Casa Pepe Hostel Boutique CDMX

April 9: Update - they finally refunded me after I posted the below review so I’m removing the video of the bed bug.

April 2: I got 16 bed bug bites in late January of 2024 and left immediately once I realized. They apologized and gave me a free breakfast but I still had to put all my belongings in a hot dryer to kill them. It was a complete nightmare. I told them I would give them a decent review if they refunded me and they agreed to refund me. I message them once a week but still no refund - so here’s my honest review. Other people in the beds next to me also saw bugs in their beds. 😣

I absolutely loved my stay at Casa Pepe! The hostal is very well located in the city with lots to do in the area. The accommodations are wonderful as well, I felt very cozy in my bed! And the social atmosphere is amazing! The staff has great walking tours and daily activities like a mezcalitas class, karaoke night and salsa classes! More than anything, the staff is what really made my experience so wonderful! Alejandra and Arturo from reception were so wonderful and helpful. And Diana and Adrian from the terrace restaurant were so attentive and kind! I would be so delighted to return to Casa Pepe again 🥰

Loved my stay at Casa Pepe. Cozy and comfy beds with the safe next to the bed being a plus. Rooftop is awesome and a great place to meet other travelers no matter the time of day, but especially from 6p-7p during the "power hour" and later. Not a party hostel, but a great social hostel. Would definitely stay again.

Casa pepe was my first stop on my trip to Mexico and as a solo traveller it is the best spot to meet new people right off the bat in CDMX! Its central to everything and the walking tours are class! David was an absolutely amazing help during my time here and has definitely been the best host and volunteer I have met in all of Mexico! If I could give 5 stars for the help and advice I'd give that too! :)

Nice location conveniently around Centro and many famous tourist spots & also close to metro and bus lines for easy public transport.

Has a few chill and relaxations spots and also a rooftop bar to meet people, with a decent happy hour from 6-7pm daily drink unlimited draft beer or the daily mix for 100 mxn. Was a bit quieter than some hostels but possibly due to staying around the holiday season.

Hotel Carlota

Hotel Carlota is a good option for those looking for a nice accommodation without splurging on a luxury stay. I had to book this a week beforehand, as my previous accommodation canceled on me last minute. Everyone at the hotel was welcoming, and the space is nicely designed. My least favorite parts about the hotel would be the bathrooms and the water fixtures. If you have any mobility issues in your hands or wrists, I would not recommend this for you. The faucets levers are not easy to twist. The bathrooms have a window vent to the outside hallway, and I was nervous that the bathroom was visible to the hallway until I realized that the vents were facing down so it’s not possible to see in (unless you are crawling on the ground). The shower had the same faucets, and the paint was chipping around them. Lastly, the ceiling above the sink, outside of the bathroom, is short. I’m 5’2” and I couldn’t raise my arms up to put deodorant on while under it. Overall, it’s a solid 4-star hotel with a nice pool and it’s a good value for your money. I would likely stay here again.

If you are in your 20’s this is a fun hotel with loud music and a pool and a fun bar.  We couldn’t sleep between the volume and the fact that the AC was broken and the room had no cross ventilation. It was so hot and so loud. It was so cute and had so much potential but if you want to sleep it is not a good choice.

If I could leave zero stars, I would. The only thing saving this hotel is the location and the restaurant which is surprisingly good.
The rooms are loud, most have no outside windows (they face the courtyard where the music goes late in the evening), and the staff is nothing short of rude at best. We were there for 5 days and the room was never cleaned - not once. Garbage overflowing everywhere. And on our first full day there, they drained the pool with no notice or apology, and no attempt to at least try and make this right for us. Basically they just shrugged their shoulders.
Just awful. Never again.

Had a terrible experience. Was given the room right next to the lobby. Not only was it incredibly noisy, the toilet was spraying from the bowl when flushed resulting in a wet bathroom floor. Went to take a shower at 10pm after a long day and there was no hot water! Sink faucets were very difficult to turn on and off. Staff wasn’t sympathetic or apologetic in the least when approached. Needles to say, we changed hotels the next morning.

