Ace Hardware of Alamosa

As a long time customer. I often run to Ace when I need hardware. But yesterday (12/9/23) I had AMAZING service. We are setting a modular and needed to seal the foundation (ICF). Struck out at two other business and was preparing to rearrange my day. I doubted they would have anything like I was needing because they are not a lumber yard but I thought I would give it a shot before I drove 2 hours.

When I stepped in, the manager listened to my explanation of what I needed and then called an associate that had more construction experience. The employee took me to where that type of product is kept and then read labels with me until we found what I needed! He then carried the two 5 gallon buckets to the register while I finished shopping then carried them to the car for me. what amazing service! Thank you Ace for truly being the place with the “helpful hardware folks!” Turns out that is not just your slogan!

I would have spent quite a bit of time finding the perfect watering system but an employee quickly asked if I needed help and directed me to what I needed.  And then I was confused by the number of paint products available and another employee made that a simple decision.  The quick and knowledgeable staff made my day.  Thanks for a pleasant shopping experience.  5* stars!

Has a decent variety of home products and the staff is always very friendly and helpful

the lady manager is always so  helpful and friendly. thank you

Walked in, not knowing what kind of lawnmower I wanted. Walked out with the perfect one thanks to great customer service. Employee was very knowledgeable .

Batson Ace Hardware

Love this place! People are friendly and so helpful! They catch u at the door n speed up your shopping time so u can get back to fixing what broke. The place is much bigger than it looks, trust me - they have what u need.

Their card reader made an error and charges me 3 times. The lady working the counter went out of her way running off a printout to get me the proper credits. Would recommend this place.

Egregiously rude and arrogant people.  Highly recommend seeking your material and/or contractor needs elsewhere.

Abysmally poor experience.

(-)⭐️’s

So thankful for this small town hardware store. Owners are super nice and there is seldom a time where I can't find what I need. If they don't have a item they are more than happy to order it for you!

Leonard's Ace

Was there before 8:00AM. First, I always appreciate being able to run errands before work hours. Thanks! Secondly, Jolene went above and beyond to help me get the squeegee I wanted. Thank you for taking the time to help!! Lastly, the change in the store is impressive. If you haven’t visited recently, you should. Management should be commended. Wow!!

A recent remodel has turned the once quaint, local hardware store into a pleasant, one stop shop for all hardware and houseware needs; plus much more. I love the new look and feel! Highly recommend!

They have a little bit of Everything! A added extension is being finished which will havevLots more room for so much more merchandise..I give them a 5 star for the service each time I've been there for an item!

I gotta hand it to ya .m Leonard's hardware store is going through a fantastic transformation and their floor space is looking damn good. Major improvement and everything might be moved over here to there. It's really awesome to see them all busy with the areas and how the South side of the building has opened up more space and room for everything that's inside . I can't ever get tired of browsing and checking out Al the things they offer . Just wish I had more money to spend in there because I like a lotta things they have for sale . Keep it up. Y'all's ,. LoVe My ACE hardware store. Russellville Arkansas.m

They have a good selection of product in the store. They didn't have what I was looking for. However this is the first time I've been in the store. I will be going back to check it out more. The store didn't seem to be well organized. After I check it out again I may change my mind. We will see.

Walmart Supercenter

Much cleaner, stocked well and has larger aisles than the disgustingly dirty one in Burnsville. But this one also plays games. Bait and switch,  deceptive packaging, and blatant lies. I saw that this store had an unbranded plastic 9" level for $2.88. I got there and they didn't have that. They did have a similar one  for almost $10. Classic bait and switch. But I bought it anyway. I then found a 1/4" blue ribbon I needed for about $3.00. They had other ribbons there that were 2 to 21/2" for about the same price. It  looked like there was a good amount wrapped around the cardboard packaging. But when I got home it only went around the cardboard a few times. 9"! That's all there was for that thin piece of ribbon for that price! Very deceptive! I bought some plastic snowflakes for $11.62. Very high price but I've been looking everywhere for them so I bought them. The packaging said 16 but there were only 14. Out right lie! When I buy online they always give me some kind of compensation but I called the manager and he wanted me to bring everything back to the store. I  told him I didn't want money back I just wanted him to be more careful about these deceptions. I don't know if he cares or not.

