Banco BBVA

On November 12 I was having trouble getting my ATM card to work.  A male employee was helping me. Somehow in the process he managed to get $7000 pesos out of my account then told me my card would not work in their machine. I imagine he transferred the money into his account as no money came out. My bank informed me since my ATM card was used I have no recourse. BEWARE !!

Very slow service and the executives don't answer much of your doubts, plus they close the ATMs all the time.

Very slow service and they serve with a bad attitude

Very good bank..... If I travel to the United States, can I use my debit card to withdraw money from the ATM? From a BBVA bank or are they not affiliated with the United States?

Bad branch, slow and poorly organized service. It is not possible for a service to lose 5 hours a day. Terrible service.

I was visiting Mexico and had to take out money from their ATM. The machine then swallowed my card and they would not return it. I spoke to their supervisor and she said the same thing.  This practically ruined my whole trip and experience. DO NOT USE THEIR ATM MACHINES!

Just because there is no way to give fewer stars!! The terrible branch, jammed with passengers and customers and only TWO cashiers serving when there are supposed to be 5 cashiers! Ohh and one of the cashiers serves all customers and the other serves companies!! Avoid at all costs having an account with BBVA, the service and attention is getting worse and worse but that is the mega tower that was built with the interest they charge!!! Disgusting bank!

The branch is no longer located where it says on the map, it is now located at door 8 and that is why I give it 3 stars because they make you walk like crazy. Fast and efficient service.

The branch changed its premises to a larger one, which allowed them to have 6 windows to attend, place chairs to wait, has three ATMs in addition to two automatic branches, which allows you to carry out operations 24 HRS and with confidence.

Terrible service, all their workers are very despotic when serving you, my worst experience in a bank

I have been working with this branch for more than 15 years, they always provide good service, lately it has even improved, they are very friendly and helpful, both from the moment you enter and at the checkout or in customer service. Congratulations!

The executive Lilia Cárcamo has terrible service, she did not give me support or clarify my doubts when I requested it, she is terrible at her job!! Very bad experience with that executive

Terrible attention from the cashier 2 executive, she sees the address of my procedure and automatically wants to help me find another branch to attend to me since she has a lot of work and is saturated! The problem is that someone asks you to speak to your supervisor and in a very cynical tone says I have the right to look for another branch!

Good service but a long wait to go to checkout, there are only 2 people when I went

Good day. A regularly quiet branch, perhaps because its staff makes an effort to support users, so service is quicker and the dwell time is reduced very appreciably. Everyone is very attentive and it is appreciated. I don't know if it has parking for customers. Thank you.

Actually very pleasent
Really busy but people help you out quick

Good service
Friendly staff
Great location

They always serve quickly and efficiently. What I have always noticed is that the receptionists interrupt the gentlemen when they are serving a client. They even pass each other in a rude manner and laugh scandalously...

It's Friday and without so many customers, a clean branch with ATMs and practices working very well. Easy to locate, almost in front of the Palace of Fine Arts.

BBVA

BBVA Bancomer Center Office

If you are an international trying to withdraw cash, this is practically fraud.
First they charge ~9 USD atm fee which is high, but then the exchange course is almost 15% off the official rate. The atm fee would have been fine but then the exchange rate is a joke.
Santander around the corner has a fraction of the ATM fee (~30 instead of ~180), and then you can decline conversion to get a fair exchange rate.

Good service, very little waiting time to be served.
And there is always someone who is guiding you for the procedure you are going to carry out 👍🏻

At the entrance the attitude of the staff, rude. To see an account executive you have to wait for them to finish their "meeting" so they can assist you. They take you a while to make a clarification, as if you had your time and availability.
Terrible service 😡 😒 😑

How about good evening... I know it's something that has nothing to do with money and the bank... Last night I went to deposit, I arrived on my bike which I left by mistake between 9 pm I hope If any of the security people were able to protect it, I will reward them 😔🙏I use it for work... I hope they have saved it for me... If not, then someone has already taken it... 😔😪

Excellent service, the staff is very friendly, they helped me to open an account and set an app, and some workers speak English, highly recommend!

The worst service in the world. They lie to customers by selling unnecessary options. It's a shame that the largest bank in Mexico allows these things to be done even though there are many complaints about this office. I had to go to another bank.

Good treatment starting with the security officer who welcomes you with a welcome, and the advisors and executives take very good care of you

If they help you with the machines they rush you and do it wrong, the ATM manager agreed to contact me twice to give me a solution and that never happened!

The bank and ATM are inside the small plaza, next to the parking entrance. It is very hidden by the street vendors and inside the hallway they hang merchandise. On Friday and Saturday there are many people trained to be the cashier and also to have the cars delivered. There is a lot of traffic on the street, you can't park. Saturday ATM closes at 2.

I give it three because it is somewhat hidden and how they sell things outside makes you think there was one but you have to enter the parking lot to locate it or ask... There are long lines but wow! It is understandable for the area🤷🏻‍♀️

Terrible treatment, arrogance of the employees, long waiting times to get to the cashier and the young people only play with each other instead of supporting the customers. It is worse on the weekends if you have a problem with the cashier, call the number and Tell him your inconvenience, it's fatal that it hurts that an institution like Bancomer is filled with people who are so untrained and uninterested in those who leave our money safe for them, since after all that capital, it wouldn't be the bank it is!

Terrible service. 3 hours just to open account!!!

Bad experience and found my visit unhelpful and a waste of time. Would open an account elsewhere.

Appalling. I took out health insurance, they charged me several monthly payments and in the end it did not cover the things they promised me so they did not refund me. A lot of false information throughout the process. I ended up canceling the insurance and losing money. A theft.

The place is great, the service when there are not many people is excellent and they are friendly people, the problem is that I went to have my account upgraded and what they did was delete my account from the app and make a new registration, delete my number cell phone and put it back on, thanks to that I can't access my internet banking for an hour inside the branch so they wouldn't do what I asked them and I would end up doing at my house what they couldn't

Not correctly described

Not a regular bank location

There is no ATM, they are only mortgage offices.

The Bancomer app says it is a branch but only for mortgage issues

It is not a bank, they are Bancomer Mortgage offices

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