Brothers Ace Hardware

They're handy being right here in town and almost always have what I need without having to go to a big "box" store.

The manager in the Dept for tools and lawn and garden. They had a craftsmen wet dry vac advertised for 99 with 20 off with rewards card. First he didn’t want to open to check to see if it had the attachment that I wanted. Which it did. At check out rang it up for 99 dollars. Would not try and offer discount. Walked out probably list my business I’ll go to Ace in Charles City. He got an attitude immediately.

Brothers Ace Hardware in Clear Lake Iowa is the best. They have a little of everything. The employees are great and very helpful.

I've bought a chainsaw, pet food, plants and grill there, in the last year or so.  Staff helpful, as well.  Worked out great!

Love the store. People are just not friendly!

Prairie Grove Ace Hardware

Ordered an item online, drove down a few minutes later, and they had our order ready for pickup. Sign up for rewards because they will pay off for great discounts. Stop on by and shop locally whenever possible.

This place is like stepping back a couple of decades in time, and I mean that in the best way. Good selection of merchandise and good old fashioned customer service.

True customer service. They ask if you need help finding anything and will walk you to it. They have a great selection and the new owners and the staff are friendly and helpful.

Probably my favorite store on the planet. If they don’t have an item you probably didn’t really need it. The staff makes you feel like family and are knowledgeable about their products.

You know, I never thought I’d say this about this place but I am. The help flat sucks, aside from the owner few people know anything in this place and they don’t care about helping you either. They have great product selection, but if you can’t help yourself then you’re out of luck.

The Home Depot

Best customer service experience! Elisa did above and beyond for me, showed empathy to my situation, took ownership and did a follow up. She tried several ways to find a solution for me and made sure I got my order after having a hard time placing it as a will call in the store. She even came with some help to help me load my items to my car , and  offered a hug which I really needed. Elisa, thank you for taking the extra mile for me. I want to express my thank you to Sophia too. She shared tips based on personal experiences, provided needed information on tool rental and showed empathy. Thank you Sophia for the water bottle. I truly needed that in that moment.

DO NOT BUY CHRISTMAS TREES HERE. For the past two years I’ve gotten a tree here and I’ve watered them immediately after getting them home and they are already dead and don’t take water. None of the trees are watered at Home Depot it’s very obvious, will not make this mistake again

The paint employees at this store were very helpful and friendly. The line was very long but the two employees worked very quickly and got through it while answering all my questions. Would rate 5 stars but manager Isa was rude to the employees and customers while I was there and it was a bit off putting. She very loudly yelled at them and told them they should be in the isles stocking shelves when there was a very long line and only 2 of them there. A little embarrassing and feel bad for the employees. 2 stars for Isa, 5 for employees.

Terrible coordination with 3rd parties they work with. I have ordered a garage opener and they have lost the order for more than a month. I had dozen calls with their staffs and the 3rd party installer. The 3rd party installer company never picks a call and all calls go to voice mail straight. After 6 times no responses after voicemail I started wondering if that company exists at all. Homedepot did nothing but telling me that they will have someone contact the installer and call me back, then there was no follow up- which happened 5 times straight. I spoke two store managers for another five times and nothing got escalated and no one followed as they promised they would. I asked the order status or tracking number to see if the part was actually delivered to the installer. HD says they don’t know it. What kind of customer service is this? They just sold a part that nobody know where it is and had me pay $$$ without any deliverable.

The delivery company HD uses is awful! It's such a nightmare, they are ridiculous. They stole my fridge which I requested to move to the garage WITHOUT MY CONSENT. They also did not install my new fridge. I had to hire a professional plumber to do it and pay extra money on the top of what I paid. The store manager at Boulder was very helpful and nice to interfere and resolve the issue. If you wanna buy from Home Depot, just pick it up. Don't use their delivery service.

McGuckin Hardware

Had the 4oz isobutane fuel canisters that REI did not. A really cool place with quality items, a little bit of anything you could need and nice folks too! Definitely not your average hardware store!

Been coming here for decades, hands down the best hardware store with the best service. Today, like always, someone asked me how they could help within minutes of stepping into the store. The good folks here also know what they’re talking about unlike the big box discount stores. Please keep the tradition going!

7/4/22- I'm not sure if you should call this place a hardware store or not. They spend more room on socks then they do for kitchen or bath features but together. This is more like a store of the random. If you are looking for something specific they may not have it but you may just see something you want in the toy section. They even have a school supply/office section. They also have a pet section that is bigger then most grocery stores have.

