Hedonai Madrid - Pozuelo

I went for the plus hygiene facial treatment. The truth is that for what it costs it is quite shabby. They told me it would last about 1 hour. I arrived at the center at 4:15 p.m., between when they prepare you and start the treatment, it was 4:30 p.m. The steps described on the website do them, however each step takes approximately one minute. Even the moment that usually lasts the longest, which is when they have to remove blackheads and other impurities, lasts extremely short. My feeling is that I was going to have blackheads on my nose and continue with whiteheads on my chin. The massage they give you is quite shabby and unprofessional. In the end, the girl (who was very kind at all times) gave me some samples of creams and explained how to apply them, that was almost 10 minutes. At 5:06 p.m. I was leaving the center, taking into account that I stopped at the counter to ask him a couple of things, this means that the cleaning lasted barely 15 minutes. A complete scam. When I got home and saw myself in the mirror, my nose was practically the same as before the cleaning, and my chin was the same. In short, I do not recommend the treatment at all. Very unhappy with the result. The treatment of their employees is very correct.

I loved it. Nice and clean place, moderate prices. Without a doubt I absolutely recommend it

I have been a Hedonai customer for many years and without a doubt it was the best decision I made! It works super well and the service they provide is great!
Today I make special mention of Irene, a true professional, exceptional treatment and unique friendliness! Congratulations to the team you always have Hedonai!

Excellent treatment from the entire team. I will return without hesitation. Cristina did my last laser session and I was very afraid because it bothers me a lot, she makes the session go by without you realizing it, she makes you want to go back and continue with other areas that I didn't do so as not to have a bad time. A girl's charm.

I recommend Hedonai without a doubt. In the first session they do a hair study in order to offer you the best treatment based on the characteristics of each one.
I am already on my fourth session and I am very happy. Cristina helped me and the truth is that she is charming, as well as a great professional.

Centros Ideal Móstoles Madrid - Depilación Láser y Medicina Estética

Good afternoon,
The truth is that I have to say that it was very good at the beginning, although I had to change centers. It was the first session and the girl who attended me was very patient with me since there were things that I had not done well. But, on the other hand, what they told me that 7/10 days in advance I had to be out of the sun and that I had to put on moisturizing cream (rosehip) during those days until the waxing appointment, could having warned me that the laser machines were broken as it would have saved me the cream, since it is not very cheap and I have little. So I hope they get fixed as soon as possible. Thank you.

I was a client of the Parque Oeste Alcorcón clinic but due to its closure they sent me to this establishment. When requesting the transfer to another center since the one in Móstoles is quite bad for me, they inform me that my voucher has expired when I have not spent the corresponding sessions or the guarantee period that was established in the contract if the result obtained in the sessions was not satisfying. I went to the Móstoles clinic to get a solution since there is no customer service telephone number and you can only contact online. The staff there told me that they can't do anything and that the voucher has expired. Even if all the sessions are pending or have not been carried out since it is a session every two months and if this deadline is not followed, the guarantee period is not taken into account. And all this without taking into account when my appointments were, since it is the staff themselves who give them to me and without having received any evaluation of the results of the treatment. Conclusion complaint form and of course do not contract services with this company again, since it is not only this problem but also the high staff turnover that they have that causes the service to suffer.

DON'T BE FOOLED. When I contracted the laser they offered me 2 bonuses of 5 sessions each but if at the end I had 2 or 3 hairs left that I had as an extra 2 guaranteed sessions if you turned 2 years old, giving you the sessions every two months. Everything is a DECEPTION, I ended up with a lot of hair 2 months ago and they do not offer me any solution, now I no longer have the right to the guarantee sessions saying that it is impossible for them to tell me that because it is with another type of treatment as if on top of that I I was inventing it.
To sell you the products very well but not to fulfill it.
Ah, they're going to make you pay for the glasses.

