Batteries Plus

My youngest daughter was a real clutz, they've replaced at least 5 iPhone screens for me over the years. One was so damaged they had to install a software package to replace the home screen button. 🤣
Also had an excellent warranty on led lights which they exchanged for me several times. Always great customer service.

Took my Note 20 Ultra in to replace a cracked screen. Got there at 9 and he took my phone back right away. The site said my phone could be done in an hour. However, I was informed that he was the only one there until 11, so it may take a little time to get it done. Completely understandable! I went and took care of some things and returned around 3, and he was finishing up. The phone works great and looks great! Will definitely be back in the future!

Ran in this morning to get my watch battery replaced and had the best service!  De'Avontae was the technician who assisted me. He was fast, efficient and friendly. SUPER pleased!!!!!!

Went in today to clean junk out of my charging port. They charge me 20 dollars. Where other places does it for free . I will be going to other places next time . Just this time , time wasn’t on my side and this place was open . Some basic services are free at other places .

Update :  20 dollars repair 21 to be exact did nothing to fix the problem. Wasted 21 dollars with taxes .  Certainly won’t be back .

This is definitely a 5 star if you are greeted and treated by BRANDY In the last 5yrs I've visited this store with repeated episodes of bad service.  Today...my Sister insisted using this store and finally we hit gold.  Thanks Brandy!

It’s so nice dealing with a staff that’s been trained and certified for battery installations. Most places just hand the newest employee a wrench and let them learn on your products. My cars, watches and electronics are more important to me than let that happen. Thanks for offering a professional service and warranty on the product.

Staff worked diligently to help me find the right battery for my bike.. we didn't find the one I needed, but thanks for taking time to help me.

Fantastic service, exceeded my expectations by a lot. Will def be coming back.
Thanks Jacob!

I received excellent customer service. She was polite, friendly, knowledgeable and helpful. I appreciate her help to ensure I did not go home with the wrong item.

Great online ordering and store pickup experience. I needed replacement batteries for a UPS. They had exactly what I needed and I didn't have to wait for overseas shipping like I normally do with items like this.

These guys and this store in particular are great and very helpful. I was looking to upgrade the battery in my travel trailer to a true deep cycle battery. I had done an online purchase that kept informing me it do not go through. Went by the store and the web site had charge me 3 times for the battery. They could not fix that in the store but told me to call the corporate number. One call to them and that got credited back to my account 3 days later and I just went in the store and paid on site.

Battery itself is working great so far. 1 month in. Will deal with them again in the future. Great help.

Updated: 3/2023. Take note, battery warranty only 12 months. Mine died and is not recoverable. Going to try a different brand. People here still great and helpful. Company warranty awful. Do not recommend a travel trailer battery from here. Reduced stars to 3. That’s a 0 for product and 5 stars for employees.

I hadn't been in this location in a couple years, I was sooooooo glad to see the changes that had been made.  My previous visit, the employee was rude and not helpful, store was dirty and messy.  The young men that helped me 2day are AMAZING.  Very helpful, polite and respectful.  Please give them a try if you are in the area and have a need for products they sell, you won't regret it, I promise.

We were at a loss as to what to do with our daughter's phone.  We didn't have the money to buy a new one and it just needed a new battery.  Batteries Plus saved us!!  Great customer service and fast service.  Will definitely use again and will be sure to tell our family and friends!

Had the battery I needed in stock. Purchased online and received text message that it was ready for pickup in a timely manner. Upon arrival, the staff was engaged and completed the transaction flawlessly.

Great selection of golf cart batteries and excellent customer service

Store manager (I forget his name) was extremely helpful & tested the battery in my key fob.  He sold me a new battery and took time to install it.   I also appreciate that he offered me the option to purchase a warranty on the battery, which no one else has ever offered me before.
Jim Price

Great service and help with changing my battery!

Friendly staff and large inventory of batteries. I’ll be back in the future.

I wish I had taken the time to get the guy's name. My wife and I stopped in late Friday afternoon, July 1st. I needed some oddball sized batteries I couldn't find anywhere else. My wife needed a bizarre shaped appliance she couldn't find anywhere else. Batteries Plus Bulbs had them and the guy minding the store knew exactly where to find them. He was also real friendly. They'll keep my business.

(Sorry I forgot his name) I went there for my iPhone 7 battery replacement. He was very kind and friendly. I got $10 off through online reservation. He already applied the coupon even before I mentioned it. It took 45 min so I was enjoying coffee in Panera Bread right next to the store. After the battery replacement, he explained how to maintain the battery longer and increase the battery life. That explanation was also very helpful too. And, my phone works perfectly after battery replacement.

Paul's Ace Hardware & Hearth Shoppe

When I showed up today at 610pm and the parking lot was empty and it was all dark inside is when you lost my business for good!

