The Home Depot Humilpan

One of the best Home Depot's in Queretaro.   Clean, well organized, plenty of helpful staff and self checkout option.   Its a bit farther to drive, but worth it as you can get in, find your stuff and get out quickly.  Finding "in-stock" items in some of the other Home Depots around town is hit and miss.

If you use de self pay cashier is very easy to purchase quickly and left.

Decent home depot although they do not have as much inventory as the other one in this city.

Not recommend at all !! Place too crowded, not enough store staff to help you out and an expensive store

Ace Hardware of Watertown

I feel like a practically live here!  Very grateful to not have to deal with Home Depot which used to be such a great place. Almost all of the staff here is terrific, almost

It has a great selection and the employees there are very customer service oriented

The staff at this location have such great attitudes. The team makes you feel welcomed the moment you walk in.. I had a very positive experience with Steven in the paint department and the young ladies working up front. They happily accommodated my requests and really did everything they could to help, which I appreciate as a customer. Keep up the great work!!

I really hate to write this review.  First of all the employees are the nicest people. They were polite and helped me loade my purchase.  I just purchased a lawnmower for almost $500.  I get home and the lawnmower is a piece of junk.  It wont cut , it bogs down and stalls in the greenest of grass. Decide I would bring it back as I cannot use it nor afford to lose almost $500  and guess what I look at my receipt and it says says all sales final.  You have got to be kidding, a $500 item that does not work and I cannot return to the store.  If I bought this at Home Depot I could have brought it back. And lets be honest here I don't like home depot.  I much prefer to give to the local stores. Sorry Ace but I would not recomment this store.

I have met with the owner and I now understand their no return policy and accept it, but the mower does not stand up to its advertisments in it videos.  While others are mowing their lawn I cannot.  If there is a little bit of moisture in the grass it will not mulch.  It just clogs up.  You have to wait  until the grass is almost bone dry and then it cuts it erratically.  I should have read the reviews before purchasing as they all have the same complaint as me.  I purchased this mower and now own it.
Should ace accept the return?  I don't believe so.  I looked at the mower went on there sight looked at their pictures and video and made my choice.  They advertise this mower as something it is not.  They show discharge chutes for this mower but it does not come with one.  I must give this mower a one star rating if I could give it a zero I would.  I have already contacted Toro with a bad report and complaint and very much doubt whether I will hear from them as this is just another pice of machinery made in China.
Now as far as the Ace store in Watertown I have nothing but good things to say about this store and will continue to shop there.  Great people, great products and great service.

Great customer service. A younger guy helped me pick out lightbulbs and even plugged some in so I can choose the correct color. I didn’t ask him to, he just did it and was a huge help. The cashier was also super sweet. I wish I got their names to post in the review.

Ace Hardware by Chatfield

Stopped by ace hardware in Oxford looking to buy a power tool. The stihl rep Joe was very helpful. He took the time to explain everything including taking the tool outside and starting it for me, helped me load it in my car.Thank you Joe.

I went and got keys made and the man that helped me was super nice. He came out to my vehicle and helped me figure out why the key wasn't turning not once, but twice! If you need a hardware store, this one has helpful & kind employees and looked to be very well stocked!

I only shop local small businesses. The reason is by doing so I am supporting local folks who employ other local folks. Typically the environment is caring and compassionate. Which is exactly what you get shopping at Haynes Ace Hardware in Oxford.
I needed Cabot paint to repaint my barn. I had old obsolete color numbers and no name. I spoke to Danielle by telephone, she assured me by shopping in we'd get the matches and we did.  She even stayed a few minutes after closing to accommodate me. Such a pleasant young woman.
While we were doing the paint she was training a young lady. The kind, reassuring and caring way Danielle spoke to this young lady was also such a beautiful thing to witness. If you need anything hardware related go to Haynes Ace Hardware in Oxford.

Tried multiple times to call the store to determine if an item I wanted as in stock.  I was put on hold each time for long periods and disconnected repeatedly with no response.

It is a great place to shop where the shelves are well stocked, organized, friendly assistance when needed and to support local business. This store is my first go to for a variety of items, having several awesome women on staff is also wonderful and makes it a pleasure and during these trying times I feel the safety for their employees and customers are their number one priority and the handling of the situation is outstanding. Thank you for being a good neighbor in the community.