This is the most amazing store for service and range of products.
Here is the list of items I went in to purchase:- Mortar and Pestle, Distilled water, Gas for barbeque, Food Scale - guess what ? They had everything on my list!!
I friggin love this place!!

Pretty disgusting that the staff here continue to sell a product expired by months…this was purchased 10/24/23 product expired 4/15/23.

*they responded on 10/25/23 claiming they check inventory every 2 weeks but there is no way they actually do considering my friend purchased the same product months ago that was also expired, a company full of liars and I will never spend my money at this store ever again. You’ve just made a lifelong Home Depot customer out of me.

0 out of 5 stars is appropriate.

Branson West Hardware

Great place to do business.  If they don't have it, you don't need it!  Friendly, helpful, knowledgeable staff.  My go to place for all the projects around the house.

Tend to shop here quite frequently for work. They have a vast array of products from plumbing supplies, tools of all sorts, lawn and garden products and a full service paint center. Highly recommended for your home needs. And as a bonus ask for help because they know how to help you find what they need.

This is the place !!!! Great service  they need to have these employees  train other stores especially Wally world thanks

Always get what I need with the help of the employees... very handy and helps save time..

This is my go to hardware store. I’m constantly surprised at how complete their inventory is and how quickly I can get what I need and out the door.

Always well staffed with folks that are both helpful and friendly. Polar opposite of the big box stores plus I’m happy to support a smaller franchise business in the process.

Moore Lumber Ace Hardware & Paint

I needed to work on my chicken coop, which included installing a shelf, a roost bar, mounting a heat panel, and insulating the building. I went into this Ace with a vague idea of what I needed and a very rough sketch.

I was immediately greeted at the door by the employees and asked if I needed help. I explained my project to them and Dave K jumped on board to help me. He took the time to walk me through the store to make sure I had everything I needed for this project. He made very educated recommendations as to what I might need without being overbearing. I really appreciated his assistance with this project. Because of Dave’s help it turned out way better than I could have done on my own. My chickens are grateful.

I have been in this Ace several times since moving into the neighborhood and I have had a great experience every time. The employees are consistently knowledgeable  friendly and helpful.

Poorly implemented point of service systems mixed with poor management lead to inability to make a purchase. The employees were great and helped me find the electrical components I needed quickly.
The problem was checkout. The system flagged one of the items as not being in inventory and locked up the system until a manager reviewed and entered their credentials. Problem is that there was only one manager on duty and they were sequestered in the office on the phone and would not respond. After 5-10 minutes of waiting, during which the cashier tried multiple times to get the manager to override, I had to walk out with nothing. This was incredibly disappointing for a place I have been frequenting for two decades, and I felt bad for the cashier who must have been very embarrassed.
Technology is great - I love it, but poorly or partially implemented technology can make life a living hell, especially when mixed with management that doesn’t seem to value customers. I did try to give them the benefit of the doubt, but at some point you ask the person on the phone to hold and you take care of the immediate, in-person issue. Better yet, you have a delegate who has been trained and authorized so that you don’t become the bottleneck. I thought that maybe it was a critical call, but after I heard something to the effect of, “hey princess” drift down from their office I began to strongly doubt the criticality.
Unfortunately, now I don’t have the supplies I need. Thankfully though I don’t have to go too much farther to find another place that has what I need. This experience has inconvenienced me today, but the most unfortunate part is that I will now think twice about going here and may choose a location that has been more reliable, even if it’s a little farther.

Horrible customer service!! Sold me pellets 3 months ago. Still don’t have them on December 1st and ZERO ETA!! They lied and blamed the manufacturer but I called the manufacturer and they have been sending trucks. This whole pellet delivery is a total joke. They’re the only game in town for quality pellets and they just don’t care!!! So frustrating I’ll drive down to Denver before giving these clowns any more money!!!

I like this Ace store a lot more since the renovation. While they cannot compete with larger stores in terms of sheer variety, they definitely have a great selection of key essentials. The staff at this particular branch is also very helpful and friendly. My only wish would be that they stayed open until 7pm.

I really like this store, and I prefer shopping locally over going to the Big Box. In particular, I recently had an issue with a large expensive item, and they bent over backwards to rectify the situation. After reading other comments, I disregard most of the negative critiques. Lots of whining over trivial matters. Yes, their parking lot is a bit tight, and maybe their prices are a tad higher on some things, but they are always my first stop, and they usually have what I need. SHOP LOCALLY!

