The UPS Store

There is organized crime going on here with packages not being delivered but being marked as delivered.  This is the worst customer service I have experienced in my life from UPS.  When I went into this store to receive help after all these errors online with claims all the clerk did was give me the customer service number that I could get from my cell phone at home, she didn’t even give me the warehouse number or any other info.  I hope UPS goes out of business because expensive packages get stolen way too often and probably from the delivery people.  It won’t “process” my claim online and nobody will help me when I call the error number, all I get is a robot that hangs up after pretending to help.  This is a dystopian “smart city” nightmare.

This location is very poorly managed.

The online print system is an outdated mess and often down for days at a time. Because of this you'll have to wait much longer than you think to get a simple print job completed.

The staff are nice -- it's not their fault the business procedures are poor -- but they seem to not all have permissions to complete all tasks if they are not a manager. Therefore when the manager is out, the on-site employee has to call the manager to get instruction on how to do the tasks they were not trained to complete. This has happened to me multiple times.

After months of giving them chances to change my opinion, I've taken my business to a FedEx store closer to my establishment.

I've used this location a few times, it's busy but no problem. Today I needed to send a package back. They emailed me a shipping label but I didn't realize I actually had to print it out. Their in-store guess print was down so in order for them to simply print the label for me, it was a $5 charge. Five dollars to print one piece of paper. What the hell happened to just normal service

BE WARNED!!! I went in to ship a package, had a pre-paid label in my email. They tried to charge me $2.50-5.00 just to print the label. This is not posted anywhere in store. An employee contacted the store manager (per my request to see the policy), the store manager referred the employee to a small card with a graphic design, that was sitting in the back office. Stay away from this store, they're sketch.

I went to this location to have a petition notarized and print a document. The woman I was welcomed by told me I was able to receive both services and gave me options for the printing. I paid to use a self service computer for 10 mins. I was in use and put my attention to a personal device to email something to myself to print off and the computer kicked me off with time to spare. I asked
if I could be logged back on and the gentleman who stated he was the manager, was very unfriendly and had awful customer service skills regarding this simple matter. When I confronted him about his behavior, he became defensive and even more condescending. I asked for the manager and owners name, which he shared two names that I couldn’t verify were accurate. I asked for direct contact to the owner and he stated I “can just email the store.” I asked if he has access to the email account and he stated yes, and I responded with “how do I know the owner will see it it without you deleting it first?” He just stated he wouldn’t do that. He offered to print a form out for me but stated he didn’t have an employee present to notarize my petition. When I told him the woman told me she could, he then said “oh, well then okay.” I asked, “why would you lie,” he again became defensive and told me I was not allowed to get my petition notarized. I asked if he was refusing me service and he stated, “yes, due to being disruptive.” I paid for my copies and left. Before leaving, the gentleman (David) who told me he was the manager also said to me I should use another store if I don’t like his service. I will be calling corporate to file a complaint against the franchise as I hope they would offer better customer skills training for employees.

Ace Hardware Cherry Hills Marketplace

This store feels like a small country town where everyone knows everyone. Every time, and I mean every time I go into this store, I get the best and friendliest customer service. Always greated with smiles and "how can we help you?"  I mostly use their post office services. I visit this store multiple times a week, sometimes daily to drop off packages. They. Are. Amazing. Walter, has gone out of his way to assist me with all my small business packages that I'm dropping off, sometimes 10 to 15 packages at a time. Just Amazing people. The caring woman who works in the post office is amazing too. She is so kind to my two kids. 10 STARS 🌟  for this place.

Front doors only open half way, center aisle mostly blocked especially towards the back of store making it impossible to cross from one side of the store to the other. Main aisle on left side of store also 90% blocked. Place is a serious fire hazard.

My wife had an experience over the phone with "Anne" who was very rude and pretty much laughed at her when she called to ask a question. This supposed manager or whatever title she claims to have is a disgrace to this ACE franchise.

My wife and I just wanted to see if she could price match an item that was placed in the wrong place. When my wife called, Anne did not introduce herself as the manager and was rude throughout their whole conversation.