No regular lanes open. Went to self checkout. Had quite a few items. After scanning all went to use gift card and it wouldn't work. Told me I had to go thru regular lane. I said there are none open! They took me to regular checkout lane had to take everything out of bags to get re scan. Got home and had none of my produce which was reason I went. Had to go to work no time for going back a second time to get what I paid for

Sick and tired of them asking for receipts, they pick and choose whose they want to check. If they are so concerned about theft then they should have less self checkouts and hire more cashiers. Employees are not helpful at all. If you need something out of a locked case, then prepare to wait 15 or 20 minutes before someone finally comes to help. The store constantly has clutter and is an absolute mess. They always have pallets blocking entire isles too. Shame on whoever the manager is of this location for allowing it to become such a dump.

Rose was very helpful with an issue we had. Very thankful for how she treated us! Believe she was a manager or team lead of some sort. Thank you Rose!

The workers there are very friendly all the time when we go shopping there their price is there for food are reasonable &  parking is easy

I go to the check out counter that has clerks. They are always friendly. I enjoy talking with them while they are getting my groceries. It just seems like the world is in too big of a hurry so I enjoy stopping once in a while to actually have a conversation with someone you don't know.

Came in the morning at 5:30 I knew they didn’t open until 6. I seen them letting customers into the store as I walked in at 5:39 they had told us we can shop but we can’t check out until 6. As I am shopping people being seriously rude. Especially the lady in electronics with dark brown hair. Had an attitude but maybe you should be communicating with coworkers. Unpleasant visit and will not be returning. I understand that you weren’t open yet but you let a lot of customers in and you had no reason to have attitude with customers.

The store was clean, I found it well stocked, organized and I was able to locate what I was shopping for. Once connected, the store associates on the floor were friendly. I saw many working the floor and had to wait longer than usual for a locked/secure item. The employee who escorted us to the check-out area with our secure item was very friendly and cheerful. The staffed check-out lanes were minimal (3), I avoid self-checkout because of Wal-Mart's lack of customer trust extra step. It is not time saving to check myself out, only to be stopped, searched and receipt verified. Whether you like it or not, it's a search. Nearly every time I use self-checkout I'm stopped to verify a receipt. No issues have ever been found. There is no real time saved if I'm stopped. Their staffed check-out employee very obviously didn't want to be there. She was just rude and appeared offended that she had to check us out. Not a good visit.

Terrible store. Store department signs on walls and hanging look like they are hand painted and make you feel like you are in a bad thrift store. Pharmacy is in the middle of the store and is very inconvenient if all you are doing is picking up prescriptions for an ill friend/ family member. And like all Walmarts the checkout look and feel like cattle runs for loading onto trucks. Staff standing around directing people to use the self checkout and expecting you to be an unpaid employee and not even receive a discount for being a cashier ad bagger. You will be accused of theft as you leave the store because you are asked to show your receipt even if you have a human cashier work for you and ring up your purchase. Being asked to show your receipt means that they suspect you stole something and if you are not being accused of theft it is a violation of your right to privacy. Ask if they are accusing you of theft when asked to show it, when they say no ask why they need to see it then. And continue on your way out of the store. Terrible business practice by a conglomerate that buys poorly made products at the lowest price, sells them to you at incredible markup and considers you a thief when you leave their store.

Overcrowded, 10 or more employees in various points around the front of the store chatting and telling customers to use the self checkouts, 1 cashier with 6 customers in line. I was directed to use the self checkout and replied "why I don't work here". Customers enter a narrow maze system to scan, bag, and pay for their items themselves. It looks like livestock on a farm. And when you exit there is an employee that acts as if every customer is stealing, because he asks to see your receipt and checks what is in your bags. When I was asked for mine I asked him "Are you  accusing me of stealing something?" He said "No we just like to make sure everything was rang up correctly." Asking to check out receipts and items is accusing us and the cashiers of theft.

Steamboat Ace Hardware

Often visit Ace Hardware in Steamboat and thoroughly impressed. The staff are knowledgeable and quick to help, saving me both time and guesswork. Whether it’s home improvement or just a quick fix, they’ve got you covered. Leaving the store, I felt more empowered to tackle my projects. A well-deserved five stars.

Ace is pet friendly, our dog Jazzy is always running to get treats from Ace. They have a wonderful dog section and all the staff pet her and hand out dog treats. Ace also has a wonderful selection of local items if you're looking for a gift. They offer free popcorn and coffee. The staff is friendly and very helpful when looking for specific items.

Alex was super helpful and went above the ordinary, to help make sure we got the items for our home fix. Much appreciated and great selection of home goods.

They carry the products we love but sometimes don’t have the selection we need.

