Ace Hardware of Watertown

I feel like a practically live here! Very grateful to not have to deal with Home Depot which used to be such a great place. Almost all of the staff here is terrific, almost

It has a great selection and the employees there are very customer service oriented

The staff at this location have such great attitudes. The team makes you feel welcomed the moment you walk in.. I had a very positive experience with Steven in the paint department and the young ladies working up front. They happily accommodated my requests and really did everything they could to help, which I appreciate as a customer. Keep up the great work!!

I really hate to write this review. First of all the employees are the nicest people. They were polite and helped me loade my purchase. I just purchased a lawnmower for almost $500. I get home and the lawnmower is a piece of junk. It wont cut , it bogs down and stalls in the greenest of grass. Decide I would bring it back as I cannot use it nor afford to lose almost $500 and guess what I look at my receipt and it says says all sales final. You have got to be kidding, a $500 item that does not work and I cannot return to the store. If I bought this at Home Depot I could have brought it back. And lets be honest here I don't like home depot. I much prefer to give to the local stores. Sorry Ace but I would not recomment this store. I have met with the owner and I now understand their no return policy and accept it, but the mower does not stand up to its advertisments in it videos. While others are mowing their lawn I cannot. If there is a little bit of moisture in the grass it will not mulch. It just clogs up. You have to wait until the grass is almost bone dry and then it cuts it erratically. I should have read the reviews before purchasing as they all have the same complaint as me. I purchased this mower and now own it. Should ace accept the return? I don't believe so. I looked at the mower went on there sight looked at their pictures and video and made my choice. They advertise this mower as something it is not. They show discharge chutes for this mower but it does not come with one. I must give this mower a one star rating if I could give it a zero I would. I have already contacted Toro with a bad report and complaint and very much doubt whether I will hear from them as this is just another pice of machinery made in China. Now as far as the Ace store in Watertown I have nothing but good things to say about this store and will continue to shop there. Great people, great products and great service.

Great customer service. A younger guy helped me pick out lightbulbs and even plugged some in so I can choose the correct color. I didn’t ask him to, he just did it and was a huge help. The cashier was also super sweet. I wish I got their names to post in the review.