Walmart

Definitely more organized compared to before. Clean but staff need to smile more! Good to see a police car outside to deter people from stealing from store. Always check Walmart app to see if they have what you’re looking for. If they do, it will show you where the item is located. This will save you time looking for the item.

People at the photo place have no idea what’s going on. Asked for help adjusting the size of a photo. None of them had been trained how to do it. I needed passport photos printed and when they printed despite me selecting “wallet” the printed 4x6. When I asked them to reprint it they had no idea what was going on and said to just cut the photos. Couldn’t comprehend at all that that would mean my passport photo would literally only be of just my eyeball… people next to us in line would laughing at how stupid the entire situation was. Ended up not receiving what I asked for. Also look at this hairbrush that was on the shelf…

The flow of this particular Walmart both in finding parking, accessing the entrance, and the inside store just doesn't work for me. It's extremely crowded. The guest services is at the immediate door area after the salon and the carts are after that.

I actually had to ask one of the rare staff how to find something which was on an aisle that was in the corner of the building I would never have found it.

I avoid going here because I was approached by a male refugee who I reported was asking people for money to get on the bus inside the women's Department. It was particularly upsetting that he approached a deaf person who didn't really understand what he was trying to ask. Not having enough staff to even easily handle that situation was upsetting. I did report it to the next staff member that I saw. It felt very unsafe.

It was particularly difficult one day when it was raining and the carts which are located quite a ways into the store was sloppy messy was being knocked up but you can access the carts unless the offer gave you one.

I think they need to redo on this one location. They do such a great job on other properties they should redesign the flow the floor plan of this one to open up easy accessibility.

We visited the store yesterday, just want to share my feedback . Store assistant manager Mike and customer representative Neitok were extremely professional to deal our matters , they demonstrated an excellent and above beyond customer experience, we really hope both of them could receive the recognitions they deserved as they truly presented themselves as Walmart Genuine Ambassadors!

Worst store ever. Complete ableist lazy "employees" up front gossiping while 3 of my items wouldn't ring up. They told ME I could go find others(IN LAWN AND GARDEN at other end of the store) if I wanted. I asked if they could look them up in the system, they said no and promptly took the product from me, taking money from your company because they're lazy. I told them I was disabled and exhausted and didn't think I could make it and they just took my Christmas tree Garland and started at me. This happened with two more items. Your front end " manager" apologized for them and still didn't offer to help me complete my purchase. She said she'd talk to them. I said "then I guess I can't complete my purchase" and she replied with  a reiteration that she'd speak with them. So no help. At all. Which has inspired me to get a Costco membership. Thank you.

The Home Depot Querétaro Corregidora

The personnel just don't know how to help peaple. Very slowww response and there attitude just don't help. Not very knowledgeable with there equipment like there scanner to even check for products. Looks like there is a big lack of training. What happen home depot? I got there because is right of the freeway. But honestly the store manager should be a shame how the store is running. L there is no leadership whats so ever.

Everything is fine with this store except the exit from the parking lot. You have to pull out into a bicycle lane and you can't see if anyone is coming. Very poorly planned and a accident waiting to happen.

We bought paint for an orphanage and they were gracious enough to give us a discount.Gracias!

Great service. Even had cashier that speaks English !!!

One of the newest locations on the city and I would say the best distribution inside the store.

The Home Depot Express

It was clean and very nicely quiet.Workers were super friendly and ready to help. I didn't have to hunt down an employee like I normally would have to in Texas Home Depots.Great Job Mexico! I definitely loved this store more in Mexico then in the U.S.A.

Good place, I liked the sun powered spot lights a nice decor, for the patio or the country side(Rancho). I noticed some sharp edges, was careful not to cut my finger that day. CHECK IT OUT the edge of the Metro. Maybe clear tape it or seal it with silicone.

I like tools, therefore I like this place. It's small but has the essentials and some more. It also is a good place for bulk buys for construction.

Was alright no one ever wants to help if you have a question. So I've preferred the one in Irapuato.

Small compared to other near by city's... Lots of items have to be ordered..

ace hardware

Their Hardware section is one of the best I've ever seen in all the years buying hardware for numerous projects. I can tell you there was a lot of money invested into this section and it shows. Never leave without having what I needed, ever.