My wife and I had the two-year bonus plus one year warranty at the Parque Oeste center in Alcorcón. That center closed and they sent us directly to Móstoles and we asked to change to Fuenlabrada because it was better for us. I haven't had any problems but they tell my wife that her bonds have expired when she still has a year left on the warranty. We tell you that it cannot have expired because you still have the guarantee and the result is not satisfactory, in addition to the fact that no one has done an evaluation to say that you do not need the guarantee. So we put up the corresponding complaint form. I do not recommend ideal centers at all, the result is not good and on top of that they do not comply with the contract

Edited on November 29th about the response from ideal centers.
Because you tell me to get in touch to try to solve the problem and your answer is that you can't, you can't give me information about my wife. You don't want to solve anything, you have given the answer to look good. I have written you two emails and you do not give any solution, the only thing you are doing is wasting my time.
Ideal Center Customer Service Responses:
- Good morning Mario, do you need information about your treatments? Regarding your wife, due to data protection law, we cannot provide you with information.
All the best
- As we have indicated, we cannot give you information about another client
All the best

That's your way of solving things.
The consumer complaint has already been processed.

I'm already finishing my treatment. In this time I have met several girls, all of whom are lovely. Professionalism, attention, Hayzea is a heavenly girl. They are worth a lot and work long hours.

Hedonai Móstoles - Depilación Láser – Medicina Estética

I have been a customer for 10 years, when it was Láser 2000, today Hedonai.
I was in Getafe and they closed and I had to go to Móstoles.
The last thing I hired was the laser for 3 years, it turns out that the appointments are given every 2 or 3 months, being lucky, they cannot give you a session in the summer if the sun shines on you, so, they are sessions that you miss if you take medication You can't do it and it takes another 2 months to give you an appointment and the clock is ticking and you miss the sessions. It doesn't compensate at all and they are getting worse and worse in attention and service.
The fact is that I have one session left and with the appointment scheduled two months before, it turns out that the Alejandrita machine breaks down, which is the one that works for me and for which I hired it.
It turns out that they have not known anything about the machine for a month and a half or when they will be able to give me the session and I have not been treated for 6 months now and to make matters worse I have had to pay at another clinic.
I requested a session with iodine even though it didn't give me the same result to remove some of the hair and when Alejandrita was there I could give myself my last session, to which they answered no.
10 years as a client, giving me few sessions for the paid years and they are not able to give me a short-term solution until they can treat me with Alejandrita.
I asked for my money back so I could pay for a session elsewhere and they also said no.
A shame.
I wrote to the email that they say and do not give any solution and the attention leaves much to be desired.
I do not recommend Hedonai at all. It has greatly declined in attention and management.

I would have to continue because I say hair-raising but I won't come back here.

My review is for Hedonai Móstoles, based on my experience in two of the centers:

I noticed more than favorable results after the change from Xanadú to Móstoles.

The girls are super professional doing their job and the treatment is very pleasant.

I have never had a problem of any kind and I am very satisfied with the center.

Without a doubt 10/10 and highly recommended.

Good afternoon.
My assessment is directed to the center of Simón Hernández street.

First of all, I would like to comment that they have always given me a solution to my "doubts and problems."

Secondly, I would like to highlight that every time I go the girls who work there both at the reception and in the cabin have been very professional, friendly, decisive and approachable.

The laser treatment is going great for me, since I notice much less beauty and much finer. For my part, a very positive assessment of the entire set.

I think it is important to remember to value the good and positive things in each experience.

Thank you.

Don't hire anything here, THEY WILL SCAM YOU
This is the third time I've edited this review because it's a real scam.
If I had to choose where to get waxed again, I would never come back here.
There are always problems with managing appointments, if the laser hasn't broken it means they won't pick up the phone. There are never any gaps either and it is also expensive.
I went specifically to have alexandrite laser hair removal (I explained that other lasers had not worked for me and this one had) and despite it being a very expensive place, I took out the bonuses. A month after paying for it they tell me that they are going to stop working with this laser and they don't give me alternatives either.
They also tell me that since I live abroad they will try to make room for me when I am here, when I get here it is the same as always, little interest in making room if you are not going to buy.

I edit the review: The last straw has already been having to pay for a session elsewhere (having sessions here) because it is impossible to make an appointment.

