Walmart Supercenter

Shopping experience was good. Several employees said hi and good morning. Only thing I don’t like is when employees are stocking they place their carts in ways that cause you to have to go around or to different aisle. Not so much ch a complaint as a “something to consider” when dealing with flow of customer traffic.

This location has all sorts of problems. The theft tracker on the self checkout goes off for any rapid movement. Then of course it takes a while to get an employee. Then the machine struggles to accept a card which inevitably ends up working later. But being accused of theft and getting shown a video of you scanning the item that you were accused of stealing is enough to chase me away from any establishment. Not returning.

Relative to other walmarts, this one is pretty good. Their curbside pickup is extremely handy, and they've been helpful when they've made mistakes on our orders. It's one of the only places for groceries on the northwest side of town, and it's relatively clean for a walmart. Overall glad to have it nearby!

Went in for 2 new tires and an oil change. (Only 1 car in the bays  so not busy) 3 HOURS LATER they finally finished. I had requested the new tires to go on the front and they put them on the back. Went back into have them correct it, ANOTHER HOUR before they were done with that, and they forgot to put the hubcaps back on. Beyond frustrating!! Don’t recommend

Had to get a new battery for our Jeep. Called service at 7am and was told I battery and price for my Jeep and told to come down there showed up and Gabe wa there new nothing about the call and said person probably didn’t work in service. He found the correct battery and it was double the price. Was not able to schedule a time today to have it installed advised him would attempt to see if I had the tools for it. I got home and didn’t and called him he told me to come back and would get me in I waited an hour as he was swamped and had no help in his area especially after Black Friday. Needs more help. He took care of me and deserves help. Thank you Gabe. You are the best!

School of Rock West Des Moines

My 5 year old daughter tried out the introductory class and she had so much fun we decided to sign her up for 3 months of weekly lessons! The staff is great with little kids while introducing them to the basics. Older kids are always rocking out in individual lessons while I'm waiting for her class to finish. I would highly recommend trying out their program for any age group.

We started our 6 year old two weeks ago. She’s so excited about it. The staff is awesome and the atmosphere is fun. The price is reasonable too. I highly recommend

Wonderful and engaging staff.  They make learning the drums so much fun for my daughter.

Very cool place. Great for people to learn music

This store totally simplified a move from Cincinnati to Des Moines for my daughter, and me (helping her set up the apartment in less than 3 days). They had practically everything we needed (curtains, rods, shower curtain and rod, step-stool, shelves, extra towels and bed linens, mop/broom/vacuum, extra hangers, laundry basket and things we forgot in Cincinnati) and it was less expensive than I anticipated. The store was well stocked, especially with back-to-school/dorm/apartment items. It was very organized and neat (for a Wal-Mart). Check out was quick and efficient...because we did self check-out. My daughter has been back a few times since I left and has always found what she needed.

So I’ve been shopping at this Walmart almost since they opened……
The ice cream in the freezer section every time I go in is covered in thick frost, so I don’t think the freezers have ever really worked correctly.
The meat section always smells like something has rotted and never got cleaned. The pic I attached to this was of a ham sitting in the meat area.
I’ve had the oil changed and tires rotated at the automotive section….  they destroyed the lug nuts at my most recent visit, so I hope they didn’t do anything else to my vehicle……
I have complained to corporate, but nothing ever got done.

Dec 24, 5:51 pm:  I and a handful of other were stopped/denied access at the entrance of Walmart by Gage and and older man ( bald, glass, mustache). I asked for the manager: A TEam Lead came out , and seem agitated and overly assertive while addressing me the entire time.  I was surprised,  looking for the voice of reason, he was not looking to have any understanding or empathy.

I asked why he was denying access to customers. He said " I want the employees to be ready to leave by 6pm and go home"..     I told him that's fine but why not make the closing time 530pm?  He countered by saying " because you'd be having the same conversation".    I told him "this is a disservice to the customers who came here, relying on  Walmart to have enough integrity to honor the open-close time.

