Banco Falabella

Last year two extraneous transactions had to be investigated and remedied. I don’t like having an active chip in my debit card. They told me that they deactivated it but it turned out to be false. I destroyed the chip and they cancelled the debit card. Now I must go for a new debit card.

The lines for the assessor take too long. They should be offering chairs particularly to seniors. I had Coronavirus and my lungs are weak. I almost passed out waiting.

They are falling short, many people, few ATMs, waiting time for more than an hour. Your employees are friendly, but systems often fail. They offer free handling fee on some of their products. Easy access, shopping center parking. While you wait you can take a walk.

Several points to address if we are talking about excellent cleaning, but if we are talking about customer service, they still have a lot to improve and if we are talking about delays in service, if it is lousy, it is the worst Falabella bank I have ever been to, I hope they improve soon or better do another.

It took more than 30 minutes in a line to register and they only pass for consultancies.

They do not have any protocol for the elderly or older adults, they have to stand in long lines with nowhere to sit and the illogical thing is to have to stand in a long line for a priority appointment.
Terrible customer service and terrible advice to be able to make some payments that can be made in Homer.
There must be some change in this administration of this headquarters for acceptable service to be provided.

They try to mislead one, they put obstacles in the way of canceling the credit card, they fail to comply with promotions and offers, they refuse to give him the physical record due to "bank policies. They deserve zero stars.

The worst, how scary this bank

Being the last 10 there are only 2 people attending, 1 at the cashier and 1 in customer service, there are 9 cubicles in total... Do you still wonder why you lose customers?

Terrible service, slow, the cashier girl is not friendly at all and attending as if she were doing a favor.

They are excellent in their attention and kindness, VIviana is very helpful. Thank you for the extended hours.

Very good service, they are very fast and good people.

Banco Falabella Pacific Mall Cali

A terrible customer service experience with office manager Franklyn Bedoya, refusing to serve customers. He is a person who has no sense of belonging to the company and what he does is leave a bad image for the brand he represents. Better type of staff in this office is urgently required.

Customer service is very bad, being the only bank that works from Monday to Sunday, it should be the best bank in Colombia, with timely attention to the consumer, the advisors should have a good posture when serving, and at the tills when it is done Payments should be made by 3 people, always send the customer to the warehouse, knowing that the northern warehouse opens at 11 in the morning. Disrespect. But for one to acquire the credit card they want to lower the price on customers. There must be a head-to-head between the client and the bank and we all win.
If they improve customer service, training their advisors more, or hiring a workforce that is willing to provide good service, they will make a good bank. Good day

Well, it seemed like very good attention to me. Of course there is a small problem with identity and fingerprints. But everything is going well so far. So much so for the young salesman as they say. He told me when you come back, don't stand in lines, wait for me sitting there and I'll show you in when I'm done with the client I have. And so it is and it solves all my doubts. Of course, if we laugh a lot, I love making them laugh. And there are 3 very agile and cashier advisors. I hope you don't say: bad for what I say, but that's my experience there.

Terrible service, it seems that neither the management nor the employees care about the customer.

Poor customer service, staff leave their workplace and do not serve customers, leaving them stressed with their poor service

One of the worse bank and extremely bad service I never seen in my life
I had plan to put cdc person to do my job write wrong ID number and try to cash my check
I told them I change my mind give me my check back and they refused to do that finally I told them I will call the police and my lawyer after 3 hours waiting I took my check back and I am 65 years old in this pandemic
Think good before you go in this bank

Customer service is the most important thing, therefore your collaborators must have kindness and good treatment towards customers. A smile and a pleasure makes the difference

The pages inform about weekend schedules starting at 09:00 am but the service starts at 10:00

In terms of attention in the Jardín Plaza office, it is terrible. They should close at noon, from 12 to 1 PM since there are not enough advisers in that space, only 2 and with very little spirit, and those who enter have a nap pending. It is very important that they respect our time as people and as customers. Have advisors with a good attitude and proactive. They don't deserve a star, I say that with all due respect.

Agencia de Seguros Falabella Stand Yopal

The Falabella Yopal bank facilities are very small. There are only two executives to attend to all the clients, which makes it extremely delayed and what really bothered me was that I arrived at 8:30am to take the first shift, I was the first person to arrive, they assigned me shift 001 However, they attended to three people who arrived a long time later. The advisor's explanation is that the others were simpler procedures, however, two of them were the same procedure as mine. What a disappointment...

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