Lowe's Home Improvement

KITCHEN - If you are looking for a kitchen remodel, look no further than working with Michelle Porter at Lowes in Dover Delaware.
Michelle did a fabulous job designing our new KraftMaid kitchen Cabinets; Cherry wood cabinetry with a Chocolate finish. We love our new look, here is a picture of the work in progress, hopefully it will wrap up in the next 10 days.
Michelle is a pleasure to work with and she know how to get you to the finish line with everything you want in your kitchen!! Thanks so much Michelle for all your efforts - we love our new kitchen and so does everyone that stops by to get a glimpse of it too!!!!

I would like to **commend** Wayne (sorry, forgot last name -euro origin) for the OUTSTANDING customer service that he provided my husband with,   purchasing a gas grill.  Last month we were in store, and saw a grill that was on sale. We were told we could not purchase the last model. Now, that is really strange. We were told that there were a few left in Middletown DE, only to arrive and learn that NONE, were available. I give this 2 STARS. At least the reps tried.  Seriously, though. I know about inventory, but these are large grills!  (plus this ended up being a 3 hour tour, a 3 hour tour....as we are in MD.)

The 5 STARS goes to Wayne! He took my husband's call the next day - and listened to the 3 -hour- tour -bummer- story. (Not going into all the details.) In the end, he found a nicer grill, at a better price, and put it aside for pickup.  He really went out of his way to take care of us. The next time we are in this store, we are going to look for Wayne - lol, said my husband, also named Wayne.  Thanks Sir. You know who you are!

Your lumber area is a MESS!! I am disabled and couldn't get down most of the isles, they had lumber carts in the middle of the isles making it impossible to get thru. Not a single employee was helping. Lots of employees but no one offered help? I did find the lumber I needed but I had to struggle getting the item into my cart. After going thru the other part of the store looking for, still lots of employees but no one helped so I went to check out. Then you had NO one checking anyone out, just some guy who stood in front of mt cart, so I asked if he would check me out, he had an attitude and again blocking me from inserting my credit card! Totally disappointed!!

My wife and I ordered new kitchen appliances through this location and Domm has been amazing and helpful since we began. We were new homeowners and she was very knowledgeable and happy to help us. We’ve had a few problems and had to return and exchange some of the appliances and everyone we have dealt with with has been friendly and very helpful. Tonight we were once again helped by Domm and Lamarr and I wanted to shout them both out as they were both extremely helpful in exchanging an appliance we ended up not having room for another. Would highly recommend going here for any appliance purchase.

I have been shopping at Lowe's for more than 30 years and I have never been treated like I was today by a person at the customer service desk. I wanted to speak with someone about purchasing a lawn tractor, I asked 4 times before the young lady stopped arguing with me and got someone else to help me. I still bought the tractor after a very nice young man answered some questions for me. I am just extremely disappointed in the service at the customer service desk. I do know her name but will not drop it here. People working with the people need to have patience and manners.

Sleep Number

LAURA THE MANAGER WAS SOO HELPFUL AND knowledgeable..  Went well past the above and beyond mark for customer satisfaction.  Helped us with warranty issues on our bed and showed us how to earn extra points and products by using the apps.

Got a bed here a like 2.5 years ago . N now the air chamber is deflating. When I got the bed the sale  person told me that if that would happen it would be replace at no cost . Now when I call in they are telling there is a charge of $560 plus shipping to replace it . When explaining to the case manager that was not that I was told by the sale person , she became rude n loud . When I asked her to get a corp complaint number or her supervisor. She just became more loud & rube . Then she would mute her self for a few minutes,  ( maybe hoping I would just disconnect the call. She told me to just go back to the store . When I explained the store had told me to call them , she just wanted to end the call . At this store I went in and explained my situation and they told me yes the sales person lied but we can do anything about it . Just to go back n call the 800 . So my suggestion is dont buy from this store , dont buy the bed cause it not high quality as they claim , cs is non existent. They seem only to smile n false promises till they have your $$. Even so it seem that the deflating bed is an on going issue with then . They dont seem to want to address the issue when customers contact them . So even call after they left a response on my review . Update to my original review . N again I cannot recommend this product or company to any one . Its just really a over price air mattress that will end up costing more . ( a money pit) till you get a different brand .

