Dormimundo

With a great location!
Excellent assortment and great attention.
Enough parking.

The attention is terrible, it seems like they are doing you a favor. As a suggestion, go to another place where you have good treatment and service attitude.

Very good attention and they have a special bed to detect through the computer your ideal mattress depending on your weight and your needs they should try it they do not lose anything

According to them, they are at a 50% discount but those are the market prices, that is, who is going to buy a mattress for 32 thousand pesos??!!

Excellent atention. You can try the mattresses. The sellers are friendly and very patient so that you can choose freely without pressure as you like.

Excellent service, great advice, they carry out a study to select the best mattress according to my needs.

Good service, they explain the materials of the mattresses and they have a section system.

Very bad service, they think that someone knows about mattresses, especially the person who runs the place.

Good service, but unfortunately their prices are excessive compared to other places.

Weekend with additional discount on sealy mattresses..

Walmart Supercenter

Have no problem shopping Center Store (dry groceries), but Produce and Meat are subpar and challenging to shop if you are quality focused.

It's a Walmart. One can expect a total lack of customer service. Long check out lines because the manager is to busy doing whatever to see the lines of people waiting to spend their hard earned cash. One can always expect an adventure in viewing human behavior. Go on in the show is always on at the home of mediocre is good enough.

The new fraud program they are using is beyond frustrating. Since before the holidays I've been attempting to make purchases and ealmart keeps canceling due to suspicious activity. I've called 4 times after 4 cancelations and each time I'm assured it won't happen again and I'll be able to complete my order. I attempt again after their recommended wait times and still the rider gets canceled. I've contacted the credit card I use for each of these purchases and they show each time the order is pending so its not in their end. It is specifically earmark canceling. And then I have to wait 10 buisness days for the charge to be released from my account as a result EVERY SINGLE TIME. They said their "highest level of managment" in the fraud division would email me two attempts ago. A week went by and nothing. This time (the 4th time) they told me in 1 to 2 hours the "highest level of managment" in the fraud department would call me to verify my identity so this doesn't happen.... hours later still no call. Unbelievably irritating.

I had to make a return/ exchange for a car battery charger, the charger worked fine I just needed a portable solution and the one I purchased needed to be plugged in, so I checked their website before making the trip to be sure that they were opened, (I get out of work a little late sometimes). I was happy to see the website indicating customer service closes at 8:00 pm. I was in line at the customer service desk at 7:55 pm and I was told no returns because they close at 8. My issue is this…There were no other customers ahead of me and I had just one item to return. I totally understand when a customer walks in last minute but if the doors are open and the website hours are listed, you should serve the customer until closing time. Why not just make your hours close down at 7:30?  So any way, When they said “we close at 8”, I commented that it wasn’t 8 yet. The 3 staff members just laughed at me and basically told me tough luck and one actually said “better luck next time” it was Pretty humiliating actually. I’m sure I won’t be returning to this Walmart. And I will be telling everyone I know about this experience. I feel like they could have just told me they had to close down early for whatever reason and not make me feel like I was an idiot for thinking if I get there before 8 I’d be helped.

The Delivery driver I had Moez Messaoudi was an unprofessional Scary aggressive POS and Should Not be delivering peoples groceries. Walmart should Guarantee their customers safety. This man is a “Death to all Americans” type. And He doesn’t belong working with people! Do better to Screen these Delivery people.

Dormimundo Sucursal

It's been 1 week since I bought this pillow at Dormimundo, Anillo Periférico Boulevard Adolfo Ruiz Cortines 3232, Jardines del Pedregal, 01900 Mexico City, CDMX. Its size has reduced by 30% and I have terrible neck pain. It's the BEDGEAR 0.0. from $2000.00

Good branch with friendly sales agents with empathy towards the customer. To buy you have to take advantage of the discounts when they have them

Terrible service, the manager is a grumpy guy who follows you around the store and is unhelpful.

High prices compared to the quality of merchandise

The prices are excessively expensive, the lady who serves is rude and inattentive and we found her lying down.