Helpful staff. Reasonable prices. Often have specialty items the big chain stores don't carry. Hometown feel. Prefer to give them my business

Very nice people, they go all the way to help you.

2/23  Ace is the place. Best hardware stores in the US and this one has all your looking for. Big box stores have nothing on ACE. The hardware selection is so enormous and anything you need is probably here. Great selection of RV stuff. This store also has a lumber yard out back.

A big fat waste of time.

Bought land in the area to homestead and needed some 1 1/4 pipe ordered.

"Go ask someone in the back"
The lady at the front told me.

So I go back to the "commercial orders" room in the back and say "hello I need to order 1 1/4 pipe"
The guy looked at my quietly and just shook his head no.

So I walk back up to the front lady and I say "interesting you guys are a hardware store but can't order pipe"

"Well you can always go somewhere else"
She said.

And I did.  I just ordered 300 dollars in pipe from their competition.

More than a dozen hardware and feed stores in the area there is absolutely no need for me to ever go there again.

It's a waste of time.

Tools Plus

Going to miss Eric and his team I remember going to the store when I was a young kid with my step dad to look at tools and every year I had a great Santa list from everything I wanted from there lol. Sad that he is closing his doors for good in a week he had the best prices around and now that everything g is 30-50% off o boy I have a really big Santa list this year at age 40 !

I have made more than a few purchases from Tools Plus online and safe, quick delivery of a perfect tool whether new or reconditioned has always been a highly satisfactory experience. Thank you Tools Plus and your people that make that happen.

I initially had several satisfactory transactions with Tools Plus.  Not so with my latest.  I know the supply chain can be an issue but my dissatisfaction is also one of communication.  I made a major purchase in mid-April 2022 knowing that there would be several months until my item would be available.  On August 30th I contacted Tools Plus and was told "Your order is due to ship out within a week".  I contacted Tools Plus again on October 17th and November 14 to determine any progress.  To this day (January 11) their silence has been deafening.

These guys are a great place to buy tools online. I purchased a Foredom handpiece and had it delivered from East Coast to the Southwest in a few days. I never write reviews, but these guys deserve it.

BEWARE OF TOOLS PLUS
They lost my nail gun due to FedEx delivering to the wrong address. They refuse to replace or refund. I’m now out $430 due to their negligence with no recourse since the tool WAS delivered.
TO THE WRONG ADDRESS.
Now FedEx has refunded THEM. TWICE.
So they have been paid 3 TIMES FOR  THE TOOL I STILL DONT HAVE. Complete crooks

The Home Depot Celaya

Clean, well stocked Home Depot. We went for citronella candles and batteries and were directed right away to where they were. Nice display of Halloween and Day of the Dead decorations. Pay for parking, but free if you buy something. Validate card with cashier.

They have great service. When I went last night it was packed and full of people. It's usually not crowded but for some reason it was.

I would say that it's one of the best customer service Homedepot has. They treat you well and help you to the best as they can. The only thing I could say is that it's hard at times to obtain someone to help you. They always play as they are busy to help or they take their time to help you out even if you press the "Help" button. They come turn it off and they just tell you that someone will come in a minute and they take a while. I would say that one time it took almost 30 minutes for someone to come and help me do a work order some doors.

But once they someone arrived, they have a great service.

Bad service. We ordered furniture and they were scheduled for delivery a week after. That day came and went, no delivery, no message from them. We tried to call but nobody answers. Finally, we managed to get hold of someone that told us the delivery date was postponed a week. That day came and went, still no message from them or calls or anything. And still almost impossible to get hold of someone that can tell us anything. I will never order from Home Depot Celaya again!

Personnel, clean and reorder the products during the day when customer are shopping. It can be dangerous to the customer. Normally, this actions are executed when customers are not around.

It's A Home Depot, staff are very helpful, if you find one available, that is!

Walmart Supercenter

Several workers are dishonest and rude. I went to make a return and they tried to get away with only refunding 2 of my items when I gave them three. I have caught them doing this twice in the last month so it is on purpose. Looks like these people are stealing from the customers.  Also when using self checkout I was double charged.  The system only peeped one but charged twice. You really can't trust this store. If you complain they will act like your doing something wrong.