My customer service representative Laura was professional, friendly and knowledgeable. Laura was very informative and helpful in purchasing my new bed! I would definitely recommend.

Laura was fantastic.  Friendly,  knowledgeable,  excellent customer service.  Highly recommend stopping by to see her.

Laurie was very knowledgeable and helpful in assisting us to make our decision.  She did not pressure us to make a purchase and we ended coming back 2 days later to purchase our new bed from her.  We love our new adjustable Sleep Number bed and recommend Laurie and the Dover, DE location.

Seldom has what I’m looking for. Hardware department is sparce on inventory always. Drawers empty or disorganized. Graded bolts hardly available. What they do have? Has shoulders on the bolts. Useless for most applications. Nice people but again most of the time? I leave without finding what I needed specifically. Asked for taps for steel? Oh you walked past it! Again missing basic inventory always.

Miss Mitzie is outstanding and super helpful and friendly to the customers.  Also very smart and efficient at the checkouts too!  Keep up the great work attitude and nice smile too.

Waited for 20 minutes for help trying to looking at thermostats that were locked up. Saw the one I wanted up high on their shelving unit and climbed to retrieve it myself. Went to customer service to complain but after waiting for 15 minutes and no manager showed up it became clear the leadership is the downfall of this establishment. What a joke. While the call was going over the intercom for 20 minutes plus requesting help at the thermostats there were also calls for paint and power tools going unanswered. Camden Lowe’s must be a self service store, the employees are just there for stocking shelves I guess. Taking the ride to dover to hit home depot is well worth it

Return clerks aggressively tried to charge an extra 20% restocking fee after 3 days of the order date for small standard non-custom fixtures and items, even though this was not listed anywhere on the receipt, Lowe’s item webpage, or refund policy online. Especially unreasonable as the order took 3 days to even arrive, and I made the return the very next day after I received the items. Will avoid purchasing from here in the future.

As a realtor, I'm always going into homes and seeing these really cool DIY projects that I simply must do to my own home. So I end up at Lowe's 3 times a week. 😎 I always find what I need and the staff is always fantastic. There is one specific employee who I developed a friendship with a few months back over a dishwasher that should have been at the Camden store but was shipped to the Dover store instead and she helped me figure out what happened. Moral of the story is to order it yourself. She to this day gives me a hard time and I love it. Thanks guys!

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The Home Depot

Home Depot helped me with my countertops for my kitchen. Countertops and installation was a third of what it was at other companies!

I went to Home Depot to get some winter/Christmas decorations. They had well stocked shelfs and neatly placed displays. The staff was polite and very helpful in choosing products to make my project complete.

I’d like to seriously point out that we are very dissatisfied with the experience here. Stood there waiting for help… nobody helped. Asked various times. Waited another 15 minutes. Still no help with the purchase of a Milwaukee kit I needed to purchase. Then while leaving got ridiculed for not getting the tool;  by your employees CHRIS STODDARD. I didn’t understand why such poor people service here.. never again will I visit the DOVER Delaware Home Depot store …. Monday , October 30th from 7:20 - 7:45pm nobody can help me get a Milwaukee Tool set , much needed for some projects I have going on. Luckily the next closest Home Depot was open and willing to help. This was a first for me ….

Attitude MUST be a part of the training here!  Even asking where an Item " might be" , to the Checkout!
You get the " vibe",  " Why are you bothering ME" .. And no..Not my First trip here. HASNT changed in 4 years!..!..  Dread knowing I have to come here!  (Rental Guys?  Much nicer and Friendly) ...fyi !...

Avoid this location!  Not only are they not knowledgeable, they’re not helpful.

I purchased for a pressure tank from them.  I needed some fitting to get it to work.  No one was available in plumbing.  Went to customer service.  Asked them if they had the fittings and if anyone was working in plumbing.  Was told “Good Luck” in a sarcastic tone and there would be someone in plumbing.

Went back to plumbing and no one’s there.  Tried to talk with an associate that was walking by and he just ignored me and kept walking.  Found another associate that said she would have someone from that department meet me.