Ridiculously high prices, verging on obscene. If you don’t mind paying two to three times what you would pay over Lowes retail prices this is your place. They should at least give out free Vaseline at check out.

Some of these comments are quite.... Asinine! Never seen so many miserable people before. This Walmart isn't even bad, but let these folks and I'm noticing who is saying it most or calling it "Ghetto". However, I won't even go there.

You'd think having police in the store would be welcoming, but folks complain. Items are locked up because well stores are struggling with theft. Doesn't matter where you go. Certain things are locked up because they are high theft items.

You're spending your own hard earned money, but get upset that you have to utilize self checkout?? I'd rather use self checkout and go about my day!!! People saying "I don't get paid to bag my own groceries" sound like a 2 year old throwing a tantrum. Artificial intelligence is taking over so you may as well get ready and or used to it.

If a store is messing blame the customer! The employees aren't doing it! If one or 2 people give you a bad experience don't blame the entire store! Some of you don't need to come in public at all because you're so unhappy within yourself.

Common sense isn't so common now a days and customer service isn't what it used to be because the CUSTOMER doesn't appreciate these folks. I wish I could comment on some of these reviews because Jesus! People are so..... Selfish, rude, play the victim and more or just rode the short bus growing up! Some of you need to GET A GRIP, GET THERAPY, STAY AWAY FROM THE PUBLIC OR ALL THE ABOVE

Ordered for curbside pickup and it was ready quickly. Got to the pickup location and it took an hour to get my order out to me. The app had wrong numbers listed for parking spot options and also kept refreshing to make me say I parked and where. I'm not sure if that's the cause of the long wait times or just poorly organized system. Finally, after several tries over 30ish minutes, someone answered the phone that's listed to call instead of using the app. After I spoke to someone and they said it should be soon they came right out. So again i feel it was the app screwing things up. Anyways, just FYI for people picking up at this location.

Everytime I go to this store,,it feels like I'm going to a party,, the store is so alive with people,, the service is hardly friendly because most retail stores are struggling with maintaining security from theft,, the police station is in store,, and there presence is felt,, which makes for a pleasant surprise and experience

Excellent staff/service.

Enough self check out kiosks to avoid long lines.

Staff at the Returns and Money Center were great with providing service.

I thought pretty much anything someone would need (or an alternative product) is available here.

I had a fantastic experience while shopping at this store, as they offered a great selection of items. Below, I will outline the pros and cons of my experience:

Pros:
The store had a considerable number of staff members who were exceptionally helpful and friendly.
They offered a wide variety of items at affordable prices.
Cons:
Insufficient staff was available at the registers. While waiting in line, one register informed me, "Bro, I am closed. Go to another line." Only a few registers were open, with the majority being self-checkout stations. As a result, all the open registers had excessively long lines. It felt as if it were Black Friday, despite the absence of online sales. Considering this, I would suggest visiting a different location where you can check out more quickly.
Overall, it was an interesting experience.

One more point: I observed that a police car was stationed near important locations such as stores and banks. I believe this is done due to security concerns.👌

Gypsum Eagle Ace Hardware

Shopaholics are us…yes I frequent here often for various needs. Today it was extension cords for my diesel trucks for the heating blocks. And then I saw a cool little gadget because they put them near the checkout….it is now in my truck!

Hands down the best Ace Hardware in at least a 50 mile radius, but that’s also probably because they’re one of the biggest. That aside, the employees are always cheerful and happy to help, and all the merchandise is well stocked and well placed. I always catch myself picking up way more than I originally intended. Worth a stop if you’re thinking of making the longer trip to Home Depot!

Walked in thinking I knew exactly what we needed. A chain and some gas, how hard could it be? Rebecca was friendly and courteous even though we initially refused her offer for help.
As I got back to our truck I began to place the chain on my bar, only to realize it was not the proper chain. I then had to swallow my pride, walk back inside, and seek out Rebecca for further help. Let me tell you, this wonderful lady has a plethora of knowledge and explained to a T what I needed, why, the measurements, and the difference in different chains. We were humbled by her customer service and superb knowledge in regards to chainsaws. Need some help? Find Rebecca, she knows more about chainsaws than you, regardless how long you been cutting for.
Will gladly drive over an hour for this experience again vs the shops local to us.
Keep up the Stellar work Rebecca! You deserve a raise. 💯🙌

I called ahead to check if they had the paper weed and leaf bags. She not only happily answered my question but told me the location of the item. Everybody is friendly and knowledgeable in this Ace Store. I highly recommend them.

