Wendy's

30 minutes. I waited for my mobile order in drive thru for 30 minutes. Did I get a sorry or here's a coupon for your trouble? Nope, I got my food shoved at me and a terse, "have a good day."
This isn't the first time, either. Do you guys train your people to suck at customer service??

If I could give negatives stars I would. After waiting 20 minutes after ordering our food my husband went up to the counter and the cashier said that our order got bumped off the board! We got our money back and left. We will never come to this Wendy's again!!!

Seems to be getting better. Staff is improving from throwing ur soda at you to have a great day.  Food is good.. and came at a reasonable amount of time.

Employees are friendly and food is great, just need to pay closer attention to orders sometimes not get what was oredered or wrong item(s) in the order. Otherwise they do a great job!

Staff do not really talk much and look unhappy.  The food is as expected of Wendy's but sometimes the salad is wilted.  You want to get it early in the day fresh.

The Honey Baked Ham Company

Great food and friendly, customer service oriented staff. Will definitely be back!!

The turkey bacon ranch on a homemade croissant was awesome sandwich ....lots of turkey and bacon 🥓 😋
The chicken salad sandwich on a croissant was an great idea too......loved the broccoli salad.
Everything I've ever eaten there has been delicious.
Only complaint is why aren't they serving breakfast? 👍😋

More a place to get food to go for eating at home, and then a sandwich shop. Good service and basic sandwich fare. Hams and turkey breast for meals to go are the best.

I ordered the Tavern Turkey sandwich last night. The bread was very dry. The individual broccoli Bliss I received was a joke for the portion side. I figured hey we all miss sometimes. I gave it another shot tonight. At 4:50 I ordered a sandwich and a bowl of soup. I was told sorry we stop making and serving soup at 3pm because we close at 6. Looks like I know why Panera Bread is jam packed.

Highly recommend. Staff was super. Ordered a Christmas Ham Bundle online for $130! Added a classic ham for myself. Could not beat the price for the quality.

Papa Murphy's | Take 'N' Bake Pizza

Loved my customized pizza, was tasty and fresh. Extra cheese, black olives, pepperoni, sausage and Canadian bacon! All for $20. This pizza tastes authentic, definitely will come back!

I was in here yesterday and service was top notch everyone was very nice and friendly. I tried the new meatball choice on the menu and absolutely loved it. Keep up the great work!

From the owner/manager to the latest hire their staff is great. (a real feat considering the current job market) and the food is as fresh as it can be, just don't take it home and burn it. (may or may not have happened to me, lol)

You got rid of the only thing my bf eats. Everything he finds a place with cheese bread people get rid of it. Bring it back. Now he won't eat. Or you can email me the recipe for it.

Better pizza better ingredients 😁 even than any poppa J's

Shell

Really friendly staff every time I visit. Even came around the counter to double bag my sodas for me. 🙂

Good people work here and that matters as much as the lower gas prices.

Has gotten horrible in the last month or so.... employees are rude and lazy on top of that your bothering them by coming in there and don't come more then once the lady literally told the customer in front of me why you didn't get everything the first time you not going to keep coming in bothering me.....🤨 unexceptable ..... lot very dirty and garbage everywhere as well

This place is a joke. Rude empty no products like NOTHING store looks like everyone ran off n left it ....no register knowledge. Really fell off recently

Weirdly enough they have some of the best catfish in Rockford around lunchtime. Don't expect too much from this station as it is in the bad part of town, I wouldn't get gas here but I do occasionally stop for the fish.

Poke Bay

Really cute spot for Poke! The food was fresh and service was great. There were lots of online orders picked up while we were eating inside. The regular size was generous, and my 13 year old enjoyed the kid size.

Great new restaurant on Madison's west side!  Poke Bay is a home run!  We had the large size of the  Maui Bowl $13.99 and the large Build your own Poke Bowl $15.99. (See pics).  Serving size is big enough for two.  The add ins are unique, healthy and fresh.  In my daughters bowl she chose spicy tuna × 2, and salmon as her 3 protein choices (these ones are raw, but she said they were super fresh and good!).  Our Maui bowl had cooked shrimp & chicken and fresh mango, pineapple, avocado and a nice coconut sauce on top.  My daughter really liked the spicy mayo and all the toppings and adding you can choose.

