Banco BBVA

The guy who receives people had the bench empty, only two people inside and everyone outside in line, he kept us for more than half an hour, about 20 people, I had to get in and tell him that I can't stand for so long because of foot surgery. and his pretext was to say that he only gives priority to older people if they are going to do that so they put so many chairs. They are serious!

For the second time in a couple of months I receive very good service. On this occasion, great support from Amalia to update my account, it took a few minutes. Just this observation... I sense a lack of staff and some reps are doing heavy multi-tasking as best they can.

Terrible service, how bad I am already at Qui but before I arrived, look at the stars, I made the mistake of going to this bank that is not recommended,👎👎👎

I went on a Saturday, I was waiting in line to be able to meet an executive. I waited 3 hours at the Bank, 2:00 pm arrived and a worker came out to inform them that they would no longer serve anyone else.

At no time did they notify in advance that they would only serve a certain number of people, we were simply outside in the sun waiting for many people to be served and only at closing was they informed that they would no longer serve. This branch has a terrible service and very poor coordination, it has happened to me three times, therefore it is better to go to other branches even if they are further away from my home.

Very poor attention and coordination.

Terrible service, I have always been a BBVA customer but clearly this branch is one of the worst, the previous day I went for a very simple procedure and they told me to arrive before 3 today I went at 10 and it can't happen, time wasted and more for those who work during the week.
I recommend that you make an appointment or better go to another one.

Very bad, terrible service, on the part of the executive the truth is very bloody and apart from that, they do not pay attention to what you ask about the app, they send to the windows and from there they do not solve anything for you, they act as if they are working on the computer and only sign contracts digital and in the end it is not what you expect and to date my card is blocked ptm what courage I can not charge or anything

Very nice facilities, but very few staff. Only 2 windows open and 1 account executive. Very friendly, but due to the lack of staff, it took me a long time at the branch, 2 hours wasted.

Terrible service, lines and lines for cashiers or executives and too slow, it is a large branch and they only have 1 open cashier.

Terrible service, of the 4 windows that they have, only 1 attends and
They are very slow to respond. The staff that is there, if they know someone, give them preference while the other people have them waiting.

I made a minor change to my account, but instead they changed my account to a person with no trading activity. Your mistake cost me 2 days and a lot of gas money to solve a simple task.

An ATM is useless, he did not make the deposit to my account, I reported it and it is a pure waste of time, I better gave up since the staff or whoever should be in charge is very incompetent

The attention is very good, they should only open at 8am, they open around 8:30-8:40 the attention area

They need a roof for the line that is generated outside, people must be protected from UV rays

I will not return to this branch, one day I went and told the individual who was giving permission to enter that I had an appointment and he told me to wait a moment and when he told me to come in I had already passed my appointment time, (I was with seven minutes in favor) even the person who gives the tickets told me that my time was already up, I got quite upset, I didn't get upset of course, I explained my situation and in the end he gave me a ticket, anyway I thought they weren't going to give me ticket and therefore not assisting me... I dedicate the only star to the person who assisted me at the window, very cordial and friendly, he even said good afternoon to me.

I had read very bad references but the truth is that they impressed me with how quickly and efficiently they attended to me; thank you very much to the staff 👍💕🙏
I was satisfied with my visit. #marianosanc

I arrived at 8:50 am and there was already a line to enter with an executive.
They pass me at 9:30 am and the line inside (of 6 people) never moved. I realized that the line does not move forward because at the counter they pass people directly to executives and that is why those of us who have been trained for hours do not attend to us. They should also train those at the counter to enable.
I left the bank without being attended to at 11 am. And they still didn't serve anyone in my row.
Very poorly organized, terrible!

By far the worst branch I have ever visited. Since you arrive there is no one outside to ask questions. After 1 hour standing in line, and after asking 2 people who are supposed to work there, they come out saying that they can't solve it because my procedure is with an executive, and that I have to go out and stand in line again. They could have said that from the beginning, I don't know if they only have the one at the entrance as decoration, because it is of no use to solve it. INEPT ALL of their staff. IT IS URGENT TO TRAIN THEM IN CUSTOMER SERVICE.

Bad service, bad experience
One would think that because it is a bank in the plaza it would be less crowded and would be faster, but it is not.

I take out a digital shift, I arrive and they tell me that there is no digital shift that doesn't work yet in that branch.

I arrive and there were no customers, I thought I'll get out of here very quickly because they had 3 executives at the window.

I take my number and sit down to wait 5 minutes, no one speaks to me.

3 more minutes pass, a second person arrives, takes a turn and sits next to me.

5 more minutes pass, a third person arrives, takes a turn and sits down to wait.

From the time I arrived until now, 15 minutes had passed... what was my surprise that the 3 shifts appeared on the screen and they put me at the end of the 3 when I had arrived first.

I got up I talked to the guy at the entrance and he told me that it's because they have a preferential account (I have a preferential account) I said well I hope nothing happens... error !!

I was waiting for about half an hour to be served (even when I was the first to arrive and there was not a single customer)

I get to the window to get dollars and the executive, I guess, tells me again, let me see if there are dollars, it took another 10 minutes to go to "get dollars"

Bad service, bad attention, waste of time, many employees just walking around, the manager saw everything (since she was also doing nothing and didn't even come to ask if everything was okay)

If you want to waste your time and get angry, it is the perfect branch.