Well stocked clean store with friendly helpful staff. Quick and easy trip to find what I needed.

Ace Hardware

It's a great place. They have a verity of merchandise.

a little bit high pricing wise but it saves you the trip to the nearest major home improvement store, the selection is limited but they have wonderful people working there who will go out of their way to help you.

Very friendly got what I need as well tires getting order

My family and I are fairly new to the area, and ever since I've been going here Mr. and Mrs. Tippin have been great to deal with.

Went in looking for apart they found it no problem whatsoever very friendly staff well knowledged

Menards

Poorly run store and poor customer service.  A week prior, I bought about a dozen small metric bolts and washers and after checking, they ended up being the wrong size.  After entering the store, I went to the customer service desk with the bag of bolts/washers to return.  The Service Desk employee did not greet me but just scanned all the bolts/washers and said he could not return one of the bag of washers.  I asked him why, he shrugged his shoulders and handed me a store credit voucher.  I asked for a manager to see why they could not return the washers.  I stepped aside and after around 10 minutes, the up front manger came over from checkout area and waited on me.  After going through the computer, she figured out they did not scan one bag of washers when i checked out a week prior.  I said not a big deal, but the customer service employee did not want to figure out what happened and just stood there and smiled while the up front manager helped me.  After she went through and figured out they checker made a mistake a week prior when i got checked out.  She had to leave abruptly after being called on her radio, so I asked for a store manager to file a complaint against the store employee at the service counter.  I expressed how important it is to check people out accurately and that is important to greet customers when entering and leaving the checkouts.  I wasted a half our over 79 cents plus tax.  The store manger did not seem all the interested in what I had to say, but did listen to me.  I want to tell management, no worries, i just got a COSTCO membership and will not be shopping at Menards as often going forward.  I used to be a weekly shopper of Menards, but no more!

has all the hardware, home improvement, outdoor supplies, and more.
the mulch and other outdoor garden supplies here have good prices and the employees are helpful and knowledgeable in directing you to the location of the items in the store (helpful since its a large footprint with all their items and easy to get lost)

Early Aug of 2023, I purchased black cabinets(9 total), or at least that's what I thought I had purchased for $3500. When I picked them up and got them home, I had 8 beige boxes and shelves and 9 black doors. I immediately called the St Ann,Mo store and spoke to Richard( the consultant who sold me my order. I explained how I didn't get what I asked for nor purchased.  He goes on to tell me that I needed to purchased several items to make the cabinets look black😳. I said that wasn't discussed or mentioned to me by you at the time of purchase. I had to make 5 total return trips to Menards because I was missing items to complete my cabinets or the wrong part was ordered.
I asked several people at the store if I could get some kind of monetary compensation since I'm having to pay someone( TOTAL OF $2000) to keep returning to my home to finish working on the cabinets. Everyone kept telling me no but I can email customers service.
So I did email customer service and was placed in contact with a guy name Ray responded with this.." It's my responsibility to check all items before leaving the store". I said and it's the consultant responsibility to make sure that I'm adequately being charged for the correct items in which i ordered. He then said there's nothing that can be done as Menards has the lowest prices in town.  I stated that I was being brushed off and wanted to speak with a manager or higher up.  He stop responding to my emails. So rude and unprofessional. To know this is how Menards allow their representatives act towards customers is sad!
I am a first time homeowner and decided to go with Menards because they had the fastest turn around time on cabinet delivery. But knowing what I know now, I wish I kept my $5500. I felt taking advantage of. I won't recommend Menards to anyone. It's sad this how customers get treated when they spend their hard earned savings/ money.
Sincerely Disatified Customer

Went there yesterday to get paint and although the person helping me had a good enough attitude, he was not very knowledgeable on how to get the paint the color I wanted. In the end he eventually got it, but I waited 30-45 mins for a can of paint with 10 mins, of me waiting for him to figure out what the person ahead of me whom had been waiting for a while per her complaint, wanted. Other than this experience, my experiences have been nothing short of great at this store. I was at the St. ANN location. I will definitely be going back because I found the perfect light to hang in my new closet. The hardest part is choosing which one to get!

The cashier Bridget was very nice, pleasant, and cordial.  We talked about Hollywood movies while they tried get my store-credit voucher to work.  Her personality made up for the customer service manager who wrongly assumed I was trying to use a voucher twice...  I hope that one was just having a bad day.

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