SYC MOTORS SEMINUEVOS

Personnel in response to accidents leave a lot to be desired, they are not clear from the beginning. One person greets you and you end up serving another, it seems like they have a lot of staff turnover. You take your truck to the agency because they have a direct line with a supplier and they are worse. They definitely sell you the idea that they have the best in customer service there, it's not just putting on a friendly face, it's giving you a solution and prompt solution to problems. If they did the job well from the beginning they would not have these types of problems.

I am going to tell you about my ordeal, since the process began, the service was bad, it took almost a month to deliver the vehicle, after the delivery the worst began, they say that they are certified cars and that they work 100%, but Not really, it didn't happen to us that way, one is excited about the vehicle and sometimes one doesn't pay attention to the details in depth, they delivered to us on a Wednesday (August 30) in the afternoon, everything was fine that day, the next day it caught fire the Chek, we took it to the agency on Saturday, September 2 and they said it was the catalyst, but that nothing was wrong, we could use it without any problem. On Sunday, September 3, we went outside and we almost got killed on the road because a tire was Due to being old, on Monday, September 4, we took her to put the 4 new tires in the same way to align and balance, that same week the light bulb in the cheap store turned on again, I took her to the agency (9 of September) and they say that it's nothing to worry about, it's because of the stereo that they had connected but nothing happens, on Sunday and Monday we went to the agency again and they didn't give us a solution, they gave us the same answer, nothing happens, they didn't give it a solution. It's going to stop, on Tuesday more lights came on on the dashboard and we were alarmed again and on Wednesday we took them to the agency and it left me stranded in the middle of Mariano Otero Avenue, the tow truck had to take it because it no longer worked, I just left it. from accelerating and the battery was dead, the truck was left there waiting for the catalyst that was pending and they said that the other fault was the total alternator, they already changed both of them and on September 21 they said that the truck was already there, we went for she and I didn't even walk 10 kilometers and she left me stranded again, she stopped accelerating and couldn't even turn off, the mechanic from the agency went and changed a fuse and we continued on our way, in less than 3 blocks she stopped me again leave it lying around with the same fault, we decided to take it to the agency again, the next day, which was Friday, September 22, they told us that maintenance was already done on the fuse box and that it was done, well I I left again after passing the Mariano Otero overpass, and leaving the overpass on the way up, a tow truck helped me and removed me from where I was left (center lane). Once again, the agency's mechanic helped us and accompanied us. back to leave the truck again, today is September 28, 2023 (5:19 p.m.) and they don't give us an answer, the truth is it's frustrating to know that the people who sold you the car and the people who are higher up are not capable of providing a solution, my husband and I are really very upset with the agency, I hope you read my long comment, but it really is an ordeal. I request a prompt solution.

Do not buy!!!! I gave the section for a vehicle and the operation was finally not carried out due to non-compliance on their part with the purchase agreement. For this reason, I requested my refund, which they said I would have in my wallet already in 5 days, more than 20 days ago and they did not They give me the refund, the seller doesn't even respond to me anymore, I request a solution to my refund!!

I bought a 2013 jeep, it lasted a month, when I wanted to collect the warranty, they told me to go through 400 km, and it is a transmission problem, and they still want to charge me more money, it is a terrible place, the treatment, especially from Carlos and the hypocritical manager Isais, it is the worst, they do not solve a single problem, they do not answer phones, and it is the worst place to buy a car, 0 recommended, never, but NEVER buy there.

Buying a car here is an ordeal, from the beginning to the end of the purchasing process, first we wanted to leave one car on account for another and first they told us that they would take it for us at a price and then they would not lower it, a lot of absurd paperwork and There were many obstacles for them to want to take the car from us, we ended up selling it outside and paying for it in another way, they did not meet their delivery times for the car (they changed the date 3 times), the car had many mechanical failures that once we were using it they came out after a few days (that's why they don't let you test drive the car), aside from the fact that they left me stranded and I was very upset, I would never buy a semi-new car there again, pure failures with them and the truth is that I was fed up with so many fights with them, avoid problems and buy somewhere else.