Shell

Customer of 25 plus years to be accused of stealing when I got a gift card for xmas my father paid for and use it but they can’t figure out own system only to be called a thief and tell me not to come back. This store is trash and went down hill. Maybe fix your system and talk to a customer who pays for stuff and with professionalism I know that’s a big word. No apologies this store is garbage… corporate is notified and reported.

Jessica was very rude to me. I needed to switch pumps because the one I was at was a prepay and I came back and she said loudly in a sarcastic tone "OH YOUR STILL HERE?!?!?" Just because I needed to switch pumps. Very very poor service. I will make sure to tell my friends and family so they don't go through the same treatment. I have been a Shell customer for 15 years...

I had gotten $15 in gas and $20 in cash back and they ended up charging my card 3 times for $35, for a total of $105 in charges that overdraft maybank account, after 4 phone calls between shell and my bank, I now have to print off a document, drive the shell, and then submit the document for corporate to look at while my bank account sits in overdraft status.

I will NEVER come to this gas station again.

Now and then there are bad cashiers but usually they are nice. It's easy to find what you need and it's gas pumps are accessible

great customer service and kept very very neat..... gas prices are always a rip off

Free air for tires! Places are charging $2 a pop now. Such a shame. Bravo Shell!

The heavyset woman with the dark hair and glasses is the absolute complete rudest person that works here! Someone should contact cooperation for this location! First off my first time purchasing pick your number tickets (power ball) and I made sure I go in while it's not busy (one person in line). Only one cashier the elder woman with the grey hair and glasses was doing their job while the other two employees were outside smoking their nasty cigarettes by the entrance. While I'm picking my numbers and the woman is trying to figure it the system the line behind me begins to grow. The heavyset woman and the other coworker finally come in after the line grew a little longer and they finished their cigarette, she had the audacity to through some paper at me and tell me that next time fill them out, becausebec don't have time for that! Excuse me! You had no right to leave one person at the register at a gas station while the both of you smoke your cancer sticks! You had time for that though? You're unprofessional and should loose your job!

Shady cramped little station with rude ignorant people. The manager Lori is especially awful. Avoid this place.

My favorite gas station to go to. The people are chill. Gas stations for life!

Good location for Downtown LaSalle. Very convenient spot.

I was driving through Oglesby and stopped by this store. The service and customer experience I got was something different. Its rare to find some great customer service across the states nowadays, so FIVE STARS*

Attendants are always nice, she'll premium Gas is well, probably better then any other although the price does tend to be a bit high compared to others, but with shells rewards you can offset that.  Can't beat good gas though...

Driving from Lasalle to Oglesby for gas, more than worth it. Thanks for trying to hold the line in these days of soaring prices! Jesus saves! John 3:3 “Bible”

Please share your number the number given isnt reachable, I paid for the gas but forgot to fill the gas, can I please get my refund??

I love the new owner! Brought a lot more in & very friendly

A bunch of liars and grifters.

Prepaid inside with debit for gas 2 different times.  Both times was charged a pre authorization fee.  They said I had to have paid at the pump for that to happen.  They need to be up to date on how their system works.  I will not be going back EVER!!!

The lady (store manager) told me I was lying, that their system doesn’t pre authorize when you pay inside for gas.  I told her it did and she tried to argue with me that that wasn’t the case … even after I had talked to her on the phone following the previous time it had happened.

One of your staff member name (BOBBIE) continuously BEGS for free food and are harassing my crew member! He drives by and see if we have FREE FOOD! We aren’t able to go to the gas station peaceful and buy things due to us feeling VERY UNCOMFORTABLE! Due to him continuously asking and begging for free food!

As I was putting gas in my truck my mother who had been inside informed me that the attendant on duty, July 6, 2022 at 845am scolded her for placing a small bag of garbage two cups and some.napkins into the can at the front door. Also said there's a dumpster for large bags in back. This was not a large bag!

Fuel price is good for shell but at night you can’t pay at the pump without going inside to prepay. If you’re topping off you have to pre authorize an amount more than what you typically fill and then wait for the credit back to your credit card. Just authorize pay at pump like every other gas station. I’ll start going to another station it’s a waste of time going inside.

Price on the pump is higher than on the sign! The cashier said it was right on her system so she doesn't know what she can do about it. First pump I went to did not even work! I had to go to a different pump just to find out they are trying to rip off their customers!!

I generally get my Shell gas there, using GasBuddy app. Over and over, the card readers don’t work and you can’t get a paper receipt at the pump. Once, the card reader froze up on me and I was concerned it left the pump open for others to use, on my dime. When I went to inquire about it, I was met with an argument, as thought I was accusing them of scamming people. I wasn’t. I was just trying to make sure the transaction was completed and closed out. I just got disgusted with her and left. Nothing bad happened, at least.

