BBVA

I had an account at that branch and they laughed at me as much as they wanted, even in my face, that arrogance, I don't understand the truth, I don't know what they think. Really avoid that bank, and at least that branch, without any humanity, it is better to have a machine serve you at least you know that they have no heart. A question for those workers... do you become bad there, is it a condition to work there, or were you like that before. What a pity.

The treatment they give to those who do not belong to BBVA is a shame. You get the ticket with an approximate wait of about 40 minutes and more than an hour passes and they don't attend to you and on top of that they tell you with all their face that since you are not a customer you have to wait. That first those who are are attended to. Yesterday I came and after waiting they did not attend to me. And I just need to collect some things... after waiting, they told me that the papers are not valid. In short, the treatment leaves a lot to be desired. And the workers are very despotic and rude. I hope I never come back.

I wanted to open an account because I am not a customer and I went to have the conditions explained to me and to see if I might be interested. Two (inept) blonde girls helped me at the checkout. Terrible customer service, they have not explained anything to me properly. If I didn't do the bill it's like they weren't going to detail anything.... Of course they have lost a potential client.

Does anyone know how to contact this office? You call the personal manager and he is never available, they refer you to the office, and of course after asking you for your ID directly the call is cut off, unheard of and inconceivable. It is evident that personnel cuts are what makes them earn billions of euros.

the worst bank in the world, if you have your savings there, better go to another bank, and if you are an elderly person they treat you like a useless person and the commercial agents send you to the street

Disgusting treatment, they have directly kicked me out of the bank, dragging my feet. I don't understand how these people can be in front of the public. I will avoid carrying out procedures in this office in every way.

Very good and fast attention
Good professionals who solve your problems
good address

Horrible attention from the lady who took care of me, speaking to me with arrogance, she has done the impossible so that I could not do the operation that she had to do, and because she was not a client, she treated me with a despising tone, she made me feel very bad and she has not solved me Nothing because he didn't feel like it, please put people willing to work. I'm not a customer nor will I ever be, thanks to the kind of employees you have who believe the office of (Isabel de Moctezuma) is PESIMA.

Poor attention from the director and staff of the bank. You need a 25 policy, to request an audience with that office and they don't receive you, they are very busy talking to each other.
Come back tomorrow.

Terrible, they are incompetent. Both the director and the worker, they do not have any type of empathy with the client and much less because they are in another community, it does not matter what you call, they always make some excuse and if they do not change the office to the community in which I live now, the only thing that What you have achieved is that I close the account with you. INCOMPETENT

I enter BBVA in Sondika at 9:45, because for them to attend to you at the cash desk, the hours are from 8:30 to 11:00, I have 3 men in front of me. They serve me at 10:10. 25 min to make a deposit. It is clear that their policy is that people get desperate and finally everyone uses the online system. I find the customer service disgraceful. It is not exclusive to BBVA. It happens in all banks.

I don't usually do this but they already have enough of me, I go to this office to check in for my company and they have a blonde lady at the checkout who should not be facing the public, neither because of how she looks nor because of how she talks, one of many was I carry the income from my company in a wallet and it turns out that she doesn't like it that way and she told me that I had to give it to her in hand. I told her that I don't want people to see what I carry and she doesn't care about that. I have to do it like this and he told me in a very bad way, this is just one of many, amen, how badly he talks to you and looks at you. If you don't like being in front of the public, I advise you to look for another job, this time it's enough. The last one, the next one, I'll put up a complaint form. P.S. I don't belong to this office, but I am a client.

which I asked that the call be audited because of how upset Mrs. was with me, referring to the "published reviews" which I find, tacky and slum, of a pathetic moral character.
I may be poor, but neither Sara Martínez Sentana nor anyone else is going to trample on my dignity.
Time to time.

The treatment of the bank director is disastrous, he simply did not want to do his job, and he acted as if he typed my document and in the end said that he could not do anything, when they sent me to the office from the telephone branch. Appalling.

The treatment is shameful and especially for an elderly person who does not know how to operate the ATM. The director leaves a lot to be desired, some should not work and leave the position to whoever executes it properly. Shame

The opening hours are from 8:30, I had agreed that I would go the next day to sign a document at 8:30 since at 8:35 I would have to leave to get to work, it turns out that I was there until 8: 45 and the office remained closed. A total lack of respect!