Edit again: I'm already on my second session that paid me elsewhere (I still have 7 sessions left here). Now the story is that they have had a broken laser for well over a month. To make matters worse, they upload promos to WhatsApp for Black Friday but they leave me unnoticed and don't answer my messages...they have me amazed.

I have finished the treatment and I am very very happy. The staff are lovely and they are very professional. I don't give 5 stars because after the closure of the old Vivanta clinic in Getafe I had to move to Móstoles. The center of Móstoles is taking charge of hair removal for the entire south of Madrid...and there are many of us. The staff juggles to make an appointment. Another center is needed, at least, in the south

Hedonai Madrid - San José de Valderas

A shame of a company!!
Once the bonus was paid, the first sessions without problem. But in the following ones, after having had the appointment for 3 months, they notify me a couple of days that it is canceled because they close the center. They tell me to contact them to make an appointment at another center. And after almost 2 months, several calls and emails...no appointment or refund of the money.
I went in thinking that it was a serious company and that, with El Corte Inglés behind them, they would be serious, but nothing like a complete deception.

I have been undergoing a series of treatments since January of this year and I couldn't be happier with the results and especially with the staff, they are all lovely, friendly and provide excellent treatment, special mention for Farah, thank you for treating me so well. I will definitely return to this center.

Since 2012 I have been a patient at this center, if it were not for the magnificent staff that attends, this would be the last treatment I contract at Hedonai, they have been changing appointments for 2 months due to lack of product,

The people who work here are professional and very friendly. However, it does not seem logical to me that it takes more than 2 months to give you an appointment (having full availability - morning and afternoon - on my part). In the end, this negatively influences the process. I say this so that potential future clients take it into account. I have few sessions left, but I will not renew mainly for this reason.

I have been going to this center for about a year and, without a doubt, despite being far from home, I go there because of PATRICIA's treatment and professionalism. His way of serving you, of listening to your needs, of organizing his agenda to always find the availability you need, of being diligent in his work and the affection with which he treats you are values ​​that are very APPRECIATED in treatments where trust and results are important.
I have taken more bonuses at this center because I know that she was going to be responsible for taking care of me. Highly recommended.

Hedonai Madrid - Sanchinarro

Hello, I'm not one to give reviews, but I can't pass up congratulating the Hedonai Sanchinarro center and RECOMMENDING it.
I have been with them for years, doing different types of treatments and always with a happy ending.
They are very professional in what they do, they advise and guide you very well.
Dra Blanca, spectacular and the girls the best.
Thank you and I congratulate you for the good atmosphere you generate.

It is the first time that I have posted a review of a site, but the treatment and treatment seemed like a joke to me. I have paid €900 for 10 sessions of LPG and pressotherapy and they have barely had any effect. Years ago he did it to me in another center for half the size and the circumference of my legs went down 6cm. On this site they didn't give me before or after, just some photos when I started the treatment. The doctor received me the first day and never checked me again, not even after finishing. Most girls are unpleasant to deal with. They arrest you and leave. They don't hear you if you call them and one day I had to get out of the prison by myself because it wasn't working well. In fact, one of them told me that if I forgot the mesh again she would send me home even though I had only forgotten it once. I asked that they not put me with her again for this reason and because she had hurt me and the next day she showed up. The only nice girl is a long-haired redhead girl. And lastly, the center leaves a lot to be desired. Since the floor is tiled, they could put a rug at least to change your clothes so that your feet don't get cold... I'm super sorry and I feel like I've been ripped off for a treatment that I still pay for. I have been to many different beauty centers and I have not seen anything like it.

Unfortunately, waste of time and money. They don't answer the phone, they tell you that the separation between sessions is 2.5 months (in all other centers it is usually a month and a half) and they also don't give you appointments (according to them "they open the agendas every 3 months) and so on they continue your interval your business strategy, your bonuses expire and you are left without money or sessions. Seeing the situation, I requested a refund at the beginning of the treatment and they refused.

