Banco BBVA

Good attention and fast and personal service

They have Bancomer clients trained in the vile sun, they take as long as they want, they are there to complain to human rights, they are the worst, in this branch and in all of them, terrible attention and consideration. Of the 8 boxes, only 3 work, the rest are closed!

Pésimo servicio los empleados que tienen para dar turno siempre son muy malencarados y siempre andan con su celular pésimo pésimo servicio

All very well, except that one of the executives is very bloody, but in exaggeration, she does not give the information well, it has already been three times that I have to deal with her and the three times she has behaved very badly, very despotic. When I go to the bank I pray with all my might so that she doesn't take care of me.

It has two security guards at ATMs, clean facilities, antibacterial gel and shifts at digitized windows with more than 5 active windows.

The ATMs are super fast, there is almost no line, quick and precise service.

It is clean inside, recently remodeled, but outside at the ATMs it always smells very bad, there are only 2 practices and 3 ATMs and the lines are huge.

I have been attending for 2 days and they do not solve a problem for me, the executives are not available, they make you wait for hours 🥺 not even the Director is at his desk, there are people who have been waiting for 3 hours

BBVA Bancomer

It is well located and still next to Walmart, I have only passed the ATM and the bank's attention, I cannot give an opinion.

Lack of judgment on the part of the cashier staff.

Incredible!!!! They give me a number for a company with more than 6 deposits and when I get to module 1, the teller tells me which one to deposit and which one not to because I have to go to practice so they give me business and she tells me that it is not possible and only in that bank because others Her colleagues make a deposit for me 🤬PROBLEM

BBVA's service is already on the rocks, but this branch takes the cake. They take the terrible service to the level of rudeness. I hope they correct it, I still think it is an acceptable bank, but these attentions invite me little by little to change institutions

Coppel Sendero

I don't understand why they refuse to give you a quick solution to a problem while trying to force you into insurance, a loan or another card. I was just going to update data, which was quick and easy at another branch.

The design inside is modern and it is quite a spacious store. Their cleanliness is good. There is a variety of items for the home, footwear, electronics and clothing. The prices seem slightly higher to me than at the Nuevo Mexicali branch, although you do find a bit more variety here.

Well, it's too bad for the girls he has. To serve the public, they are rude, and inept for not accepting the Mexican passport as a valid identification, I think they lack education, much more studies, and even more so when they want to open an account for savings and another for transfers for a business that we would set up, I I asked them to speak to the manager and they also refused.

Very bad attention from the executives who work in that branch.
On January 25, 2022 I went at approximately 3:30 pm (half an hour before closing) and they refused to attend me since there was an internal wait, I argued to the executive that I am a customer with a preferred account and even so they refused to attend me saying that I had to do the whole line instead of giving me a preferential pass as I have contracted in my accounts

I don't know why they have this type of people attending, bitter, one asks for information or guidance and nothing is worse than the insurance companies, they treat clients very badly if they don't like their work, then don't be there

The same thing has happened to me twice with the "system" they have for giving us the number with which they will assist us at the window. First, you stand in line to enter the bank, the girl who gives the numbers asks you to come sit and then she gives you your number and she does so and passes to two or three more people. After a while he takes the numbers and since he forgot what order we arrived in, he gives the first numbers to people who arrived much later than me and of course I get upset and tell him that I arrived much before them and he still tells me: " nothing happens" of course if it happens, my time is gone! As I said, they've done the same thing to me twice. Terrible way to assign a number, when it is so simple that when you pass they give you your number and it is not available to the person's memory. I'm not going back to that branch.

I arrived at 1:30 pm because my application required me to attend with an executive. The girl at the entrance very kindly explained to me that it is by appointment, so I made an appointment at 2 pm arriving 10 minutes early to avoid any problem. I went to sit down and wait to be attended to, for which approximately 30 minutes passed, with no one waiting. When analyzing my situation, the executive told me that I had to change something in my account, so she asked me to wait for her. Thus the hours passed until it was 3:30 in the afternoon and I approached to ask what time he was going to see me. The executive, who was talking to another girl, replied that in 20 minutes because she had to send a file that was pending. 20 minutes passed and they didn't attend to me, they didn't even come close to tell me anything. I consider it a bad service since the branch was practically empty, the people who entered went directly to the cashier, there was only one person who arrived after me who was already upset by the time that had passed. They didn't explain the situation to me either, they just had me waiting. Generally I consider that there is good service, however today, Monday, August 24, was very bad.

Every time I go to any branch of this bank I have a very bad experience and today was no exception. If it's not because of the slow service, or their cashiers out of service, but there's always something. Already update your systems. Use the technology and resources that exist today. Invest and stop playing with the time of your valuable clients.

I don't know if all Bancomers are like this
Terrible service
Terrible customer service
The people who should advise you actually treat you with a sarcastic attitude. Sometimes it even seems like they deliberately want to make you feel incompetent.
Especially with the new technology they are introducing, if people don't know how to read a machine, the least they can do is take the time to explain.

