Commerce City Ace Hardware

Take a short drive to one of the best places to receive excellence in customer service. And I found what I needed in the deals bins so you can find a whole bunch of cool gadgets for really low price and they're not just temporary their tools that will last you a long while. Unless your dog chews It off, I guarantee you will enjoy the quality of their products.

They just about have everything you can ever need plus some more you just can't find at some other places. Not just the same, but up to 3 to 5 more types than at the other hardware stores around town. They have extra staff all willing to help you. Awesome customer service in the Lawnmower section 6/2022. Good pricing on cooler pumps 07/2023.

I purchased a new Stihl chainsaw new online and selected the Commerce City Ace location for pickup. When I arrived I was told they're always pre-built (which seemed weird but, whatever).

When I got the saw home, I noticed the bottom of the saw is scuffed up and there appears to be some oil sitting in the chain reservoir. To my eyes, this saw is used and not new like I paid for.

I called in to the store and spoke with Gilbert who told me that they don't put anything in the saws, that they're only give to customers pre-built and since I noticed oil inside, I can not return it! I don't know who put oil in it but it surely wasn't me! I've had the saw for less than 12 hours at this point, why would I put oil in and try to return?

So, BUYER BEWARE! They will happily take your money for a brand new item, give you a used item, and tell you you're SOL when you notice it and try to return it. Absolute worst experience I've ever had buying a tool.

Love coming here they always have everything I need!! Rich is an awesome employee and has a great mind helping me with the projects that I have! I can always count on him because he has a great mind! What an asset you have here with him!!!

Has some of the items you never see in big box stores. Loved just going up and down the aisles. Prices were ok also. Actually went in for keys copied. Great store and came out with items not intended to buy.

Cherry Creek Ace Hardware

Great place and attentive associates. Someone assists you right away!  The only complaint I have is the rose bushes you got this year are full of powdery mildew. Not a good product to have on the shelves.

James @ Cherry Creek ACE HARDWARE in Denver went out of his way to help me.  Always has a smile on his face and willing to help me on many visits to ACE.  Thank You James.  Msue,Denver

Excellent customer service! Needed some keys made and the associate Tenique made sure I was taken care of. She had 2 other associates verify and their attitudes were fantastic! I really recommend this place for their service and willingness to help

Every time I come in to Ace I hope that Joe is on his shift! Joe has helped me so much with all of my home improvement work having recently purchased a condo in the past year. Whenever I had issues that YouTube videos could not answer I would go to Ace on Holly prepared with pictures and information/measurements and Joe helped me solve pretty much everything I couldn’t handle on my own. Would highly recommend reaching out to Joe if you ever get the chance!

Amazing! Went in there with five 1 gallon cans of defective Cabot Australian Timber Oil. It did not look right and had just bought it a month ago. They did a "defective" exchange on all 5 gallons. Graham James at this Ace really saved my day and my fence! Thanks guys! See you soon.

Walmart Supercenter

The tire center guys are some of the best iv ever seen in a Walmart. They sold me a tire and when they went to install it the guy told me that he couldn’t do it with the equipment they have without possibility scratching my new rims up. And that’s rare when it comes to tire guys. I used to be one back in the day. So ya I was very thankful for his honesty cause most would have just tried there best and still messed it up or a lot wouldn’t even care at all to even try not to damage the rim. So ya if you want your car and rims in good hands I would recommend this Walmart. Also the tire manager guy was on point and very helpful too

There is a reason I shop at Walmart only when necessary and today's visit confirmed that. Most of my interactions with their staff feel like they're doing me a favor to take my money. Very few staff will lift a finger to help you and 2 associates I dealt with today didn't  speak English. I left my cart to go get a table and when I returned,  my cart with 2 chairs in it was gone. They won't  help you in bagging the items you buy and seem to be pushing you out the door. Please don't continue to let corporate America push you around, and accept pure mediocrity.

Frankie in the automotive center helped me with a difficult return and helped me to purchase the correct items. He was very patient during the process and assured me that it was not a problem.He is a great asset to the company!!

The Walmart policies are getting really bad.  Their Website says if you loose a Walmart gift card to contact customer service and they will cancel and reissue the gift card if you have the original receipt.  When this happened they said they would no longer cancel and reissue Walmart gift cards, I was just out the money. Also, when trying to return several items after Christmas they said I had to go to the specific Walmart where the purchases were made to do the returns.

Best Walmart around. Large store that is well stocked and clean with friendly helpful employees. It was difficult to use some old gift cards, but otherwise, a nice visit and worth the drive.