They still do not answer the phone, I see that they are not interested in negative opinions to improve and they only respond to an average opinion that they have and that does not even explain why, then they will make demonstrations to avoid layoffs, if you continue with that customer service you will all be left over, fewer strikes and more to do your job well

I don't understand how BBVA has people without any education!!! A SUPPOSED DIRECTOR WITHOUT ANY MOD OF EDUCATION JUST THE PRIDE.
A FEW COURSES ON CUSTOMER DEALING WOULD NOT BE BAD!!!! OR BETTER A FEW YEARS!! UNPRESENTABLE!!!
It is not about adding information, just about having an education, I am sure that the parents of the alleged director would not like how they are treated if they do the same things as her, I WILL REMOVE MY ACCOUNTS!"

Director, arrogant, arrogant, laughs at clients, no wonder they close bank branches, this lady would close everyone, what I don't understand is how with that attitude she can maintain a position as director.

Horrible experience, in the office located in Tomás Zubiria Ibarra there is a thin girl with short hair over her shoulder who works inside the office on the right hand side as soon as you enter the door of the bank, she is very poorly educated, unprofessional and a slum in the treatment, we asked a brief question about a card and all the time making faces, he didn't let us finish asking, he cut us off all the time and didn't let us explain ourselves. It is sad that a banking entity like BBVA has workers like that girl who destroys the image and reputation of the bank. Horrible super bad service.

They don't help at all. If you make an online account, they do not help you with the minimal explanations of using the app.
The office is always empty and it seems like they are teleworking. If they don't attend in person, what are they there for?

Since they inevitably make us use the ATM for any operation, it would be of consideration for the client to review the printing ink for the receipts and the checkbooks. Here they do not have much attention to the client in that aspect.

HERVAS MANAGEMENT - Gestoria Hervas

I came recommended, and with the same I will recommend avoiding it.

If I give two stars it is because the staff is friendly and they were good enough not to charge for the first consultation I had with them. At first everything looked good and they seemed serious. I was also lucky that I was attended by what seemed to me the main partner (or one of them), since her last name gives the agency its name.

He asked me for the information and was interested in the procedure I needed to carry out, which was also something unusual. I sent him an email and, after his reply informing me that I had not attached them correctly, I responded with it. Shortly after we had a face-to-face appointment in which I was informed of the steps to follow and a new documentation was requested. I sent said documentation requesting acknowledgment of receipt, due to the previously mentioned experience.

There was no answer. Neither to that one, nor to any of the other two emails sent in the following weeks. The third week I decide to go in person to request that they not continue with the process.

I understand that there are higher workloads, courses and possible incidents that delay the normal pace, but responding to an email reporting this takes just a minute, and not doing so denotes, in my opinion, a lack of professionalism and interest towards your clients. which I didn't expect. Very disappointed.

I went with my partner to file the tax return, from one day to the next they gave us an appointment and the price was reasonable, recommended for any type of management.

In my case they work in Burgos as representation of another GARSA consultancy. These two companies do not seem to coordinate with each other or know the protocol for joint action in the presentation of deeds in the property registry. What should have started in June has been processed 4 months later due to a mistake by GARSA-HERVÁS (and that each one attributes to the other, who didn't do their job well?). If it were not for the client (who has been claiming it for 6 weeks) they would not have even known that the processing was paralyzed.

In my opinion they have not acted with professionalism or diligence.
At the moment without the deeds and without seeing my money back.

I went to this agency to carry out some procedures with Social Security and my experience has been terrible since I was not attended to correctly because the problem that a delay in the management would generate was not taken into account and of course I was never informed of the process , obviously because it didn't even start, they didn't take care of my file.
I explained to them that I was in a hurry because I had to make decisions that affected third parties and when they didn't call me, I called them and they assured me that they would call me the following week. They didn't call me for anything, not even to inform me and at the end After a month I went to ask for my file that was untouched. I don't even know that they started it and it seems to me to be an absolute lack of professionalism and respect.
Of course, I would not recommend anyone to leave any important matter in the hands of this agency. Aránzazu

Not terrible customer service... the following... damaged ATM, you enter and at the cash register, they want to charge you a commission, for withdrawing money, when it is not your problem, but theirs. 2 people to serve a client, empty bank and no interest in working or solving the problem...that's how it goes 👌👌👌

Since 3pm closed, the following ATMs are far away or do not give money, shameful

The truth is that it was very bad that I went to the ATM to get money and they asked me for my biometric signature and I couldn't leave. I asked for help from the lady who was serving me in the office, very rude. He didn't give me that option and he didn't care that later a guy who was next door came out but it has already been fixed. It seems to me that the customer service is very deplorable. We have our money and our Payroll like many people who at least have BETTER CARE Because if not, we'll look for another bank.