Never coming back to this hotel, room super noisy, no hot water, we asked them to fix it 3 times and never got fixed, they didn’t give us a different room, we couldn’t shower at all.

Very small bed, specially when you’re a tall person.
They didn’t leave towels in the room, and didn’t do anything to make us feel better about all these issues .

Casa de la Luz Hotel Boutique

The hotel is amazing. The rooms are clean and big. It has a nice rooftop restaurant. The ambiance is great. Walkable location and close to market and sightseeing.
We got a room which was very quiet. Had a good overall experience.
Be mindful it's in a busy location so neighborhood could be noisy at times.

A great location for  CENTRO to use as a base to
visit many must visit sites  on foot . Upon arrival, our check in was gracious and informative. Front lobby entrance way is manned by security/bellman/front desk room key valet. EVERYONE on staff was professional and attentive. The welcome cocktail on rooftop is delicious . Very nice large room with two balconies, architectural design and elements, restoration of details and ceiling heights that make you swoon with awe. The welcome gift Mexican Hot Chocolate ball. It is very nice, large suite. Very good bed , linens and pillows. BREAKFAST was very good and service was excellent. TEZONTLE roof top bar and restaurant was yummy and service was attentive and professional. Cocktails are great, MEX wine offerings. Remarkably reasonable compared to Polanco$$$$$/ Condesa $$$/Roma $$ neighborhoods.

Zero issues w front desk because we are Spanish-speaking. We stayed for the duration of our original as this property's PROXIMITY and generally very good reviews, excellent website an no major safety concerns instilled hope for a good stay. You will find yourself IMMERSED in local environment. It is KM ZERO. You are in downtown so be savvy.

Upon arrival to our thoroughly cleaned "best" suite I saw some room issues needed to be resolved. They quickly installed a missing shower shelf the next day but the sliding shower doors were incomplete and the one of the pair was still pending upon our check out. (We stayed 3 nights)For the supposed level of their "best" suite, it's unfortunate to wonder why skimp? Missing HANGERS, missing one extra roll of TP, just 2 daily small bottled waters in downtown CDMX and zero flower(s). Open shelving cabinetry was a surprise . This suite is NOT 'best' level so I recommend you don't come with that expectation as I did. This suite was directly below the well insulated floor of roof top TEZONTLE but you will hear nightly cleanup crew dragging heavy tables and chairs across the floor around 10-11pm.

Note: the late night music from the neighboring restaurant could be an issue for other rooms but not this suite, a small city park has its 'colorful' characters, there's a car park adjacent to the hotel so there is a lot of activity in the direct area of the front of the hotel which is tucked neatly into the corner of the transited square.

We let room service in and a large external charger was taken. We checked everywhere in the room and it was no where to be found. After we left. They miraculously found it… seemed a little sketch. They offered to mail it back but we haven’t heard from them since. Make sure every valuable item is in your safe.

We spent a week here last month and while we loved the property itself, we had a very poor experience with one of the managers, Jesus. We feel he totally took advantage of us as American tourists, so beware.

Given we were staying for a week and only brought carry on luggage, about halfway through our stay we inquired about laundry facilities in the area. Jesus said the hotel offered this service and we could just bring our laundry to the front desk and it would be ready in a matter of hours. We assumed it would be charged to the room and a reasonable price. When we returned from our day out and about, Jesus followed us to our room with our laundry. Once inside he insisted we pay him cash immediately and charged us around 1250 pesos (equivalent to over $60 US dollars) for what was a max of two small loads of laundry. Given the discomfort as two females with him in the room demanding payment to leave the laundry we went ahead and paid it. When overhearing us asking another manager about laundry prices the next day Jesus found us later in the day and spontaneously gave us a receipt for the laundry services. The receipt said we had over 16lbs of laundry which is in no way possible. All in all it was a very poor experience and we feel totally ripped off. It soured what was otherwise a nice trip.

