Reed Collision Center

The manager Collin is the only reason I decided to give this a 3 star review. If not for him this would easily be a 1. My car also looks beautiful again.
Firstly, communication here is a problem. Cars are most of our only forms of transportation. I rely on this to have a job. So knowing details and estimated dates are necessary. I made every call to communicate and get updates, all but one of the calls made to me were return calls.
Secondly, during these calls prior to Collin, I received no actual answer. Instead it felt I was being spoken down to and told stories. On simple questions, like what date were parts ordered!!
I took my car in on 11/13, by 11/29 parts were finally ordered and my new estimate to my insurance was made. This is a week and a half of my car sitting and waiting. I was told these parts would be ordered and further damaged assessed upon arrival. I finally received my car back on 12/19. The estimate was 3 weeks and it ended up being almost 5 in a half weeks. I understand things happen but again, I had no communication.
Use my experience to make your own decisions on what you think is best for you.

Pretty sub par job that they did to my car after I hit a deer in my ‘13 GC, and somehow didn’t realize the steering wheel was 45° degrees to the right when the wheels were pointed straight and the transmission cooler that they replaced ended up falling off so I ended up taking the whole front end off by myself just to fix that. Actual body work was decent, but they seem very unorganized in the front office and when something bad happens the advisors and managers seem to kinda panic and the communication process between the collision center and the dealership service center is atrocious as it took an hour long process to get my car back even though everything was paid for.

*What really put the cherry on top was the bullet hole that I ended up finding on my car’s hood after a 2 month long wait for it to get fixed and then they refused to pay for it to get fixed because I had driven my car off. Didn’t know people were having shootouts in the repair lot lol.

I had a more then awesome experience dealing with Reed Collision. My neighbor had backed in to my car. They got me in quick and took care of me from start to finish. I dealt with Jamie and Colin the new manager and both are very easy to get along with.

I have two vehicles at the collision center right now and so far the lady at the front desk has been great to work with. They are short staffed like everyone everywhere these days, and yet she smiles and makes the time to help. There is a new manager there named Collin, and while he is on vacation, it would seem the changes are evident for better service since the last manager has been gone. You might give them a try if you need body work. I will update this post as work on my two trucks continues....

The guy that answers the phone is extremely rude. I would not recommend this place to anybody. This is a State Farm service first place and I will be reporting them to State Farm as well. They condemn you for having an older vehicles. Don’t even want to  deal with it. Very judgmental. And the guy sounds like he is from another country possibly or knows another language. Do not use them.

B Street Collision Center - Overland Park

My insurance company offered B Street along with 20 other collision repair shops. I picked B Street based on its ratings (all 5 Star) and proximity to Shawnee. When I called, they said Enterprise Car Rental works with them multiple times each day, too.

I took my truck over there for front end repair. The only guidance I gave them was that I would be leaving town for an extended time and if at all possible, it would be great to get the truck before I left.

With the customer update features, I followed the progress via texts and phone calls. They finished four days early and I couldn't be more pleased. From the team at the front desk to the estimators, my experience with B Street was terrific. I recommend them in the strongest fashion: trust them with your vehicle and your schedule. They will deliver and will make you happy you used them. Many thanks to the whole team!

B Street Collision Center’s consultants Brett and Nash provided excellent customer service, from walking me through their process to answering any and all questions I had about the repairs. The actual services were done impeccably and completed earlier than they originally anticipated. I also very much appreciated the regular updates they would send me throughout the two week process. They also had a company deep clean and detail my vehicle, and when it was returned to me it looked and felt brand new. They handled coordinating with my insurance seamlessly and even offered to coordinate with the my car rental provider for pick-up. Very much recommend their services and appreciate them answering my many questions. Thank you so much B Street!

I had my Audi serviced at B St. after I hit a deer. While I understand that I have a foreign car and parts take a while to come in, the reason I’m giving four stars is because towards the end they would tell me that it would probably be done a certain day, and then it wouldn’t be and that went on for a week. I wish they would have just said we have no idea. It would have been more helpful. Other than that, my car came back in tiptop shape and detailed! Towards the end, they really pushed hard to get it finished and into my hands so I could be driving again! Everyone was very kind. Would recommend.

