Sierra Air Conditioning & Plumbing

Sierra AC did my AC replacement recently. The installers have done a nice and clean jobs. However, when I contacted their office for follow up ceiling entry repairs, I go no answers. I called their customer service three times, every time they promised they would call me back for scheduling. In fact, there was no one calling back. Without ceiling repairs, my AC installation can only be considered half done. Therefore I give Sierra AC 3-stars here.
Ceiling holes allow dust and bugs to enter my bedroom easily. If Sierra AC can get holes fixed quickly, I would consider raising their star ranking. If this repairs got seriously delayed, I may have to consider lowering their star rating.  Hope they take care post-insulation repairs seriously. Otherwise the project is still not done.

Progress- three days after my comments above, Sierra AC called me back and scheduled the ceiling repairs. Now the ceiling looks fine. So I raised their star level to 4 . Nice job done.

The only thing that prevented me from giving a five star is the AC system has not be tested for cooling, since it was installed in winter. I will need to reevaluate the AC function in summer.

Sierra Air Conditioning is what a 5-Star company should look like. They provide exceptional customer service with professional people representing them. Our tech was Erik, whom represented
his company with the utmost pride. His communication skills, knowledge & positive attitude were refreshing. Erik is "Best in Class". The office staff cares and works tiresly to resolve issues. Sierra is an excellent company with top tier employees.

Full System install, available to Costco members. Arrived early, Courteous and professional and clean. Install went great. Would definitely contract again.

I have had a maintenance contract with Sierra since i purchased my home 4 years ago. I have them come out for maintenance twice a year. And recently had a minor issue my A/C which was resolved quickly by Joshua Cervantes. I had a few general questions about my system and Joshua provided me with some valuable insights about maintaining longevity on my system. It was much appreciated.

The techs who have been assigned to me over the years have been consistent in their level of service. They are always knowledgeable, courteous, and professional. This is a great company to trust your service with.

Logan was on time, professional and quick. He gave me a the same price as the estimate I was given over the phone. I got a good deal and a nice tech. Thanks Logan and Sierra!

Snowflake Air

Jake and Juan did a great job servicing my furnace and the mini split unit in the garage. They clearly knew what they were doing and take pride in their work. I am a retired electronics technician and they also answered all of my questions. Good job!

Our AC suddenly stopped working this morning, I spoke with a very friendly person on the phone and she managed to get someone out the same day. Their system seems well organized and streamlined, I received a confirmation text and a heads up when a technician was en route. Jose showed up right when they said he would be here, he was also very friendly and knowledgeable. He got the problem diagnosed and fixed within minutes then made absolutely sure everything was working as expected. Even gave me a few tips on a new house we’re building. Will not hesitate to call again or refer a friend.

Jose, Jake and Juan are amazing! We got mini splits installed and couldn’t be happier with the work they did and how kind and professional they were. Highly recommend!

I don’t know how to thank Jose and his team enough!  My partner and I live in a converted school bus tiny home and were in need of a heating/cooling system.  Calling Snowflake Air got us a top-rated Mitsubishi unit with a very well-thought out secure installation.  Jose, innovator of the Skoolie year, came up with solutions to challenges of having a mount for a home on wheels and he foresaw possible pitfalls (literally) that are going to save our butts (while keeping them cool and warm).

The team…Gary, Jake, Ron were so efficient and are men that clearly know their craft.  They put pride into their work and wanted to make sure we were happy with the aesthetics by keeping everything so neat while secure. Taryn and Tiffany were amazing office support in that they were incredibly responsive and helpful.

The Snowflake Air family is bomb.com.

Quick, honest and efficient! They responded quickly, diagnosed and fixed our AC unit when temperatures were soaring this week. We use them at home and for our business, and we wouldn't use anyone else! These guys are the real deal!!!

Access Heating & Air Conditioning

This was our first summer in the house and we called Access Heating & Air for an A/C tune up. The technician, Michael F. was friendly, professional and fully explained everything he was going to do. He performed an extensive inspection, complete with 24 photographs and provided a summary of his findings. He pointed out three items that could create a problem in the future but, did not push us to make immediate repairs. We agreed to one (add refrigerant) and left the other two for another time. While Michael was here we also asked him to look at 2 additional issues. The first was a constant noise at the large return vent when the system was running. He quickly diagnosed it as the vent cover design was preventing smooth air flow. He used a crimping tool to slightly open every small section of the vent and there were many (see picture). This immediately stopped the noise. Very impressive. He had an idea what the problem was and was willing to spend extra time to resolve it. Then we discussed our noisy rattling fan unit outside. He determined the unit was not sitting evenly on the foundation and used a shim to stabilize it. Noise gone. Overall a great experience. We highly recommend Access Heating and Air. for your HVAC needs. You won’t be disappointed.