What a great experience! The hotel itself is beautiful, the rooms are spacious and impeccably clean, and the location is fantastic (two blocks from the Palace Nacional and other museums). The staff, particularly the manager Lionel, were incredibly kind and helpful through tout our entire stay. Recommend breakfast and dinner at the hotel’s restaurant, the food was excellent and it was a treat to have a delicious Mexican breakfast every morning. Would definitely recommend staying at Casa de la Luz if you are in Mexico City!

Orchid House Mexico City

The place is lovely, great decor and the rooms are well equipped. Service was great BUT we paid for our reservation 3 months ahead (paid, not reserved) to get a specific room. We got there and we got another room with an awful view. Next day we were put in the room we requested with a balcony... BUT (yes, another but) the sewer smell was unbearable!! Almost sickening!! It is a city issue, but good Lord!! Disclosed it and be transparent.

Thank you to Orchid House staff for an incredibly wonderful stay.  The Polanco location is fantastic, as I was able to get around the city quickly; I felt very safe in this area, as well. The rooms felt like home and the service was outstanding. Also, Aura was amazing for breakfast. Please consider staying at the Orchid House Hotel during your visit to Mx City.

This hotel is definitely not a five star in any possible way. The website makes it look much better than it is. Not worth the money. Service basically non existent, and room is very small with limited places to put things and poor quality products in the bathroom, for a five star. More like 3 stars. The air-conditioning works but the light indicator is extremely bright and on all the night long since it's warm and we need the air on. The location is quiet but far from the more desirable areas of Polanco with restaurants etc.  I would not recommend this hotel at these prices.

This cute hotel has a premium location and the service is descent. Unfortunately it has a terrible mold issue. I don’t recommend this place to people who have allergies or are sensitive to strong smells.  The hotel has a nice smell when you first walk in, but it quickly turns into an unbearable smell that is meant to mask the moldy aromas.
Our rooms was on the second floor.  It’s a small room with a comfortable bed that has the shower in the bedroom. You can hear conversations upstairs and outside very crispy clear.
Back to the mold issue- I had to request a humidifier. The gentleman brought me a fan that didn’t do any good.  We left the next morning with terrible allergies and our clothes and hair smelling like the room.

I would avoid this hotel at all costs. Our room was small and didn't even have a full window. It was noisy throughout our stay. For breakfast they seem to service left overs from the day before with very limited options. I have never seen left over butter pieces put together and served to guests, picture attached, this was ridiculous. After our first morning, we went out for breakfast. They also charged 40$+tax per night for my 4 year old son without even offering a crib. Other than the hotel, we liked exploring Mexico City. Just don't stay here, It isn't worth the money, nor the experience. Don't get fooled by their beautiful website like I did when I booked it.
Also I want to mention that they don't have any kind of indoor sitting area which I thought was unfortunate, especially when the rooms are so tiny, with no armchair, you kind of want to have a space to hang out outside of your room. Even for the "free" -not worthy- breakfast, and you will have to sit outside, and mornings are cold.

Hotel Parque Centro

No windows and they sold my room to another person and was really not nice, if you want to come late at night and find your room sold out come here

Nice place to stay at if you're just coming to rest for the night. Clean and small but very good! The staff is very sweet and nice, they have great prices for drinks and snacks if you need them. I only stayed there for 2 nights but I got a really nice rest. I was also there the night of the earthquake and I couldn't believe how sweet and quick the staff was to get us to safety! Tha kyou foreverything and I definitely recommend this place!

Perfect location, clean rooms & good service.

simple rooms extremely clean, comfortable bed and pillows.  very nice and efficient staff.
well located to go everywhere. we would certainly stay there again.

We are very happy staying at this hotel. Customer service excellent, ladies from front desk specially Joana, and night lady as well the security guy, very nice and professional people.

Hotel Geneve Mexico City

Though I wasn't a guest at the hotel, I visited it for the day, as it has a small museum.

It was truly a great experience as it feels as though one was travelling back in time. Amazing places to walk around, many antiques all over the place to see and enjoy. The restaurant is perfect for a quick bite.
I would recommend it to anyone who is passionate about the 1910's-1920's.