I'm not coming back!

Bancomer Plaza Las Brisas

They are not honest here. Don't come here for help. After attempting to close my account several times for a year and cash out, we still are no where near being able to do so. Account is closed, but can’t retrieve money. It’s been 12 months, and 10 appointments later, just to keep being told come back at different times they ask me to. Everytime I come they say “oh it’s gonna be several more hours” then I get rescheduled, my own money has been trapped in limbo for a year with no way to remove it. This is ridiculous.

Bad customer service. Executives treat you like a burden.

BBVA being BBVA, inefficient, despotic, classist and above all with terrible customer service, this time contrary to my previous visits I scheduled a digital appointment, it was of no use, even so I sat for half an hour to be attended to and I couldn't get it Now, the branch is extremely small considering the volume of people they serve, it is obvious that they cannot cope, but what is the customer's fault? The immediate attention person has the same profile as the branches I have gone to, without preparation, without social skills. Immediate attention? It should be the wholesale pretext department. In short, one more excuse to end my commitments with the bank and retire to a better option.

The worst bank only lasts 2 hours because the filthy BBVA application doesn't work at all and after spending 2 hours in the bank, the manager told me that the advisor went out to eat after. 1:45 pm and that he leaves at 3 pm and for this reason he didn't even attend to help me that my BBVA application will work, because apparently it is still blocked. And I didn't even receive help from anyone and I better leave that brisas branch, the worst bank, super slow

40 minutes just to cash a check, and there weren't many people. The one who attended me at the window was not as friendly as we can say, at least it was fast.

DO NOT USE THIS BACK TO WITHDRAW MONEY.
The ATM machine will not give you the money but will still charge you for it and you have to file a claim with your bank when you go back to the US.

This branch has been operating in the area for quite some time, very good location but very limited parking, now its employees are not from the old banking school and are cold in their treatment, these are definitely different times....

This branch is not recommended at all, they give you a shift and you go to the last one. I spent about 2 hours for the executive to say, I thought he had already passed his shift, and the second time it still took more than an hour, I decided to go out better, besides the weather is not all hot. inside

Terrible customer service, even when I made an appointment from my cell phone to avoid lines I lost more than an hour waiting. I saw how 3 people left upset and were not attended to and I ended up doing the same because I have other responsibilities to continue observing the inefficiency and ineptitude of a group of several workers (at least 6) who are only waiting to offer you credit cards to people but not to do their work.

There are always a lot of people that is unavoidable, but there are several staff members assisting people who need help with the cashiers and helping to organize the different lines.
In general, I liked the attention. 4 stars because the waiting time was long.

BBVA Bancomer Castro Pza Tijuana

Horrible Parking experience. Narrow, crowded and very few spaces.

The ATMs were impeccable and clean, the access was super good, only the person at the reception seemed somewhat upset or had a bad attitude.

Practices don't work. They don't maintain them.

Plaza Castro has poor service and did not offer parking. Chaos.

The truth is that it is a bank where some employees do everything to help, but others even request ridiculous things. My mother has advanced dementia, she does not speak, she does not understand instructions, her fingerprints are not marked and cannot be captured, that is why they did not give her her pension card, and they are also asking for an interdiction trial, and who will pay for that trial? family, if one day they release their pension, they will pay that trial, because they won't. Poor pensioners and elderly people will starve to death due to this type of actions by the banks. By the way, I am going to sue them and I will even go to human rights, to social networks including those in Spain because it is a Spanish bank. In addition to going driving.

Clean modern and well located, even open most Saturdays. The service, on the other hand, is not so good, there is a lot of queuing and they are slow, both at the checkout and at customer service, and without going into details, the acquaintance, the cousin, the regular, of the cashier and That greatly delays those who did get their turn.

Unfortunately the service has declined a lot, people are piling up at the entrance, they all say they are elderly, the person who attends at the entrance leaves us waiting outside when it is empty inside, there are 8 cashiers, but there are only 2 or 3 serving and the rest are always eating, they are not even the shadow of what they were

Do yourself a favor and take your money to another bank that shows a little respect for their customers.  I went in to do operations at the teller on Friday, July 1st.  Waited more than 2 hours in line.  I'll never set foot in a BBVA branch ever again.

I have been there many times and always receive excellent service from Omar and Daniel. It's comforting to know as a foreigner who speaks very little Spanish that there are professional, understanding and extremely friendly financial advisors in Mexico. Thank you very much Daniel and Omar for all your time and fabulous customer service.

One of the best BBVA Bancomer branches in Tijuana, the service is great, they treat you with respect, wait time is not that long. There's always parking space at Paseo Chapultepec.
But what makes this branch one of the best is that its one of the few in Tijuana that open on Saturdays!

BBVA Tijuana CECUT

This place is currently closed. Even the ATM's are currently not working properly. My debit card was closed after  attempting to withdraw money from this location. My bank told me it was due to suspicious activity.

THEY CHARGE TO MUCH TO WITHDRAW MONEY 10 DOLARS.

no matter at what time you come, expect to wait at least 3 hours even for simple infos.
only one desk is open at a time.
much worse than in the US

Super helpful and friendly staff. Was in and out in less than ten minutes.

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