Ace Hardware of Firestone

If it were possible I would have put no star at all. Tried using a voucher for $150 off and I had to go back twice to get the price right and then went home and before even opening my product I did the math and saw that even still I was paying $50 more then I should have been. So beyond frustrated with the situation I decide to return everything and get my money back. Boy oh boy what an experience there too 😤 went in went to the register and they refunded me went to my car did the math with all the receipts to make sure I got everything back… for the second time nope I had to go in again and get the rest of the money that they didn’t refund. I’ve never had issues with Ace this is really sad. If you are looking for equipment don’t come here. I’m not saying don’t go to Ace I’m simply saying don’t come to this one. They are thief’s. And the workers seem friendly enough at first but once you come back trying to fix and issue you see their true colors. This was a very disappointing experience.

I don't know how much training is required or given to the employees here at the Ace hardware here in Firestone but every employee that I ask what isle a certain product is in they don't just say isle 7 or whatever, they will walk me right to the product and show me the differences available, Now thats training and super knowledgeable staff, as usual, thank you all again, your great !!

Always a fan of Ace Hardware. Typically this location has had any and everything I've needed since buying our home here in town and the staff are all super friendly and willing to lend a hand.

Needed metal screws they to me straight to them 5 minutes I was happy and out the door.

Always exceeds my expectations. Finding everything you need and helpful associates always nearby.

Thornton Ace Hardware

Purchase a new chainsaw and nobody in the store can help me with it not starting. They will not accept it under return. They won't even exchange it for one that does run. Store policy is for them to send it in & have their chainsaw technician, look at it another day. Keep in mind, I purchased the chainsaw took it home, filled it with fuel and oil and spent an hour trying to start it. I wouldn't suggest purchasing power tools from Ace Hardware. Even expensive ones because they don't do returns even if the product is faulty and doesn't work *brand new. I've had nothing but positive experiences with this place until this day and it's very disappointing.

*Update: The store manager corrected the issue and made things right. It was frustrating and unnecessary but in the end everything worked out. Better communication and verifying the chainsaw works as advertised *before purchasing is the right way to go. I will continue to be customer going forward.

Update: I was able to return the item. Associates were friendly and issue was resolved.
Be careful what you purchase here due to their "return" policy. Was not allowed to return unopened wood stain straight off their shelf, with receipt from the day before,  because they have "no way of knowing if it was used or not" Seems unfair to customers and is an individual policy of this location. I’ll drive farther to another hardware store unless I’m desperate from now on.

Give Ed a raise. I should have wrote this review months ago. I have got to the point of being on a first-name-basis with this man (even my 5 year old son!) and he has given me help with anything I have asked well beyond any other store of any kind in the past. Context: back in May I took on the task of growing a lawn from seed with what was previously a plot of dirt and weeds. I somewhat knew what I was doing going into it, but he provided insight every step of the way and I now have a full lawn that I get compliments from my neighbors on frequently. I have come to him with a list of questions every time I visit this store and not once have I left without every question answered thoroughly. The customer service I have received from him is unmatched. I'm not typically one to go out of my way to write reviews, but hopefully management will catch wind of this post and give him the credit he deserves.

I would get this place zero stars or at best a  half a star. I bought an assortment of sockets in a box that was busted up.
I asked Destiny is this returnable she said “ yes”, just keep the receipt.
I buy them and head home, I got a phone call saying we don’t need them. I turn around I take it back., I’m gone 10 minutes, 10 minutes max And Mackinzie, the assistant manager says these are very used sir!
I said they were used by somebody else before me because I didn’t even open the box. She calls Destiny back up to the counter and she says “ that’s the way the box was when he bought it  Mackinzie says”I don’t even know if I should return it. I said well “when I bought them, I was told they were returnable “ well the best I can do is give you store credit
No wonder this store has such a poor rating, do yourself a favor and go anywhere else but here take the extra couple minutes and go to Home Depot or Lowe’s. I would never have the service of those stores.

Beware of under-filled Blue Rhino propane tanks. They charge full price for them. And have no problem doing so.

Employees are extremely rude. They only ever have self checkout lines open even though it gets backed up 40 deep.
I called the store about a online delivery, ended up calling the pharmacy, online/delivery, electronic, fresh bakery, fresh deli , and the HR  department  multiple  times for over an hour . Never got ahold of a signal person.
I will make the time to drive further up to monument  store  before I go back here. 0 outta 10 would recommend  to anyone.

