McDonald's

So let me first say that the customer service here varies wildly with time of day: the breakfast crew do a mostly acceptable job, the lunch and dinner crew phone it in as hard as ppssible. They raise the bar in how bad it can get.

Let's talk about my experiences at this location, although there's not a good location I've found anywhere in Colorado Springs. How about the photos I've attached? Notice the cheese isn't melted? That's because the patty was cold. “Fresh” quarter pounder patty was cold, and tge entire sandwich was served cold.

But hey, I actually have McDonald's crew member experience and know that there's a step before setting the product in the hot holding area where the sandwich is microwaved to final temperature. Missed a step, I guess. Also, with a temperature of maybe 50°f the patty was in the danger zone so the food can't possibly be getting held at a safe temperature.

So here's something fun I noticed once as I stood at at the counter waiting about five minutes to buy a drink (I just wanted a drink, only had cash) before someone asked if I had an online order: the person not correctly wearing a uniform, with more than one set of gloves (obvious because of the blue visible along with the clear ones), lazily setting a poorly wrapped McChicken into the hot holding area. Mind you, the reason it was poorly wrapped is because this person couldn't be bothered to set down the iced coffee which would get a casual sip while this person was preparing the food.

I could go on, but there's a limit to how long these reviews are allowed to be.

We placed a very large order for a team of children and were missing two combo meals out of the order. My husband called and let them know the night it happened. He told them I would be in to pick up what was missing in a few days. Called today 6 times before I showed up, and no one answered. (and no, they weren't busy, 5 workers were just standing around the register when I got there) Finally just drove to their store to get the missing orders. The lady manager (I think she was a manager) was rude and acted like I was maybe lying and seemed bothered. Received the orders and the fries were cold and stale, and I know it was done on purpose.  Finally learned a lesson to just never go back to that location. There are ALWAYS problems and food missing.

Mainly I just wanted to add more pictures of the playground, as you can see it's been replaced. I went to this McDonald's because I saw some really cool photos of the playplace on Google maps, but this is the current playground (as of January 2023)

I gave this McDonald's 3 stars because the customer service was horrible and the lobby was dirty. Oh yeah, and they got my order wrong too.

Don't even bother coming here it's trash. The doors are all locked at 5 pm and there's kids in the playroom. I've been waiting in the drive thru for like 30 minutes now and they're only using one window instead of two. There's so many people behind me. It's been 50 minutes now.  👎

I just visited this lovely McDonald’s and when ordering from the drive thru, I was distraught by the rude customer service I encountered. The young Latina female with long black hair was exceptionally rude , no greeting or nothing! Just a “ when you’re ready “ and then when I got to the window, the woman with the curly blue hair and cheap eyelashes was also very rude. However the visit was saved by the manager, she was extremely polite and pleasant!

Falafel King

I really enjoyed this spot! It will definitely be my go to for quick Mediterranean food. I had the shawarma plate and my husband had the gyro meat plate. Delicious flavors, great price, good location. If there were more information on the food or other combo options I would have ranked higher but that’s just being picky. Coke products and other drinks offered.

Food was delicious by far the best in town. The employee working was very professional and promptly cooked our food to order exceptional service. The worker lady was however a little cold shoulder type vibe not extremely friendly. Didn't take away from the experience. The decor is all over the place from African American to bicycles definitely strange. New decor would make this place irresistible

I have purchased some philosophical items at my local grocers. They're good but just taste like every other brand in my opinion . I went to the store today for lunch with friends and was blown away by the food and customer service. Super friendly service, there was a steady flow but nothing that would make you wait for any long amount of time. I had the Gyro sampler platter. Everything hit a10! You must have the Green Chili Hummus!

This place needs more recognition! Great food and amazing service. Kate is an amazing person and strives best customer service. We will definitely come back to FalafelKing when we return to Denver. Thank you Kate! :)

So good! Highly recommend this place! Awesome that they have so many vegetarian and vegan options (maybe a little less than half the menu) as well as some gluten-free options.

I got the 4x6 combo which had 6 falafels and 4 sides of my choice. All the sides are dairy-free (can add feta for an extra $0.75) and vegan, and the majority of them are gluten-free, too. I got the mushrooms, baba ganoush, green chile hummus, and roasted eggplant with tomatoes. It came with a salad with a tahini sauce as the dressing and a warmed pita on the side. So good!!! Every single item was so flavorful and fresh. It was so cool watching them make 6 fresh falafels just for me - they added the falafel batter into their falafel machine, turned it on, it started spinning, and it dropped 6 balls right into the deep fryer!