I recently had the pleasure of visiting Walmart, and I must say, it was an outstanding experience. From the moment I stepped through the doors, I was impressed by the level of cleanliness and the warm atmosphere created by the friendly staff.

First and foremost, the cleanliness of the store was remarkable. Every aisle I walked through was impeccably organized, with neatly arranged shelves and fully stocked products. The floors were spotless, and I could tell that great care was taken to maintain a hygienic environment. It was evident that Walmart places a strong emphasis on cleanliness, ensuring a comfortable and enjoyable shopping experience for its customers.

Furthermore, the staff at this particular Walmart location were exceptional. From the moment I entered, I was greeted with warm smiles and helpful assistance. The employees were not only knowledgeable about the store layout and product availability but were also genuinely friendly and eager to assist customers. Whether I had a question about a specific item or needed guidance in finding a particular department, the staff went above and beyond to ensure I had a positive experience.

The level of friendliness extended beyond the customer service desk. Even fellow shoppers seemed to embody a sense of camaraderie and politeness. It was refreshing to witness people holding doors for one another, engaging in friendly conversations, and creating an overall welcoming atmosphere. This positive energy added an extra layer of enjoyment to my shopping trip.

I was also impressed by the variety and quality of products available at this Walmart location. The store boasted an extensive selection, catering to a range of needs and preferences. From fresh produce to household essentials, electronics, and clothing, I found everything I was looking for and more. The aisles were well-organized, making it easy to navigate and find what I needed quickly.

In addition to the outstanding cleanliness, friendly staff, and diverse product range, Walmart also offered convenient services. The checkout process was efficient, with ample registers open to minimize wait times. The store also had an easily accessible pharmacy and a well-stocked grocery section, making it a one-stop shop for all my needs.

Overall, my visit to Walmart was nothing short of exceptional. The store's commitment to cleanliness, the friendly and helpful staff, the wide selection of products, and the overall positive atmosphere made it a truly remarkable shopping experience. I wholeheartedly recommend this particular Walmart location to anyone in search of a clean, friendly, and enjoyable shopping environment.

It's bad enough that the prices have become so high that people can barely afford groceries, but now you have to bring your own bags or buy theirs. So now, you check yourself out, bag your own groceries in your own bags, and have your receipt scrutinized at the exit. All of these things without any assistance from the staff. You would think that with the money they're saving on employees, they could pass that on to the customers with some grocery discounts.

I didn't explore the entire store, but my first biggest con is that there is no fresh deli or bakery.

That being said, I made numerous trips here within two weeks as I was staying at the hotel behind and it was incredibly convenient. I was hassled twice by two men on separate occasions offering my baby and I a ride in the parking lot whilst walking, even after I'd said no, but that is at no fault to the store. Just would like it to be known if it is a constant thing, I was just visiting the area however.

Back to the store, I found it mostly neat and comfortable every visit. Everyone I spoke to was very kind and I suspect the employees work hard because there were one or two individuals I'd see late night and then the next day late morning working [again]. Mostly the items I needed were easy to find, I like their kids section and that they have a better selection of boys clothing and not just an overabundance of young girls stuff to pick through. They had an easy to browse Clearance rack I enjoyed perusing. I didn't realize this county is 10,000 more populous than where I'm from, but I thought for this Walmart being rather small they had an excellent selection of everything I needed (other than no deli/bakery).

I found it troublesome that the chips aisle is in the very back of the store past kitchenware and whatever else is back there, and not with like snack items. I had paced every aisle three times before finally asking for help.

Overall, I found their prices to be low and especially their infants items I needed, very noteworthy for parents just getting by. Also they had a poster display I haven't seen in a decade, the kind in plastic sheets you flip through.

Lastly, I'd like to commend one gal working the self checkouts who easily figured out pricing an item I'd had that the tag had came off, but it was the last one and I really wanted it and usually my experience the cashier will take the item to be retagged and stocked, so I deeply appreciate that of her. $-$$

Sept'22

Walmart Newport Oregon has greatly improved the management team and the reflection is seen when interacting with staff throughout the store with engaging, attentive and knowledgeable team members. As I shopped I also heard staff laughing and enjoying customers.  Attitudes are everything and this Walmart has won myself and others back to shop locally. There are more products available in all departments which was noticeable over the last 6 months. Great Job Walmart and that means Great Job to the Workers!

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