For the record, we understand stores do not have to price match items that are placed in the wrong spot. We asked if there could be a one time exception since it was a store employee error.
This review is mainly based on the horrendous experience my wife had with Anne.

If you ever run into Anne, know that you are not dealing with a professional. Previous posts have mentioned her behavior, and I guess I will just add to that list.

The little pin and nut broke off of my water bottle. The awesome David fixed it in a couple of minutes for less than $2. Chris and Sam we're also incredible to help me. Definitely come to this store for top of the line first class help!!!

There's always someone ready to help you. They have everything I need for such a small space. I just wish they could do something about the fertilizer/chemical smell that whacks you across the face when you're there.

Shell

Too bad there's not an option to remove stars - I can barely stand giving this review a 1 star. One of the most awful customer service experiences I've had in my life happened here. Last night (sun 10/22)  around 930pm, I stopped here to gas up. I was very low gas and had to gas up at that time. I was gifted a $30 shell e-gift card. When at checkout, told the lady there I had an e-gift card, wasn't sure how to use it. Right away she told me they don't accept gift cards, there's no way for her to enter it in the system or scan the bar code. I tried telling her, the scanner would scan a valid bar code and she completely refused to help, telling me to go get gas elsewhere, walking way from the register. I ended up downloading the shell app, because apparently that's how the e-gift card works and was able to pump the gas. This same lady, walked out of the store talking on the phone, telling whoever she was talking to that there's no way this should be working, she doesn't know how I'm pumping the gas, they don't allow gift cards, she tried telling me it won't work, and how did I get the gas pump to work. So damn ridiculous. I've told her several times this location should accept e-gift cards because the Shell app sent me there. Mind you, she messed up a transaction for another customer who was there before me. While she was so busy telling me she's been there for 17 years, she knows what she's doing and the don't accept e-gift cards, maybe the Shell corporation should provide some training to her, showing that e-gift cards are in fact allowed. Again, ridiculous, insulting and just horrible customer service. I suggest everyone get an e-gift card and go give this lady some practice😉

The lady working this morning has to be the most rudely person. How you keep employees like that I will never understand.  If you don't like you job quit. There is no reason in the world to treat customers like that. If there was a 0 star to check I would have checked it. You lost my business and I know you don't care. Very bad business at this location

Lady working tonight is very angry and rude. Someone with that attitude does not need to be working in customer service. I am a General Manager of a company and I would like to know if one of my employees  acted in this way . Especially without being provoked . Makes you wonder if she’s just racist .  To raise your voice and cut off and over talk customers. Employee was in the back I waited a few minutes to be treated this way . I told her sorry she’s having a bad day and I left she continued yelling comments. Also I see the same lady in some of the reviews with pictures and  nothing is being done . Is it ok she treats people this way at Shell in Thornton?

Dear owner, I think you should know this as you may not be aware that your associates are refusing to serve customers.
Today at 730pm, I stopped at this shell gas station as I normally do never have i had an issue before. Today, this lady in the picture you see below refused to open the doors to anyone who approached the door. She was talking on the phone, laughing on the phone, not acknowledging anyone knocking on the door to get her attention. let alone, there were 3 other people outside the store already trying to get her attention when I arrived. When I knocked, she turned to look at me rolled her eyes, continuing her phone conversation. There was no sign stating the store was closed temporarily what so ever. This is so unacceptable and unprofessional. This lady needs to be retrained or given a write for her behavior. Instead of making the store money, she is making the store lose money.

I tried to buy lottery tickets at this location. The guy behind the counter said he wouldn't give them unless I paid cash. He said he didn't want to run my card. I asked him why and he wouldn't give me an answer. Asked him to clarify that he didn't want to make the sale and he confirmed and said "no". I walked out with nothing.  I wish I would have known this before I spent $100+ on gas and a car wash. I will find a different place to spend my money.

Big O Tires

Kayla is amazing, she is friendly and very professional. She interact well with customers and is able to explains everything in detail that is easy to understand. She does not hide anything from customers which I appreciate.

