Banco BBVA

Divided opinion, the negative part is that the assistant who guides you by giving you the ticket is very kind, but unpleasant, her comment that was obviously a fallacy that it was going to take about 1 hour and a half to 2 hours, they gave me the ticket and the estimated time was 35 minutes, the truth is that it was a hassle, he recommended that I go the next day, when it was difficult for me to go to the bank due to work, but the good part is that the advisor solved the problem for me in less than 5 minutes.
It is uncomfortable because there are people who have limited time in the day.

If I could put 0 I would, horrible treatment by the staff, it's even scary to ask or go to solve the problems, they keep talking to each other before and while they serve you, they are very rude and not friendly, not even when you tell them please and thank you change your attitude asshole.

Insufficient parking for both the bank and its ATMs

From 5 stars to 1, and that's because I can't give them 0, the service is terrible, the executives at the entrance, EVERYONE with their cell phones... They must be banned! How is it possible that everyone is using personal phones instead of attending to their obligations, for which they are not paid? Attention management, it is not surprising that they have 3.2 stars, I hope they PROHIBIT the use of cell phones during work hours

It is very convenient to use their ATMs both to withdraw and to deposit; It saves time and it is not necessary to line up for the cash register.

The ATM menu is intuitive, although it can be a bit slow and difficult to manipulate the screen because sometimes it doesn't properly recognize where you press.

Two hours for an executive to attend to me, (5 pass without a shift and then those who have a shift, approximate time 21 min and it extended to two hours.) They offer me their products, I tell him that at the moment I am not interested, he tells me that My procedure cannot be carried out since the branch director cannot be found until next week or I can go to another branch.
All of this can be avoided from the entrance.

It does not have any sign or information that it is a bank, you pass by it and you never knew that the bank was in that place unless you are looking for it and ask and someone makes the observation that that is the bank, that is very clean and with excellent treatment

It has always been my bank of choice for everything. It is the best for me. I have had no problems and I insured my motorcycle and my cards. Excellent service. They have a lot of transparency.

Many ATMs but of those that accept deposits of 3, only one was in operation 3rd Ring and Blvr Guadalupano and more maintenance because they do bills several times, yes they are fine

The executives at Velaria Mall lack courtesy, especially the person in cubicle 2 answers in a somewhat hostile manner and spends it on his cell phone. I didn't like the treatment at all.

In boxes very good attention and in executive very late

I spent almost two hours waiting to be attended by an executive. Which was making those two hours less with ONE client teaching him how to use the app. Incredible but true.

Executives pass on friends and family first

Excellent attention from the staff. Always friendly and willing to help.

Bbva

Excellent service and very good attention!

Good place to grab some cash without waiting in line too long. Good security and I didn’t get the feeling that the ATM’s were tampered with in any way.

Terrible service from the ATMs, they have been in "maintenance" or without money for several days...
Only one ATM works out of six available, which causes long waiting lines

Very inefficient executives make you wait a long time

Very little efficiency in the use of time by cashiers and executives

Very good service and very good customer service

Flores Santillan J Guadalupe and Ashley Flores and Wendy Flores, the owners of BBVA bank

Very large and clean branch, with a good self-service area

A good bank, very clean and with personalized attention

I love Bancomer's waiting system, they give you a ticket and then you sit to wait until your turn appears on the screen.

They kept my card at the ATM...I went the next day and they told me they destroyed it. And well thank you. Terrible treatment, the workers have no brains. Don't get angry or feel frustrated...DO NOT go to Bancomer. TERRIBLE SERVICE.

Terrible service, when it comes to handling money, they can't answer with a "probably", it's "yes" or "no". Their staff lacks a lot of preparation.

Bancomer, the same as any bank of this brand

Point against is that there is no parking

Mejores servicios Finance

Retail & Franquicias

Industrias

Partners

Recursos