Tyler and Jacob were awesome. Took the time to walk me through my unit and help me better understand any issues/maintenance problems that could arise. Definitely be using and recommending Access Heating and Air in the future.

Jared was an exceptional service man.  Very explanatory and patient
Access Heating has 3 customers that I know of on my block.  The office staff and dispatch was also very accommodating.

My a/c wasn't working. Two hours after I called, Tyler arrived. The other guys were 5 days out. Tyler diagnosed and fixed my A/C quickly. I will be doing business with this company again.

Nowel was awesome! Great customer service and explained everything to me. Thank you so much!

DO NOT USE ACCESS HEATING!  My 70+ year old parents were without a working furnace for 5+ weeks over Nov/Dec ’23 for a 6-year-old furnace Access installed that was under warranty.  The part was “unavailable” and while that may not be their issue, there was virtually no sense of urgency, no measures taken to expedite, keep my parents informed, or alternatives offered.  For their safety, my parents spent a fortune on space heaters that they would not run at night or if they were both away from home. Once the part arrived, they were charged TWO THOUSAND dollars for 60 minutes of labor (part was under warranty). Let that sink in! The company didn’t have the courtesy to even install a new filter with the service. Access was beyond horrible, and they appear to have zero regard for their customers. This is on top of them selling my parents this furnace well above market price. Shame on you Access!  I will be posting this review everywhere someone looking for service may be reading reviews; the public deserves better and it’s certainly not from Access.
FYI - separate e-mail was sent to Access directly regarding this matter; they have not responded.

Update:  I stand by my review regardless of the owners remarks to imply their service was reasonable and customer friendly.  Further, his statement that Access  contacted my parents multiple times is a complete lie, it was my parents contacting them for any kind of update. Consumers beware.

We had Access install a Reznor gas unit heater in garage.  They did a great job, with a very clean install. They also handled getting a permit and arranging the inspections by the city.  I'd definitely recommend the for HVAC work.

I called you guys on December 15th because my furnance was not working. You placed my order with a technician.
After several hours I called and you could not get me a time nor could your technician. I had no heat for 24 hours and temp got down to 48.
Luckily I found another company who immediately diagnosed the problem and the part was placed on Tuesday.
I will never use you guys again. You left a 70 year old woman with no heat for 24 hours. Shame on your company!

Great service. Jacob came to do maintenence,  as part of my program, and was here for a little over an hour. Change a capacitor to keep my 13 year old furnace from being overworked.  Nice guy and very thorough.  Have had them here before to fix my A/C, and these techs are all very experienced.  Recommend them highly.

Aramark Refreshments

Paul Davis of Temecula

They helped us through every stage of restoring our home after a slab leak. They were fast, helpful, and did great work… most important, our house looks great and functions properly. I’d use them again and highly recommend.

The Paul Davis team has gone above and beyond to fix a nightmare situation with another contractor after a fire we had last year. They’ve helped us deal with the insurance adjuster and the mortgage company. They have also be so patient with me being hyper vigilant after the last contractor we had. Would recommend!

Veterans/homeowners beware! Very unprofessional organization. I called Paul Davis [Temecula] because I had water and mold damage in my kitchen and living room. I was in desperate need for an estimate for restoration of my kitchen and living room because my home insurance needed one immediately. I had told Eric from Paul Davis that we were a military family and have been living without a kitchen for approximately 4 months and was requesting their assistance. Eric came to my house for an assessment and told me that he would provide me with an estimate at the soonest considering my situation. After 2 weeks I heard nothing. I had to reach out on 3 other occasions and was fully ignored. I was forced to go somewhere else and Paul Davis' failure to stick to their word extended the suffering of my family and I. I was not contacted or giving any kind of courtesy on what the delay was. Almost one month later I still have not heard from them after multiple attempts. My experience with Paul Davis [Temecula] has been a nightmare and they showed a total lack of empathy and concern for my situation. If they couldn't work on my house, they should have been transparent with me from the very beginning and not deliberately ignore me. Military families and/or other homeowners do not deserve this kind of treatment!! They should be ashamed of themselves.