The atmosphere is really nice. It's a counter service restaurant, but it looks fancier like a typical table service one. The chairs are wooden and really beautiful - they have different styles and some of them look like pieced-together wood slices so you can see all the edges and grains of the tree. Hard to explain, but it's a work of art. There is an outdoor patio as well, but it's right next to busy traffic.

Chick-fil-A

It was a great trip. Sadly their dine in area was closed so we to go through the drive thru, but the food was still amazing as usual. We asked if the new shake was gluten-free and the girl taking our order, Jenna, was kind and knowledgeable in a way you don't usually see. She even told us that she could make it gluten-free and we were still able to enjoy it. Shot out to her.

I frequent this chic fil an often and I have never been so grossed out by a salad before. I ordered a Cobb salad via door dash and the lettuce was appalling. I had to pick through my entire salad to avoid the slimy bits of lettuce and didn’t end finishing it and felt it was a complete waste of money. Really disappointed and won’t be rushing back to this location. Not sure if they save the salads that are about to go bad for door dash orders but I’ve never had anything this bad from here before.

Typical Chic-fil- in this city. The staff is friendly and professional, they never seem shorthanded or grumpy. Food is always hot and fresh. All in all tastes great but it's still fast food, nothing fancy. This place has been consistent and reliable for years. The building was renovated recently, everything is clean. About as good as you could hope for from a fast food place.

Stopped by after work to pick up our regular favorites. Got home with my order and it was not complete, missing a 12 count box of nuggets. I called the store and spoke with Zach...I think that was his name, after back and forth 3x to speak with his manager I finally asked to just speak with her. She quickly pretty much repeated everything from what Zach told her I had said. She was speaking over me then finally said "oh, I will let you talk" well, At that point I was so frustrated I just said I wanted a refund or my order replaced. She offered me to drive back to the store and she would give me the nuggets I paid for, or give me a refund on that one item. She also said I could have a free shake. I really didn't want the free shake just the complete order I originally ordered , so I could sit down with my husband and eat a hot meal together....If I went back to get my missing nuggets it would cost me more in gas to get my nuggets/ refund and the rest of the order we did get,would be cold. I said just forget the whole thing. To me checking the order to make sure you are giving the full correct order that the customer pays for should be a #1 priority. From reading other reviews of this location...I guess it is not priority. I have been going to this location since it opened . I couldn't even get a number to call to try and get resolve and speak with the person in charge of this location. I was told they did not have a number for me to call, I then said so if you have a problem at the store there is no one you can contact? The manager then said she would see if she had the number. I was so done at that point I said forget it. This location has gone downhill. They are not giving you what you order...we shouldn't have to hold up the line to pick through our order to make sure it is complete. To anyone reading my review, check your bags for missing food you have paid for !!!

The manager at this Chick Fil A is awesome. He is a problem solver and is great with customer service. I had an issue because my RV didn't fit in the drive through and the dinning area was closed. The manager came out and personally solved the issue. We got our food and it was great.

Pizza Hut

I've been looking forward to Pizza Hut pizza since before the plandemic, so was perfect to see one just down the street from our hotel. PIZZA WAS FANTASTIC! Service was NOT! 1st I ordered a Bud light and she brought a Michelob Ultra, no big deal (neither are worth the bother) 2nd ordered bread sticks and they didn't come until well after our pizza. 3rd when our waitress did bring the bread sticks she said "sorry about that long wait, let me know if you need anything else." I didn't even have time to wipe my mouth from the pizza I was chewing and she was gone. Would have asked for the water my wife ordered, sour cream for the taco pizza and ranch for the bread sticks. When she finally did return to ask how everything was tasting, we were finished and ready for the check. (She stood with her back to us, so waving her down wasn't an option either)
PIZZA #10
SERVICE #2

The young woman working the register and waiting on us was fantastic. The restaurant was clean and very inviting. I do miss the salad bar, but I get that it's messy and a germ factory. Overall, I've always loved Pizza Hut. I love the souvenirs they sell as well.

I love getting my pizza here. The staff is always so friendly and efficient. My orders come out hot, fresh and just like ordered. The wings are great also! 👍

I have been here twice and have had two different experiences. The first one was okay but not great. We ordered food ahead of time as a mobile order that said it would take 30 minutes. We went there with 10 minutes to go and waited in the car till around when they said they were expected to be done. The food was not done for another 20 minutes after it said it should have been done despite it not being busy at all. The second experience here however was much better. The food was ahead of schedule and when talking to the employee they were nice. Also both times the food was perfectly cooked with nothing over or under cooked.

