McDonald's

The store is fairly new and clean.  Walk-in, drive-thru where you can order at the kiosks in the lobby.  It seemed like they had a rough start when they first opened last year but seem to be up to speed with a good staff.  Use the McDonald's app and use the deals offered if possible!

When I was a kid, I used to go to McDonald's and I liked it because it tasted good but now that I know how literally poisonous the food is, I just can't go in there and support it. At the outset, they were revolutionizing speedy service  and in an ever expanding world, the speed was necessary but now they charge more than the food is worth, have machines take your order and it has become a dystopian nightmare, take a second and think about the reality of what you're monetarily supporting before you go into one of these and poison yourself. Your health matters, you owe it to yourself to do better, don't eat McDonald's anymore.

My kids and I came in today for lunch. I was very impressed at how efficient Loagan was. He brought our food out to us with everything we needed. He was polite and asked follow up questions.  He made sure the delivery drivers were not waiting very long.  He was staying busy wiping tables and sweeping when there were no customers to help. I was very happy to see a young man with work ethic these days.

just went throw the drive through there 2 girls in there not taking orders finished their conversation before letting me pay. I corrected my order twice at the window and they still had me missing part of my order I Was already on the freeway n they told me I was screwed then  put the phone down to ignore me. The line was so long and they didn't care.

The Big Mac was very good, and the french fries are my favorite out of all fast food restaurants. McDonalds has been a favorite ever since i was little and getting happy meals. Good job!

Starbucks

It took to long time for a mocca frappe and it's the worst Starbucks coffee that I've drinking. You can do it better... cuz It's my favorite place to go... I'm very disappointed 😔
....
Todas I Will g for a refresher and the flavor stinks really toy can do it better... this is only water whit colorants

The only downside yo the store is that they do not open on time. Pet google store hours is 6:30am. Yet when o went they did not open till 7ish. Other that the lack punctuality the service from the staff and good is awesome.

The drinks at this starbucks felt pretty watered down and were pretty warm for cold drinks, but the price was okay.

Food was okay, it was the service that blew my mind. Not only did they help push start our van that was broken down. But when that didn't happen one of the employees gave us a ride to the AutoZone 10 thumbs for these guys.

Staff is rude and had bad attitude. Very unhelpful, in fact seemed to be unhelpful intentionally. Order was not correct.

Always have to wait to be acknowledged (have to flag someone down). The food is rarely fresh, fries are always cold. If you go during lunch time, you might get lucky and get fresh hot food. My advice is order everything "cook to order" which takes about 5-7 mins depending on what you order and it's made fresh.

HORRIBLE customer service!  Either busy talking on their phones or each other.  Short and rude.  Very rarely do I write a negative review, but this particular McDonald's is HORRIBLE!

And that's just the staff, the food is cold and over HALF THE TIME YOU GET THE WRONG ORDER!

If you absolutely have the have McD's, GO TO ANOTHER ONE!  ABSOLUTELY DISGUSTING SERVICE AND SUBPAR FOOD!

Corporate---you really need to re-train this staff to be friendly and courteous!  I ordered at the drive-thru window.  Girl at the payment window very abruptly told me my total and yanked credit card from my hand. The pick up line wasn't much better.  The guy gave me my food and didn't mutter one single word.  Food was lukewarm. This isn't my first negative experience at this location. These employees are consistently rude each and every visit. They act like it's a burden to even wait on you.  I have never received a greeting, smile, have a nice day, nothing even remotely courteous.  EVERY SINGLE VISIT! Judging by the other reviews this seems to be an ongoing problem at this location. I work hard for my money and prefer to spend it at a location who will at the very least not treat me like pond scum.  Chick-Fil-a is direclty across the street. These employees could take a lesson from them on how to treat customers. I will not spend another dime at your establishment.  These employees might as well wear shirts that say "LEAVE ME ALONE"! They clearly can't be bothered with customers!

Ordered 2 bacon egg and cheese biscuits meals.  Total was $13.03.  There was so little bacon on the first sandwich I thought it had to be a mistake.  2nd sandwich was the same.

Lady that takes the money didn’t speak a word.  No thank you, no good morning.  Nothing.  The lady that handed us the food was polite, but called me “hon” about 8 times which I find condescending.  Not for me.  Won’t be back.

Worst customer service experience I’ve ever had!!! Refused to make my biscuits, said and I quote “yall gon haf to wait cuh”

Starbucks Carretera Nuevo Laredo DT

No one acknowledged us when we were standing at the registers. Poor manners. We left.

This location was clean, neat and very well run.  Everyone was very polite and helpful, we were limited on our Spanish and they were very patient.   Best part was that they passed on our order to the other employees so they had it ready when we went in.  Great experience

Not great attention, the place was a little dirt

Someone stole my phone inside of a 5 min stop.

