Neighborhood Ace Hardware

Store is nice since reopening after the fire but miss the gift section.  This Ace used to be the place to get what you needed and unique gifts,  sadly it is no longer like that. Staff was friendly and helpful.

This place is awesome!   You absolutely have to come here. So much stuff I can't even begin to tell you!
Get here ASAP

Great store with great service! We proudly do as much shopping at Hood's as we can, they have a wonderful selection of just about anything! Their gift section is one of a kind with many items to choose from.  The help that we receive at this location is above all others, they go above and beyond to make sure their customers are happy! My husband and I were in last week looking for Christmas lights, they were unfortunately out of the ones we wanted at the time but Amy exceeded our expectations by ordering what we wanted and having them delivered right to the store in a timely manner. Amy even went out of her way to contact me to let me know what was going on with the shipping times, something she did not have to do.  We will continue to support this local gem and their wonderful owners!  I can't write this review without mentioning Debi- she is also such a wonderful help and has been there forever, always asks about the family. You will not find this at the big name stores! ❤️

This just what I am looking for in a local hardware store. A bit of everything you need to fix things around your house.

Just bought a battery operated lawn mower from this store. Amy was extremely helpful on the phone. The same day, Jim delivered the assembled mower to our home and went over every detail of it's operation. (Even though I'm sure we were out of their service area) Some of the best customer service I have experienced in a long, long time. And the mower works great, by the way.

Walmart Supercenter

Very disappointed. I ordered some wrapping paper for pick up on Xmas eve as well as a few other items to get the price up. Put in that they could use other back ups if out of stock due to it being xmas eve. Go to pick up the items and they said they did not choose a back up wrapping paper. They suggested "you can come into the store." The whole point of doing a pick up on xmas eve is to avoid the ppl and lines!!! Duh! So I canceled the entire order and have to wait 10 days for my refund. Never again will I step foot into a Walmart.  Horrible customer service!

If I could rate a zero I would, I waiting 15 min for some batteries. The worker was there and could open the lock for me to get them and buy them but instead she said she has to check me out and I would have to wait. Another worker helped me and I was able to check out myself. I didn’t understand why she had to specifically check me out. It was weird. I understand people steal but she was just taking it out on me and was so rude to me. Even though I was patient with her. Then she  laughed at me as I left the store because I tripped. I was really happy coming into this store but left in a bad way. Can’t believe these people treat the customers this way. I was nothing but nice to them too. It’s a shame but I will never come back to this Walmart. They have the worst piss poor attitude.

We enjoy the bakery goods and shopping for small appliances.They offer extended warranty. They don't have enough electric shopping carts on hand for the handicapped at Wyoming location.

Zero stars, if I had the ability to edit post. This past Saturday was a routine stop at this store location to actually shop in-person. I usu. go in super-early to avoid crowds but went in anyway. I was ready to checkout but made a u turn to get one last item. I left shopping cart about 3 aisles down and came back less than 2 minutes to a missing cart. I told the workers I could find, 1 tried to help, but customer service said they can’t do anything. I retraced steps looking all over the store, at customers, and those at the checkout; nothing. I’m certain there’s security cameras that recorded but I did not get anywhere. If this was to discriminate and add on experience to the kinds of micro-aggressions settlers have a knack for, it’s self-defeating since it lost a customer. Be warned if you’re a POC.

The first part of this is not Walmart's fault. Its the city's for not protecting or providing help with the crime. Everything is locked up behind cages. The Walmart problem is it took an employee over 45 to come and open it. Every employee that walked by didn't care when I asked for help. Felt like I was getting the cold shoulder. The attitude was like it's not my job so I don't care. What happen to customer service. I find that the most disturbing working and have worked in the customer service field for over 20 years. It's very sad how employees don't care in this day and age. Then complain they don't make enough money

Yet another brilliant employee at Walmart delivered their version of fresh basil today.  Your Employees are worthless. They just pick the most random, incorrect, dead things to deliver to people! Not that the managers pay any attention to what their worthless employees are doing besides talking on their phones. Feel free to comment I'll give you the receipt for this order. Also when I tried to comment on my order on the Walmart website I got this message...