Excellent material, very well made, there is something for everyone. The bad thing is that they are very expensive.

A perfect place to purchase a mattress with a wide variety of mattresses according to your budget.

The mattresses and their promotions are very good, although I feel that they inflate the price too much...

Very good service from the staff, they explained everything to me and showed me the products according to my needs, very affordable prices

I liked the seller's attention and they make good recommendations based on your budget

Terrible attention!!! They don't even answer it on a good day, learn that you bring money in your wallet, not in your clothes.

It is falling behind. One of the most emblematic places in the area, due to its history, this mattress store is lagging behind, both in prices and in assortment.

I ignore the door security people. once you pay, legally, you own it, and they have no right to check anything. They should stop self checkout if stealing in that store is an issue. Pay people a living wage, and you would have plenty of cashiers and wouldn't need self checkout. F off I paid for my items.

I've lived up in the area for a year now. I shop here every week. The store is bright, clean, well stocked. The people are very friendly. I love doing the Self Check Out & seeing Linda & Sharon there. They are always smiling, helpful & super friendly.

There is a gentleman at the service desk that has a ponytail and the worst customer service skills I've ever witnessed. I watched him swear at two customers for simply requesting assistance. Why they would employ this man and allow him to be in charge of the service desk is beyond comprehension.

Taking a shower before work should be mandatory. A few of them look well unkempt and stink. One girl was so terrible that worked there I had to walk away. Have some self respect.

Their online shopping and curbside pickup is the perfect tool after a long day at work.  The wife does  the shopping online and sends me to pick it up on my way home from work.  Normally time from parking to delivery is about 5 minutes and most of the time it can range under 5 minutes.  The delivery staff is amazing and very polite.  Thank you for all that you do in all kinds of weather!

Very good attention from the saleswoman, they give you the recommendation of your mattress according to your physical characteristics with a computer questionnaire. High prices but they give a guarantee of up to 15 years, which is compensated, there are also sales of pillows made to measure for you of excellent quality. There are months without interest with some cards.

Good service and a good place to choose the mattress of your preference from medium to high range. I gave it four stars because you have to leave your car on the street although on two occasions I went I found parking without a problem.

The salesperson Martha is very kind and patient, she explains the characteristics of each mattress model very well, you can also try them and she does a computer test to see if you need a firm, medium or soft mattress 🤔

Not a very good option without going for a "to-go" mattress.

Terrible service, I had to see how they gave bad treatment to people who looked humble, saleswomen do not have to discriminate.
Or is that how you train them Dormimundo??? 🤨🤢🤮

Dormimundo Parque Las Antenas

Good service, very high prices, compared to online, very good quality mattresses

Excellent prices.....I bought at the good end.....I was satisfied with my purchase 🥰🥰🥰......that's right.....I'll just tell myself that I didn't like it very much so tell us, at enter, the vendors see you from top to bottom 🙄🙄.....until you take out the card they change the deal.....well......what do we do to it 😒😒😒

Sales area and customer service are fine, but not so in the delivery area, I had to call 1 day after the established date to ask about my products and otherwise they would never have arrived because they made a mistake in the area Warehouse, please pay more attention to the person in charge of this area, very bad!

Excellent service from the store to the delivery of the product.
The seller is very attentive and willing to give recommendations and the workers who deliver the product are very friendly.
The product arrived early and on the agreed day.

Great variety of mattresses and still a very good price for the discounts that exist.

Very good service from the manager and the mattresses are of quality, yes, they are also somewhat expensive

What a pity that when paying the total of the product you are forced to wait 15 days for delivery.
The staff is very insistent, just wanting to offer and show the mattresses at the entrance of $14,000 pesos... I thought they didn't have a variety... but when I insisted 😒😒😒😒 they agreed to show me the other products on the top floor...

They did not respect mattress Wednesday
Their offers are not true and this advertising is heard on the radio

Excellent service and plenty of variety, if you are looking for a mattress it is the best option for variety and price, it beats Liverpool, Palacio de Iron, Sears, Sam's, Walmart... Take the time to research well what type of mattress you need

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