Gl Motors

Kia Galerías

The sales and service departments are horrible at this Dealership.

I own my car and never used their financial services because they were too expensive.  But I had to deal with their sales department for car Insurance Plates and other things, for example, for my plates, it took them 30 days when the whole thing can get done in person in 4hrs. They took an extra month to give a car that was paid in full 45 before the delivery date.

The Service department they're always trying to add extra things that my car doesn't need, for example, my car has 12k miles, and they forced me to add a change of the transmission oil and the AC filter (that didn't need to change/replace) in order to keep my car under warranty.

When I paid for the service I asked for copies of all the paperwork and they ignore my request and didn't give the diagnostics that they run on my car, what are they hiding?

Don't ever come here, there is no good customer service and they don't care about what the customer needs and paid for.

Very good service to put the stamp on the booklet, but very bad to solve actual failures in the car (My car was massively leaking gasoline, they “test it” for a week and couldn’t spot the hose that came loose)

Very impressed with the Kia showroom,  the staff, and the cars.
Kind of surprised we didn't get a follow-up phone call after looking at the Sportage.  Or 'some' sort of incentive to get us to buy.
Ended up buying the competition.

As a customer, the way they deal with obstacles and flexibility for certain areas are not what the company represents.

The KIA company only reflects what old-fashioned techniques failed and, doesn't seem to have the interest in improving.

SYC MOTORS SEMINUEVOS

Personnel in response to accidents leave a lot to be desired, they are not clear from the beginning. One person greets you and you end up serving another, it seems like they have a lot of staff turnover.
You take your truck to the agency because they have a direct line with a supplier and they are worse.
They definitely sell you the idea that they have the best in customer service there, it's not just putting on a friendly face, it's giving you a solution and prompt solution to problems. If they did the job well from the beginning they would not have these types of problems.

I am going to tell you about my ordeal, since the process began, the service was bad, it took almost a month to deliver the vehicle, after the delivery the worst began, they say that they are certified cars and that they work 100%, but Not really, it didn't happen to us that way, one is excited about the vehicle and sometimes one doesn't pay attention to the details in depth, they delivered to us on a Wednesday (August 30) in the afternoon, everything was fine that day, the next day it caught fire the Chek, we took it to the agency on Saturday, September 2 and they said it was the catalyst, but that nothing was wrong, we could use it without any problem. On Sunday, September 3, we went outside and we almost got killed on the road because a tire was Due to being old, on Monday, September 4, we took her to put the 4 new tires in the same way to align and balance, that same week the light bulb in the cheap store turned on again, I took her to the agency (9 of September) and they say that it's nothing to worry about, it's because of the stereo that they had connected but nothing happens, on Sunday and Monday we went to the agency again and they didn't give us a solution, they gave us the same answer, nothing happens, they didn't give it a solution. It's going to stop, on Tuesday more lights came on on the dashboard and we were alarmed again and on Wednesday we took them to the agency and it left me stranded in the middle of Mariano Otero Avenue, the tow truck had to take it because it no longer worked, I just left it. from accelerating and the battery was dead, the truck was left there waiting for the catalyst that was pending and they said that the other fault was the total alternator, they already changed both of them and on September 21 they said that the truck was already there, we went for she and I didn't even walk 10 kilometers and she left me stranded again, she stopped accelerating and couldn't even turn off, the mechanic from the agency went and changed a fuse and we continued on our way, in less than 3 blocks she stopped me again leave it lying around with the same fault, we decided to take it to the agency again, the next day, which was Friday, September 22, they told us that maintenance was already done on the fuse box and that it was done, well I I left again after passing the Mariano Otero overpass, and leaving the overpass on the way up, a tow truck helped me and removed me from where I was left (center lane). Once again, the agency's mechanic helped us and accompanied us. back to leave the truck again, today is September 28, 2023 (5:19 p.m.) and they don't give us an answer, the truth is it's frustrating to know that the people who sold you the car and the people who are higher up are not capable of providing a solution, my husband and I are really very upset with the agency, I hope you read my long comment, but it really is an ordeal. I request a prompt solution.

Do not buy!!!!

I gave the section for a vehicle and the operation was finally not carried out due to non-compliance on their part with the purchase agreement. For this reason, I requested my refund, which they said I would have in my wallet already in 5 days, more than 20 days ago and they did not They give me the refund, the seller doesn't even respond to me anymore, I request a solution to my refund!!

I bought a 2013 jeep, it lasted a month, when I wanted to collect the warranty, they told me to go through 400 km, and it is a transmission problem, and they still want to charge me more money, it is a terrible place, the treatment, especially from Carlos and the hypocritical manager Isais, it is the worst, they do not solve a single problem, they do not answer phones, and it is the worst place to buy a car, 0 recommended, never, but NEVER buy there.