I'll he going to Home Depot from now on because I know they will actually be open when I need something and will have a larger selection for less cost even though it is a further drive. Do better.

Very smart place. We came up from Phoenix and everyone was sold out of kids gloves and sleds. They were smart enough to purchase a bunch because the weather was going to turn. They were very nice, very knowledgeable, and in stock

Wanted to buy a fireplace. Sales person didn’t even raise up his head until we “bothered “ him.
I’ll bet they don’t sell many fireplaces

Ask for Brian, he’s a great guy always helpful and when in a pinch, he will make sure you get what you need. Thanks Brian for the help with the backpack blower.

Horrible experience. Treated rudely by a lady saying I had to call a locksmith. Said they did not have anything to help with the lick. Got the part we needed at Home Depot. Going to Home Depo from now on. Ace sucks.

Paul's Ace Hardware

Today I encountered Frank at Ace hardware, the rudest man I've ever met in a customer service environment. He was called over as a "plumbing expert", since we had questions and didn't know exactly what we needed in order to do the repair.
Frank was immediately rude and impatient. In about 2 minutes time he threw down the pipe he had in his hand, said if we don't know what we need then he was leaving and that we needed to make up our mind. If Frank knows absolutely nothing about plumbing, he's simply needed the state that. I've worked in customer service for years and I would never dream of treating somebody in that way. Zero stars for Frank. If you hate people and know nothing about tools or hardware you should not be working in customer service at a hardware store! We also heard him being rude to another customer as we were checking out.
On another note, Brandon, the store manager was fantastic. Extremely helpful. Thank you Brandon! We might actually come back because of you. Hope to never see Frank again!

Just wanted to remind everyone how awful of a store manager and person Brandon is. You really have to feel bad for his employees because I know most of them work hard and are good people.

Update: They’re not personal attacks, they are true. I feel like your customers should know about how treats employees and customers in general.

Also, I did tell you previously about Brandon’s poor attitude but you didn’t care so I thought reviews would be helpful.

Have a great day.

Worst ace hardware in the country Nov 7 2003 10:am cash register #1 chris the older lady 👵 would not honor military discount she said you must show identification so we went all the way to the car to go all the way back in to be denied 😀 unbelievable will avoid this establishment aswell I encourage veterans to choose a different ace hardware 👍

I have never been more insulted in my life by staff at any store. Before I even got in the door I was rudely greeted by one of your employees. Or should I say not greeted. Then he got on phone/walkie talkie and told inside employees to keep an eye on my associate and me.  We asked where we would find irrigation supplies only to be
watched by two employees standing at the end of the aisle. Then one came down to where we were looking and was very condescending in his attitude. Never once did he ask if we found what we were looking for or if we needed help.
I am not a thief I have never been a thief. I have spent thousands of dollars in that store. I will not be spending money in your store again

Paul's Ace Hardware in Fountain nHills, AZ, is our go-to place, whenever we are in need of anything hardware-related or when we need advice or a helping hand/fix-it person.  The people there are always very friendly and helpful.  We can't recommend it highly enough -- five stars, all the way!  Thanks, Paul's, for employing such great people!

We went to get our knives sharpened. Highly recommend the knife sharpening here! Every employee was super nice and friendly, and it was nice to see people enjoying their jobs. The check out lady even gave us a discount for a promotion they were running that we didn’t know about. That type of service guarantees our repeat business.

This is a very well stocked local hardware store. Much more convenient than hunting through miles of Home Depot. Staff were very easy to find for assistance. They have a little of everything you need from landscaping to plumbing repair. Good selection of tools and renovation type hardware.

Looking at the price match policy no where do I see that I need photographic evidence of the item at a competitor. I came in after seeing a multimeter in stock at Home Depot. It was the same item as in stock at Ace with an almost 10 dollar difference. I was told to leave and bring back a picture and their website wasn't good enough. So I left the tool with cashier with a smug attitude that smiled at me as he informed me to go take the picture  of the multimeter and bought it at Home Depot.

Always excellent! I am so glad we have this smaller local shop to run into when I’m doing a project. I have no idea how they can always have what I need no matter how random of an item. It’s also clean and organized and there are so many people to help and all of them are experts! Everything from my car remote battery being changed to a specific spree paint primer and I’ve been 100% happy with their recommendations.

Salt for the water softener is a breeze here and they’ve helped me many times with getting it into my car.

Make sure you sign up for the mailing list because you get excellent coupons.

Thank you again for having this amazing store right here.

I have been to this location many times at this point so have had the opportunity to check out most of the departments.

They do have a bit of everything within reason for a smaller hardware store. Good for the last minute needs or the oops I forgot something at one of the warehouse stores.

The one section I was disappointed with was sprinklers. Selection is very limited however they do have many of the plumping type parts and a full compliment of PVC plumbing fittings.