Great first visit for my family. Found a wide variety of items we needed and encountered friendly shoppers. Appreciated the late closing time at 11pm, as well as the quick checkout, which was crucial since we had a ride waiting. Would recommend.

Avery who works here is always kind and helpful to me when I come and in. He makes coming to this Walmart a very positive experience

We were looking for pencil sharpeners. Those were found. However, we looked for cutting sheets for chopping and slicing vegetables, etc. We found them at another Walmart, but here there were only regular thick cutting boards.

Door checkers here think they are cops- everyone is FORCED to use self check out bc they NEVER have Cashiers. Then you're subjected to a secondary 12+person wait and the RUDEST employees ever. They grabbed my cart and touched my children without asking... ready food items will almost always give you a stomach ache!

I don't know where to leave this but ? He sat here for over 5 minutes like this. Interesting place to take a break. I'd be afraid someone might run them over in the parking lot so far back and so late.

Came in today to buy party supplies...
Found everything!!!
Great place to go for nails,hair,banking,and to get repairs for your car for tires.Thank you,TLE for helping my dad.
Dad was able to get into his handicap space and getting on the sidewalks was easy.

Never have I ever!!! How about a SmartOnes weight loss meal that’s not in its sealed container. Just throw it in the box it will be fine! Not sure that’s the stores fault but it’s still the worst store in town.

Most of the time it's a decent place to shop, but the employees. The older woman with the colored hair (blue, pink/purple) in the makeup area is extremely rude, standing there talking to other employees and making actual customers wait for a box for the makeup. I went up to get a box and she said aggressively "ma'am... . " and stared at me for a good couple seconds, while other employees stood there, and then she said, "their off"; so that means the whole time I was finding the product I was buying, she was talking to the other employees that where off the clock, instead of ringing up their products, and by the time I got there, she finally started checking them out and she was taking her time. I needed a box for one item, and a customer shouldn't have to wait long for that, or be talked to in such a rood way. Disrespectful. They need to take classes on how to be decent human beings and decent employees. I understand work isn't fun, but they don't have to be so negative to customers, and make others unhappy like they are.

I got some clothes on the Clearance Rake. Was suppose to be 5 bucks. They were ring up 17 and 19. The cashier said that was the price. I said couldn't be it's the last ones. I'm sure that's why they are 5 bucks. So I ask to speak to a Manager... Same outcome. So Im like it says 5 bucks. I'm not saying she was annoyed...but she passed me on to the soft line manager. He came up and was like yeah Those are on clearance. So Don't be scared to make people do there job. They always treat you like your stealing til you not. I would have paid an extra 26 bucks for no reason. I spent an extra 15 mins in the store for me to be right in the first place. I gave 5 stars because
I LOVE ME SOME WALMART!!

The Home Depot

Great Home Depot location. Decided to go to this one since we need to buy a few things from here. Nice, clean, organized, and big. Staff there was friendly, other people that don’t work there also friendly, well stocked, clean, and most important, easy to get in and out (since it can be really crowded sometimes) ! Self checkout was easy to use, and so is also cashier checkout. There is also a bunch of entrances/exits at the front of the store like every other Home Depot so that’s a plus. So, all in all, great Home Depot. Wild recommend this location and will be back!

I don't know about you but for me I absolutely love going here on a Saturday or Sunday morning at about 9-10ish, ohh the joy... Anybody picking up on the sarcasm??
I'm sick, my car died, I have a toothache, I've got explosive diarrhea, please don't make me go noooooo!
Good luck everybody....

Always busy with a very poorly laid out parking lot that is congested. It is in the same parking lot as Whole Foods (sort of).

If you are coming for lumber you are much better going to a yard the specializes in it as the wood here is usually warped and of poor quality.

I recommend Austin Hardwoods of Denver.

For power tools Ryobi is my recommendation because of the universal battery. But make sure you check the bundles as sometimes it's cheaper to get a couple tools or a tool plus a battery than it is just the single tool. Also check the price on the website which is sometimes cheaper.

It's fine. All HD are the same. Big. Has everything. Okay priced. The problem is, it's too big. Had to find aisle 43. Imagine a store having 43 large aisles and you have crutches. It's just too much. I miss Ace Hardware.

