Banco BBVA

The ATM software failed a little but a lady helped me make the deposit at the ATM

On another computer or ATM

Excellent attitude from the parking lot to inside the branch

Slowest customer service, just to get a window taking 2 hrs

The ATMs steal and the staff does not attend to your claim, they treat you as if you wanted to steal from them and they leave you waiting as if you were going to beg for money, days and more days to carry out a thousand procedures to return your money, a disastrous system.
And they don't give you your money back, they want to give you half of your claim.

It's a shame that there are no 0 stars and by default they get one because this branch is the worst. 2 hours lost between dialing "experts" back and forth so they can point you at a phone and tell you to hold your vehicle rental deposit for 30 days even though the rental company has already canceled the deposit and at least 2 or 3 of their ATMs are always out of service.

Super good, it was the first time I got my card and I didn't even know what that was like and the boy was very kind and patient with Migo 👌☺️

Bancomer 1027

He does everything to be able to run fast from there, when I took everything I needed they simply told me to go later. Bad service

I went to have them open a libreton account for me to direct the payments of my mortgage loan that I have with them and I had to go because the app couldn't open it digitally, because it turns out that the advisor was very stubborn that it couldn't be done there because I had I had to go to the branch where I had taken out the credit, then he told me that to open I had to take out car insurance or a savings account where I had to deposit 2,500 per month for 6 years and even after 6 years I could make the withdrawal of the money, do me a favor, I know they receive commissions for each service they activate but from there to force it doesn't work for me
Her name is Yesenia, she has a terrible attitude.
Only because the executives I signed with helped me

ATMs almost never work, it's a waste of time.

I want to congratulate this branch, excellent service, very trained and efficient staff, fast service and good treatment, I also want to point out that their commitment to the contingency problem is carried out in an excellent way, taking all the safety protocols, sanitization mats, gel antibacterial, temperature taking, requiring the use of a face mask and a healthy distance, it caught my attention that every time someone used the ATM there was a person disinfecting the ATM, something that I have not seen in other banks, 5 stars for this branch.

Terrible service, by serving people who only want an account statement, executives waste time doing that and skip shifts, so why give shift tokens, everyone's time is worth it and it's not fair that they do that

Good ubication. It is located in front of the jewelry center on the Plaza Tapatia.
It is always full both to enter the bank and to go to the ATMs. But the location helps a lot.

How can it be possible that the banking institution on Friday at noon and with the waiting room full and only two cash registers in operation, terrible service and too much waiting time?

A scammer swallowed my card and never returned it to me immediately. I reported it. Be careful, I really don't recommend these ATMs for transactions.

April 2021. Banking institution that has facilities that constantly require cleaning in the ATM area, due to the flow of people in this branch.

Regarding the employees who serve the cashier area, it seems that two are insufficient.

The executives in the cubicles must be patient with the customers, some do not know how to be instructions and then they make it seem that the user was at fault.

I believe that customer service should be constantly evaluated.

The covid control measures at the door of this institution seem insufficient.

There are people doing nothing standing talking to each other and the line just accumulates and they don't reach out to anyone, the worst service their customer service is the worst in this branch

Always excellent service, everyone very friendly, from entry to checkout. The best branch, without a doubt.

Today, August 16, I went to fix a service failure in my app, which asked me to go to the ATM to fix the problem. The lady at the entrance was super kind to help me, but since she couldn't solve my problem It happens to me with executives, and as a Bancomer customer we are not supposed to wait that long because we are preferred customers. Anyway, I was without personalized attention for 25 minutes and the screen never advanced to my file, the lady at the entrance saw that Her executives did not pass me by, she went directly to one of cubicle 3 who attended to her and me, very curt and arrogant, since she was not with a client at her table, in short, she did not solve my problem, for this they transfer me to the executive from cubicle 2 and they couldn't solve anything for me either, I wasted an hour in the branch so that in the end they ended up telling me that it was better to call Linea Bancomer and they could help me there, I told them that I had already called and they sent me to the executives and they could no longer give me a solution. I left VERY DISAPPOINTED from that branch. I love BBVA, but that branch only has inefficient and slow executives. I congratulate the ladies in the lobby and at the counters, but the executives, TERRIBLE SERVICE!

Terrible service, they only waste your time and do not finish the processes, they leave them halfway and continue serving people. They tell you that your service will be available in 20 minutes and hours pass and you don't finish them

They are open on Saturdays and they have always given me very good attention every time I go, just the guys at the entrance are well informed and at the checkout as well.