Adding to this review.... this is their version of "boneless,  skinless,  chicken thighs". Yet another disappointment a month after my first review.  I have been buying from other Walmarts and decided to give them a try again... this is what I got,  who ever packaged these rolled them up to look like normal thighs,  then I took them out and this is what they looked liked out of the package, they unrolled flat just like that. There was a ton of skin, fat and bone.  Couldn't even salvage enough meat to feed 5 people and had to go to smith's just to get some quality chicken. Not that Walmart cares, no matter what you do,  who you complain to nothing ever changes.

I ordered one item. Curbside was my only option otherwise I would have gone in to get it. I've been waiting 45 min, still waiting as a matter of fact. For them to bring out 1 item.

It's very well organized, the food aisle is a bit confusing lol have a much bigger and slightly better variety of things. Of course they removed the self checkout. I think it would've been nice if they kept a few self checkouts because those lines are crazy.

Standard WalMart experience. If they want five stars, easy! Train your associates to engage with shoppers with a smile. I walk by several blue vested people and I am invisible. Target offers a better customer service experience, but even they are slipping as of late. WalMart! Find Sam's playbook, dust it off, read a few pages, and you will create a shopping experience that will make your shoppers happy and reduce shoplifting and theft while adding zero cost! It's simple, and yet impossible for you to understand, so it seems.

Went to this Walmart about 9pm last night with my son and his dad to buy jumper cables. Two fully armed security guards at the entrance completely stared us down like we were potential criminals. of course the jumper cables were locked up in the auto part section back of store with everything in that row so we pushed the service button repeatedly above the locked case. For over 20 minutes (no joke) we waited and no one came so we wandered the  store in search of a single employee at one of the busiest shopping times.
Found only one employee very far away. When he followed us back and finally opened the case he would not let us even see or hold the cables/box. He walked all the way to the front of store with them (without us) and passed them off to another employee to hold before we could even get up there. When we got up to the front of store we had to find where and  which employee had them. She still would not give them to us to hold or see even though we were now in the check out area next to her and with other employees and cameras. She went over and SHE scanned it and rang it up  for us! My son's dad was about to then pay and then i finally got a chance to see the cables/box. The box was completely stained all over with some kind of dried liquid all the way through the box. Not something you want on metal parts. The box was totally ripped open on the bottom as well. There was no way it wasnt obvious for the employees to see that but because we were not allowed at any time to see what we were buying the only thing that saved us was that their card machine didnt work either when my son's dad tried to pay for them.
So we waisted over an hour there for nothing and ended up at auto zone who was happy to do business with us and for cheaper price. I absolutely detest this walmart and avoid it whenever possible even though its the closest one to us. its like a damn ghetto place where they treat customers like garbage.

Mobile Screen and Glass

Went in looking for sliding glass door replacement rollers. They didn't have the replacement rollers I needed but they did identify the type and part number I needed. If I had gone somewhere else, I don't think they would have taken the time to help me identify it and help me find a source to purchase. I thought they went above and beyond in helping me find what I needed.  I would recommend this place for window and door hardware and glass needs.

Great people! Friendly and terrifically helpful. I needed to replace a couple of rollers on the bottom of my patio slider screen and the fine folks at Mobile Screen & Glass were fantastic, particularly Amanda and Super Dave. And the company has been in business since the mid-70's so they're doing something right. HIGHLY RECOMMENDED!

This is one of the most professional places we have work with in Albuquerque Vincent and Carlos replace one of our windows and they are friendly, efficient professional and so nice. They have a good price on their windows. They are everything you would want if you need a window replaced thank you so much and a big thanks to Mike in the office as well and the other gentlemen. 100 stars for you

Vincent was amazing and very professional and attention to detail. Had 10 windows replaced because of fog. If you want your Windows replaced give them a call and ask for Vincent to install. Very clean and professional to work with.

These people have always been friendly and helpful, all the years I have done business with them. Recently they made me some screens. When I got home, which is a hundred miles away, I found they were 3 inches short. when I took them back in, a month later and told them about the  mismeasurement, they wherever apologetic and immediately got on the job and had me new ones within an hour. We can all make a mistake , the[y did their best to fix it, without question and I appreciate them so much.