Highly recommend B Street Collision. After my 16 year old got in a pretty good wreck my vehicle was towed to their shop. They have been amazing with all communication and got the vehicle back to us 4 days earlier than they told us. Thank y’all so much for everything!!

We have had nothing but outstanding service from both B Street locations we've used. Would recommend to anyone -- they're friendly, they're FAST and they always do a great job. Our repair was done 2 days ahead of schedule. We use State Farm for insurance and they're able to pay the shop directly, which is a HUGE plus. My mom wagon is always returned to me about 200x cleaner than when I brought it in. The detailing work is so appreciated!!

AutoZone Auto Parts

Our daughter lives in Kansas and we live in Oklahoma. She had an issue with her car and had to get a part she was scared to change. They explained it to her while we were on the phone with her. This was the 18th of November. We can’t thank these guys enough for taking care of our girl. Y'all are awesome!!

Great place to buy anything I need for my car. These guys are always very helpful. They don't try to sell me anything unnecessarily, they answer all my questions and are very patient!

Originally, I called and spoke to Dustin. He was patient and helped me come up with a game plan. He also took time to check the back and found a battery I thought I really needed at a reasonable price. After bringing old battery in for test he confirmed it was not that. With only a moments description he suggested a starter. Sure enough he was right. Absolutely positive experience. The man knows his stuff! 6 outta 5 ⭐. Car is running!!!

They changed my wiper blades for me and did an excellent job. Thank you.

Dustin and Dan are a great help.
Always friendly

Hendrick Chevrolet Shawnee Mission - Collision Center

I chose Hendrick Collision because I felt the most comfortable about their explanation of my quote. They were easy to work with and even went above and beyond to take my car to its dealership to get a recall fix while it was in the shop and fully cleaned my car inside and out before I picked it up. They also kept me in the loop when contacting my insurance company to ensure the repairs could get done as fast as possible. I would recommend Hendrick Collision to anyone. Everyone was so friendly and eager to help. I appreciated them taking the time to explain all of the charges and working with insurance company to make sure everyone got paid for correctly. Their location is close to where I work right on Shawnee Mission Parkway in Merriam. They kept my vehicle locked up inside so I knew it was safe. I have referred others to this collision center and they all had a similar great experience.  I would definitely use them again.

Had an excellent experience at the collision center at Hendrick Chevrolet. I had to bring my 2021 Honda civic in for some minor damage and everyone I met with was very friendly and helpful. They took their time explaining the repair estimate to me and the estimated time it would take to make repairs. They kept me updated along the way so I always knew what the status of my vehicle was. When the work was finished. The reviewed everything with me and even had my car cleaned. I would recommend Hendrick to anyone who needs repair work done.

Hendrick Chevrolet Shawnee Mission agency engages in deceptive practices. During my initial visit to a Chevy dealer regarding a transmission shifting issue, I was advised to reprogram the TCM, a well-known solution. However, McCarthy-Morse Chevy dealer claimed they couldn't reprogram the TCM due to a connection problem and suggested replacing the entire valve body, which would cost $1400 in parts and labor which makes sense and professional and of course no charge for the reprogramming trial. Seeking a second opinion, I approached Hendrick Chevrolet Shawnee Mission dealer which obviously was a mistake, only to receive an unexpected diagnosis. They asserted that they had reprogrammed the TCM, citing a connection issue, and proposed a charge of $710 for the diagnosis alone. When I declined the excessive charge for diagnosis only, they insisted on a $218 fee for reprogramming alone. Doubtful about programming with a connection problem, I requested to speak with a manager or supervisor. (zack) Despite admitting their inability to reprogram it, they still insisted on charging $218 for programming that had never been performed. When I questioned the inconsistency, his response was blunt: I couldn't retrieve my car without settling the inflated bill. This establishment operates dishonestly and deceitfully, straying from the conductors expected of a reputable dealership.