It's Home Depot, what do you expect?   You want customer service,  go to ACE!   Inattentive staff,  unless you're Latino.   I've walked passed several employees on multiple occasions and have never been spoken to.   Yet the Latino customers around me are always being greeted or asked if they need help.   It was hard to get used to in the beginning but the more stores I visit it seems to be the norm.  As a handyman   I'm all over the Denver metro area.  In most of the stores from Castle Rock to Thornton I see the same results.
For the stores themselves, from cluttered aisles (whether it's bulky displays blocking half an aisle or contractor orders blocking the shelves) to the main front aisle being 2 individual 1 way paths.   The flow of the store is very restricted on busy days.   And forget trying to purchase a locked up tool in a timely fashion!
The last special order I placed I was told "oh yeah,  it's on aisle 34.  Down on the end.   It will have a sticker with your name on it."  Get to the aisle and finally find my item.   It's buried behind several other special order items.  2 employees standing close by (within 4ft) didn't even notice me struggling to move the other heavier items.   After a set of heavy, steel bifold doors fell and smashed my arm they asked if I needed help.  I said not now.... grabbed my door and left.   Customer service is nothing more than a word to these folks

Ace Hardware Circle

I came here this morning to pick up a few things, and I was greeted by an employee named Allen. This guy has no business telling me to take off my mask in the most rude way, I immediately decided not to ever come here again. This place is trashy, everything is super marked up on price, the employees are not knowledgeable about anything home improvement. Allen is a horrible employee and not be anywhere near customers. Unfortunately I have to give this place a star but it doesn't even deserve that, I will be going to Home Depot from now on. DO NOT SHOP HERE IT'S TRASH!!!!

Bob in hardware helped me find just what I needed.  Patient, kind, and efficient.  A great place to shop.  Good old-fashioned customer service.  Ace is the place with the helpful hardware man!  🙂

Well, I'm not usually one to leave reviews but I went to this location today as I was looking a particular type of stain that was listed on the minwax website. I went with my boyfriend who is Pilipino and I am Hispanic but white passing with lots of tattoos. We were greeted at the door by a woman who told me I had to leave my small backpack in the car or behind the counter because they have had a lot of theft lately. Fine, no big deal. I find the items I want and go to the paint counter to have the bases tinted and wait for 10mins with another woman who looks like she's been waiting a while she finds someone to help her and the lady who helped her took 15min just to make a paint sample. The woman who helped her proceeded to walk away even though I was still waiting at the counter, I waited another 15min and she never came back. I saw her sweeping by the front door instead. I was on my lunch break for work and got tired of waiting so my boyfriend and I returned the paint cans, went to the front desk and got my bag and left. As I was driving away I was flagged down by who I can only assume from these reviews is Keith the manager and he accused me of not paying for the paint. I explained to him that we put the paint back because we were waiting for a long time with no help yet he still questioned me and asked me to come back inside and he would "help us get the paint". He's lucky I even stopped the car when he waived me down, most people would have just drove away. Anyway, good luck running a business like that. I won't be back.

When you arrive at the store, you're greeted with signs saying that there have been too many recent thefts to allow backpacks in the store.  Now, every item on the shelves is security keyed and requires a staff person to unlock the item and walk it to the front of the store.  That adds staff costs, and their prices seem much more expensive recently.

They are free to run their store however they please, but I will shop at places that treat people as customers, not criminals.

The staff are very up in your face and you don't enjoy your experience bc they r profiling u the whole time and follow you bc they assume the worst of you and make u feel digested I will never ever ever I mean ever go in that establishment again I was looking for a torque wrench socket and unfortunately they d9n carry them. So if u want harassment come to this ace hardware for your session in self control

Ace Handyman Services Cherry Creek/Park Hill

Best ever !   Thank you for excellent detailed service hanging my exterior patio shades.  I’m very happy with the service and Oscars professionalism.  My tight space in this old house is much improved for shade !

Although the handyman was nice and professional he wasn’t able to accomplish the task set forth. We did need 2 people to remove the door and clean out the bottom and then replace. Instead I paid $190 for the guy to clean the track out which will continue to him up until the whole door is removed. Very disappointed in the outcome.

The Ace handyman was prompt (actually early), friendly, and he did a nice job.  I didn't mark "good value," only because I needed a small, ten minute, job done on the garage roof, so the visit was expensive for what I required.  Normally, I would complete the job easily, but I currently have a health issue that stops me from climbing a ladder onto the roof.  So, the expense of the visit gave me peace of mind and safety.  Thank you for the service.

The job was sloppy and looks like it was pasted together. Customer service was awesome. constant contact and follow through. Disappointed.

After 4 hours I still had to finish some of the work and newly almost cost me 2 additional hours. Not really happy with the work.  For $115 per hour plus a service charge for something simple.  $550 for two closet shelves and hanger bars plus materials is excessive and an expensive mistake I made my using ace handyman services.  This is the worst handyman experience I have had in 20 years.

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