We will definitely be back!

Really good poke bowl! I had the spicy tuna and shrimp. Tuna is very tender, tasty, and seasoned well. Shrimp cooked perfect very tender.  Eel sauce, chili sauce, and ginger sauce add so much flavor. I'll be back soon!

I went to Poke Bay on opening weekend and I ordered a large build your own bowl which comes with 3 proteins, 3 sides, and 3 mix-ins for 15.99 which is a pretty great deal.

The fish was fresh and baby octopus as a protein option was a nice surprise.

My only thing that I think could be improved is that the protein and sides aren't mixed in with the sauce prior to being put into the bowl, instead the sauce is just put over the top.

Overall very happy with the food

Super fresh, great selection of add-in ingredients, delicious sauces, and a GREAT price for both the quality & quantity of food! There are also vegetarian & non-raw protein options, but I would encourage poke newbies to try the raw tuna or salmon at least once!

Anna's Pizza

Ordered take out. Food was ready in 35 minutes and was still hot when we got home. Everything was freaking delicious!! YUMMO!!!!! Definitely recommend!!

Very good food..... well it was until they refused to deliver to us. They lost a huge order tonight. Would have been about 100.00 plus tips. Won't order ever again.

Had my son call and order. Prices did not match online. Called a few minutes later to cancel the order. Was told it was already in process so I would have to pay if we got the delivery or not. I said ok. Called an hour later to check on where the delivery was and was told I needed to pay, but the delivery was not coming. This is the worst customer service I have ever experienced!

Amazing food and service. The combo roll was so good and so was the Sicillian pizza was so good. Drove up from Kentucky to buy a smoker. Place was recommended by the seller. Thank you sir for the recommendation.

The site indicates they are open until 10:30 p.m. I'm calling at 10:02 p.m. no answer. I called again 10:05 no answer. And the third time I called 10:09 no answer. Why don't you and, just change your hours because apparently your staff or whoever is working the phones has decided to shut down at 10:00 p.m.!

Planet Pizza

The sauce texture is close to tomato paste, so it's fairly dry and unevenly spread. The sauce and crust together kind of remind me of little Caesars.

The meats were good, but the cheese was also dry.

Ordered 2 Italian beef sandwiches all crumbs no flavor at all . big  disappointment .was told they are the best. WON'T BE BACK

Good food, really nice people. Kid and adult Friendly. Menu is simple but offers variety. Would like to see them make some other flavors of pizza
Chicken bacon ranch, bbq chicken, bacon cheeseburger pizza......

Pizza Hut

I ordered take out 2 sandwiches and bread sticks. I have never had such bad food. The sandwiches were over cooked  so hard u could not eat them. Was supposed to come with chips and a pickle and I didn't get them..  such a shame.  I tried calling them but they didn't answer the phone.  Probably because they knew they did such a bad job...

Great sandwich as usual! The little girl at register was good at taking orders, answering the phone and waiting on people for take home boxes. She was doing it all!

Missing sauce on pizza and my order was not correct.  Contacted manager and said when he looked at the cameras,  my order was correct which it was not. Refused to make it correct

The Big New Yorker X Wings deal was a nice way for me to try a pizza that isn't always on the menu and get something that I usually don't even think about from Pizza Hut.  The Big New Yorker Was done exactly the way I wanted it and I have no problems with it.  I chose Sweet Chili as my sauce for the wings and I loved it, but some of the wings were really small and still counted toward the 8 that you get in a serving, which made it not feel as worth it as a stand-alone item.
Overall, a great deal, but that one detail gives this rating a 4 instead of a 5.

We ordered the pizza before we left home, which it is a 25 minute drive and the food was perfect. They were still cutting the pizza when we got there and it ws perfection.