Matthew was great to work with, easy to communicate with. My car was in a little longer due to the fact the Hendrick highers outside installers for decals. The inside and outside of my car was dirty. I’ll be washing it today.

Had a good experience at the collision center.  All of the staff kept me informed of my vehicles status while getting repaired. They were able to negotiate with my insurance company to get me a rental vehicle while the repairs were being done.  When my vehicle was completed, they took the time to wash and vacuum it.  I will certainly use them again if I have anymore body damage needs on my Volkswagen Passat.  Thanks

California Style Body Shop LLC

The absolute worst service I’ve had done on my vehicle broke my Lugnuts didn’t tell me didn’t tell me that the transmission needed to be re-programmed once installed. Also took the car back to Chevy to get it reprogrammed after installation and found out three of my motor mounts were broke. Very horrible service. Very horrible on time. Very horrible on communication. Very horrible experience overall. If I Could give zero stars I would.

This is the worst body shop in Kansas. They had my truck for months (almost a year) before they started to fix it. I had to come in to remind the owner every few weeks to fix my truck.  I took my truck in because I got T-boned and needed body work and a paint job. They let my truck get broken into and they stole my tv’s.  They did a terrible paint job. And messed up a back passenger door; a door they weren’t even working on. They took my step off to paint the truck and never put it back on. DO NOT TAKE YOUR CAR HERE UNDER ANY CIRCUMSTANCES!!!!!!!!!!

I love this shop, the owner is a great guy who shows he cares about his customers and goes above and beyond to get your vehicle looking new again. The fact that he allowed someone I new to store their car there until they came up with the money was superb! I recommend them to anyone looking to get service from a shop that cares and the workers are really cool :)...

Worst bodyshop they take parts from my truck they had nothing  to do with the job and they pop my tired and install a used one and never told me about it,just a bad mess ,don't  recommended.

William is a good guy. Straight fwd. Very satisfied with the price and bodywork done on my tacoma. I'd recommend this place.

The Dent and Detail Clinic

I have to say this is an easy 5 star. From the minute I walked in to get a quote until I picked up my finished vehicle I felt very comfortable with this great team of people. I'm a business owner so I appreciate when one runs smooth. This one sure does. I've had body work done here before years ago and like then they all exceeded my expectation. Thanks so much Todd and your attention to detail and professionalism! I'll be back and recommend you to everyone I know.

Todd and his team really did a great job!  I’m  glad my neighbor gave me this number.  I will definitely pass it on when asked.

These guys are the best in town.  Most reasonable prices around as well as top quality work.   Todd and team did an excellent job fixing my truck that had a huge scratch down my quarter panel and door.  Looks brand new.  Communication skills were top notch and work was completed on time.   Customer for life.

Amazing work! They repaired a dent in my door in a few hours that other shops were quoting well over $1000 (and 1 week) to complete... my car looks brand new. Glad I found them on google and will recommend them for anyone with major or minor repair work to be completed. The detailing prices are also a fraction of what others are charging and they do great work! Very very satisfied.

I stopped by today to see if they could help me out with some scratches and paint touch ups on my car. The owner, Todd, took a look at my car and touched up all my problem places then and there, I was on my way home in less than 20 minutes! They were incredibly friendly and helpful, and gave me some great advice for preventing future scratches. The areas they fixed look so much better and I will absolutely come back and refer friends and family there.

Midwest Collision Inc

John, Landon, Jason and the rest of the team did an amazing job on my car! They were very quick and I am overall happy with what they did. Price was reasonable! To top it off, I picked up my car and it was detailed!!!! was not expecting that, would recommend Midwest collision to family and friends!!!!

Can't say enough good things about Midwest Collision. Friendly staff, quality service, and reasonable price. And our van was spotless inside and out when we picked it up. Won't go anywhere else!!!

Mike and his crew did a great job fixing and updating my son's Mustang! The  results were stunning.  Thank you for your attention to detail on this project.

Great bunch of guys. They work hard to satisfy there customers. This is where I will take future repairs!

