BBVA Bancomer HEADQUARTERS

I received a ticket to open a new account, and I waited and waited after an hour I started to wonder when it would be my turn, people would arrive and be served first even without their ticket being called, so they jumped the line.  I was starting to get upset after an hour and a half and asked an associate why it was taking so long he said I just needed to wait to be called.  After 2 hours I had enough  and an associate came out after helping a client I told her that I had been waiting for 2 hours, she looked at me then talked to her supervisor, and said that there are only 5 people waiting, she said this because she wanted to take a break.  Her supervisor approved it and I sat there in disbelief.  I walked out talking to the associate who said just to wait, I asked if this was normal?  To make people wait 2 hours?  He said I just needed to wait....  I said no I don't as I left I told him this was the worst service I have ever received at a bank in Campeche!
Tuve la peor experiencia de mi vida, se estimó que solo esperaría 34 minutos pero después de 2 horas me fui.  Incluso dije que había estado esperando 2 horas, la asociada me miró y le dijo a su supervisor que solo había 5 personas esperando y que quería tomar un descanso.  Estoy completamente decepcionado con el servicio.  Veo por publicaciones anteriores que esto es algo normal en este banco.

I do not recommend it at all for preferred customers since you have to wait in line anyway and it is very slow, it is not good because the preferential ones do not queue and here they do, which seems disrespectful to me, so if you are preferential, go to someone else because Here you can drink from half to an hour, it's a horror. IMPORTANT CARE THIS BANK IS GARBAGE and I'm sorry for the rudeness. Can you believe that it doesn't let you deposit American dollars? This is crazy. It's the only bank in Mexico that happens this to us as preferred customers. This is incredible, they treat you very badly, I leave very upset and horrified, don't come here, it's something unusual, a total lack of respect.

The service is fast and the employees are very friendly.

For study reasons I left the country and tried to communicate with an executive from abroad but they never answered my calls because I wanted to continue using my card for online transactions and it is not enabled, a relative did me the favor of asking the executive what I had to do to which he only replied that I had to go to the branch to register and be able to use the app, therefore I have not been able to use my card anymore, and I can only think that with so many technology tools that we have today this bank cannot do something for its clients abroad.

BBVA Bancomer MARKET

I went in the morning and they made me wait for 1:30 hrs and they couldn't attend me.
I went at 3:45 pm, 15 minutes before they closed and was served within 10 minutes.
the fatal wait
The attention of the executives is good, of course until they attend you.
The logistics on hold are the ones that just aren't working.

I am a Bancomer customer and having a card makes service a little faster, everyone is very friendly, I have not had bad experiences at that branch

It is well located in the center but it does not have parking, the staff calls your attention if you are not waiting for your turn.

The worst branch in the city, they leave you waiting in the bright sun, they restrict access and the executives are rude and pedantic

Banco BBVA

The service is fast, the staff lacks a little more friendliness, unlike other branches

Deficient.
Terrible service.
I waited for more than an hour during which they attended to 3 people who arrived after me.

Excellent bank branch, ample parking, first-class service, effective and efficient.

Very good service and the staff is very friendly. The waiting time is normal to any other bank.

Good service and facilities in excellent condition.

The waiting time is too long and the service leaves much to be desired!

Very bad attention from those who are outside supporting
They don't know how to answer the questions they are asked and they don't know how to solve the problem, all they say is take a turn for the window or pass with an executive.
They were sending me from one place to another because they didn't know what to do.
In the end they sent me again with an executive to give me a solution
It took a total of 3 hours and the problem was solved in less than 2 minutes.

The time it takes to wait is because they are in the executive area or they are talking, oh they are on the phone

Terrible service, lazy staff even drag their feet when walking, everything is very slow in this bank and in the lines they put friends better and one stays waiting for more than the approximate time that is 54 minutes.

In the executive area it takes hours to serve, they spend their time giving preference to acquaintances, when that is not the case, they are just talking wasting time among themselves. It is the worst possible service you can offer!
so that so many executive boxes if only two attend.
But there is no other choice, it is the only BBVA bank in Jojutla 🫤.

The service is very good, the bank has very trained staff who resolve issues immediately.

Place with a good number of ATMs and practices, 24-hour ATM services, and with hours from 9 am. to 4 p.m. From Monday to Friday, service is very standard, like in any other bank, nothing exceptional.

They take a long time to attend, there is little staff, many people take their turn and leave after waiting almost an hour, and they are passing shifts that are no longer there.

Very good service, the only thing I didn't like was when I went to register my mobile banking they asked me to give them my cell phone and they did everything I don't know how many things they added to the mobile banking application what bothered me is They don't let you see what they're moving, that's bad because mobile banking is something personal. With other banks you make those movements and not them

It is always too full, since it is the only BBVA Bancomer bank in Puente de Ixtla. Despite all this, the ATMs are in very good condition and it is rare that they do not have cash. Unfortunately they are neglected in terms of cleanliness.

I would like you to support me with the CR of the Ixtla bridge branch since I am doing a procedure and they ask me for it and even though I have already done what the manual says, they do not appear on the map, they are 4 digits. I hope you can support me, it urges me to continue with my request. Thank you

They should better train their staff, in particular the girls who are at the entrance to give the shift tickets and support at the ATMs, since a lot of people gather and they do not know how to make deposits at the ATMs and they do not help them Furthermore, the only 2 ATMs for deposits stop working and they don't even want to transfer them to the counter.

At the Avenida de los Plateros branch in Taxco, young people at the ATMs deny service to the elderly

Executives do the best they can.
But in my opinion, when it comes to immigration documents, they lack training or improvements in the computer system.
The same as in international transfers, such as: what the IBAN consists of, how to get the account number from the IBAN, etc....
which is the BIC or SWIFT or ABA or BLZ.

This is dedication to work to answer the opinion at 12:00 at night. Congratulations !

Very practical due to its location and parking space.

Do not use these ATMs - it ate my card for no reason. Have used ATMs all over the world for years, never had this experience. Terrible machines - DO NOT USE if you have a non-Mexican bank card.

Very well located, a few meters from the main square and the market. Apart from common ATMs, there are ATMs that receive money to make payments or deposits and operate 24 hours a day. It is spacious and generally the branch service is friendly and efficient.

Hostile manager angelbahena.personal.yes I suggest seeing cameras Tuesday December 17 eleven thirty am

There are not many people and the employees are very friendly and attentive

They serve you very well, but there are many customers, you have to wait.

Be careful when opening accounts, they force you to buy insurance, in which case go to CONDUSEF

GOOD AFTERNOON, WHAT IS THE CR OF THE BRANCH?

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