deal with people. Next time someone asks something maybe be a bit nicer instead of snarky.

I had 18 screens to be remade.  I called and they said bring them in.  I brought them in 9 days ago and paid for them.  Was told it would be a week and a half.  Got a call yesterday.   Two of the screens are specialized and can’t be done there.  I understand that.  For the remaining, I was told that they do not have time and they would not be doing them.  This after  a week.  No comment that they would take longer, just no we will not be doing them as we are too busy.  They are dropping them back off at my house, but I am out of town and now have to start from scratch.  If you couldn’t do them, why did you take them, have me pay over 1,000 for them ( a fair price ) and then call a week later and say too bad.  I asked this question and received no answer.  A week ago I was excited to have a great local hardware store.  Today I realize I don’t have one.I read the response
To my review. Ashlyn asked me to call.  I have called her 15 times, never picked up. Left a message 4 times.  Never received a return call.

I honestly never dreamed I'd write a review for a hardware store : ) Not all Ace stores are the same (my fave is in Steamboat Springs, CO and least fave is in Valpo). I went in this store for paint so many times, I feel like I know the 3 ladies I have met that work that department. Also, I did a paint match of a Benjamine Moore color at Home Depot and it was not even close...less Cottage Red, and more 80's mauve, eek. They were able to get me the color I needed to match my dresser without having to paint the whole thing. Honestly, every employee has been great for all my projects AND there is an official UPS Store inside.
Plus, always fresh popcorn : )

This is a great store. Someone is usually offering to help you right away. Several areas of this store are worth noting because I think they excel. One is their paint department, which was recently expanded into the neighboring building. Another is the grilling/smoking section, which has a great variety and selection. Third is the hardware area. If you need something specific or unusual, their Hillman line is pretty extensive.
I try to shop local as much as possible and I definitely recommend this Ace store.

Love this store if I need help I get it.  Friendly staff

The employees are always very helpful and polite.

I like the service always someone available to help. I get discount offers each month an occasionally a appreciation gift which offsets the slightly higher prices they need to pay for the helpful employees. It’s my “go to” place.

I would just like to say that Ace Hardware Monticello  went above and beyond to get my product.   When I placed the order, because it wasn’t at the store, never could I have imagined the level of customer service that received.  Brad was a huge help. Always keeping me informed On the progress of my order. And actually going to pick it up when it came in.  Ace truly is the place. And Monticello Ace Hardware is where I have always gone and will continue to go for all my hardware needs.   Thank you Brad as well as the entire staff for your kind and courteous service.

Good place. Plenty of things you would never expect a small town Ace to have. They do. Help is helpful and the prices are decent. Couldn't complain. Actually saved my butt once or twice to be honest. Like I said, good place.

I had such a refreshing experience at this hardware. They knew where things were and were able to help me find exactly what I needed. Had multiple people ask if I needed any further assistance. Another cashier asked if we wanted popcorn and provided it for my son and I. Cannot recommend this hardware enough. And definitely check out their keepsakes section. So many cute home and decore options!

The staff is always very pleasant & helpful.  The gift shop is unique & has some really neat items.  😁

They are so helpful and ready to take care of your wants.

I like that we have an Ace hardware in our little town. They might not have everything but they do have the basics+ some.

Great place to boon dock for the night and very helpful and friendly people.

Store opens at 6am so expect there to be a lot of stock in the aisles. Employees are very courteous and helpful. Pretty much like an other Wal-Mart Supercenter. 4 stars only because aisles are messy and the shelves aren't presentable.

can never find anyone for help in any department. never enough checkouts open. lines backed way up. was told I couldn't go in the changing room with my 15 year old daughter because only one person allowed per changing room. she wanted me to make sure her clothes fit right. she is a minor so thats dumb.

One of the Go to stores in the north Big Horn Basin because they have most everything you could want.  One stop shopping with decent prices.

They try to push people to the self check out by limiting the number of checkers.  Now you have to wait in line to check your own groceries.  Free employee and of their own choice.

All the while a Walmart employee watching either you or their hand held device to try to catch you stealing something. Those hand held devices can lock up  a check station like it’s had an error but most times it’s to get a closer look to see if you’ve put something in your bag that by mistake or on purpose not actually been checked.

I will not stand in line to be a free employee and be treated as a criminal, so even if I have to wait in one of the few checkers, it is providing a job for someone and I don’t get treated like a criminal for shopping there.

Always busy. Lots of tourist in the summer - if you don't like crowds, avoid summer daytime visits !  If you want the lowest prices in town; example - groceries are 20% less than the competition; however, it's not my favorite grocery store. Blair's in Powell is.

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