Worst McDonald's I've been to. Burger was burnt and they wouldn't do anything about it. Service was terrible, employee uniforms were nasty and no one would help when I need to get my burnt nasty burger resolved.

It was pretty consistent with other McDonald's I've been to. Inside was pretty clean, the parking lot could use a facelift though.

Dropped in today to get some McDoubles & when I made it home with them I noticed something wrong.. The burgers had a NASTY smell and even worse taste. Only ate one. The smell was like someone wiped their butt with the burgers it was awful. I don’t even have words to describe the awful taste. Had to throw away 4 burgers!  Only thing that was good was my drink.

Normally I love this location and stop there frequently. This time there was hair all over the restroom sink, the soap dispenser wasn't working and no soap anywhere, and slippery floors at the register. Brought to manager's attention and he became aggressively defensive before I could mention the soap with excuses that they were trying to get it fixed. I was polite about it because it isn't the normal situation there. He decided to dismiss me with "have a good day" when I asked where the employees washed their hands (I observed one walk from the bathroom to the register and not go to wash in the employee area).  Decided not to eat there after all. Hoping this was an off day for everyone.

Ordered on the app.  Got a double quarter pounder delux and fries.  Received a single drowned in mayo and gross fries.  Undercooked fries but saturated with oil, so their frier was off temp.  Plus, they pulled me to the side and had to wait for gross and wrong food. Nit a credit to the brand.
Drive-thru girl was pleasant, at least.

Starbucks Plaza Aeropuerto Monterrey

I love coming here, it's my little comfort of American familiarity in the chaos of work travel.  The staff knows English, enough to get you coffee and give you the receipt if nothing else and they are as friendly as can be.  I order an Americano, and you need to say "Espresso Americano" in Mexico to get it right.  "Americano" by itself is just what they call filter brewed coffee.

Best starbucks in monterrey, all staff very kindly and the taste of coffee is always balanced.

Way more expensive that other Starbucks but super slow. They only focus on drive thru .
Took 10minutes to get my coffee and bread.
There were only two people in front of my order.

Lots of seating inside and on the nice covered patio. Nice and quiet when I was there. Don't speak alot of spanish but communication was pretty easy.

As always great coffee, but the baristas were really focused to despatch people on the drive thru rather than us at the actual store, I felt kinda ignored

Starbucks Apto Mty TC SUE

I am a crew, and in all the airports of the
Mexican Republic they give us a discount between 15 and 40%.
At the one in Monterrey they don't give us anything, and last time I asked for my drink with half of ice and they raised me $15 pesos more because they take up more liquid to refill the glass.
Appalling!!

Better go to Punta del Cielo. Six people talking, doing nothing, the coffee was delivered to me incorrectly and none of what they have on display is in stock. It is also more expensive than all airports.

Very expensive but what are you going to do? The price of flying.

They raised the prices too much, they practically went to double or triple what it costs in normal branches or almost the same as in the Reserve.

Starbucks Aeropuerto MTY

They don't consider Starbucks flask discount and charge full amount. Once I remind they said ah.... And return 3peso which is not standard discount. Mean customer service is poor

Starbucks generally tastes the same everywhere, this was no exception, so the staff must be highlighted above all, they were quite friendly and helpful, they didn't have a lid for a venti size and the girl looked for other options to be able to sell me the drink. The place required a little more cleaning as there was a lot of trash on the customers' side. There were only two people to attend to that entire part of the room. So the service was slow.

They do not accept promotional codes, they do not give stars nor did they accept the Starbucks card.

Starbucks Aeropuerto Monterrey TB y PB

I travel a lot for work and I have never come across a Starbucks with such apathetic staff. They wanted to charge me for a thermos that I supposedly broke, just for seeing it and turning it over (to see the price) while I was in line, it is evident that they do it on purpose hoping that some unsuspecting person will believe that they made the mistake and pay for it. Before even taking my order, the guy who served me asked me very rudely if I would take the thermos that I broke, to which I told him that I hadn't broken it and that if I had, I hadn't done it, it was because of him. thermos and showed me that it was supposedly broken from the lid (which I didn't even touch) and I explained again that it wasn't me, since I only took it to see it, I told the most rude guy who has ever treated me that yes He wanted to be able to check his cameras, which he had no problem waiting; He just got upset, put the thermos aside and took my order. By the way, the most tasteless Caramel Machiatto I have ever tried….

I was looking forward to having a delicious coffee since they do not have electronic collection and they do not give you your ticket either.

I had never been in a Starbucks with loud loud music, a strange selection for a coffee shop of this franchise, I thought the music was standard for all their locations (it looked like a wedding)

But service and the slowest among Starbucks in the world.

Very small and uncomfortable, the service is super bad, and they give you what they want.

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