The financing options are a amazing and the products are exceptional.

The service is quick and well done.

I highly recommend Big O on Fillmore!

I’ve brought both of my cars in a few times and am absolutely pleased with the service. Everyone is super personable and extremely efficient. Brett and Jake were amazing and helped me with many different issues. Hands down only bringing my car to this locations from now on!!

I had a negative experience about a year ago, problems with the air pressure light coming on repeatedly after they installed new tires. Made followup appt, sat in the lobby over 1 hour, they handed me my keys, got in my car and the light was still on!! I don’t think they even looked at my car! Stormed back into the store, they took my car back and fixed the problem…
The mgr gave me a card for free oil change as an apology, or embarrassed. A few days later on a trip to NM light came back on! Concerned I drove to the nearest Big O, Fountain, CO. Waited  1.5 hrs, hopped in car and drove to NM. Never had the light problem again!
Finally  used the free oil change card last week. They honored it, no questions asked. Short wait. Will report on my experience next week as they evaluate my front end for loud squeak. Hoping for a good experience with reputable mechanics I can trust to fix my Honda Fit, as needed.

Hands down the best Big O in the Springs! I’ve been going to Big O for many years, and I’ve been to many in the Springs. This one makes me feel the most comfortable and well taken care of. My personal favorites to work with are Brett and Gary, as they always quickly find the problem, fix it, and have great customer service. Any of the employees are great and very knowledgeable though. Always a good experience.

I’ve brought in all 3 vehicles that we own to this specific location only & have been coming back for 3 years now. These guys are honest, fast and affordable. I’ve tried a few other locations in Colorado Springs prior to coming to Big O on Fillmore and this is the BEST. I highly them for all your auto needs, they do other services besides tires!

Worst experience I've ever had at a shell. Went in to grab some food since I had time to kill on a job site in the area and had the pleasure of dealing with the charming Sonia. I approached the hot case wanting to grab some buffalo rollers Sonia watched me from the register and didn't even come over to ask what I would like and when I looked over to her she threw her hands up. I responded by saying I wanted to grab some food and she immediately snapped back "how many" I replied "the deal you have listed for 3". Sonia then snapped in the same tone "anything else!" I told her I wanted wings to which she again snapped "how many and what flavor?!" Even though I didn't want to have to engage anymore conversation with her I had to ask what my options were as there was no labeling for the wings. She then proceeded to snap how many I could buy and what flavor options. She then angrily punched the items into her register and had my pay then went over to grab the food. I noticed that some of the things I wanted were somewhat overcooked and I asked politely if she could grab the ones closer to the front to which she snapped yet again "what was that" to which I asked again. She slammed the food into boxes and walked over and handed me my items I said thank you and left. I can't remember the last time I had an experience like this anywhere her entire demeanor was extremely aggressive and uncalled for. Next time I'm in Longmont think I'll wait and go elsewhere for gas or a quick bite.

What can I say... It's a Shell gas station just where you need it -- on your way from point A to point B with all the amenities you'd expect. A bathroom, a gas pump, oh and did I mention a gas pump?  Either way it's not about this station -- it's about your destination.  If this pit stopped helped you along the way then it is an oasis in the gasoline desert. Thankfully for me, it popped up exactly where I needed it to be.  Enjoy!

Diesel at this "Shell" station is not Shell brand diesel, this is clearly marked on the pumps, no secrets.  Just posting this as as a heads up to others looking for brand name fuel.

In the high the lady jams out and sings while she checks you out!! Great attitude for someone who works overnight!

AT&T Store

Matthew is awesome!  Matthew at this AT&T store is fabulous, he’s knowledgeable and patient and extremely helpful. Although he was alone in the store, he worked efficiently and got to me quickly. He also solve my major problem and gave me great advice as well. Thank you, Matthew.

Went here to have a line transfered. The store sign showed that they you open at 11:00. That time came and went and the store never opened. The store was dark and no one was moving around inside. We had to go to a different store across town to get the line transfered.