He then says " looks, we're closed". I replied " no you're not:look".   I showed him my cell phone, that showed Walmarts closing time (6pm) and pointing to the current time (5:55pm after 5 minutes of talking). " you are open Nathan but you're denying us access".  And I left it at that.

To the walmart leadership,  Please consider this hypothetical scenario:

Nathan needs get at the airline gate by 6pm, and he arrived with his family at 5:50pm, ( like everyone did today), and they told him they're closing the doors early.  Nathan and his family miss their flightdue to employee making executive decisions,  underminingthe integrityand poloce ofnthe company. .  I'm sure that wouldn't be acceptable....

let's say he goes to rent a car right after that. He arrives to the rental car desk at 5:53pm , and they deny him a car because they want to go home early.  Would that be acceptable?

The customer should have an opportunity to get their needed items based of the open/close times listed.  I told Nathan,  " all I'm asking for is empathy for these customers out here waiting". He counters again with " what about the empathy for the workers".   I say this respectfully, I have empathy,  but, it doesn't seem he has empathy for anyone that was outside.  Customers were happy tonight.

The head store manager was outside the whole time,and she didn't do anything to find a solution.

I strongly suggest there be refresher training fir the leadership regards to integrity, and not msking executive decisions that undermine the company i.e. honor the open-close imes.

Now I and other customers from Walmart are at their competitors store,  and they're keeping their doors open until the actual close time.
WALMART YOU ARE BETTER THAN THIS. .

This review is based 100% on Erin the person who greets you in WDM. She is professional, welcoming and an ideal first impression.  I will go to see her as opposed to the near by grocery opportunity.

Sick of this damn place. The delivery department lied about my items being on sock. End up talking to Mary for her to find my items to add them to chart for me to have to pay twice. Mind u I put my order in soon enough to have a free delivery. Then our conversation ends and now have no money for refund to go elsewhere or my items for the holidays. I'm a member too

AT&T

Target

I find target more expensive compared to Walmart but the quality is better.overall target has more healthy options in snacks and foods. I bought a sleeper sofa from target last time and it broke in 2 weeks. The return process was easy. Excellent sofa in comfort as it had firm seats and if it hadn't broken ,I would have brought another.losts of clearance going on right now ( Oct 15) but inflation has increased prices everywhere. Staff is polite and helpful.

They sold pride clothes for baby’s. Which is honestly In believable. They don’t even know how to talk and you are making pride stuff for them. It is not appropriate and you should never be telling your kids about being pride or encouraging it. Also. The devil made the clothes line. As a Christian I will not be shopping there because for one. The devil is a terrible person and selling clothes that support the devil is un reasonable. And for two being gay+ is a sin. I find that it is not ok to be gay but I won’t change my actions if you are. But supporting being gay at an age where they can’t even talk. And supporting the devil is not ok. I will not be shopping there anymore.

This has always been our neighborhood Target store. Overall, I usually enjoy shopping here, mostly just for fun. If I need something, it is usually stocked. There are definitely times the store seems wiped out and disorganized though, and that can be frustrating. Sometimes there aren't enough check-out lanes open, but I do self check-out when I only have a few items. I like the new Cartwheel app feature for coupons.

Store is a mess.  Employees are incredibly slow at the registers.  Takes far too long for them to scan items.  I mean 20 seconds between scans on easy things scan and  bag up.  It shouldn't take 15 minutes to scan 20 items!  Other employee are not friendly when you come across them in the store.  They ignore you when you are trying to find things.  I am very dissapointed in Target.  They have become a slightly upscale and I mean very slightly upscale Wal-Mart.

A pretty good Target. Really good selection of clothes. Staff were really knowledgeable and helpful when I needed something specific. Dressing rooms were clean, well maintained, and I'd even say felt kind of classy. They also had those cool backwards-close umbrellas that are hard to find!