I had a great experience with Paul Davis. All the staff is very professional, proactive and treat all your requests and concerns with a sense of urgency. The team arrived within 1.5 hrs of my initial call and were very thorough and efficient identifying the impacted areas in my property and putting in place contingency measures to mitigate the issue and minimize damage. I had the pleasure to work with Justin Riehm, during our emergency, he is always listening to customer answering questions and providing great status information about what to expect and required steps to remediate and address my concerns. He is very professional and knows how to manage and understand customer requests/concerns. The staff at the office, is always up to date with the latest on your case, and no matter who picks up the phone they are able to give you status on your case and advise you on nex steps They are part of a well coordinated and efficient operation. Super happy about that as well.. I highly recommend Paul Davis

The entire Paul Davis team has been nothing but super professional, informative and knowledgeable. Their team is on time, stayed in communication and sent me damage photos so I could monitor the status of the work performed in my home. Rave reviews and would definitely refer my friends/family!

Nevada Heating, Cooling, Plumbing, Fireplace

Quinn Reid was the service person that came today. He was very professional. He explained everything he was doing and the out come. He was very personal and detailed
In his work.
I would like to request him on my next service appointment.
Thank you

Kyle Pearson did a wonderful job servicing and repairing our furnace! He provided us pictures and information every step of the way, and was extremely kind and professional. He was able to complete a major service to the furnace in a timely manner and made sure we wouldn’t have any problems this winter. And bonus points for the pets he gave our dog! 😊

My grandson Jake came over when my heater went out and gave me a free estimate. The manager Nick Lemons was very helpful on guiding me to get financing.

The installers Vincent and Christian did a good job. I really liked how clean they tried to be. They worked most of the day and explained things like the thermostat and filter changing. Good job done by all!

Quinn is is an amazing technician and he is very professional in what he does. Quinn goes beyond my expectations when it comes to customer service. He never quits until the job has been properly done. I've been using Nevada Heating Company for about a year now when they first installed my new AC Unit. Samantha and Megan back in their main office always handle my phone calls and service requests with attention and care. I am extremely pleased with their promptness and professionalism that I would not hesitate to highly recommend Nevada Heating Company to my family and friends. Thank you guys keep up the good work!

Ed and his assistant were fantastic with our new fire place install. Nikki in the showroom was fantastic with selection to ordering of the fireplace and the extras my wife wanted. Scheduling was easy and Anthony was very responsive with the Install’s timeline. Everyone we had contact with was very respectful and friendly

I decided to hold off for now because our business is new. I just wanted to say that the representative I met with named Billy was awesome and very professional.

Desert Air LLC

Great service, great price, quality installation! I had Desert Air install a split pump (AC & heat) for my upstairs bedroom and I couldn’t be happier. Matt and Donovan did a top-notch job and were very pleasant through the entire process. Thanks very much.

***Save your time and money. Don't use this company***

My apartment complex uses this company. The a/c has been out for 2 weeks now. They were supposed to be out to fix it at the end of the first week. They didn't show. Apartment complex calls to find out why. "It fell through the cracks" with the installer from this -glorious- company. Apt complex calls again. The soonest they could get out was the next Friday. (04/28/2023) They send a new person out today, who didn't even know what they were supposed to be doing. Now they are claiming they 'dont have the parts'.

After almost freezing to death, Desert Air came out and repaired my home heater. Professional  company, easy to deal with. Now I'm nice and warm....thanks Laura and Greg, great job. 😁

Our heating unit was running with no hot air coming out. As it was the first time for heat this season we assumed it was the pilot light out. Desert Air, now Goettl sent a technician Anthony Anderson out within 24 hours and he arrived on time. He carefully checked the unit which was hot. He photographed the various parts and showed a crack in the heat exchanger system. Unfortunately we then had to turn things over to the Home Insurance so the future is uncertain. Wish we could continue with such a knowledgeable and careful team at Goettl.

We are tenants who have had temps reach over 80 degrees and over multiple times for 2 weeks.

I called to discuss the lack of action and effective maintenance asking to be transferred to someone whose paycheck includes dealing with irate customers. Laura declined and decided to address my criticisms.

Her reasons are:

We do not have the parts.

This is a mechanical problem and it's not a simple problem.

It's not our fault we are cleaning up someone else's mess.

Translation we can't do anything, be patient, there is no plan.

My wife's chronic pain was down to almost nothing before all this started. Thanks to the repeated schedule failures, part finding failures, the fallout is that she is in a full fibro and migraine flare. Even if the AC comes back it will take DAYS possibly over a WEEK for the flare to subside.

Thank you desert air for the unwanted oven experience!

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