Frequent shopper at this location and it is by far the most clean and organized store! The customer service is impeccable they are always asking if I need assistance and I’ve never not found something I was looking for! I think the store manager is very on hands he’s on the floor always conversing with customers and I think he’s a great guy! If you need a clean and kind store to do your shopping, this location is the one to shop at ! Love this store !

The store was so busy, but it was so impressive the management was stepping up and taking care of the rush.  Way to go.  But at the same time, this is to say why can't others learn to work and do a job so management can get their responsibilities done.

UPDATE 8/16/23: I decided to give Walmart another chance and had groceries delivered today. Everything was neatly bagged and the selections were really good. My driver was excellent too. One thing tho…altho Walmart insisted recently over the phone they were still using InstaCart but that isn’t true for Albuquerque, they now use Spark. Good choice!

ORIGINAL POST 8/7/23: I quit using Walmart’s grocery delivery service 2 years ago because the shopper (not delivery driver) didn’t put my groceries in plastic bags, they were strewn all over the delivery car’s trunk (see pic). This order cost $223.00. I was very upset because who knew what had been in that trunk? Also meat products could have leaked onto their lining! This was the shopper’s fault and not with the driver, who ONLY delivered my groceries.

After discussing this with a Walmart spokesperson they weren’t shocked that this happened and would NOT confirm this was against company policy and would NOT guarantee it wouldn’t happen again. This is a very poor representation of how their company respects your groceries and values your safekeeping.

There were 5 ladies standing,  when I arrived  at self check out. One, had to check a price because an item rang up wrong. She took her time coming back. She re joined the group and left us standing there. Shelly, asked if we needed help. She saw me questioning. She is  what Awesome Customer Service is!! Thanks to Shelly, doing a Great Job!!! Better workers are needed,  please train your other workers on respect and friendliness!!

This is a typical Walmart.  Has every single item you can want or need. The store is always busy and still seems quick for the shopper. I like the "one stop shop" aspects of a Walmart. Produce is good too. I do t have reservations about getting f fresh items here if I need them. You can even get a key made or have an oil change while you shop. Very convenient.  If you read this please  click "like"... it helps my feelings.  Thanks 😊

It's still a one star place to shop. After months ago, security tried to accuse me of stealing. After showing my receipt to the manager and file a complaint. The security was allowed to retaliate. I followed out the store and belittled all the way out out. I called the ethics line for walmart, and all though I've never seen the manager since the security guard. From Metro lose prevention still gives me dirty looks.

Can't give a good review by that each time I go in I'm having to check myself out. It's difficult when you are in an age range where aches and pains are getting next to you. But on a good note all the floor employees are very nice and courteous and helpful when you need assistance in finding merchandise. That's a plus. Hopefully the owners of Walmart realize that full-time cashier's are needed and necessary and the general public needs jobs.

Really impressed on the cleanliness of this Walmart. Had everything we needed and we saved quite a bit of money. I did notice some items are really highly priced such as red baron frozen pizza is $9.99+ yikes. Drive down to the Hayden mercantile grab a freshly made ready to bake for $14+

Everything is locked up. Always out of stock of many items. There are two other Walmart’s that are close to the unser location that are a lot better. Always stocked not as many items locked up. Shaving creme seriously!  Why lock this up.

The self checkout never works properly. The clerk told me "there's a cashier if you don't like it" , the line for the 1 cashier was ridiculous .one cashier isn't enough. Since you have to stand over people, you should get rid of the self checkouts

***Packaging HEAT-SEAL…
HAPPY TO REPORT….  September 2023
GREATLY IMPROVED - Heat sealed EDGES ARE 1/4” NOW.  Compare old and NEW in photos.
January 2023 - NOT WORKING STILL.   Juices in the bag and on the seat now.  Old problems, no solutions coming forth.