The review is towards the appointment/telephone service system. I have called THREE times today to reschedule an appointment. On the first call a guy answered me and then hung up or hung up. They haven't called me again. In the second, I waited for SEVEN minutes, until I decided to hang up, because I don't have all day. In the third and last, more of the same, EIGHT MINUTES WAITING until I hung up. Disastrous, lousy service. Also, every time I go it is empty or I see 1 person counted but they never have space/availability when I want to change an appointment, I don't understand anything. Anyway, mid-afternoon calling so that NO ONE has attended to me and they haven't solved what I wanted.

The appointment system couldn't be worse. I have been waiting for more than 20 minutes. I have called 3 times today and there is no answer. Furthermore, every time I make an appointment it is for more than 1 month and at times that do not suit me. Terrible customer service

Hedonai Madrid - Princesa

They have closed permanently, leaving customers without any notification.

When calling Hedonai they say: “We are under construction” in front of the English court and I don't see any premises under construction.
Little by little they are closing centers without prior notice, deceiving that they are going to reopen to improve care and it is not true.
In the end they will close them all and they will enjoy the money of all the clients without serving any of them.

Good morning, I wanted to know the real reason for the establishment's closure without notice. What do those of us who have half-finished treatments and appointments already booked and have not yet been notified of anything do? I cannot go to another center because it has been years since I started here, I chose precisely this center because of its proximity... is there anyone else in the same situation to be able to claim jointly? thank you!

I have been forced to write a negative review of this center. My assessment is aimed at the lack of organization/coordination, I don't know if it is due to the continuous rotation of staff or lack of disposition on their part. After finishing my sessions (which were also many and quite expensive), I acquired a voucher (22 sessions). With Leticia (former manager who currently works at the Castellana center) and Verónica (current worker at the center) present, they assured me that because I was a former client, instead of consuming 2 sessions on full legs, it would count as 1 session. At the time I insisted that they leave it reflected on my file and they confirmed it. On another occasion, I asked again if it had been registered and they confirmed it. It didn't seem right to me to ask every session I attended to continue insisting/doubting whether they reflected said promotion in my file.
Finally, they tell me that I no longer have sessions available (even though I had an appointment, that is, I supposedly had sessions available) and that there is nothing of the promised promotion registered in my client file.
Furthermore, since 2019 and having paid for so many sessions performed, honestly, the results have left much to be desired, that is, practically zero and I reiterate that there have been many sessions performed. No words.
In short, lack of professionalism. I do not recommend it and I will formalize a claim in person as soon as possible.

A firm you can trust, I lasered entire legs, armpits and groin 15 years ago and it is perfect to this day.
Now my daughter is doing it and she is delighted, Princesa's center is good, good professionals and Silvia's treatment and good work stand out.

Last year I started doing lasers on my face. Now I'm with my legs. Cristina has been assisting me, who is an absolute charm and a great professional. Now I am being assisted by Laura, who is also a sweetheart and a very good professional. I've been doing great since the first session. Thank you very much, girls!!!!

Hedonai El Corte Inglés Castellana - Depilación Láser – Medicina Estética

I had my laser session with Jessica Fonseca and it was lovely. I increased the power to notice more difference and the time has flown by. Highly recommended and next time I will make an appointment with her.

I have been treated by Jessica Fonseca and she is, by far, the girl who has shaved me the best. In addition to being friendly and pleasant, she is very careful, perfectionist and professional. He made sure that no area was left outside the waxing marks and even went over it just in case. A marvel!

Delighted with the service. Very attentive and professional. Especially Jessica. I always ask her to do it for me. She is delicate and empathetic, as well as very nice.

I have had an appointment with Alina. A great professional, I recommend her 100%. I loved it. I have been a Hedonai client for two years and she is by far the girl I liked the most. He does the hair removal with great care to avoid doing as little damage as possible, going to the last hair ensuring that the entire area has been hair removed.
From now on I'm going back to her

ALTHEIS Estetica y Nutrición Soria

I'm staying with this site after trying others! Laura is lovely, she does her work with a lot of love, it doesn't hurt and the atmosphere couldn't be more relaxing :)
I recommend it 100%

Unbeatable treatment, super pleasant atmosphere, and what would stand out the most is how professional they all are. Absolute cleanliness. 100% recommended if you want to feel like a queen, don't hesitate to go, their treatments are wonderful.