Eventually a guy shows up.  When I ask him where the fittings might be, he says he works there but really doesn’t know anything about plumbing.  He can only tell me where I might find them.  Thank God there was another customer there that heard me and he knew right away what I needed.. and told me “Home Depot there doesn’t carry what I needed “ and suggested alternatives.  My son says “dad, you got real customer service from a customer, HD service is a joke.”  Yup, a 12 yo saw how poor their service was.

Won’t be going back there again… and the alternative I went to, not only did the have everything, and knowledgeable, but their prices were extremely competitive… as in better pricing.

Walmart Supercenter

Bought four tires online. Chose to have them installed. When they came in we went to our appointment. A mechanic came out and looked at the door to see what size tires they recommended. The size tires and rims were different from what was listed in the door .Not sure why. We bought the car used. Anyway, they would not mount and balance the tires even though they were the same exact tires that were on the rims. They said they cannot mount and balance different size tires than what the car listed. At no time on the website when you pick your model does it tell you you have to make sure the tire size and rims match what's on the door? Otherwise they won't do the work. Spoke to a mechanic the day before to check on my appointment and tires. He confirmed Tues were there and he never mentioned that I have to make sure the tires matched what was recommended by the manufacturer on the door. Otherwise they wouldn't mount and balance them. Huge disconnect between the website and the mechanic shop.

The employees are mostly helpful and knowledgeable. They don't always have what I need. If you don't buy certain food items when they first arrive off the truck, you won't be able to get them until the next shipment comes in. I don't like that they don't EVER have school uniform pants/shirts for teen girl sizes.

This store is great. The staff is always friendly,  informative and helpful. The shelves are always stocked and clean. Bathrooms are very clean. I visit this store at least once a week and have never had a bad experience. I recommend this Walmart over any of the others in the area.

Had a very great experience in the Auto Center. Needed a new battery in a pinch, found which one I needed, and was out in less than 30 minutes! The team was very friendly and polite, great customer service! Will use them again!!

Typical Walmart location, great variety and good prices. The only downside at this location is that it is very congested, and as a result the customer service can be lacking at times. We usually do online orders and have it delivered which I highly recommend. This location does have a Service center so if you need tires they can assist. This location also has a VetIQ pet health center.

Walmart

The best DAY to go here, is on Sunday. Mostly because the majority of the locals aren't out and about. Sunday is church day, for the most part. But other than Sunday. This Walmart is hecka crowded, inside and out. Go early, only time of day that it's not chaotic. Like be done by 10am!

They had what I needed, so that was great. The manager seems to be doing a good job at keeping everyone more on task. Clearance sales are always nice. I remembered to bring my own bags. That always helps 😆 Most of the employees are very kind and helpful. It's Walmart, saves some money.

98 cents bags to bag your stuff. Oh wait, the gal said they also have 74 cent bags but they were out. And the $1.98 candy bars at check out were overpriced.

We popped in for school supplies. Not the best selection.

No help available and now I understand all the funny shares on social media about this place.

$164.00 for similar school supplies for one child vs. $99.00 for two kids at Bimart.

It may have been disappointing but an experience for the books. We were in Hood River, OR for a fun day outdoors. The smoke from fires moved us to a random and unplanned shopping experience.

Hood River Wal Mart is well kept and organized. They have many employees on the floor who are readily available to provide service to their customers (except for a gal in the car stereo section). It's your average Wal Mart

The parking stolls should be at an angle so people can get in and out easily, having straight parking stolls doesn't help the consumer at all, if it was easier to get in and out of, then actually the store would be able to do more business just for the fact of easily turnover of the parking lot.

Greeter at Lowe's, Marsha, was extremely friendly and knowledgeable.   She left her station 2 find someone 2 help me with my hardware issue and made sure that I had the correct item.  Very satisfied customer.  She made my trip inside that I was dreading, fast and friendly.

Would give 0 stars if I could. Had a dryer delivered to my house. The box was damaged and the delivery company showed pictures and had proof that the box was damaged at Lowe’s before they transported it. The delivery men were kind enough to open the box to check it for any damage before they brought it in. The whole back of the dryer was caved in. I was told I would have a new dryer delivered in 24-48 hours and I should hear back from Lowe’s. Well I never heard anything. I called this morning and had been trying to get in touch with someone for THREE hours without success. I ended up having to call corporate just to get a case number and move things along to file a claim and get a new delivery date. I will never order anything from here again. HOPEFULLY the new delivered dryer will be in perfect condition especially since it isn’t cheap!!!