The service is terrible, the branch is practically alone and the service is very slow, it seems that there is no manager, the employees do what they want without keeping an order, for something so simple that I could not solve it lasted more than 1 hour, trying to explain to them and they treated me like a fool, in the end an executive resolved it after a long explanation, I had a very bad taste in my mouth, I wanted to cancel the 2 credit cards I have with them 😕

The people who serve this "bank branch" make comments about the people and the clothing, which actually has nothing to do with their work, they are not focused on providing good, fast and formal service. I have never heard in any other branch criticize us for what accessories we use or who pays for our "luxuries"👎
The only one who respects you and treats you kindly is the man who takes care of the parking lot even if it is voluntary 👌

Today I went to make a transfer, unfortunately the staff at the door gave me undignified treatment; who decided to give attention to another person, assisting them in everything they were doing, leaving other users and me at the entrance without informing us anything and without sending anyone to assist us; I decided on my own to get my service number at the window and go to take a seat; The user who arrived before me and the person at the entrance paid attention to detail asked me if he could sit next to me, which I had no problem doing, this person takes a seat and then the person at the entrance arrives who did not attend to us at any time and comments that I have to go to the seats in the back, I also wonder how come I had an attention number and if that were not enough, he takes my number and brings me another one, the number that He had taken me away, it was the one that was next and the one he gave me made me wait longer to be served at the window, I decided not to make a fuss, I only mentioned it to the employee first, say hello good afternoon, ignoring my call. The cashier staff treated me in a polite and proper manner. Just because the evaluation asks for stars, but personally I wouldn't give it any; I don't plan to return to that bank again. Aren't they supposed to train them to serve the public?

Good afternoon, make the telephone line efficient, not everything can be done with the options you have, put humans to answer that is the option that customers need!!!

Excellent service, attentive and friendly

The only bad thing is that there are always few payment windows.

Do you know if I can cash a check from another bank at a BBVA branch?

Super slow service, 20 minutes and no person was served at the window or the line we were waiting for outside.

It is unbelievable how you come at 10am and they give you a ticket and tell you to come back at 3pm like people can come and go as they please, when there is 3 man giving out tickets, can someone please explain how a transaction at the window takes 30 minutes? And how if someone decided not to come at that time what are they doing? Absolutely NOTHING it is unbelievable how they are turning people away because there are no more tickets, a lady who was so upset gave me her ticket which was at 2:30pm so how efficient are they? Certainly not changing banks.

Worst customer service ever... Do you want to wait forever to be assisted? Come to this bank...

THE WORST BBVA IN MEXICALI
The executive Arcelia is rude and pedantic.
The workers have no choice but to put up with it every day.
If you are from another state and you want to carry out a procedure with your BBVA account, they do not allow you to do it since they are closed in that since you are from another state they will not be able to assist you and according to them it is a favor to assist you.
Be careful going to this branch. If I could give it fewer stars I would.
So you make investments, loan payments, etc...

They fail to solve problems and situations.
They fail in customer service.
Poor communication of requirements.
Bad organization.
Terrible service.
Despots.

The girl with red hair who gives the numbers is very rude, she doesn't even let you talk about where you are going and she gives you the number of I'm not a customer and they make you wait more than 2 hours, when I arrived and there were only 4 people, but More were arriving and priority was given to the others, I told the girl and she told me that you should arrive with the card in your hand and pass it yourself, when they don't even let you speak, much less take the number yourself.

In my opinion and experience it is the best in MEXICALI, super clean, I have never had to wait long to go to an advisor or at the counter, I have always found friendly people with a very different attitude from other branches

Wait time is horrible also it will work if you know the people because they will jump you 1st in line defenetly not a bank that I will recommend

Terrible phone service, I'm trying to contact the bank because I made a transfer somewhere else and they don't answer, a machine answers me

Terrible treatment and delay, they were watching the Mexico game and then they went to eat, there was 1 box of "4" available and they never take the importance of Internet or Google ratings. More specifically, my problem was that my wallet was stolen and in it came my identification and my card.
At the entrance they told me to block my card by phone and go to the executive module. When I went to the cashier, they did not let me process or unlock my card because they also stole my identification (INE, they did not accept another one)

So I have been weeks without being able to receive or withdraw money from my card. Just as bad as the other banks.

They have a very strange shift system, they have preferential treatment for certain procedures and people who arrive after you go to checkout first.

3 hours to authorize the cashing of 2 checks. Time is short for wstw type of situations

The service in very agile boxes, with the executives another story, only one person attending which generates a great bottleneck. After 50 minutes and still waiting. On other occasions I have heard that executives return to people because they are told that it will take up to 2 hours to process them. If they know that there are procedures that take so long, they should enable more account executives.

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