This is a wonderful hotel.  It is full of history and character. The staff is very good.  I really enjoyed all the displays in the lobby and the beautiful decor.  The hotel opened around the turn of the century and they have managed to keep the history and feeling of the hotel while completely updating it for the modern life style.  My room was spacious and comfortable.

Spent a week in this hotel and loved it. Such a fun hotel in a great location.

One caution: I had a room facing an interior courtyard.  This was great for me, since it was much quieter than a room facing the surrounding busy area would have been, but didn't feel as sunny and spacious as an exterior room would have.  The area is a busy area full of people which is fun, and I personally would stay here again in the same room, but some people might prefer something different.

Historic hotel,, Lobby and the courtyard at the back look beautiful and the staff are very courteous. Great location and a lot of bars and restaurants nearby. Still secure and good.

But the rooms and bathrooms definitely need an upgrade.
Overall, happy customer

3 Star hotel disguised as 5 by a pretty lobby and friendly staff.

Rooms and wifi leave MUCH to be desired. Shower is very small and floods the bathroom floor. The carpets are old and the room had a strange smell.
The air-conditioning does not work well and smells like it has a gas leak (rotton eggs)...

Casa 9 Hotel

My family has been coming to Mexico City for vacation every year for the last 7 years and this is genuinely the only hotel we’ve ever had a negative experience with. And unfortunately our experience here was beyond negative. The rooms are dirty and not as advertised. They don’t really have a staff as far as I could tell? Management will sometimes respond to you via WhatsApp but they almost never have anyone on site if you need help - and we did, which we never received. My family ended up cancelling our planned 4 night stay after one night because of how shocking the service and the overall quality of the place. Worst hotel in Mexico City and maybe worst customer service I’ve seen anywhere in the world. They truly don’t care about making your experience a positive one…

Unfortunately I feel obligated to share our experience so the same thing doesn't happen to others.  Our room did not have a working shower and casa9 was not able to fix.   The only "solution" would be to switch our room but the other available room did not have a lock on the door.  We ended up having to switch hotels yet casa9 will not refund us and is charging for the entire stay.

Bloodstains on bed sheets!!

This raises serious concerns about the room’s cleanliness and hygiene. If they didn’t change my sheets what else did they bother changing?

What’s more ridiculous is when I confronted the manager, he looked at the pictures and said “it looks like it’s yours”.

It’s not until I asked them to do something the third time on WhatsApp, then the manager asked someone to change my sheets.

This “luxury” management team handled the situation unprofessionally and inappropriately.

Definitely don’t go.

The rooms are not aligned with the price point… not well maintained, tired, dirty. This place could be a gem if management up their game with the rooms….
All and all definitely not a 4 or 5 star hotel

It was the best place!! The five star service, the comfy bed, the yummy breakfasts met a lot more than our expectations. We highly recommend and will definitely come back in the future!! Gracias por todo!!

NaNa Vida CDMX

Clean, nicely decorated rooms in a great location with wonderful service. We stayed in a regular King room in March.

Other reviews were accurate: they offer a lot of free goodies and although we didn't make use of their help for booking tours/cars, we did hear overhear the front desk very patiently helping some other troublesome visitors for a while (in English too!) We felt safe walking around the area together at night (10pm). Overall, we would love to stay here again and highly recommend.

Pros:
- Has A/C air conditioning units in the rooms
- Free pastries, tea, coffee, candy bar, mezcal bar, cooler with bottled water, soda at all hours in the common areas
- 24 hour access to the rooftop lounge area
- Check in gift of hand crafted soap per person (you choose a scent). This is separate from the basic toiletries in the room.
- Check out gift of traditional Mexican dress for ladies and coffee grounds from Oaxaca
- Helpful bilingual service
- Happy to hold our bags for a few hours after check out
- Provided hair dryer, iron, and safe

Cons:
- Toiletries a bit basic (2 in 1 shampoo). No facial tissues box.
- Not wheelchair accessible (stairs everywhere)
- Not the newest building, but honestly very clean and has much more character than a brand name high rise hotel

Maybe the loveliest hotel I’ve ever had the pleasure of staying in. The location alone is worth a review. But everything from the staff to the beautiful building and small touches make it absolutely perfect. I’m absolutely smitten. My brother and I stayed here for 5 days and had such a great time. Left nothing to the imagination for any type of stay you are looking for. We spent all day and night walking and needed somewhere cool and cozy to crash. But you could easily spend a romantic getaway here as well. I loved it. When I’m back in CDMX this is where I’ll stay.