Most of the staff are very pleasant. Some are too talkative and spend too much time looking at products while they are scanning them, because they find them interesting. I often get double charged for an item so I always check my receipt now. And at this time stock is very low or out on a lot of items.

Just really going down hill in customer service all around. The employees are too busy chit-chatting to do their jobs correctly. the photo department can't keep orders straight and then still can't walk the photos to the front desk after "they couldn't find them". Super disappointed

The most truck-friendly Wal-Mart I've ever visited - there's even designated parking on the north side for maybe 15 trucks. I went inside to shop, and thanked several employees for giving drivers a place to park, and was told "We appreciate truck drivers", and that trucks are welcome to park overnight. I almost shed a tear. A stark contrast to many Wal-Marts across the country that are taking the opposite position, probably due to the small percentage of slob drivers that ruin it for the rest of us. This location is taking care of drivers - let's return the favor!

What I like is that it has parking for a big truck. If you park your big truck please be respectful. I don't want them to take this away from us. Great people inside. Nice selection of cheese. The baguettes are awesome. Angus beef, filet mignon, all kinds of fish. Thanks.

It's a great stop for truckers. Right next to a truck stop and they allow truck parking. They don't have Walmart's new microwave ready meals yet but the deli always has some great options

Professional Music Center

Great store, very helpful staff. I've been buying strings and getting minor service here for a while, and finally decided to buy a higher end acoustic.  Staff were extremely knowledgeable and helpful, letting me play any/every guitar they had, with no pressure whatsoever to buy.  As often happens, I had a couple guitars in mind but ended up falling for a different guitar once I tried them all in person.  I now have a Larrivee that I will play for years to come.  I highly recommend this shop.

I truly love this place. Trent Litten and his staff are very helpful. If they don't have it on hand they are more than happy to order it for you.

Whether you play Acoustic guitar, Electric, Bass? They have it. A wide selection and upstairs an Acoustic Guitar room for players with more experience and expensive taste.

Shop Local. You'll be glad you did.

Great guitar shop! Stopped in on my way through town needed a power supply and an adapter. Super friendly environment with a nice selection of gear to suit just about any needs.The dude even pointed out I had a mono adapter when checking out. This was helpful since I needed stereo saving me later frustration as I was able to grab the right one from them. Not only do they have the goods they were looking out for folks as well!

This is the best staff at a music store in my experience. They answered all of my newbie questions with zero judgment and bent over backwards to give me a good deal on the guitar I got. I could go on and on, but this should be your music gear go-to if you live close enough to the Des Moines Metro.

Excellent store! I was given top dollar on my used equipment, great customer service ,great help with Eli’s guitar knowledge! Highly recommended! Thanks Professional Music Center!

This is has to be the busiest WalMart in the state. Parking can be a difficult. It is pretty easy access off the interstate. Can be challenging to find an associate for help. They all seem to be in the self-checkout area.They have someone checking your receipt when you leave. I never stop though. They have cameras and associates watch as you check your stuff out. I never stop. I’ve used the curbside pickup and it was pretty fast. They usually have at least one option for what I’m looking for. Produce is pretty basic and not always the best selections.

I have never been treated so badly by a team lead! Was there Thursday around 530. And had a decent cart of things.  Waited in the self check outs and then after finally checking out. My bf was trying to use his 15 percent off coupon.  It wouldn't work. The cashier came over. Couldn't suspend my transaction so had to cancel it , she took me to her team lead.  All she had the audacity to say , many times,  you need to just go wait in the line. Said very rudely  I explained I already rung up everything, but it got voided , again she said you need to go wait in a checkout lane , if you don't like your job find another oe..  extremely rude!  Don't know her name but started with a C..  will not go back to that location. No reason to be disrespected, could of been more professional.. I was thinking of transferring to that location  but no thanks

my friend and i went there for a girls day prep trip and Timber was working the check out. She was amazing! usually people are sulky about self checkout workers but she made our day so much better from the amazing attitude she has! such a bright employee and it was much appreciated :)

They got me on 2 accounts! They never fix charges that they have charged the wrong card constantly!!!!! I have 1 leg and just had my big toe amputated and said I need to come into the store and they never have carts for me to use much less any one disabled!!!!