This store doesn’t even deserve one star. The customer service is absolutely terrible. I asked one employed for help whom had his phone in his hand the entire time speaking to me. I asked for a price for something and instead of helping me he proceeded to tell me how to find the price and multiply it. ( that wasn’t my only question ) yet he rudely left me standing there in a hurry.. so I then asked THREE other employees for help. One did ask for assistance from someone over the intercom so I then waited 15 to 20 minutes in that department… no one showed. So I then asked another employee… went back waited another 20 minutes. After asking the 3rd employee and waited ANOTHER 20 minutes for something that could have simply taken 5 minutes to do… I left! . Absolutely ridiculous and very disappointing

If I could say no stars I would. You can never find help. If you're able to find help they say "Okay" and then proceed to walk away. You stand there looking for help as Lowe's employees see you standing at the counter and proceed to ignore you standing there. All the check-outs are now do it yourself. This is the worse Lowe's ever. It's sad that you have to go up front to ask for a manager just to get someone to help you. You're told that they have to cut hours so there's not that many helpers in the store. Wow. No wonder Amazon is winning over people ordering things. 🙄

Seaford, DE store. We needed help buying parts to fix the piping for the new water heater we bought. We couldn’t figure out what we needed. Bobby helped us for a good amount of time and it wasn’t even his department. He was very patient with us and we wouldn’t have been able to find what we needed without his help. Thank you so much Bobby!

Dormimundo Rio Verde SLP

Very friendly treatment, they delivered me to my home in less than 2 hours. Good quality

The service is good but I quoted the same mattress in other chains and in this store they sold me the same mattress 70% more expensive, and the delivery time can vary from 2 days to 10 days depending on the stock they have, greetings

The mattresses are high in price but they are worth it, they are of excellent quality and they give you a guarantee for up to 10 years, they are very cool, it is worth investing

Very good service and friendly, they answer everything but the mattresses do not have prices and when they give them to you they are very high and they do not offer any discounts unless the item is the only one in existence and even then it is high I hope they improve that with the 3 B

I know that last night we got a little bit of moisture. So why are there microwaves outside with water on the boxes? And also it can't be good for Batteries to be put out in the cold and then brought into a warm store?🤔

The self checkout is always flip-flopping between cash and credits so I never know whether I can use them or not. Walmart staff could be a little friendlier. And it's hard to find a staff member lately

It's always crowded but that's neither here or there.  What bugs me is the associate shoppers that push those big carts and filling up with everyone's orders.  They seem to forget that the aisles are only so wide and stopping in the middle ruins it for the rest of us.  Also, have the time the apps don't work.  They need to either spend the money and put actual prices on items again or reinstall the price checkers.  I picked up two items, which didn't have a bar code.  Was told it was for a set so I couldn't purchase them.  Went back the next week and searched until I found two with the bar codes.  Had no problem paying for them.
My main gripe is they expect everyone to go through the self-checkout or everyone is stuck in two lines.  The way the s-c are set up, I had to ask for help several times because there was no understandable directions on how to use them.  I did think the poor associate that had to keep coming back to help me again, again and again.

There is a woman with blonde hair that runs the front door at night. I think they said her name is Carolyn. The last time I was there she accused me of stealing dog food because she didn't see it on the receipt and then found it on the receipt. So the manager told me the next time I was in there I didn't have to show her my receipt. She asked for the receipt when I would enter the last time and she got nasty and followed me out the store and got very confrontational in front of other employees tonight I go in to buy something real quick and she says why are you eyeballing me? I hadn't said a word to her. This woman seems to be a problem but yet still has her job

Employees are so rude especially the pharmacist!! It's been a year since I was there. And Will never go there again. I was planned ng on doing shopping for my baking this year but couldn't even get to the grocery side of the store!!

Don't go to the Automotive section because they'll cut you off when you're asking a question. They're slow and rude to customers. Asked a simple question about tires. The lady talks over me and says "Go check online and order them we don't do that anymore". Really?

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