Kain the new store manager is superb.  He gave me the best customer service I have ever had anywhere.   He definitely should be a district manager or regional manager😀

I visited the att store in cherry hills marketplace and cannot say enough great things about Ruth and her customer service.  She made an ordinary visit that I dread so pleasant and educational.  Keep her as she is a true asset.

hi, my son and I stopped in to see about moving back to AT&T..it was later in the day, and the store was not busy. it was just us.

We were greeted by Matt, who sat down with me to discuss the potential scope of my needs. I quickly found myself quite pleased. Matt explained the current offers, and I was frankly amazed. we chatted for almost an hour..I'm chatty. I planned to return a few days later to port-in my four existing lines, and also to add two new lines(for my now ecstatic 12&9 yos).

Matt, along with his manager and his area manager pitching in, performed the porting and new line establishment, which included multiple device trade-ins with large data transfers, remarkably quickly and without any hiccups.

I was able to add Direct TV Stream at this time, and the offer I received allowed me to add the TV service at my father-in-law's house, essentially for free. This amounted to a huge benefit for my wife's dad since he's never had a cable-type TV service.

Rather than go on and on, I'd like to invite you to visit this AT&T branch at University & Orchard and see what they can do for your family and/or business. They helped my family take a big step up. we're very happy to have switched to AT&T.

Sincerely, with thanks,
Douglas Ball

I have been working with my local Big O dealership for 5 years. The thing that constantly amazes me, beyond the normal servicing of my vehicles, is that they have taken especially good care of me. From time to time I will come in and they will often givem me assistance with a specific problem and refuse to charge me! I try not to take unfair advantage of their generosity. Each Dealership is individually owned and these People Are Doing It Right!!

I went in early to try and get an alignment and the employee that I got the opportunity to talk to was not a very understanding or polite individual. I understand this store is busy but that doesn’t mean you can treat your customers any less simply because you don’t need my business. They couldn’t tell me a time lapse and refused to assist me. I’ll make sure to go to the big o in superior, which is where I ended up going and they were amazing there. 0/10 don’t recommend this facility at all.

I just had excellent customer service over at big O tire. They were the closest tire place to my house so after putting air in my tire I headed over there they swapped my tire out for the donut because they’re super busy and they have my tire and they’re repairing the nail that is in it. Luckily it is repairable and by the time I’m done getting my errands done I’ll be able to come back by and I’ll put my tire back on. What makes the customer service even better is the way they treated my 7 year old stepson. My son  was absolutely fascinated by what was going on the guy literally let my son help him push the button on the impact drill, and put air in the tires. Then explain to him everything he was doing and why he does it, and how it works. I literally cannot compliment this employee higher. This was phenomenal.

Great service and help from Joseph, Brandon, and Patrick. Thanks for the help in guiding  me to making the right decisions for my car maintenence without pressuring me into replacing stuff too soon or when I can’t currently afford it. Saved me a ton compared to what the dealership was asking, so I plan to let them do other major things like my brakes soon.

Service manager a liar. I bought 4 tires. When I left I lost a cap that wasn't put on properly. They replaced. Bought me 4 new ones. Came in no big deal. The desk manager had nothing to do with me. He had the service manager work with me. I then had a flat tire that was unrepairable. They sold me one at a discount.  No big deal. Now today I send my son to get the same tire repaired for a slow leak. I can see a screw in the tire. My son is told that I am banned from going in the store. I wish someone would have told me. I will not return to that store.  I had a feeling that desk manager just didn't like me.  I think he should be fired. Worst experience ever.

Lowe's Home Improvement

Always an enjoyale shopping experience at my local Lowes on N. Nevada Avenue.  Primarily, the best team members are in the Returns/Pickup location near the front exit doors.  In fact, the staff member who helped me today, and has handled both my pickup orders and my returns in the past, Alyssa, walks on water and eats fire in my Big Book about Excellent Customer Service.  Alyssa is always friendly, professional, and knows her job very well; and that makes for even better service. 5 Thumbs Up to Lowe's and to Alyssa.