Evergreen Ace Hardware & Paint

Employees here are grouchy. One time a woman was playing violin in the parking lot. Just sharing her skill and positivity. As I walked in, one of the employees (a lady in her mid 40s) came out and started yelling at the musician. Made me turn around and leave. Be kind to others.

Now I know why they call it the friendly place...and free popcorn to munch while shopping!

Erroll helped me yesterday with a trailer chain.  He was amazingly friendly and helpful.  Great service!

In every area, this hardware store is outstanding.  All the staff (cashiers, floor personnel, store manager) are engaged, truly happy to help and be there in the first place, and aren’t done until the customer has exactly what is needed.  And that goal isn’t simply pointing you at the requested item and moving on, it is directing their complete attention to each and every customer.

The store may seem small at first, but as a maintenance person, I see depth in all the right areas, and very broad in scope.   Without question, this is my go-to hardware store, especially when time is tight and I have to make the right call about who will have it.  This store does and will have the hardware I need.  I should also add that in my experience, Ace-branded merchandise, though sometimes more expensive, is superior to on-line or big box offerings.
In a word, you get what you paid for.

For me, this store reminds me of how exceptional and important well-run locally-owned small businesses are, when owned and run by people who have expertise in their field (here hardware), and who train and treat their employees with respect, all of which results in an enjoyable, completely satisfying and successful visit every time.  This place is the real deal.

Everything is super expensive, but they do have some hard to find stuff.

The folks working there were super helpful with sending out my UPS package, the young man working up front even held the door open for my son and I to walk in. Overall great crew and I will be shopping there way more often.  Awesome place.

Great customer service! Has almost everything you need but it's a little pricey, you do pay for the convenience

Was asked by several employees if I needed help. Nice not having to search the store for somone to ask a question.

I needed a micro screwdriver for my laptop...  Linda is a godsend she walked me up to the front and grabbed a few options for me and help me go thru sizes...  Turns out the one that I need was a 4in1 for $3!!  I recommend you ask for Linda for anything you need in there... she was fantastic and really turned around my overall experience today.  Thank you Linda it fit great, laptop fixed!

Harbor Freight Tools

I have never been in a Harbor Freight before, but I will definitely be returning! The staff was super friendly and helpful and the store has lots of interesting things at a good price! And in case anyone was wondering, the $5 electric fly swatter works great!

We love this place! Great prices. Loved the Black Friday sales. Lots of staff to help you find what you need.

The current manager on my last visit on 15/8/23 is the most helpful person l have yet to meet, l have been there several times & every time he gives me knowledge on the tool or item l need & doesn't try to sell me the more expensive item that does the same job!
Kudos.

Their return policy states " if your not happy for any reason return the item within 90 for refund or replacement" failed to mention they'll charge you a $200.00 restocking fee if you buy an item that costs $1000.00. Even though the product doesn't perform as advertised and you don't want a replacement.. Might disclose that before you sell.

Clean store, great selection and helpful staff.

Florissant Ace Hardware & Supply

Not the biggest ACE Hardware I've ever been in, so selection of some items can be limited, or non-existent. Being a local resident with the next closest shopping option being 20 mins away, it can be frustrating when they repeatedly don't carry what you're looking for, or are closed altogether, which brings up my last point. Hours of operation. I don't have enough time to make it to this store before they close during the week, once I'm off work, which leaves only Saturday and Sunday for me to visit. Sunday they close or 3 or 330pm. The staff however are all absolutely wonderful and very helpful. Longer hours of operation would change my rating to 4 stars by itself. A bigger store with more items would make it a 5 star rating.

This is the best Ace anywhere and we have been to Ace in many locations. So Chill with great prices. Employees are the best. They only charge you for propane used. No flat fee. Wood bundles are huge and less than $6. Our favorite Ace of all time.

So glad we have an Ace Hardware here in Florissant.  And every time we go in there the folks are always so nice and helpful.  This place definitely makes our lives easier living out here.  Thank you all for helping to make things easier just by being in our town.

How nice to have this store in the location it is. Very friendly crew and cashiers.

We were on our way from Portland, OR to NJ and passing by this small town  looking for propane to refill the RV. This place has what we need and the staffs were extremely friendly. We got the LP refilled in no time. Continue our trip to Mueller State Park. BTW - those golden aspen trees are so beautiful.

Best Hardware Store services

Retail & Franchises

Industries

Partners

Resources