Saybrook Hardware Co.

This store is affiliated with the ACE Hardware Brand and the mantra of the customer focused level of service ACE is known for in all locations. It is always a pleasure to shop at the Saybrook Hardware on Main Street - it's the Ace Experience, without a doubt. Family owned with many familiar faces, the associates go far above and beyond the call of duty. The staff is friendly, well versed with the products AND location of everything in the store. Not in stock? Saybrook Hardware is more than happy to special order for you. So incredibly focused on the customer experience. This is the # 1 difference and the reason why I shop local and avoids the Big Box Stores...

They have darn near everything, but the lady that I dealt with looked bored and not at all interested in really helping me. But, that’s Connecticut. Not really all that friendly folks in the state, and I was born and raised here!

I've been buying at this store for almost 36 years. The staff is always helpful and knowledgeable. However, checkout experience has been deteriorating for quite a while now and last night really made me wonder why I continue to spend my hard-earned money there. No greeting by the clerk, after announcing the amount (which was the only sound she made during the transaction) my receipt was silently pushed across the counter. No thank you, no have a nice night, nothing. And yes, I did say hello when I walked up. I don't get that at Stewart's in Clinton, which, btw, is very close to my house. Smart business practice dictates greeting a customer and most importantly, saying THANK YOU. You need work Saybrook Hardware!!!

A very good old time hardware store. They may not have all the stock that Home Depot has but they have most of the things you need most of the time. The employees are quite knowledgeable and can find things in all the books and crannies!

Quality items for sale in this store. If they don't have your item they try very hard to locate it order for you and have in store within a few days. Brian the store manager has his staff trained very well to assist all customers. Prices are very competitive.