I bought a TV and required the curb side pick up. As soon as I call two fellas named Jace and Malcolm came out right away. Malcolm help me strap the TV in the bed of truck and was very helpful. Thank you guys

We stopped under a time restraint because we were on a tour bus. We quickly assembled our items and had one hour for lunch. When we went to register 2 the young man instructioned us to go to the next register, which was not fast due to large grocery items, I then ate my lunch outside trying to hurry back to the bus. That guy was not a team player.

I was at the eye doctor there and had the best experience with the eye doctor ever in my life. I have been to most the eye doctors in sheridan and Joseph was so personal it was cool

Lines are a little long but move quickly. The store is organized, and everything is labeled. It's not a bad place to do your everyday shopping.

There was a lady employee in the auto care center I didn’t ask her name but she had 2 braids brown hair, it was today 12/22/2023 at about 3:30pm & she was such a sweetheart. She went out of her way to help me & I really do appreciate it. Also she walked right up to me because I was going in circles trying to figure it out & she approached me with a beautiful smile & she has AMAZING customer service skills! Meanwhile other employees ignored me

This is a big walmart..nice to do our grocery bcoz they have more produce that we can choose. All meat is available here.

Had a appointment for the Auto Center for 4:00pm to have 4 new tires installed. I showed up at 3:30pm. By the time I was done being checked in it was 3:50pm The gentleman that checked me in said give us an 1 hour to an 1 hour and 15 minutes I sat in the waiting room and at 4:01pm I received a text saying that they started service on my vehicle. I did not receive my vehicle back until 6:30pm 2 and a half hours later. No explanation on why it took so long and no apologies. The gentleman I saw working on my vehicle would work on it for about 10 minutes and then walk away and I wouldn't see him again for another 10 to 15 minutes at times. When I did see him again on one occasion i saw him throwing stuff at fellow employees he also would walk inside and talk to the lady at the register pretty much about nothing. I didn't see him work on any other vehicle other than mine. I know some places are short staffed and busy but he wasn't busy and they weren't short-staffed at least on that day. I will never go back.

I dislike Walmart because it appears they have forgotten who made them. The customer and happy employees. I emphasize,  "happy", there are some helpful happy people, but not many. The ability to talk to store manager, nor file a complaint with the Better Business Bureau is not possible.  Your disabled parking is not adequate, you don't have enough clerks in the aisles to help the customer. Your placement of goods are moved too often. Your security does nothing to protect your customer.

Best not to go in, but if you have to be very vigilant and aware of your surroundings. They need way more security, like they need their own police force in and outside of the place.

Forget leaving your valuables in the car, just don't bring a car period. There are people scouting the place nonstop.

A little crowded, nice little place, don't get me wrong, spots are small. But it's clean, the people are nice. They were nice enough to let me work on my trailer.

We stayed overnight for two nights in the parking lot. Very noisy of course but it’s free. The store is staffed well. Very busy but we checked out quickly.

Driving through & needed a few things. It's probably one of the cleanest Wal-Marts I've been in. People were very nice.  They actually had checkers who wanted to check you out, unlike Lubbock, who just stands there & watches you check yourself out

Oddly better than any Walmart I ever been inside of... The associates are SOOOOOO FRIENDLY and I really didn't have to look for anything... If someone saw me looking lost they offered assistance... Definitely going back 💯

Very clean store. Well stocked. Staff was extremely helpful and friendly when we couldn't locate something.

Ace Hardware

The staff here is amazing- so knowledgeable and helpful. I can always find what I need and the pricing is very competitive. Kudos to the owner and his staff!

Brenden is one of the employees that always goes above and beyond to make sure the customer is always being care so they leave with a smile on their face. That’s what creates customer retention. And Emily and Ross will always make you leave with a smile on your face and come back every time.

Good store with sweet and honest employees. It can be a bit slower to get out of the door here, but it's always worth the visit. Their prices also honestly tend to beat the home depot when it comes to my hardware visits, so you can't catch me complaining!

I went in for some hardware for my kids rc car. I got help immediately upon walking in the door so I didn't have to search. Never got that kind of service at a big box store...happy to give ace more $ than I'd have spent on Amazon for something like this. They had what I needed.

The ACE by me never had what I'm looking for. At this location (Sugar Grove) I've never had issues and the workers there are so very helpful and polite.  Worth the distance

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