Customer of 25 plus years to be accused of stealing when I got a gift card for xmas my father paid for and use it but they can’t figure out own system only to be called a thief and tell me not to come back. This store is trash and went down hill. Maybe fix your system and talk to a customer who pays for stuff and with professionalism I know that’s a big word. No apologies this store is garbage… corporate is notified and reported.
Jessica was very rude to me. I needed to switch pumps because the one I was at was a prepay and I came back and she said loudly in a sarcastic tone "OH YOUR STILL HERE?!?!?" Just because I needed to switch pumps. Very very poor service. I will make sure to tell my friends and family so they don't go through the same treatment. I have been a Shell customer for 15 years...
I had gotten $15 in gas and $20 in cash back and they ended up charging my card 3 times for $35, for a total of $105 in charges that overdraft maybank account, after 4 phone calls between shell and my bank, I now have to print off a document, drive the shell, and then submit the document for corporate to look at while my bank account sits in overdraft status.
I will NEVER come to this gas station again.
0
Customer of 25 plus years to be accused of stealing when I got a gift card for xmas my father paid for and use it but they can’t figure out own system only to be called a thief and tell me not to come back. This store is trash and went down hill. Maybe fix your system and talk to a customer who pays for stuff and with professionalism I know that’s a big word. No apologies this store is garbage… corporate is notified and reported.
a year ago0
Jessica was very rude to me. I needed to switch pumps because the one I was at was a prepay and I came back and she said loudly in a sarcastic tone "OH YOUR STILL HERE?!?!?" Just because I needed to switch pumps. Very very poor service. I will make sure to tell my friends and family so they don't go through the same treatment. I have been a Shell customer for 15 years...
3 years ago0
I had gotten $15 in gas and $20 in cash back and they ended up charging my card 3 times for $35, for a total of $105 in charges that overdraft maybank account, after 4 phone calls between shell and my bank, I now have to print off a document, drive the shell, and then submit the document for corporate to look at while my bank account sits in overdraft status. I will NEVER come to this gas station again.
4 years ago0
Now and then there are bad cashiers but usually they are nice. It's easy to find what you need and it's gas pumps are accessible
6 years ago0
great customer service and kept very very neat..... gas prices are always a rip off
6 years ago