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United States Postal Service

Post office team is very nice and friendly but, the mail carries in the Mat-Su Valley are Absolutely HORRIBLE!! We don't get mail and packages delivered anymore. We don't get slips saying we need to pick up a package. They constantly loose our stuff but, don't worry, it will show they either delivered it, attempted delivery or make up some lame lie about why they couldn't deliver it.  😡 Not to mention the extreme long lines to get to the counter to find out the carrier didn't put your package where it's supposed to be and now it's nowhere to be found.

The Wasilla area is growing quickly
- yet the USPS does nothing to support this growth.
This is the worst post office ever. Lines out the door, no help at the counter due to staffing, and carriers that don’t/ can’t deliver packages regularly (we live in the city). No phones are answered. Nobody cares. USPS needs to add employees/carriers or do a “control/alt/delete” and start over.

Worst PO delivery ever...they LIE constantly about 'not being able to deliver' mail.  They don't even try. The clerks inside the office are sooo under staffed. All they do is put a slip in your box and make you come down and wait 1-2 hours to pick up a package they refuse to deliver.

Lines out the door. 3 people working the desk and they can only get 1 person served every 10 minutes or so between all of them. Almost 2 hours later I get to the desk and they can't find the package I have a slip for, "come back tomorrow".

Updated- 2020
Photos only

2018- I love the staff so friendly fast courteous. I’ve been happy with my services that’s why I’ve been coming back for over a decade. I’ve seen these guys work so hard throughout the holidays especially and they’re always in a good mood. I think the fees are reasonable it’s a great location. I’ve seen some pretty unreasonable Be just downright rude and disrespectful because they don’t hear an answer they wanted.

We are new to Eagle River so we needed to get our mailbox keys. With Christmas around the corner,  despite the busy postal office, Angie still went above and beyond. She found time to call me after I tried going into the office 2 days in a row with my kids to let me know when the key was actually ready.
Along with mailing Christmas cards, I have gotten to know Angie and her efficiency is beyond this world. She is not only fast but super friendly,  honestly best employee ever! She makes going to postal office not a drag!

Nothing but issues with my packages being delivered to my home. My mom sent a package and it “was attempted to be delivered” which is baloney because I have a camera by my front door and they never attempt to deliver any packages. I then went back to the post office several times that week asking for my packages and they said I had nothing and turned around and resent it back to my mom after “I didn’t try to get the package.” I have lived all over the world and this is by far the worst post office I’ve been to. Not saying all employees are bad, because there are a few who are fantastic. This post office needs to just do better about getting packages and mail delivered to homes.

They keep saying mailbox is unsecured but won’t just leave the package at the door or ring the doorbell to see if anybody is home to claim. I rent and am having issues with my landlord getting a new lock for my box and I have been to USPS multiple times to tell them of the situation yet they still hold ALL of my mail and packages, including paychecks. They then send the mail back to the original location so that now when I come to pick up my mail, it’s not there anymore. They told me that they assumed “I moved out” because the box wasn’t secure. If they just rang the doorbell or left the package at the door it would be obvious that I do still live here.
I understand I need a secure mailbox to deliver, but there was no attempt to even see if I’m home to hand deliver to me.

This post office is great. If any issues came up  they would be dealt with swiftly. The personnel behind the counter are some of the kindest and hard working people. It is a busy area so sometime you just have to be patient.

Great customer services.  Friendly and every time I call for whatever reason (s) they always take care of the situation promptly. My thanks to the great workers of Eagle River Post Office.

Town square

This is the best post office I've ever been to. The staff are very kind and helpful, and the postmaster is probably the only person I've met that I could truthfully describe as jolly. Even took me on an impromptu tour of the post office processing area.

Have had several packages 7 total showed up Monday  to be at post office since Saturday around 12:31pm. And still haven't received or got a notification to picked up packages.  Go to post office first time Monday to find out where package are they say it will be tomorrow before getting them. Go back 2 days later on Wednesday to find out where they are and I am told they
still haven't got around to unpacking pallets!!  I paid extra to have package show up faster and earlier and this is what you get. What's the point of paying extra for faster shipping if you don't get it as intended. Should of had these packages Monday.. Tuesday at latest.  Have 4 more packages showing up this week by Friday probably won't get them till the following week sometime... This Post Office is HORRIBLE!!!