Terrible service, last Friday, May 5, I went to the branch with my mother, who is an elderly person, to make a withdrawal from her retirement account. I was waiting for her outside but seeing that she was taking a while, I contacted her. and he told me that an executive told him that he HAD to get a credit card because it had already been approved and then it was something "MANDATORY" because it was linked to his debit card, which is totally false. However, this worker took advantage of my mother being an elderly person and practically forcibly took a credit card from her. When I wanted to go in to accompany her, they didn't let me in because it was already closed (it was around 4:30 pm), their treatment was terrible and not to mention the bad practices. Of course, in addition to this review, I will make the corresponding complaint to condusef.

BBVA Bancomer

Very bad service. I don't speak for all banks, I speak for this bank in particular. Their workers only prefer to be chatting as if it were their free time and they let people accumulate, especially those who need attention from executives. The turns do not advance, but there was no shortage of laughter.

TERRIBLE ATTENTION FROM THE CASHIER TODAY AT THE CASH OFFICE 3 PAY ATTENTION TO YOUR EMPLOYEES

Terrible experience, I went to make a deposit to my account at the ATM and he swallowed a bill. The report was filed before cutting off the ATM and the person who answered said that they would call as soon as they could check the surplus, which did not happen and at the same time Go ask and they say that the cut came out without any leftover. It is obvious that they steal what is left. Apparently the employee who makes the cut is so poorly paid that they have to resort to stealing the clients' money. I don't think he is the first or the last time this happens to you and I would never recommend their services or use their ATMs

BBVA Bancomer Sucursal Parque Morelos

Excellent service received at this branch! They have a very good coordination and organization with the clients, I left very satisfied with the attention received.

Response time within the banking institution 6 min. maximum excellent service from the executives and the entire staff

They never give an answer to the procedures you do, they always have to notify you and they never do it

Suddenly the girls in the entrance module are in a bad mood

Terrible service, I have been waiting for more than 2 hours to be served by an executive, apparently only one executive is serving, many people chose to leave, the whole day wasted here!

They served me much better than in other banks and they helped me put the bank application on my cell phone, the service was very good.

Terrible attention in auto credit by Karla Anahí, and bbva consumer finance, say on their page that they resolve in minutes and 1 month has passed without an answer, what a bad experience.

Terrible service, I've been waiting for more than an hour when the waiting time is supposed to be 26 minutes.

Simply poor service, lack of organization, extremely and ridiculously slow and inefficient executives

Terrible customer service! Approximately 1 year ago I went to cancel a debit card but they put me through a guy who told me that the card was frozen and that due to lack of use by itself it was going to be canceled... but apparently when the boy asked me do you want us to reactivate it? And I said no at the end of the day if I reactivate it!

And I'm saying this because recently I wanted to get a new card and they ended up telling me that the account was still active, but for the process of getting a new card while keeping the same account, those who attended me only half explained everything and asked me Give it several turns in immediate attention and through the window for the new plastic!.

Appalling! They take a long time and they only serve you from one window. Having the philonones

The most POOR branch!! Only one box serving and more than 40 people waiting 30 minutes each!!

I went today to change my check and the one who attended me at the window when scratching the code
He did it with currency and erased the numbers
When the check at the bottom says that it is with the fingernail so that the code is not erased to be able to cash the check at the end of the day, the bank could not give me my money. And they only told me, well, go have another one made and you come when the insurance takes a long process and now due to their mistakes I have to wait more than a month to be able to collect my money When the indications are very clear on paper.

This BBVA has about 5 ATM's 2 of them are also for deposits also. There's underground parking although I think you have to have your ticket stamped in order for it to be free or for a discount.

Excellent service, super attentive and fast. More branches this efficient (I was hesitant to go because of the bad comments)

Horrible cashier service, very slow than at the IMSS, more than 1 hour to wait for a cashier to clear up, don't waste your time and look for another branch if you have to do the cashiering process. Required a certified cashier seal. Thank you very much for your unhelpful response to this situation. Updating, I arrived looking for advice from executives, 1 as always solving internal problems before serving a client, another 2 super slow and there was only 1 person ahead of me, again terrible service in this branch. Favorites or just being very lucky to be treated properly. If I could I would give it 0 stars

Service at checkouts and for executives is slow. Sometimes only one ATM during peak hours.

Very bad attention, they invent things when you ask for clarifications, sums made that do not add up. Focus on improving the quality of care, in the first instance I would point out the following aspects:
- Proactivity
- Knowledge of issues that cause imbalances in account statements
- Customer Support

Mejores servicios Insurance

Retail & Franquicias

Industrias

Partners

Recursos