Buying a car here is an ordeal, from the beginning to the end of the purchasing process, first we wanted to leave one car on account for another and first they told us that they would take it for us at a price and then they would not lower it, a lot of absurd paperwork and There were many obstacles for them to want to take the car from us, we ended up selling it outside and paying for it in another way, they did not meet their delivery times for the car (they changed the date 3 times), the car had many mechanical failures that once we were using it they came out after a few days (that's why they don't let you test drive the car), aside from the fact that they left me stranded and I was very upset, I would never buy a semi-new car there again, pure failures with them and the truth is that I was fed up with so many fights with them, avoid problems and buy somewhere else.

Edgar GMC, CADILLAC Y BUICK

MGM Cars

THE WORST AUTOMOBILE AGENCY, badly left with the vehicle papers which makes it doubtful that they are legal, it took more than a month to be able to show the vehicle papers; Liars with the states of the cars, they say that they are in perfect condition and when you take it to the mechanic you realize that it is a lie and they also charge you for this and without forgetting that they commit to something and do not comply with it, MY advice It is not to buy there, something more expensive is better, but better in the long run.

Pickpockets!!! In order to take my mechanic for a car, they asked me for a two thousand deposit that would be refundable if I was not interested. However, the car had many details with the scanner and they did not return my two thousand pesos. RATERS!!!

Terrible attitude of the owner or manager... They offered me a ridiculous amount to take my car, they didn't even see it and in the end they told me "you better sell it and come back for our car"

Excellent treatment (Mr Jorge S..) excellent 100% reliable cars.... Congratulations

Carsol Cadillac Guadalajara

This dealer refused to service my car claiming that they do not service GM cars older than 2010 (mine is 2009). In addition they could not recommend any other service option in Jalisco. Although all I needed was an oil change and wheel balance, they steadfastly refused to service the car. This is a "red flag" if I've ever encountered one. Are these real GM certified mechanics? My guess is no.

They are not responsible for guarantees when they are aware that they delivered a vehicle with a defect.

Carsol Buick GMC Guadalajara

Very bad service, it seems that their team of mechanics has no training, they spend years with the equipment and deliver it poorly, they always leave out a detail and to make matters worse they act indifferent and charge you.

When thinking about taking a car there, the truth is it is the worst experience I have had in other agencies, fast and well done, and they don't charge you a fortune.

Excellent facilities, very good attention and service, I always take my truck for maintenance service and recently for a diagnosis, they keep you constantly informed about your vehicle, it is an agency that gives a lot of confidence.

Very bad service, they have had the truck for years and they are only taking details out of it, the price increases and increases due to the service and the delivery I see very far away. I will definitely not use your service again.

The attention of your advisor Norma was unfortunate, she did not want to make a quote and her attention and attitude left much to be desired, she did not even allow us to sit down, she urged us to leave
Definitely not coming back

Agencia de Autos Volkswagen Euro Alemana Américas

Chevrolet Galerías

Martha was amazing aside from her beauty. She helped us untill we closed the deal. Thank you.

Excellent service when asking about a new vehicle. If you are looking for a Chevrolet car or truck, this agency is a good option.

Yesterday I visited the agency to see one of their trucks, literally the seller did not show up.
The girl at the reception, upon seeing our face and that we were leaving, only showed an empathetic and very embarrassed smile. Terrible attention on the sales floor.

Volkswagen Euro Alemana, Agencia de Autos

Friendly services. I was trying to sell my car. The valuation is lower than other dealers on Vallarta. I was not able to get the best deal. But they have the team who can review your car, get  quick quote and not ask to come 2 or 3 times just to set a price for the car. I was trying to sell my Lancer. With used car cost getting higher due to low new car production, the quote for my 2014 model is not the best.

This place has the worst customer service. I bought an used car and I waited for one year to get all the car documents. Also, they promised me a car in excellent conditions, however the car was already crashed and has a bad wheel alignment which cannot be corrected easily. I totally don't recommend this place to buy an Used Car. Also, they didn't give me a Maintenance certificate on time (not even given) so I couldn't claim the warranty.

One star because this lady Daniela on service department  is so rude over the phone, I didn't wanted to do business there,  but the technician  was really  helpful and courteous, that's why you are to get my business, but again  that lady thinks she is doing people a favor

Very professional and competitive.  I chose Euro Alemana after VW Americas, my recomendacion don't ever go to VW Americas they have the worst service.

sales service, vehicle service, post sale service, customer service...... just awfull, had to talk to general manager and still bad experience.... had to report directly to VW plant.....
if you need anything go to VW americas, totally opposite experience!!

Best Car Dealer services

Retail & Franchises

Industries

Partners

Resources