If their was a way to give 0 stars I would. Let's start by saying they held my mail since the end of October and didn't recieve anything back until calling in December. Said they delivered packages during that time to me which was a lie. When told they acted like that was okay. Said they would deliver it in person to resolve the issue. I was fine with that but by 2 o'clock I was like where is my mail.. Made a co plant and another person called and said what's going on because she was told everything was fine. I stated I never got my things or any call as to why yet. Said my mail was in the box. I look and none of my boxes were there. Only my mail. Called the contractor lady who is over it again after she told me she would deliver it Said the person was suppose to have it she would call back and let me know. Nobody called me back. Post master never intervened in the situation either at no point. So at 4 the courier finally calls and says she kept my mail for sending back mail that wasn't even mine. Wow. I thought that's why you are suppose to do.. Also, decides to have and attitude the whole time and threatens to hang up. This place is extremely unprofessional. I am afraid to get any mail through them now.

This is the best post office.   Never and I say never again have I had any issues with the staff or service.  We go all the way from Funny River because the service is so good.  Don’t beat them up.  If you're willing to have others to wait in line for you to finish your business then be patient.  Mail issues do come up and forms need to be filled out for certain services.  So PLEASE BE CONSIDERATE OF STAFF AND OTHER PATRONS.

There was one person behind the counter who was extremely helpful and very competent in their job, which makes it worse that the other person I had dealt with was so terrible in their position.

Previously I had needed assistance sending certified mail and was made to feel like an inconvenience for asking questions. Then the person completely messed up what I had to send and I had to return, pay again, and now wait another month to have extremely important paperwork properly filed. At best lazy and incompetent; at worst actively trying to sabotage me.

The other person very effectively informed me of my options and available services in a timely and professional manner.

Homer Alaska Post Office is very busy. Few workers, most of the time only 1 or 2 clerks. There is always a line into the lobby, approximately 10 or more waiting, all day every day. Photo ID now required to pick up packages.  What women carry their purse into get the mail? None. You can have a package slip put in your box but if it's in your spouse's name they will not let you pick it up.  Because the clerks hand out wrong packages to customers all the time. I wish I could have my mail delivered to my home.  No mail boxes on our street. I have been a box holder for over 20 years at this facility.... it just keeps getting worse. The clerks are pleasant,  it's not their fault that management (Postmaster) shouldn't hold his position. Please send help! Driving 14 miles up the road to the next Post Office might save you time.

Attempting to move to Homer and obtain a deliverable address has been incredibly frustrating. Even though I’ve registered with them, shown my ID, purchased a PO Box, attempted to forward mail from my street address to my PO Box,  spoken with them several times in person, they consistently return packages that arrive which include my street address but do not have my PO Box.  I’ve lost hundreds of dollars in shipping fees.

Our mail has been mis-delivered multiple times, our packages just get left at the post office even though the carrier that has us on her route will deliver peoples package that live PAST the 1/2 mile mark, as we do. When we brought this up to the carrier we were told not to make a big deal of it, in a rather disrespectful fashion. As such we then went to the post office to talk to someone in charge and was then told that they can only "talk to a carrier" with no hint of any disciplinary actions being taken.

Drove a hour to the post office and forgot my keys at home they would not give me my mail even with multiple state Id cards
...she pointed to the wall sign that said no mail over counter how ever postal regulations specifically tell them to do that when one has forgot his/her key

Department of Hawaiian Home Lands - Kuhio Hale

Department of Hawaiian Home Lands, Maui District Office

I never been here, however, Hawaii is one of my favorite vacation Dreams...

Department of Hawaiian Home Lands

I would give them zero stars if I could. No service whatsoever. People there just collecting their paychecks and enjoying the air conditioning. They all must be paralyzed or have broken arms since nobody can seem to answer their phone. Really, what's it going to take for someone to do their job in there???

This is our 1st experience with DHHL. Our Representative is awesome. She is honest and straight up about any questions we may have.

Applicant since 1986 - terrible not called yet!! I’m now 64 years old - with my Social Security benefits, now I don’t qualify for loan!!!! So sad -

Had a meeting with michelle hitzeman. The receptionist there was nice and I only waited for 5 minutes. Michelle made me feel comfortable and was very helpful in obtaining the information that I needed. Mahalo

I live here with my kids and saw a sign that said they would come and pass out food during this pandemic. But this week since I've been home, I've seen the homestead volunteers or workers passing out food to only their friends and family. SMH no aloja

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