Toppings Pizza

Delicious food, wonderful people. The owner does an amazing job given the customers he has to deal with. There’s a lot of unnecessary complaints regarding delivery time. People do not seem to understand that the pizzas are HAND ROLLED. They take time to roll, top, and cook. Everything is done by hand. How could you expect your food to be done and delivered within 30 minutes? People wait because the food is good. Those who complain about time should probably stick to dominos. I have zero complaints other than people need to appreciate/treat these small businesses with respect as they are servicing multiple people at once not just a single person. They’re doing you a favor by cooking your food. Never forget that

Great pizza and fast service, definitely the best pizza in streator. No complaints about anything

I love there pizza !! Question is when are you guys opening again??? It’s been a Year!!!!

TLDR: This is where I get my pizza from now on. The Toppings pizzas was *heavy*... I really mean that. When I was handed the box it was really much more heavy than I'm used to that size of pizza being.. the reason is its not just bread/air with a thin layer of toppings on it. Its a THICK layer of cheese over generous toppings with a good sauce and crust too.  Dominos and other pizzas I have to eat at least HALF a large to feel like I've had a meal.. this pizza had me full in three pieces.  so maybe 1/5 at most.  And it was really really top notch tasty.  I've had pizza in some of the best 'this is our CARREER' places in New Jersey and New York , where the business is passed down in the family after great grandpa built the brick oven by hand .  I won't lie and say 'this is just as good'.. but its probably the best you're going to get without traveling to NY or NJ  (or possibly Chicago..haven't been there yet) and from a very educated Pizza palette I can say this pizza wouldn't be out of place in the next tier down from 'is really famous, multigenerational family pizza place in NY/NJ'.  As a terminal cheapskate I'd also say the value for dollar is good too.  if you count by diameter it may not look that way..but if you count how many meals you get for you money.. or how good, it very much is.  One note.. its restaurant food, not 'fast food pizza chain' so it takes longer, but its worth it.

Amazing pizza with great portions, Delicious food definitely best chicken in town, great customer service no complaints honestly will definitely be ordering from the many times more!

07/23/2023 Just got the Ghost Pepper Chicken Sandwich.  Halfway through the chicken breast, the meat became totally dried out, hard, discolored, and disgusting.  I'm not sure if it is freezer burn or maybe it sat under the heat lamp too long.  See photo.  $13 for this sandwich, drink, and fry.  I'm not sure what is going on with this Wendy's, but it is consistently terrible.

It is very frustrating to walk in and have to key your own order into the kiosk.  Once the kitchen gets my order, they inform me they are out of part of my order. Had there been a cashier, I could have adjusted my order instead of having a substitute I did not really want. There were only two open booths, and the rest of the tables had their chairs on them still. It is 12:30 PM. The table that was open was sticky.  I will not be back here.

****Edit - Next level self-serve....a patron just had to get his own cookie from behind the ordering counter!!! No health codes were violated here.

New building, greeted by a worker asking to take our order from across the room. Ordered diet Coke it was severely watered down and tasted like it was sitting for awhile with absolutely no carbonation. Food was mediocre at best. Wife's order was incorrect. This place is new and needs a lot of help.

I visit this location a few times a week. There are always some kind of issues most of the time. Sometimes they're out of stock on some things. Their rewards system hasn't worked for awhile now, when Ottawa's seam's to work fine. There's been several times I've stopped by and their closed during regular hours of business with no notification!! Lately their chicken nuggets have been over cooked. Most the time they only wait on 1 customer at a time at the drive through. You get asked to wait at the speaker for quite awhile, when you finally order and pull around there's no other cars ahead of you!! I'm never given a receipt, I always have to ask for one. There's been a few times I've been shorted a few chicken nuggets. As far as the food quality the only complaint I have is the chicken nuggets are usually over cooked. The sandwiches and other things are very delicious 😋😋.

District manager Charles, is completely unprofessional and gives the run around to civilians he claims he hires. Paychecks are not given to newer "employees" and completely nauseating environment preparing the food. Co-worker attitudes are the only halfway decent thing and even the night manager lies to cover up for Charles. Hard to believe this once thriving restaurant let such a lunatic run Ottawa and streator stores. The better business bureau definitely needs to do research on the establishments he runs. Something doesn't add up.

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