Banco BBVA

Very slow service. Only half of the windows are served. They leave many chairs empty, they leave many people outside instead of seating them, they give too much preference to customers and those who do not take much longer

BBVA Bancomer

Very bad service was the next in line of executives and it took them 50 minutes to serve me because they changed my turn to give it to someone who had lost their card. 😕 Having my shift number on the screen and still they did not provide me with the service. 😒 when they finally mistreated me, as expected, they didn't resolve anything for me, 😡 I had to call the BBVA line. Something must be wrong with the process or the service attitude of those executives or 🙃🤪👎😈

Bad service, 4 months and they can't give me back my money that got stuck in their practices, I don't recommend it at all

I waited 1 hour 33 minutes to be attended to, for a simple payment. Bad bank.

While the ATMs are still next to the bank without money!!!
What a truly decadent service.

Friday many people waiting to enter the window and only one in service!!
It is true that due to a pandemic we must wait but they pass!!

***BEWARE*** WHEN YOU MAKE MONEY TRANSFERS TO THIS PLACE, MAKE SURE THEY GIVE YOU THE MONEY AT %100 SINCE THEY GIVE YOU ONLY A PART AND ASK YOU TO RETURN LATER TO COLLECT THE REST, WHEN THE PERSON YOU RETURN WITH YOU DID IT NO LONGER AND THEY DON'T PAY YOU YOUR MONEY ***BEWARE***

They are a bunch of rats, they stole 10 thousand from me. I don't recommend this bank at all. They changed the account number and wanted to keep 25 thousand.

Terrible service, my dad went to activate his debit card that I processed for him digitally. And without his consent, they searched his bureau and requested a credit card that arrived at his house. He went to cancel it, they told him that's it and what they did was activate it, I received the emails. He came back to ask for it to be canceled because he doesn't want it, he never asked for it and they told him that he had to pay insurance to cancel the credit one and "be able to keep" the debit one, he didn't want to so they told him that they would cancel the credit and debit together and They left him without his debit card for which he had already paid the plastic. I have been handling credit and debit for many years and I know perfectly how it works, my dad sadly does not and I was not there to go with him. May everything be returned to you and multiplied. I hope they run them. They are employees, not owners of the millions. Ridiculous.

The ATM did not give me my money, they do not work or are not maintained, I went to report and it turns out that they did not find anything and that the problem is mine, sending me to dial their telephone line, and not returning my money, terrible service

Terrible service, the manager and the staff are of no use, nor do they attend to anyone without a turn before those who are trained, nor, being preferential, do management respect the shifts.

It turns out that they give appointments by phone, terrible service from the executives.

4 machines, seems like flat rate for cash withdrawal = 174 pesos which does not depend on amount. Friendly staff who can share wifi for clients

Borderline criminal ATM fees. 6 times the cost for withdrawing pesos than at other banks. Unfortunately they have a bit of a monopoly in Todos. Don’t use this bank unless absolutely necessary

Absolutely appalling bank, bordering on fraud for withdrawing Canadian currency. 174 pesos to take out 3,000 pesos plus a 6%+ commission. Do not withdraw money here. Street vendor would give a better rate.

ATM area is safe and clean. English and Spanish options. No problems using standard atm card from a us bank. Withdrawal cash in pesos, always confuses me when they show a $ for pesos too. 81peso service charge and about 18.5 exchange rate when the days rate was 20.2.  Not great but acceptable.

They have 5 atm machines so I have never seen a long line. Parking is available in the back but wouldn't recommend for larger vehicles as spaces are small.

Terrible customer service, yesterday, Monday, July 31, I wanted to make a deposit to my card and I could not pass the window, because the person in charge of the entrance (distributed shifts) told me that a small amount of money had to be deposited at the ATM ! When I told him that I had never made a payment like this! But I still tried it but after trying one bill, I put several later, and that's when the old ATM swallowed my money, only unsuccessful operation appeared on the screen. He did not give me a receipt for everything I deposited and he did not return my money either. It was then that I went to get help and they told me that I had to fill out a clarification sheet and they told me that they could not give me my money at that moment that I had to wait until tomorrow, Tuesday August 1, until 1pm in the afternoon to that they give me my money, today Tuesday they had me waiting half an hour at the bank, it was not until I went to ask at the window, they finally gave me an answer and told me that the numbers did not add up, they insinuated that I had not deposited the amount which I knew I had deposited. And they told me that I couldn't have the money that I had to make a call to the bank for another clarification and I, angry, obviously yelled at them because they could have told me that yesterday and make both clarifications at the same time and not waste my time.
Please, a recommendation Do not make payments at the ATM, if you do not want your money withheld and waste your time.
They treat you as if you are a thief as if you are trying to deceive them, when they simply want to recover your savings that you worked hard to put together.
That is why I say that they have lousy customer service because their job is to give the client the assurance that they are going to receive money.
Another thing when the service lady, I get my clarification I get many more clarifications from other clients. So do not trust the ATMs and know that the employees are not going to give you a solution to the problems that were generated in your bank!

Excellent service, good attention from the staff who work at said banking institution.

Your entry executive lacks a human relations course.

It has good service, unfortunately the area is very busy and parking is not enough

I went in the fortnight and at 1pm, there were easily 10 people before me, and I left with everything resolved in less than 40 minutes, the two women who assisted me were super fast, attentive and knew perfectly how to do their job, I recommend ✨

The Director of the branch was very rude when she approached me and asked for the information, "you told me so many things that you already made me crazy, let's see what you need" were some of her phrases during the "conversation"... I think one He is going to seek support and solutions to the problems that arise, not to be scolded.

It is an institution with well-trained staff, positioned and willing to provide good service to its customers...above all, there is not much waiting in line and they serve you in a timely manner...

The attention is poor as in most Bancomer, not to mention before and during the renovations, puddles, heat and very slow. There are new ATMs and many operations can be done from there without having to enter the tills.

In this branch there are 2 occasions that they do not want to assist me because I bring 6 movements

Terrible service, the ATMs never work to make deposits or if they are rarely in operation they do not have change when you make a deposit. b

THEY CLOSED IT ABOUT HALF A YEAR AGO OR MORE... SHAME!!! WE NEED A BANK IN THE TOWN....😥

Good service always serve the air conditioners

Awesome employees ,terrible bank policies, I spent two days in the town  me for me to resolve my problem.

Personally, I like to go to this place. To begin with, the ATMs are always available and they all work. Secondly, the ladies are very friendly and attentive. If you need to go to the cashier, there are no long lines and you can wait calmly. sitting for a few minutes (usually it doesn't take long). The facilities are clean and tidy.

Excellent attention and good work environment

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