Edit:
Updated from 1 star due to local store team(Nathan and Juan) taking care of my issues.  Props to those guys.  They provided the display model shelf to fix the issue and provided a discount on the fridge for the troubles.   I don't know that I would trust Lowes delivery ever again but the local store possess customer service not found from the call center.

DON'T USE LOWES DELIVERY!!!  Outsource deliveries to 3rd party and Lowes takes NO OWNERSHIP of issues.   Damaged walls, trim, broke parts on fridge.   Promised replacement part but didn't deliver.  Told me to order a $250 replacement shelf from manufacturer.  I work in customer service and this company has none when an issue happens.  Don't bother calling customer service.  They won't help.

Anthony in paint was Determined to get my color match. He spend so much time, recruited help and did it with a smile on his face. Top notch customer service!

We are disappointed in Lowes and the third party delivery service they use.  We ordered a $3k GE profile refrigerator with a Saturday delivery.  On Friday we get all the confirmation texts and a 2-6pm delivery window on Saturday. At 7:40pm, still no delivery, so we call the delivery service.   Turns out the delivery wasn't even on the truck because "they couldn't find it" .  So it's not like they were running behind, there was no intention to deliver.  No communication, no updates and the online status kept reporting "delayed, but we're working on it".  Real first world problems here but we missed a dinner with friends because we were waiting and still have no fridge.   The representative was all to happy to just cancel the order for us, noting this has been happening a lot.  This isn't the right company for us if losing a $3k sale isn't seen a blip in their day.  We will try local.

This location has a really helpful staff. I needed quite a few things and found them all because of the great support that I received. I wandered around for a while before I finally asked for help. A nice lady escorted me from spot to spot filling out my checklist. I went to check out and realized that I had forgotten something. The cashier sent a different employee to get the item that I was missing. I was very impressed with the help that I received.

Worker is always friendly, gas is cheaper then most other places pretty much daily. I never have to wait to fill up, pretty much always has gas unlike other gas stations which dont have gas smh

My first time here.. clean yes and polite yes.. the thing i didn’t like was how the attendant told me there is only one car wash for $20 only.. I’ve always paid 15 for the top dog at a shell gas station.. I don’t like this for souls that are on budget lifestyles.. I won’t be attending this gas station again and I will be voting accordingly as a shareholder.. the car wash was broken and leaking as well.. not happy.

Worthless gas station. Stopped here 3 times in as many months, and each time, every single god damned gas pump was out of order.

Please just sell this location to a gas company that can actually provide working pumps. Ridiculous.

I don't normally comment on stuff but this gas station is the only one I prefer to go to. The guy working at this gas station is extremely kind and hardworking. Goodluck to your studies and you're going to be a great engineer!

Handy location for a quick fill up and snacks. Entry and exit from their corner lot can be challenging during busy traffic times.

Sun Enterprises, Inc. - Powersports Dealer in Denver

Myself and 2 other guys just bought (3) brand new KTM’s from another dealer because Sun wouldn’t price match. Sun’s loss was my gain. Perhaps you fools (Sun owner and sales manager) should try a littler harder to negotiate with a long time customer.

Had breakin service done on my PCX, and unfortunately the dealer did a much higher mileage service than Honda recommended, which cost significantly more.

We worked it out with the service manager Jake who was very accommodating, got their system corrected, and refunded me the difference for the unnecessary work.

A hassle, but I'm pretty pleased with this fair resolution.

Jason and the crew at Sun were fantastic to work with on our purchase of  Polaris 570 EPS! Not only did they beat the price of the competition (by a bunch) but the service was 2nd to none. The crew in the accessories, finance and parts departments were equally nice and knowledgeable. Our purchase experience was quick and enjoyable. I would not hesitate to shop here again and I look forward to our future relationship with Sun.

I brought my daughter up to buy a Honda XR150L. They didn't have any available as they were sold. They did take a deposit and all of her information to call her when they get 1 in.

Jason Colley was very helpful and gave us a lot of confidence as first time boat owners. We bought a Sea doo Switch sport and I appreciate that he has boating experience and helped us with a ton of knowledge. He knows this boat inside and out has has been super responsive. Will come back for sure!

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