Lilly the cashier was extremely good at her job. I lost my wallet the other day. I had only coins to pay for my personal pan pizza she let me pay and hooked me up with a free drink. She needs a raise

Papa Murphy's | Take 'N' Bake Pizza

Ordered using mobile app, said would be ready 33 minutes. Arrived and got my food 45 minutes later. Food is always good but 45 minutes to make an uncooked pizza? They disregarded the online order and took the in store ones first. What's the point of a time frame if you are just going to get to it when you feel like it. Pizzas were poorly wrapped and topping were everywhere. Need a better manager and think this place can turn it around. Don't look under cabinets.

I come to this location bi-monthly. My card when shipped always has issues, normally the front will reboot and I swipe with no issues. However a woman stated her GM is Aleyan pramher on site and in the office, but refused to come out and speak with me. I then requested it for the Director of the current location information and was given pushback until I refused to leave without it.
The customer service here has been off anon over the years. tonight made my final decision to never returned that location based on the lack of the general manager, having the ability to come out and treat me as a person I thought has a customer who they want to return to the store. I left the store and the missed out on $65 in purchase, plus any additional local family that I know within 10 miles from them.
Sincerely, Tiffany
I would drive 20 minutes to the next local one just not have to encounter the poor customer service again.

I must say that I have quit going to Papa Murphys and this location for several reasons. I’ve always loved their stuffed Chicago style pizza. I also like the Big Murphy but cannot do the black olives. I’m DEATHLY allergic to olives and have made this VERY CLEAR. I somehow seem to get a pizza with olives when I ask for NONE. On several occasions I’ve gotten my pizza home to find out the put olives and then just picked them off. I cook the pizza and become very sick instantly.
Tonight Friday, February 18th, 2022 I decided to give them a try again  about 7 pm and once again not very happy. I ordered my usual Chicago stuffed pizza in a large size….no salami, add mushrooms, extra sauce and extra cheese. My order came to $19.25. Here’s the problem—-this is suppose to be a large 14” at least 4 lb pizza or more with the extras. One of the employees hands me the pizza and I ask “ Is that a large?” Literally looks smaller than the medium board on the wall. I’m in a hurry because I’ve got hungry people at home waiting on me. I get the pizza home and just for curious it’s sake I weighed the pizza. It’s 3.1 lbs and only 10-1/2” in diameter. It’s 2-1/2” smaller than the paper plate it’s on. To say I was unhappy is an understatement. I opted for a sandwich so the others would get full.
I won’t be going back to Papa Murphys again. Very disappointed!!!! They will once again loose my weekly $50-100 order on Tuesdays. Not only do I buy for my family, but both of my jobs support this establishment. For $19…. I EXPECT A LARGE PIZZA MADE CORRECTLY!!!
My review doesn’t even touch on any of the health / or in sanitary infractions I saw in the 15 minutes I was there. People are watching and the employees are oblivious. I truly hope corporate and or the owner sees this and takes out the trash to clean this place up. My true rating is a NEGATIVE 5 STARS but had to at least give 1 star so it would let me post the review.

I used to work at papa murphys. And I’ll let everyone know just make the drive to Cheyenne meadows or Mesa ridge. I know the owners of those stores and the make way better pizza. I ordered a chicken bacon artichoke thin crust large. The thing has family size regular crust toppings on it. Just slop man. Whoever is managing this place. You’ll help out customer satisfaction allot if you guys measure the toppings the way they are supposed to be measured

AMAZING, WOW. So much better than BlackCrap pizza up the street, real quality pizza at a reasonable price.

Wendy's

I went to this Wendy;s last year (Sept 2022) and they messed up my order - was told the girl was in training. Okay fine. I get that, no biggie. BUT... I went again twice this year (Oct 2023) and both times it was a mess. They asked me if I wanted to donate $1 for a coupon book so I did, bit after I got home they did not put the coupon book in my bag. No receipt because they were out of paper. Tried to overcharge me the second time but I had to sit at the drive-thru window and help them correct it. Ugh! Food was good though.