Thank you all for the work you did on our 2016 Dodge Ram. I can't rave enough about the fast, accurate repair work. Your employees went over the top to keep us updated on adjuster, insurance and repair. We will definitely recommend your service. It's the best!

International Midas Dealers Association

Midas

One of the best auto repair stores in town. The staff are professional and super helpful. The customer service is top notch. Special shout out to the store manager Louis Wolf. He is a rock star. Really appreciated his help.

Louis helped set up my appointment to get in and was very friendly and accommodating of my schedule.  Once in the store, Chris was very professional and actually recommended a fix for my AC unit which was not the reason I was here.  All told, I've found a new shop to call home.  I won't be going elsewhere for any service on my vehicle!!!
Hats off and thumbs up to this management staff and crew!!  Professional experience all the way!!

My husband took his Chevy Silverado here for new brakes. Everyone was so professional and efficient. They gave us a heads up on some upcoming maintenance and got us in and out. Would definitely recommend.

Louis and Eric were fantastic. Gave me all the information I needed to get the car taken care of. Very knowledgeable. I know their work will be just as great.  Thanks, fellas!

Came in for a routine oil change, with quick and professional service from Louis and his team. I also was given a heads-up on any upcoming maintenance. Would recommend coming here.

Glass Doctor of Kansas City

Today we met with Glass Doctor about a sick window 🤒🪟.  They came as a recommendation from another trusted company, Window World, due to the type of solution we needed.  We were so impressed with quality of service  from the first time we spoke, to the follow up and the actual consultation.  The bid to replace the glass was less than half the cost to install new windows and the solution, a more attractive fit!  Thank you Ronnie in KC and Diona/Wojo from STL for your above and beyond professionalism and integrity 🙏.

What a terrific experience! I was very leery about having just anyone replace the windshield on my older camaro, but I chose Glass Doctor based on a friend's recommendation. The tech showed up at the house right on time and I was more than relieved when he said that he has over 20 years experience working on these exact cars. He was very knowledgeable, professional and had all of the tools he needed in his truck. He did a great job, completed in about an hour, and I am very pleased with the results.

This will be my second time working with this company. First our sliding glass door. And now our car window glass.. I very happy with the service. I will keep calling Glass doctor

I picked Glass Doctor because they said they only used OEM Glass. The first install they used Safelite glass. They then replaced that glass with so called OEM glass. Today in learning that the glass is separating delaminating so I went to a new glass vendor to find out I have a super cheap non OEM glass installed. After removal of the glass it was discovered gouging from the glass knife that cause major rust under the glass. Now I know where the water was getting into my car after several visits and hundreds of dollars to my dealership. I would highly recommend you find a different shop.

Update 11/20/2020  here is your record. I attached a pic of your guy installing the last non OEM cheep glass. Notice the Glass Doctor polo.. This was NO miscommunication!

- Darrell was the first technician out to my home to replace the glass on the stationary side of my sliding door, he was able to replace it the same day as the quote which was convenient for me (as taking a full day off of work costs me about $250).  However after installing the door he did not bother to check it as after he left I realized that the sliding door no longer worked properly and was extremely difficult to close and open.

- I called for them to come back and was notified I would be called in 1-2 days to schedule a return visit.  After about a week I called back again and was then able schedule a return date.  They notified me they are unable to schedule time frames beyond 9-11 or 12-4 which to me doesn't make much sense since I work for a service company that can accommodate and schedule appointments within a 2 hour timeframe. The office staff was unwilling to accommodate my schedule and I had to reschedule this visit a second time after they tried to arrive before I would be home. (appointment was scheduled for 12-4 with the hopes of an appointment after 2:30, they called me at 11).

- Ronnie was the technician who arrived to fix my door which was a simple fix needing only 2 screws and some WD-40. If Darrell had paid more attention and just added the missing screws (which he did inform me of at the time of service) I would not have had this issue.

- I was originally going to put 1 star but Ronnie was respectful, prompt and quick with his work.

- I would recommend Ronnie as a technician but would not recommend Glass Doctor.

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