Innova Abogados

I had a problem with a debtor that was difficult to solve but thanks to the efforts of this office, particularly Inés and also her colleagues resolving my concerns, we managed to resolve it in a very fruitful way.
Very grateful for the professionalism and for being attentive to me at all times.
Another point in their favor has been the objectivity in handling the matter and being aware of its progress, without having to follow them.
They are a trustworthy team.

Lack of professionalism and updating with the laws. They gave me bad advice. Thanks to the fact that I reversed the process I started with them, I saved myself financial and emotional ruin. They are only interested in litigation, which is where they make money. I was fooled

I found them because I had problems with a card that charged me a lot of interest, they directly referred me to Eneko. He explained the entire procedure and the pros and cons. In a matter of a short time everything was resolved and without causing me any more problems.

The treatment that Inés processes is heartless and abusive, it is a shame that lawyers like this mediate in commercial situations, the mediation of a judge is more worth it.

Very good experience, the professionalism of the team and the commitment they make to you is very noticeable.

The service they provide in this branch is totally embarrassing. Even the director doesn't know how to do her job, and threatens to sue me when she is the one who is "allegedly" scamming me. What's more, they have threatened me with not doing their job until I pay for an expert report.

Let me explain, it literally took me more than 2 months to change banks with them. Having the home mortgaged, they have made me sign papers twice with different amounts than those we agreed on in the monthly mortgage, changing these from one day to the next having already signed the agreement with them.

Since I pay the mortgage every month (logically), they still pass it through the bank where I am and not this one, because as I said, even if I want to change to this bank they are more than two months late.

In short, when I communicated the overwhelming logic to the director, she told me that I should have told her before and that I had to redo all the papers, for the third time, and to improve it, without informing me how much I would have to pay (another once again) for the apartment, he told me that I had to pay for the appraisal of my home, and that if not, he would report me.

I have no problem paying the amount of the expert report, the problem is that they have been making me dizzy for months to change the damn bank, I have given all the papers there is and there is and they do not do their job. If they do not prepare the papers correctly, without lying about the amounts from one day to the next and do not do their job, I am not going to pay for an expert report that they have forced me to do and that is of no use to me.

To this day I am still waiting for the correct papers to sign and in the middle of the month I will pay the bank for the apartment again, they are informed. Furthermore, the director threatens not to file my paperwork until I pay for the expert report without even knowing how much I have to pay in monthly mortgage to switch to this bank. Let's see what's next.

Terrible service in the office and at the window because I have the account elsewhere. I understand that I have a commercial relationship with BBVA, a financial entity, not with Antonio el de Miranda.
Also today I went to withdraw money and no ATM gave money... The closest Miravalles... Terrible

The customer treatment is shameful, with the apology of Covid, they continue with the office closed with one person at the cashier and another at attention, they have us on the street waiting to pass one by one, justifying themselves with teleworking and with waits of up to 50 minutes . There is no right to mistreat customers with the excuse of the pandemic, all other financial entities are open to the public.

They scammed and deceived me, they stole a lot of money from me and they make mistakes.
They charged me twice for my car insurance and they have only refunded me 60%. They also don't know how to work, they have a lot of free time and instead of helping, they take it to look at nothing.

They take a long time to respond and do not give concrete information. Sometimes they are unoccupied (apparently, of course), people are waiting and if you don't come up to ask, no one pays attention. I give them one star because it won't let me give any.

I went through the BBVA in Gamonal, the one in Vitoria and they all took me for a walk. However, in this one that is located on Calle Madrid, the young man treated me very well and answered all my doubts

Bank shame. They cannot make probate processing more difficult. And on top of that they want to charge for management... I still don't know what management they do... Loan sharks!!!

Impossible to contact, with no office!!!
How to have an emergency. It is embarrassing that I have been calling all the offices in Burgos since 9 o'clock and they do not answer anywhere.

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