This is a great Wendy’s to eat at. Fresh food and friendly staff. It’s also nice being able to finally eat inside a Wendy’s again since some of them still have drive-thru service only. Lots of different drinks to pick from with the Coca-Cola Freestyle machine (always one of my favorite things about Wendy’s). Would definitely come back again!

Good food but rarely is the food ready at the window. You are told to drive around to the side and wait, been there often and rarely have my food in under 10 min at the window this why I gave a three. Fast food that isn’t fast is a bit contradictory. Staff is nice though, just baffled why they are often out of staple like chili or have basic food items ready to order.

My bun on my Jr bacon cheeseburger was so hard. I couldn't even eat it. The lady that ran the drive through, Shekinah was so extremely rude for no reason. I asked her for a receipt and she didn't hear me because she was too busy talking to her coworkers at the drive thru window. When she handed me my food I asked her for a receipt and ketchup. It seems that upset her. She handed me my receipt and no ketchup so I asked if I could get some ketchup too. It seems that really irritated her. She THREW the ketchup in my bag. I said thank you and she gave me the dirtiest look one could give.

The manager was so rude and spoke to my son and me like we were trash!  Simple questions were answered harshly and when my son asked for an order he had gotten before the manager told him that it was impossible. Either the staff needs to be trained with her ways or she needs not to be in front. but I felt like I was racially profiled

Nice location. Was in the area and haven’t had Chick-fil-A in a while so I decided to eat here. Nice and good experience. Fast service, great staff, clean place, and great food. The nuggets I got were delicious. What really surprise me was that they had Orange Fanta at this location which is very rare and interesting for a Chick-fil-A.

Parking lot is also available out front as well.
Worth stopping by!

Chick-fil-A  off Colorado boulevard. Denver Colorado. Three Chick-fil-A biscuits three Chick-fil-A sauces and ice water thru the drive thru in and out under 5 minutes . Special thank you to my cashier . May you have a awesome transition in your journey..

We were staying at the Doubletree hotel across the street from this location and after the first visit, we made them our choice of location to eat. Staff made us feel like we were local patrons. My wife purchased a milkshake and left it. After persuading her 65 year old tired husband to walk back across one of the busiest six lane highways in Denver to explain the issue, we were met with smiling faces and request of ways they could appease for any inconvenience of the customer. One young lady even remembered my wife name and approached her with apology! There was a woman with glasses on the register (she might have been a manager, if she isn't, she needs to be, "good people skills!" ) My wife went on and on about your place! You owe me two hours  sleep! Lol! Great team!, great location for the traveler in Denver. Public transportation stops just outside their door.

I arrived at 9:03. They were closing the lobby, but they allowed me and my partner to order from outside because I could not get a big truck semi through the drive-through….
So we were staying across the street at the Doubletree, but working downtown at the convention center for the Christmas showcase and they were nice enough to get us a bite to eat….

This Chick-Fil-A has gotten a lot better. A few months ago, they were having supply chain and staffing issues and would just randomly be closed for breakfast one week day and open another. The employees are respectful and doing their best, but check your order for sure because I have had to go back twice for missing items. Luckily, I live within walking distance, or I would have cried actual tears over my missing chicken minis. They are also now open for dine in.

I planned to eat lunch at a Chic-fil-A and found this location near the Denver Zoo and Denver Museum of Nature and Science.  A rear location and well organized if cramped parking lot shares with a neighboring business.

The dining room is very small.  It is confusing and crowded to order and wait for a takeout order.  The line for orders goes through the pick up line.

Food and service were top notch with staff following up to be sure we had drinks from the kids meal.  Restrooms and dining area were clean and constantly being cleans as patrons left.

Restrooms require a pass-code.

I don’t eat fast food but I had to try the new Honey Pimento Chicken 🐔 sandwich.

I can’t complain apart from the fact that it’s fast food…

It tasted like they put  Elote on a chicken sandwich. Maybe it was just my tastebuds that sad lonely night I was enjoying the sandwich, by my self, reminiscing about my love for Mexico and her food.

I’ll never know because I’ll probably never buy another one.

This location is on east Colfax-depending when you go it can be annoyingly full
of HS students.

I always love Chic-fil-A, and the food here was no exception. The part I didn't care for was the drive thru. We were waved into the open lane that we didn't want to be in because there were two vehicles in the other lane (we didn't want to be in the open lane because it was tighter turns, and we were in a bigger vehicle). But again, the food was great!

Not bad, but this is a chick fil a. They can do better, and have done better in the past. Little things have been happening lately, like putting ice in a no ice drink, forgetting sauce, fries that taste stale... service has gone down while the prices have gone up this month.