We loved our stay at NaNa Vida! The location is fantastic, and our room was spacious and beautifully designed. What really made this hotel stand out was the service. Everyone from the staff was extremely welcoming, friendly and kind, and went out of their way to help us enjoy our holiday. We travelled around Mexico for almost 3 weeks, but NaNa Vida was by far the best (and best value) place we stayed at.

This hotel is in a very convenient and safe location to most activities. The staff and the cleaning crew are amazing very friendly helpful and welcoming .

(Julian&Alex) were our main point of contact in the front desk and were always above and beyond to make our stay pleasant,They even gave us nice gifts and natural soap they make fresh for you which is a very nice touch.

They provide a full kitchen with free drinks, pan dulce and other stuff you can utilize.
Rooms are of a good size and very unique with different artists contributing to each room which is amazing.
The roof is also really nice and spacious with nice view and seating.
Overall I highly recommend this hotel for anyone visiting Mexico City.

Superb location!! Multiple restaurants and bars a stones throw away. Very friendly, super hospitable and helpful staff. Well designed, fairly new, well stocked and good looking rooms. Why only 4 stars for the room? Two things let it down. The bed unfortunately was not comfortable at all, I woke up every morning with a bad back. The soundproofing was also not quite up to scratch, not from the street, no problems there, but through the door to the hallway and floor below. I would still highly recommend this hotel for a stay in Mexico city but they should look into fixing these two things.

Maison Celeste

We had a lovely stay at Maison Celeste!

The host was available by WhatsApp and checked in to make sure everything was okay and if we needed anything.

The room we stayed in was gorgeous! It was so spacious, well decorated and the bed was very comfortable.

Also a brilliant area if it’s your first time in Mexico City. It allowed us to ease in and explore without being overwhelmed in a busy area. Lots of lovely local shops and restaurants around.

Would highly recommend! Will stay here again if we find ourselves in CDMX. Thank you again.

We had an amazing stay at Maison Celeste! The rooms are incredibly comfortable and spacious, and the host is absolutely lovely and always available to help us out on WhatsApp. We will definitely be back and highly recommend it to others. 100% satisfaction! Thank you!

I recently stayed at Maison Celeste, and had an incredible experience! The staff was welcoming, the room was luxurious exceptionally designed, and the amenities were top-notch. Walking distance to very cool spots, restaurants, galleries etc.
They have a holistic studio, did yoga every morning and the concept stores are so beautiful and well curated. Took back home presents. I highly recommend it for a memorable stay.

Good morning,
I´ll leave my comments about the Maison Celeste Hotel:

I had very pleasant moments in the hotel, and it was very welcoming.
The location of the hotel was perfect as well.
They made me feel at home, and every corner of the hotel was luxurious.
The rooms are very comfortable, and the staff is first-class.
I recommend going to the art gallery, it's impressive!

I highly recommend  Maison Celeste Hotel, Amazing!

Wow!!! I’m in love with this place. Such a beautiful oasis in the beautiful neighborhood of Roma Norte. The design is so tasteful and unique, and the service is incredible. The owner also gave us the best restaurant recommendations 

Aposento Boutique Hotel

Don’t look further . Location, place itself , service , cleanness , scents and all in all the place . Super sympathetic and and sweet people . Very personal and juts right !

An excellent boutique hotel in a gorgeous part of town. The design is impeccable and there’s such an attention to detail. I’ll definitely be coming back :)

Beautifully designed hotel, great location and helpful staff. No complaints.

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