Very comfortable environment, great professionals, especially Laura, very prepared and fabulous treatment.

I called several days to make an appointment and they never pick up the phone. I was able to contact through social networks for a promotion and I am still waiting for an answer.

A very good massage was given to me by Reyes and it was very good. I recommend it.

Centros Ideal Clara del Rey Madrid - Depilación Láser y Estética Avanzada

I’ve already done several sessions of the skin hydration and I am super pleased with the results but even more so with the fact that when I initially came in for a face cleanse, they were able to quickly figure out what I’ve been doing wrong in my skincare routine and suggest the best way to repair the damage. 🤯
The staff is always incredibly welcoming, flexible and kind and I especially like the fact that we can chat through WhatsApp (instead of having to talk on the phone) and they respond quickly and to-the-point! 🙌🏻
The place itself is very clean, relaxing and professional. ✨
The clinic often has good offers on the services so it’s worth keeping an eye on. 👀

I have been to several centers but I give this one in particular my 5 stars for the good attention of the girls, especially Katy who waxed me, she has been very kind and listened to me at all times to give me personalized treatment according to my type of hair. skin and sensitivity. Thank you girls, you are very nice and excellent professionals👏🏽

I am delighted with the Clara del Rey Ideal Center. Excellent professionals. Very attentive in everything both professionally and personally. I am having several treatments: maderotherapy, firm up, local-slim, pressotherapy and I have noticed very quick results.
As soon as my bonus ends I will repeat without a doubt. Thanks girls!!!

I have gone there to eat, the food is divine, super healthy, and abundant portions. I always recommend it!!!!

Excellent professionals. Both in the
service itself, as well as customer service. I have repeated and will continue. I recommend it!

Hedonai El Corte Inglés Goya - Depilación Láser – Medicina Estética

The hair removal treatment I receive here is super good, the girls work very well and are patient at least with me because I do feel a lot of pain 😣.

Although it is true that many centers are closing, this one is still open for the moment. I hope this company is not bankrupt 👌🏻
And they know how to manage and solve each client with treatments already paid for.

SCAMMERS!! Please, if you are thinking of hiring something with Hedonai, do not do it because they will waste your time and money. I have a very bad experience, I booked a treatment but due to COVID and the closure of two clinics, the last one they notified us a day before the appointment, my partner has not been able to finish the sections and they do not give us a solution or assist us by phone. Furthermore, they do not have the documentation saved and they treat you as liars.
For my part, I had a full-body laser treatment contracted with them and right off the bat they told me that it was over, which was not the case, but I was already pregnant and I did not feel like fighting with them, but the treatment was not finished so They have kept my money, but for mental health reasons I preferred that to being treated the way they usually treat me. But now what happened to my partner has happened and I am not willing for the same thing to happen to me. I hope I get somewhere or help someone who is thinking about hiring. Greetings.

BE VERY CAREFUL when choosing to invest your money in treatments with Hedonai. They closed their doors in my city without prior notice and after a year they still have not reimbursed the treatments to the victims. In addition to not providing an alternative solution, they do not even respond to emails and you cannot contact the customer service department by phone. I give one star because I can't give zero, but I have never felt so scammed with any company. BE VERY CAREFUL

It took a month for them to pick up the phone to make an appointment. I have also tried via WhatsApp 3 times and there is no way. IT IS A SHAME.

I have been a client for years.

Never go to any center in Hedonai, they are thieves and scammers. I have been waiting for the return of a subscription for 8 months and they no longer even answer my emails. 2 months ago since May they told me that they were waiting for a legal document to proceed with making the payment and Months go by and nothing, they don't have a customer service number for incidents, you call other centers and they simply wash their hands, I already proceeded to file a complaint because I'm tired of waiting, to get my money back.

Mejores servicios Spa

Retail & Franquicias

Industrias

Partners

Recursos