I order from this location frequently via Uber eats and without fail they miss or reduce the amount of sauces I order. Probably my fifth order in the past 6 months and every single one there been an issues getting my correct order. Very frustrating.

The manager here should be replaced. I went in to pick up an order and instead of asking me for my name the manager assumes that I have a doordash order and says nothing is ready yet I'll be with you in a minute. I was sent to pick up an order that was made by my coworkers . She then stopped me from talking to another employee about my order when I was asking them to check she told him nothing is ready yet when I was already going to have everything taken care of. The employee then stopped and did not check right behind him literally right behind him was the door to the food warmer and my pizza. At this point I'm just being loud and calling the co-workers to double-check and see how long ago they placed the order so then they can just hear me and then help me. Finally she asked and wouldn't you know it my pizza was ready the whole time..... She didn't even apologize... The worst customer service. Get another job if checking on a pizza is difficult for you.

This is an awful location. I arrived at the store for a pick-up order and was told that it would be a 10 minute wait. I patiently waited 20 minutes before being told that they made a mistake and hadn't even started my order yet. I told them to forget it and refund me my money. At this point, the person at the front went completely offensive, making it seem like I was reacting poorly to their screw-up. Finally, as I was driving away, the woman at the front flipped me off through the window of the store. I will never return to this location.

The most disgusting pizza I have ever seen. I tried to put one piece in the oven to melt the cheese l, it did not melt. My kiddo even stated the pepperoni felt like a "quarter that is not not all the way done." I was not acknowledged nor assisted in any way, shape or form aside from requesting a refund from Doordash. No accountability. I am a mother and needed this request for tonight and the manager, Fred, had no regards and no care. This is not a bad night, I have ordered a bit ago, same issue. Go elsewhere.

Slowest service ever!  Will prioritize in house customers over in store pick up and I have seen them doing it to Doordashers too.  3 people in the back can't figure out how to hand an order to someone.  Or how about THE FRONT REGISTER PERSON MULTI TASK.  It's not rude to pop over and get the To Go order while the customer is deciding or paying.  What is rude is causing someone to wait 10-15 minutes for their order while it's right in front of them!  The night staff is the very definition of "I gave up in life".  Move faster......................

Why have an online  web site for placeing an order advertise that when you order online you get discounts. Online my ordet was $27.99 over the phone $47.99 . the online lets you get to check out see your savings put in card info .And then nothing it wont go thru cause it wants an email address . the app ør online will not let you enter that info to complete payment.
What a waste of my time and probable yours.
You Get the thumbs down. Booooo!

okay so they were out of the pan pizza, which definitely affected the quality of their pizza overall. With that said, I haven't had pizza hut in a long time, and they sure have changed their ingredients from the last time I ate here. The pizza was overall edible and not worth calling to complain about, but it was dry, even the meats were dry which I find very odd. The pizza was delivered hot and seemed fresh enough all things considered. I'd give them another shot with a pan pizza though.

When you call you get sent to a call center instead of actual location. Then instead of the issue getting resolved you get oh let me transfer you. What the hell is the point of a call center then? Then we get to quality of food the crust on the calzone was overcooked, it was split open so the meat was all over the packaging. The food was Luke warm at best
The app is useless, unless you want to only order and then it should assume your ordering through app to auto do delivery not carry out.

Miss Sally answered my phone call and was very patient with me while ordering my Pizza order. Very down to earth employee and professional beyond anyone I have come in contact with, During a delivery call. And it had been months. Good for her, promote ahead of peers. Or at least a raise. Corporate. She deserves this.

I ordered on ubereats and my order was canceled by the store to night 09/11/23 no one wanted to give me a refund my order was 74.88 I got a refund after I told them I was going to call my bank  but it's ok I got domino's

The service was trash. I ordered online to pay and pick up in store. Upon walking in there was another customer in front of me waiting for his order. When I got to the counter the older lady working was very rude and nasty. She asked my name and rushed me to pay which was fine but the machine was not ready to accept my card. I asked her about the machine and why it was taking so long, she hit a button and it came up, I tapped my card and her response was “good job”. I grabbed my order and she said “hurry up I have pizzas coming out of the oven”. She was rude as hell for no reason and I will not be returning. I don’t need a snotty attitude because she was having a bad day I came to pay for pizza and leave not be spoken to like a child after I said not one word to her besides my name.

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