Sale prices are never honored. The cashier will tell you that there's $.88 sales tax on a $5.00 purchase when you tell them your item rang up for $5.38 before tax instead of $5.00, straight face claiming sales tax is a whopping 17.6%. When sales tax in Decatur is actually 9.25%. And make sure you wear a face mask or I guarantee you won't get both feet inside this gas station. They don't play games with your health, only your pocket change. Sometimes they randomly shut down all of the credit card terminals at the fuel pumps and force everyone to come inside and hopefully you know how much fuel you need and you're wearing your face mask. And when this happens, if you decide to purchase an item from inside the convenience store, fuel is rang up separately and you can't even take advantage of your rewards for being a loyal Shell customer but then again why would they care about you saving $.05 per gallon when they don't even honor their own posted prices inside the store? Nickle and dime you every time you shop there and anything you say is brushed off as a mythical tax that you've strangely never encountered before. And if you get a receipt, don't bother asking for your $.42 back, because well they had no intention on listening to what you said before they overcharged you and they have no intention on listening to you complain that they certainly didn't listen or even attempt to correct the mistake afterwards. They are however, very focused on who walks in the door next to see if they are wearing their face mask and I thank them for that, which is why I decided to give the local Shell Station here in Decatur two full stars.

Many pumps are broken, the remaining don't take credit cards.  Be wary of the panhandlers.

The nosel didn’t stop filling up and overflowed my gas tank. I told the cashier about it so they could notify people about it. The cashier didn’t even seem to care. There was no towels and the  squeegee was dry so I couldn’t clean the gas off my car. Highly recommend not going to this shell station

I want to let everyone know......there are good people who work at this respectable business....and some that are not.....I would go on down the road.

They are preparing for the installation of new gas pumps. So my only negative at this time is the inability to get gas. Positives are the staff is ALWAYS friendly. They go out of their way to try to get drinks (like the new Coke coffee drinks) that you're looking for.

I didn't get robbed, and they have premium fuel. Shell's rewards program is the best, so that's the only reason I go here. I didn't go inside, so I can't say much about it. Engine is still running after getting fuel, so no complaints!

Love this store ..the guys in there are very cool nice place to visit ..clean is always a plus!!!

The pumps support Apple/Google/Samsung pay during the day. At night, they disable the feature on the pumps.

ATM is messed up, says fee is $2.50, but charged me the fee 3 times for a single withdrawal.

My husband went in tonight to pre pay for gas and fill up his water bottle with soda.  The soda was flat and needed the carbonation changed and the clerk treated my husband like he was stealing.  He explained to him it was flat and invited him to try it and the clerk refused and insisted he had to pay for it.  We have always gotten gas here and after the way this clerk treated my husband we won’t any longer.  Currently writing the review from across the street pumping our $50 worth of gas and getting soda at Road Ranger.  I highly recommend going somewhere else other than shell.

Convenient gas station with friendly staff. The convenience store is smaller than others and the prices here are usually higher than other stations in the area. You can get quality Shell gas at a 3 cent per gallon minimum discount with the Fuel Rewards card.

This place used to be okay literally every food item is expired check that , they don’t clean the fountain drink caps mold comes out , oh yeah and today was the best me & three other people couldn’t get gas what a joke .

Discrimination at its finest. Big shout out to the old hag that works in there that gave me a hard time along with the dude that works in there with the slick comments he had made. DO YOUR JOB CORRECT NEXT TIME. I don’t understand how people like that work with thoose type of attitudes. SAVE IT FOR YOUR HOUSEHOLD.

They are not open 24 hours update and write you’re times ty have nice day and don’t put fax number for phone number

Really friendly staff every time I visit. Even came around the counter to double bag my sodas for me. 🙂

Good people work here and that matters as much as the lower gas prices.

Has gotten horrible in the last month or so.... employees are rude and lazy on top of that your bothering them by coming in there and don't come more then once the lady literally told the customer in front of me why you didn't get everything the first time you not going to keep coming in bothering me.....🤨 unexceptable ..... lot very dirty and garbage everywhere as well

This place is a joke. Rude empty no products like NOTHING store looks like everyone ran off n left it ....no register knowledge. Really fell off recently

Weirdly enough they have some of the best catfish in Rockford around lunchtime. Don't expect too much from this station as it is in the bad part of town, I wouldn't get gas here but I do occasionally stop for the fish.

Run down. Prices on food items higher than other gas stations. Items on sale (2/$5.50 Gatorades) didn't wring up. When asked, clerk only said, "I can't adjust the price."

There's never no one behind the counter to help you when your trying to pay for your gas. You have to hunt them down. The employees tell me he  needs 2 people per shift but he won't do it. Easy place to ripoff I guess.

Well I did the smart thing and locked my keys in my truck while it was running at 1:40am. Walked in and asked the attendant if they knew any locksmiths. He was unsure so called his manager to find out. They advised me to call the local police. I got connected to a local towing company that came to unlock my truck. When I walked inside to warm up the manager gave me some coffee and a breakfast sandwich. A small gesture went a long way today. I hope both of these gentlemen have a wonderful Christmas.

The restaurant is nice. Easy enough to get gas. You can always find truck parking at any time, but be cautious because I've woken up to find my radiator cap gone and my windshield washer fluid and coolant drained. There is no security in the truck parking, so be sure to lock everything.

The lady in the restaurant supposedly the owner who is non American and can't understand Americans and when we went to pay for our meal which had no problem with the food or the waitress she wanted to get rude and roll her eyes because we didn't understand her this place will be avoided at all costs because she came to America to work here we didn't go to her country she needs to learn some manners the owner can k*** m* a**

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