Very helpful Employees with great customer service. I’ve been to a lot of Walmarts and have not received customer service like I did at the Windsor Heights store, It also seemed pretty clean to me. I’ve seen a lot of other stores with trash all over the parking lot and trash inside the store and cluttered. That was not the case here.

I recently went in for them to replace all four of my tires, we had some problems getting the appointment set in stone and that wasn’t anyone’s fault but technology, I finally get my car in and I wonder around the store as I’m waiting for my car to be done. After the service I check my receipt and they charged me for TWO warranty’s that were NEVER discussed with me (it literally says on the back of my receipt ‘our promise to you, we won’t over charge or do anything without talking to you about it first’ more or less) causing me to pay out an extra $100 and they didn’t even use the tires I bought offline so they almost charged me for another full set, will definitely be going elsewhere for car maintenance from now on

Always have what I need here. Today I came to find some Christmas presents for my son. And got everything I wanted and more.

This store has REALLY gone downhill.  It's difficult to find anyone to help.  At least until you go to the check out.  SELF-CHECKOUT! Because there is very rarely an actual employee working a checkout lane.  Instead,  they stand around the self-checkout area in groups of 4-6, playing on their phones.  On the rare occasion that they pay any attention to the customers,  its to stand over your shoulder as you do their job for them while they get paid for doing absolutely nothing!!!

This store deserves a 0 rating. They are severely understaffed. The cashier's are so slow it seems they are trying to get the shoppers to self check out so they won't have to do anything. There is practically no one on the floor to help customers, and if you are lucky enough to find someone they act they are too busy. Wal-Mart needs to shape up and serve the customer better

This is the best Wal-Mart that we have shopped. Today, there were SO many employees stocking shells, so many employees offering assistance, so many employees appearing to actually enjoy their jobs. This is the only Wal-Mart I ever want to shop.

Very surprised! I expected to wait awhile for them to bring out my purchase. Not today! I maybe waited 3 min, and the only other time I used curbside pickup was almost as fast. From my experience, they have definitely been on top of it! Thank you!

I am very pleased how this store is run considering the amount of people that come and go.  It is clean and tidy. I usually shop groceries because of quality as well as low price. The produce here is awesome! Occasionally,  at busy times, some stock may be low, but there is a worker replacing in timely manner. Having self checkout keeps price low. Shopping does take time. People need to be patient and understanding of this. Employees are busy and some may not smile, but they do their job well. I do understand everyone is different. I, myself work with a few autistic people that know their job and speak very little. Thank you for all you do!

Maybe if the curbside pickup worker would pay attention to what he was doing instead of asking me if I have a boyfriend or hitting on me with his pants half way down maybe my curbside pickups would’ve gone a lot smoother. My delivery (for someone else mind you) was missing a lot of stuff and didn’t even have any bags!!! He just threw the stuff in without bags which made it a hassle for the customer I was delivery to through Spark. So thanks a lot for the one star rating. Hope whoever got the rest of the groceries enjoys them while I got a bad rating. 🙄

I placed a pickup order yesterday and when I got there, the store had apparently been evacuated due to a gas leak and I was unable to pickup my order. I was frustrated that I wasn't notified about the situation before I got to the store and annoyed that it took nearly 15 minutes for an employee to take the initiative to explain the situation to me. I was able to pick up my order today, but my experience yesterday was disappointing.

I shopped and got stuff, then I left. Lol, the truth is that they have the isles full of pallets of merchandise to stock the shelves and so you can't get around easily or hardly.  And barely any of the employees know the English language.  So don't even try to get pointed in the right direction.

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