The paint department also had what I needed although I was not able to get the 9ft tape film I was looking for but all in all I have been able to grab most of the things I have needed.

They also have a small number of power tools, drill bits, saw blades, etc.

Not to be left out, the nuts, bolts and screws section is fairly large although you won't find the specialty items found at one of the big box stores.

I will say it has been hit and miss with staff. Not that anyone is not friendly or helpful when available but there have been a number of times where help is tough to come by.

All in all they do come in handy and are close by so worth stopping in.

Been shopping here for years. I ride a motorcycle (as was evident by the helmet in my hand). Apparently they think a frequent customer is now a thief and told me to leave my backpack with them. Absolutely not. I don’t patronize establishments that believe I’m going to steal from them. Furthermore  If you don’t trust me, with all the security cameras and personnel doing loss prevention to shop. Why on earth would I trust your random employee with the extremely valuable contents of my backpack with zero supervision. Went to Home Depot without issue and got the item cheaper. I prefer to shop local but not at the expense of being treated like a criminal. Won’t be back.

Ace is definitely the place that this girl shops. The other two big chains do not have near the customer service that Ace has. Everyone I’ve ever worked with there has been very helpful, but honestly I try to go Monday, Tuesday or Wednesday. Those are the days that Kris is there. He has unbelievable knowledge and has been a lifesaver for me a couple of times. They are lucky to have him.

Had what I needed and helped me find it. I don't mind paying a little extra for personal service. Mr. McAllen and Mr. Steele were both very helpful.

We really love this place. We go a few times a month and always have a great experience. The employees are awesome and very helpful. And always so kind to our dog Zoe!

Always excellent customer service here, tons of help available if you want/need it.  If you want to talk to a person or need any help at all, go to Ace Hardware instead of the big box stores.

If you need a little plumbing part or something similar for your 1970's home, as an example, Ace will more likely have it than Home Depot.

This place is fantastic!! I did not have trouble looking for someone to help me. It's not like those other Big places. Greg was really helpful and attentive. He helped me with a little project. I always have good luck with the employees there. They are the best!!

Definitely the go to place for just what you need that the bigger places overlook. More times than I can count this place has the right item other places don’t. Excellent selection with a wide range of items, superior customer service, easy in and out parking.

Greg & Sal are amazing! They helped me put together a piece I needed to get my reverse osmosis running after changing out some filters. They went over and above what I expected by putting the piece together for me in the store. I had been to multiple Home Depots and other plumbing stores, but their service surpassed all those other stores. Thanks guys!

They’ll get you what you need. They can just be judgmental as hell sometimes. Is it really so hard not to laugh in someone’s face?

Absolutely amazing shopping experience here! Greg is the best, he helped me with figuring out exactly what I'd want/need for my project. Excellent selection, the store is well stocked and maintained. I'm very happy to return again in the future!

I cannot say enough good things about this place!!! The employees are so kind and experienced you can go in and if you need help you they are so skilled in their trade it’s like small town service in the city.
I needed help with getting my roof rack bolts off and two of the sweetest employees took the time to help me get them out! They used their own tools and I was able to buy the tools I needed to get them back on.
I’m from a small town and you can expect this kind of service there but I did not expect to find that here in the city. It was so nice. I wouldn’t have been able to use my roof racks without their help because I didn’t know who could even do that.
Thank you so much!

I wish I could remember the name of the man who helped me, but I owe him a great deal! I went into the store to buy a screwdriver to replace the plates on my car. He saw I didn’t really know what I was doing and changed the plates himself. Great customer service helping the new kid on the block!

Joseph helped us 2x this weekend selecting the pieces and tools  to fix a pipe under the sink. The total price was even less than $10 on the first trip. Joseph’s help was customer service at its best! He spent the time to explain what we had to do to fix it as we are completely “unhandy”. Thank you for your excellent service!

I tried to call In a complaint about an employee and the employee that harassed me for parking in pickup spot 20 minutes before close, said he was not harassing me and he was very condescending by disregarding how I felt during my visit at ace hardware. I didn't see the pickup sign until I pulled in but the guy greeted me with hostility coming in the store. He refused to give me his name but he was a older gentlemen with glasses working 730 Saturday night 6/24. The employee shouldn't bring his personal problems to work.

Chase was extremely helpful because he was GENUINE and empathetic. Proceeded to go outside in 100° weather(excessive heat warning notification received) to help me mount a 30-day permit pass to my license plate while I'm working out my emissions. My original plan was to buy the tools to do it myself but he offered to save me $20 if I allowed to go to the workshop to grab a ratchet and bolt. He could of just let me purchase to get the sell for the store since he searched high and low to help me find the right tool. Talk about valuable emmployee. PLEASE GIVE THIS MAN A GIFT CARD OR SOMETHING. Thanks, Chase.

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