Big O Tires

I have been working with my local Big O dealership for 5 years. The thing that constantly amazes me, beyond the normal servicing of my vehicles, is that they have taken especially good care of me. From time to time I will come in and they will often givem me assistance with a specific problem and refuse to charge me! I try not to take unfair advantage of their generosity. Each Dealership is individually owned and these People Are Doing It Right!!

I went in early to try and get an alignment and the employee that I got the opportunity to talk to was not a very understanding or polite individual. I understand this store is busy but that doesn’t mean you can treat your customers any less simply because you don’t need my business. They couldn’t tell me a time lapse and refused to assist me. I’ll make sure to go to the big o in superior, which is where I ended up going and they were amazing there. 0/10 don’t recommend this facility at all.

I just had excellent customer service over at big O tire. They were the closest tire place to my house so after putting air in my tire I headed over there they swapped my tire out for the donut because they’re super busy and they have my tire and they’re repairing the nail that is in it. Luckily it is repairable and by the time I’m done getting my errands done I’ll be able to come back by and I’ll put my tire back on. What makes the customer service even better is the way they treated my 7 year old stepson. My son was absolutely fascinated by what was going on the guy literally let my son help him push the button on the impact drill, and put air in the tires. Then explain to him everything he was doing and why he does it, and how it works. I literally cannot compliment this employee higher. This was phenomenal.

Great service and help from Joseph, Brandon, and Patrick. Thanks for the help in guiding me to making the right decisions for my car maintenence without pressuring me into replacing stuff too soon or when I can’t currently afford it. Saved me a ton compared to what the dealership was asking, so I plan to let them do other major things like my brakes soon.

Service manager a liar. I bought 4 tires. When I left I lost a cap that wasn't put on properly. They replaced. Bought me 4 new ones. Came in no big deal. The desk manager had nothing to do with me. He had the service manager work with me. I then had a flat tire that was unrepairable. They sold me one at a discount. No big deal. Now today I send my son to get the same tire repaired for a slow leak. I can see a screw in the tire. My son is told that I am banned from going in the store. I wish someone would have told me. I will not return to that store. I had a feeling that desk manager just didn't like me. I think he should be fired. Worst experience ever.